[Resolved] Dream11 Fantasy — unfair accusation of fairplay violation
V
Vijaymanimaran
from Mumbai, Maharashtra
Day Before Yesterday (07/09/2019), I withdrew my winning amount of ₹200 and it said that I would receive in on or before 13/09/2019 with transaction ID:UW2019090722330539568487.Yesterday I reached level 60 for which I was entitled to receive cash bonus of ₹35 but suddenly I'm in level 66 and I didn't receive any bonus.Today my former withdrawal was cancelled and additional ₹26.24 was taken from my account under Fairplay Violation under the transaction ID:WW[protected].I didn't violate any terms of Fairplay and I am playing under the terms.It has ruptured my belief on this app and I want my money back.
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Oct 18, 2019
Complaint marked as Resolved
Dream11 Fantasy customer support has been notified about the posted complaint.
Verified Support
Sep 11, 2019
Dream11 Fantasy Customer Care's response Hey, we never want our users to feel this way. We will surely get your query addressed. Kindly visit d11.co.in/HelpCenter and click on the "Contact Us" button at the bottom. We'll be happy to assist you.
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