Drink Prime — Servicing filters

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I am trying to get the support from drinkprime for filter service...i tried to chat with them, but their response is really pathetic and they are increasing the customer charges and also decreased the payment from 30 days to 28 days.
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Same issue even I'm facing. My initial due date was 28th of every month and now it reached to 15th of this month. Inspite of multiple interactions there is no use. They are just making money out of customers poacket.

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