[Resolved]  Dream11 Fantasy — Unfair Deduction of Funds from my Account

Address:109/11 BALAKA LANE, 7 No. RAIL GATE, NEW BARRACKPORE, WARD No-19,

My account was deducted with rs.13 today, mentioning that it has violated Fairplay Violation Rules.
Whereas, I've never till date created any friend leagues, nor have I ever matched any contest with any known associates ever.
I try to enjoy my predictions fair and square.
Some people try to make a team with loose end players(who are benched and are sure not play the match) so that their teams are loose and they get matched with loose end opponents which increases their chances of winnings. I've noticed it several times while using this app.
Though have never tried this trick for myself. I don't know why my account was credited with rs.13. I've never tried any trickery in this app, apart from common sense and my intuition. Never have played against any known people, ever.

I don't know how the Fairplay Guidelines were violated. Kindly, enlighten me please.
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Sep 9, 2021
Complaint marked as Resolved 
Dream11 Fantasy customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2021
Dream11 Fantasy Customer Care's response
Hey, our Customer Success team would be the ideal one to address your query. Hence, we suggest you visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom, so that we can take this ahead and update you at the earliest.
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