[Resolved]  Dream11 Fantasy — unfair result

Address:1802, B Wing, Peninsula Business Park, Lower Parel, Mumbai, Maharashtra 400013, Indore, Madhya Pradesh, 452010

I was participated in a fantasy cricket contest held by the above company for icc women’s twenty 20 qualifier women match between scotland and namibia held on thursday, september 05, 2019. During contest i was seen that rachel howkins match performance point are assigning in rachel scholes account.

Company told that both player are same. But this was not mentioned by company earlier before announcing the contest. Further i was not taken rachel hawkins in my team as it was not shown in player selection list of my contest. Rachel scholes name was not shown on other websites who was also show this match information so i was also not include her in my team. Company was not shown playing 11 list of both side before starting the match as done by him in most of the contest. So playing of rachel scholes is suspected, i was get info that rachel scholes name is also not in playing 11. Because of this issue my point reduced. I was finished on 7th place in in place of second rank in my contest.

How its possible that both player are same, if a player has two name then company needed to show both name in selection list or mentioned it before announcing the contest & collecting joining fee for contest.

Kindly instruct company provide me my second position wining amount or contest joining fee refund or second chance to participate in same type contest in my choice match with previously deposited joining fee, as deemed fit in my case.
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Oct 18, 2019
Complaint marked as Resolved 
Dream11 Fantasy customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2019
Dream11 Fantasy Customer Care's response
Hey, we have cross-checked with our experts and wish to inform you that Rachel Scholes and Rachel Hawkins both are same players. So points awarded to the players are proper. kindly visit d11.co.in/HelpCenter and click on the "Contact Us" button at the bottom. We'll be happy to assist you.
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