DTDC Courier & Cargo Complaints & Reviews

The consignment no K43892504 was booked on the 14th and reached Panaji on the 18th. However, it has been sitting at the Panaji branch without any notification or further action to connect it to Ponda for delivery. This consignment is for business purposes and is extremely critical.

It is disappointing to witness such a lack of responsibility from the branch executives. What’s even more concerning is that, despite my efforts to reach out through Customer Care, there has been no sense o[censored]rgency or acknowledgement of the inconvenience caused.

I sent a parcel from Ghaziabad to Jaipur on 2nd November, It got delivered on 4th of November, Shipment tracking id is D88798859. I sent a Dinner set worth 2400/- and Dry fruit box worth 400/- packed in the cartoon, for which I paid 575 as I remember.
When It arrived to the jaipur location, It was well packed from outside but inside Plates in the dinner set were broken, Dry fruit box was opened and eaten. Receiver took the parcel and signed on that paper, since It was not a open box delivery hence before signing it receiver couldn't opened the box.

I raised the ticket 14942823 multiple times, called your customer support everytime they say "Sir I have escalated it it will be resolved and don't worry about it" the very next day I get an email stating that the ticket is auto closed.

Dinner set was costly moreover I paid the shipping charges for safe delivery otherwise I would have sent it from any xyz courier company.

I have attached photos also in the mail as a proof.

I am on the losing side despite paying for everything. More than money it is loss of emotions also for me and receiver also.

Please resolve this on priority basis as I raised my complaint and waiting for resolution since 4th November.

I am writing to express my serious concern regarding my urgent parcel with Consignment No. R85776327. This parcel was shipped on 26th Oct 2024, with an additional premium paid for urgent delivery by 29th Oct 2024. However, it has now been 10 days past the delivery deadline, and I have yet to receive any meaningful update beyond the standard response that it’s "in transit."

This delay has caused significant inconvenience, and it’s unacceptable that no one is available to address my concerns, either via phone or email

My courier which is booked on 22/10/22 is not yet delivered.

I have booked a parcel from Chennai to Madurai in DTDC's own booking centre in Velachery on 16th October by paying Rs330 and the consignment number is C42834637 as per the commitment from booking agent the parcel should have reached the destination either next day and max in two days but it has been a week now and I have registered a complain by calling customer care as well as calling the booking agent on Monday and immediately they changed the parcel status to "OUT for Delivery" but till now it has not yet delivered. I have attached the screen shot which I have taken at 2:48 P.M today 23rd October from DTDC website which captures the current status of the parcel

DTDC worst service I have ever seen customer service executive is useless, It's been 3days yet my parcel is not been delivered, every night by8pm they make update UAT ATTEMPT FAILED. Customer service executive is not providing the delivery details but by sharp 7pm they are winding off simply they say parcel is been out for delivery they will deliver before 8.30 but by 8pm they update Attempt Failed. I required my parcel I urgent basis please help.

Parcel number R85483101

Hi

I have not received my package from DTDC but DTDC status showing delivered this is not fair how can you mark delivered where it is not actually delivered to customer. Please deliver the package soon

Sharing tracking number for your reference

Tracking number: 7D[protected]

Hi,

Please help me get some status update and delivery of my package ( tracking number K[protected] . The tracking information shows it reached Delhi on the 10th of Oct and should have been delivered within two days.

The package has not been delivered and there is no status update after the 10th of October. It's the 17th when I'm posting this complaint after trying to contact my local DTDC office, but they do nothing to resolve this issue. I called them and whatsapped them the tracking details, but they do not even bother to read the message.

Please help me get my package.

Thanks.

I had couriered one item and it was supposed to deliver from Mumbai to Odisha Dhenkanal. At the DTDC courier office, they checked the pin code and confirmed the pincode that service is available. After few days, came to know, service is not available. It was one important item which did not deliver at right time and it returned back to me.

Such pathetic service DTDC is that people should boycott this courier.

THIS IS THE SIXTH TIME THIS HAS HAPPENED TO ME FROM DTDC . My AWB number is Z49915495 I’ve got off a call from the DTDC OFFICE RECEPTION to enquire about how long will it take to get my documents delivered as the status shows out for delivery from 6 am today. The personnel asked my name and contact details and forwarded the call to the delivery agent who “just happened to be there” . I wanted to know if the docs will be delivered by afternoon or by evening at least as it shows out for delivery since 6 am in the morning. The delivery agent told that he called my number and that it says my number was in out of coverage area . Mind you, I gave two contact numbers because what was being delivered are my certificates . And he proceeded to rudely state that I just came to have lunch and I asked him if it will be delivered by evening at least, he kept loudly stating that I will not deliver today I will be delivering them tomorrow. He says he contacted my number but it says out of coverage area . Neither did he dial back a second time, nor did he dial the second contact number . Nor did he try to reach my home through the delivery address that was given by the sender . And then when we mentioned that everytime DTDC delays my express deliveries due to complete ignorance and told that I want my documents today as it was fairly afternoon . He proceeds to shout at us saying that we are blaming him and asked us to not order from DTDC anymore . WE HAD TO GO THERE AND GET MY PARCEL BACK AND THEN GUESS WHERE THE DELIVERY AGENT WAS ? NOWHERE. FUNNY THING WAS IVE NEVER HAD THE INTENTION TO RAISE A COMPLAINT AGAINST DTDC. The delivery agent himself suggested to raise a complaint and to NEVER USE DTDC IN THE FUTURE . Very disappointed, very ignorant and very disrespectful behavior from the delivery agent . Kindly take action against him.

A parcel with tracking ID D08791818 was sent from Kolkata to Delhi (110049), and it was supposed to be delivered today (26/09/2024). I was home all day, yet no one came for the delivery. However, the status now shows "OFFICE CLOSED/DOOR LOCKED." My contact information was provided, but I didn’t receive any call to confirm this issue. How come they are showing false status when they didn't even try to reach out to me? I need my parcel delivered as soon as possible.

I had sent the package on 9th Sep from Hyderabad to Mumbai. I was given to understand that the parcel would reach in 3 to 4 days' time. Even today, the package has not been received by the party. The AWB is H49183229. Your website says the package is at Sakinaka for 3 days. It could not be delivered to the final destination which is 10 minute drive from your sakinaka office. Pls resolve this immediately

We shipped a parcel from Gurugram, Haryana India with AMB :F32323723 on 13th August 2024. It was supposed to be delivered at Faridabad, Haryana, India. DTDC showed on 16th August 2024 that the parcel has been delivered successfully. When we complained that it has not been delivered, they could not even produce the receiver's signature and told us that we will investigate and comeback on whereabouts of the parcel. Since then we have been given a run around by DTDC customer service with a standard reply "The issue has been escalated and backend team is investigating" for last 20 days its the same response. They do not share the escalation matrix and not willing let us speak with their supervisors as well. If we speak politely, they start acting cranky and rude. They threw us back in the IVR if we ask for the supervisor or Manage. I have been into customer service industry for over 20 years and this is the most pathetic customer service that I have ever seen.

I hope this message finds you well. I am writing to express my deep dissatisfaction with the service provided by your vikaspuri, new delhi branch (110018), and to bring this matter to the attention of your ceo and director, as it severely tarnishes dtdc’s reputation.

On 13th august 2024, my wife, who is a doctor, visited the vikaspuri branch to courier essential medicine to a patient in manesar (122052). We were assured that the package would be delivered the next day. However, three days passed, and the medicine had not been delivered. Upon inquiry, we were shocked to discover that the package had mistakenly been sent to patna, bihar.

The worker at the vikaspuri branch then requested the medicine bill to reimburse the cost of the medicine and the courier charges. We promptly submitted the bill, which amounted to rs. 1000 for the medicine and rs. 200 for the courier charges. We were assured that the reimbursement would be processed within 2-3 days.

Given our previous unsatisfactory experiences with dtdc, where promises were not fulfilled, we followed up in person today after receiving no communication regarding the reimbursement. To our dismay, the shop was closed. When i called the contact number provided on the visiting card, the owner informed me that the worker responsible for handling our case had left his job and that he would take no responsibility for the issue.

This is not the first time we have faced such issues with this branch. Previously, it took 10 days for medicine to be delivered, despite us being charged for air service. We later found out that liquid medicine should not be sent via air, which added to our frustration. We chose to overlook that incident, but we can no longer tolerate the repeated failures and deceptive service by dtdc.

I demand an immediate resolution, including reimbursement of the money we have already submitted and compensation for the time wasted due to dtdc’s negligence.

This DTDC courier agency at Erattupetta is refusing to deliver D31333849 the courier at home. Right now I am not at home town and my older parents are not able to go and collect it.

They called me and threatened to return if I am not collecting from their DTDC centre.

This is the practice of the agency always. The full courier charge for delivery at my pin 686652 is paid and they ask us to collect from their office and talks in an arrogant manner.

When I checked in DTDC website, my pin code area 686652 is delivery serviceable and the agent once I said, your website says, my pin 686652 is deliverable, the customer care person told me they will deliver in 2 days. but it is not yet delivered.

DTDC don't have control over their agents, and it is becoming the worst courier service in India.

The DTDC agent is sending fake delivery and reschedule SMS, and it is now 10+ days and the parcel is not delivered.

I don't know what happened to my parcel. whether it is at DTDC eratupetta or they throw it in river. god knows. Any way i need my valuable parcel urgently.

I am supposed to receive shipment from Vibecrafts which is worth Rs 1450/- which was dispatched with tracking ID 7D[protected].

Status of this shipment is shown as delivered on 17th Aug (screen shot is enclosed for reference).

However, the delivery agent came to the location and refused to deliver the shipment in the premises as there is no lift available.

I hv enclosed voice recording of the delivery agent with proof that the shipment was not delivered and not returned to the original consignor.

I would like to bring to ur notice that the delivery agent has robbed this consignment and updated status as delivered.

Request initiate disciplinary action against the delivery agent immediately.

I request u to kindly take appropriate action immediately and arrange for delivery of the shipment.

With regards
Ravi Kumar

My DTDC consignment D31451454 has been showing out for delivery from morning 9:42 14 August and then suddenly evening 5:33 PM they mention as "Could not attempt". In 7 hours they couldn't deliver the package to me and didn't even bother to call and inform. When I called the number [protected] which is mention DTDC website, after being in queue for 20 mins someone picks the call but then they don't speak. The person kept tapping the keys on keyboard and making annoying sounds to make me disconnect the call. I could hear other guys and girls chit chatting behind but this person purposefully kept tapping the keyboard to make me disconnect as they were least interested to help me the customer. The package is very important to be delivered to me as its almost a life and death situation. If it's not delivered as soon as possible, it can affect a lot and cause severe issues. Please take this matter very urgent and deliver the package to me today or tomorrow morning.

Website : [protected]@dtdc.com

I have a courier with Tracking number as 7x8281761 which was shipped from Tirupur on 29th july . It is supposed to be received by aug 2nd in vishakapatnam.

Tracking shown that courier was out for delivery on AUG 2nd but till now (aug 8th) i did not received my courier. Till today i did not receive any call from delivery agent . I have been literally following up via calling to the customer care and writing emails. But till now there is no response from them simply they were saying that your order will be delivered today.

Its too sad to know that they don't have the facility to transfer the call to their superior and they don't have proper escalation matrix. The worst case is, the customer care team have started to cut the call abruptly without even giving a solution.

From aug 2nd to today iam getting out for delivery otp’s, at the end of the day they are sending messages like order can’t be delivered today due to some reason .

As a customer really wondering where the courier is and whether it is traceable or whether they have misplaced it and when it will be delivered.

Thanks & regards,
Ajaykumar.

Dear DTDC Customer Service,

I am writing to express my frustration and concern regarding the delayed delivery of my parcel with tracking number A60605545. According to your website, the item was marked as "out for delivery" and was supposed to arrive on the 27th. However, after waiting the entire day, I received neither a call nor a message regarding the delivery status.

Moreover, your website falsely claims that I, the receiver, requested delivery on another date. This is incorrect, as I did not make any such request. There are two DTDC handlers located within a close proximity to my residence (one about a kilometer away and another slightly further), making it hard to believe that the delivery attempt was made without any contact or update.

As a working photographer, the timely and safe delivery of my parcels is crucial to my work. This delay has caused significant inconvenience and potential disruption to my business.

I kindly request that this issue be resolved immediately, and that my parcel be delivered to me today without further delay. I trust that DTDC values its customers and will take prompt action to ensure that this matter is handled efficiently.

I look forward to your swift response and the prompt delivery of my parcel.

Thank you for your attention to this matter.

Dear Customer Service,

I am writing to express my dissatisfaction with the lack of delivery of an order do that I placed from DTDC which was scheduled to be delivered on July 24, 2024 in Chennai from Mumbai. Despite multiple follow-up attempts on my part, the product has not been delivered, and I have faced significant inconvenience as a result.

On several occasions, I contacted your customer service team to inquire about the status of my delivery. However, not only did I not receive a satisfactory response, but on my last call, the customer care representative also cut the call abruptly, leaving my issue unresolved.

This level of service is unacceptable and falls far short of my expectations. As a valued customer, I believe I deserve timely delivery of the products I purchase and respectful, helpful customer service.

I am requesting earnest action on such as delivering the product immediately, providing a refund, or other compensation.

Please contact me at your earliest convenience to discuss how we can resolve this matter.

Thank you for your attention to this matter.