[Resolved] Dream11 Fantasy — Unutilized Nullified amount

[Resolved] Dream11 Fantasy — Unutilized Nullified amount

S santoshkadam03 from Powai, Maharashtra

My account name is SANTOS35333UV. When I check my balance it is showing o bal. I had transferred from my bank account and you are not allowing to withdraw. Now when I checked recent transaction I can see amount 1371 is unutilized Nullified . Transaction Id WUB2020041203024580900016 dated: 12 April 2020. Team name :SANTOSH35333UV This is my money and not wining amount. Request you to refund this amount immediately to my bank account immediately, you cannot keep my money to your account with no reasons. Was this information helpful? No (0) Yes (0)
Aug 9, 2021 Complaint marked as Resolved Dream11 Fantasy customer support has been notified about the posted complaint.
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Dream11 Fantasy Customer Care

from Mumbai, Maharashtra

Verified Support

Hey, we don't want our users to feel this way. Kindly visit d11.co.in/HelpCenter and click on the 'Contact Us' button at the bottom, so that we can take this ahead and update you at the earliest.

santoshkadam03's [Complaint's author] reply, Oct 24, 2020

I tried to on d11.co.in/helpcenter, but no proper help related to untilized nullified amount. Auto help diverted and mislead. No proper help line and no email address. Refund my amount at earliest. I am unable to reach you. Call me on mobile 9920634276 and refund my amount. Or else I will file case against you

santoshkadam03

from Powai, Maharashtra

Still I have not got my refund.

Dream11 Fantasy Customer Care

from Mumbai, Maharashtra

Verified Support

Hey, if you have written to our helpdesk, please share the query number so that our team can assist you further. Query number is a 6-7 digit number visible in the title of the acknowledgement email.