Dsp Blackrock Mutual Fund — Redemption amount not credited even after 10 days of confirmed redemption

Address:Barnala, Punjab, 148101
Website:www.dspblackrock.com

My daughter, (Mrs) Neeru Gupta had made investment in DSP Black Rock Mutual Fund, World Gold Fund - Regular Plan - Dividend vide folio no. 3441114/77. She put in her redemption request on 27 Oct 2016 at 05:58:11 A.M. She have an email confirmation to this effect. But the funds have not been transferred to her bank account till date even after TEN DAYS.

Such mutual funds must be penalised by SEBI and other statutory authorities.
Her ARN (MF distributor)says that fund are transferred after FIVE WORKING DAYAS. Is it correct?

Thanks and regards.
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    Barnala
    Punjab
    India
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