DTDC Courier & Cargo Complaints & Reviews

I ordered some items from a seller from Gujarat on 18th January 2021. The parcel reached Bengaluru on 21st January. And forwarded to Kochi on 22nd January. Today is the 31st day having no further updates. Everyday I call the customer care no. and enquire about my parcel. And they will ensure me that they will give updates that day itself before 1' o clock, 4'o clock, 6'o clock.. etc. But till date no updates given. They behave like they don't have any responsibility on their job.Help me to get my items.

I did courier which was having Laptop on 5 Oct 2020 from Nipani to Kochi .still not received it's destination not it returns back to origin .I did more call and enquiry also to belgaum (Mahesh kandekar, Sanjay nagaonkar, Annand, Sunil nimbali) no one given proper information and nor given back parcel yet today still they are not replying properly too[protected]. Need my parcel back which having Laptop

Dear Sir/ Mam

This is Augustine khanapur from Gadag Karnataka.we are facing problem with parcel guy's for delivering the product and service is very much poor comparing to others and non of your service officers responde properly.

Our parcel has been delivered Today 17th February and in status it's showing 12th February it has been delivered

Hello Sir/Madem My name is Amandeep Singh And my DTDC home Branch is Meera bagh New delhi i was accepted my courier booked on 12/02/21 still not Received by me
The Consignments no. is D64493343 pls hlep me as soon as
Amandeep singh
[protected]

My package supposed to delivered on 16.02.21. As per your yesterday evening tracking status. After 7pm showing your tracking status CUSTOMER OPTION TO DELIVER TOMORROW. Yesterday I spoke to customer care they told me that package delivered by today itself. They gave me the madavaram and PONNERI mobile number that numbers not working. Delivery person not called me but they mentioned CUSTOMER OPTION TO DELIVER TOMORROW. What is the reason?????
I need the package immediately.

Pls reply!!!

Consignment no Z43771812 dtd 19.01.21, consignment was booked from New Delhi 48, the indure private limited to r k sharma, keshar parisar, siddhivinayak colony, raigarh, chattisgarh, and the consignment reached at raigarh on 07.02.21 as per dtdc track record, but even after several enquiry and personaly gone to dtdc office but the parcel not tress out by the dtdc to hand over to address.
There was most important documents and because of that a huge loss we have to face.
So request to identify and arrange to hand over the parcel.

Your delivery person came and delivering material in wrong address.
After giving proper address to the delivery person, he has not deliver the material.

I need the material by tomorrow morning any how.

Docket No - D62714859
Courier - DTDC

My consignment number- K41039020 was booked on 9th Feb, 21 from Garia Branch but still not getting delivered. As per tracking record it is still in Garia branch, means stuck within the same area.. Failed to understand how it is getting so much of time within the same city..very disaapointed with the service.. Please do the needful urgently as eagerly waiting for the delivery since a long time..

Dear Sir/Madam,

With reference to the tracking # H99614364 of DTDC - the consignment containing a saree worth of INR 2000/- (Two Thousand Rupees Only) has been booked on 3rd JAN 2021 for delivery at the address:

G Anuradha
Door No:72-32-19/19
SNS Sunrise, 6th street,
Sai Durga Nagar, Narayanapuram,
Rajahmundry, East Godavari.
Andhra Pradesh
Pin code: 533101
Mobile: [protected]

The above consignment hasn't delivered till date - despite multiple follow-up's made with DTDC Customer Care, they simply hung the call without listening to customer query.

We urge an immediate assistance on this matter at the earliest.

Thanks & Regards,
Sravani Queens
+91 [protected]

A document couriered by me ( Achinta Sutradhar of Frontline Business solutions Pvt. Ltd. Naktala, Kolkata -40) through DTDC office Ranikuthi Kolkata to addressee Mr. MALOY ROY, C/O NAKUL CHANDRA ROY, 2nd FLOOR, SHANTI KUTHIR, Near Shreema Bhaban, Haidarpara, Siliguri -734001, Mobile no. [protected] on 02.09.2020 refer consignment no. K25802748. It carried valuable financial document related to the payment of Reliance Telecom Tower's bills. The document was not delivered at all to the addressee but mentioned in the DTDC portal as "Successfully Delivered" on 09.09.2020 (Refer DTDC "Track Shipment status portal).We received the non delivery information too late and while back tracing it is revealed that the DTDC Haidarapara branch has not delivered the document of consignment no.K25802748. On pressurizing the franchisee owner he handed over the document to our representative on 11.02.2021. (screen shot attached).
The delayed receipt of document is as good as non receipt and we suffered a huge loss not financially but also humanitarian. This affected the service carrier of the employee.
Request you to make an enquiry to the matter and exemplary punishment to culprit.
My suggestion is that - if can not be delivered write on portal - not delivered or door locked or can call the addressee in his mobile stating the situation or at all if nothing is possible do return the document to the consignee. But do not write "Successfully delivered without delivering.
Your strong action and comments are awaited.

Courier consignment number is U02057480
On urgent basis please make it deliver by today if possible it's a humble request

I sent a courier to GORAKHPUR through DTDC(Trackon Couriers)on 4th of feb from greater noida.
next day I got an AWB number through which I was tracking the product.everything was going fine till it reached Gorakhpur hub.after that I was updated that the receiver address does not exist in GKP, due to which my product is being returned at my place.

till date I haven't received my product and whenever I am trying to contact the office they are fooling me by saying that it will reach in 2 days.they are not recevieng my calls no response.

number of person who is fooling me([protected])
[protected]

Send a courrier thorough Bangalore to West Bengal. Tracking Id: d64257581.
Did this courrier from DTDC office and given PIN Code:712417 was said serviceable.
After two days latet, it is being said this area is non servicable and you have to collect your shipment from courrier centre.

Behaviour of CUSTOMER care reprentatives and experience with DTDC is ###.
Daily courrier get delievered from Blue dart, Amazon to this address woth out any hustle but this DTDC is pathetic.

H20118785 Documents not delivered since 7 days

H20118785 Not delivered since 7 days

Tracking No. Z58409494

My parcel tracking status shows WRONG ADDRESS OR WRONG CIR, but the address is absolutely right. Still the parcel isn't delivered. It has reached to my nearest branch as per tracking ID on 21st JAN, but still isn't delivered.
I reached their HOWRAH branch and also contacted their Customer Care number. But didn't get any information. Please make it deliver to my correct address :

Pratik Lahiri
32/3/1 block B, flat 3A, Danesh Sheikh lane, Howrah 711109, West Bengal

Parcel tracking ID Z58409494

The package status is showing WRONG ADDRESS OR WRONG CIR, but the address given is absolutely right. I contacted their customer care and even reached their main HOWRAH branch, but they failed to give any information. The parcel contains stationary books sent by my college and I'm in urgent need of it.
The package reached my nearest branch (HOWRAH) on JAN 21st 2021 but still reach me it's Feb 11 2021 today. I went to their branch also, they said they do not have it.

My correct address is :
Pratik Lahiri
32/3/1, block B, Flat 3A, Danesh Sheikh lane, Howrah 711109 West bengal

Courier tracking no. - T01718840
Receiver name - Anu Gupta
Receiver address - 272/3, Jawahar Nagar, new railway road, near kharbanda maternity nursing home, gurugram - 122001
Mobile no. - [protected]

The courier was not delivered by the delivery boy and the status was uploaded that the receiver was not available at the respective address. The delivery boy didn't call on the mobile number provided too.

The machine has highly damage and broken...you are careless about this..so please do something...

The DTDC frazer town branch in Bangalore got a delivery to be made on a certain PIN code. On Saturday Feb 5th, approx 7 PM a delivery attempt was made and it was noted that the delivery agent is unable to get any response from the consignee. On Monday Feb 7th, 7:11AM, the log shows that are in unserviceable and was marked for RTO (return to Origin) immediately. This looks bogus after having attempted a delivery on Saturday before.

Having raised the issue with their 'Contact us' call centre, they said they cannot resolve or provide any help against a returned shipment.

After contacting the booking office they say the PIN code is serviceable but the specific area MAY not be serviceable.

The shipment had food item and would have probably been damaged by now.