DTDC Courier & Cargo Complaints & Reviews

My AWB. No. is B75038564. I was supposed to get the product on 4th Dec. 2020. The delivery guy name Mr. Pintu came late in the evening when I was not at home. He called me and I requested him politely to deliver the product next day i.e. on 5th Dec by 12 pm. However next day no one came to deliver the product instead the delivery guy name Pintu updated that "Receiver Not at Home". He repeated the same thing on 7th Dec without even bothering to call me. On 8th at around 3 pm he called me. I again requested him to immediately come and deliver the product. On hearing this he used ABUSIVE LANGUAGE and threatened to DESTROY my Package. That day on 8th he again didn't come and updated "(RECEIVER SHIFTED FROM GIVEN ADDRESS-(CIR)". Such misbehavior and abuse is not expected from DTDC.

This is a query posted to you on behalf of my friend Sai Prasad. His grand father submitted a courier to Chityala Dtdc Agent on 23 September 2020 and by 25th September it had received Vijayawada apex as per the tracker information;. The tracking Number is H20606977, with booking date 23/9/2020.
Sai Prasad, (the beneficiary) reaching Vijayawada hub via call from 27/09/2020 so many times but there is no result and the efforts went in vain. Then he had sent a person to Vijayawada Apex on 7th October having lot of discussions with chityala dtdc courier agent.
The customer care person told that the courier was sent to rajahmundry and they forgot to update the same in the tracker. Then I went to rajahmundry head office thrice to DTDC but no use at all.
Customer Care person has given me the personal contact number ([protected]) to call for further details and he told me that he will extract the CCTVI footage but even I had not received that too.
Submitting all the status here for your kind information.
Later on 10/10/2020 he went to dtdc Vijayawada apex and after talking to manager he told that withtin 2 days he will check the cc TV footage and if he doest find that he told us to submit a claim form at chityala dtdc branch and he willl pursue the matter. I tried to call the contact person so many times but he says i am on leave and he told me to process for claim so the seperate team will check.
Afte that when I had checked the status of the shipment i tracker to my surprise it says the shipment was delivered .
So I had again vistied Vijayawada branch o 17/10 after seeing that status I tried to contact the Vijayawada branch. Before that I contacted the person in charge (Sai -[protected]) he told he is still on leave and he will reach office by 19/10/2020.
Now I want to know how can they change the status of the shipment to a past date.
All my travels, and everything went on vain and even contacted here for my solution, but there is no result.
I am asking you to take a firm step in getting my things or get me a refund and also my travels expenses through car which troubled me a lot and got mental tension.
I love to here from you.
SAI PRASAD BANDARU
[protected]

I have sent an important courier from Ludhiana to Dehradun. Right now it is showing not delivered due to an incorrect address or door closed. please help me out. It is a very important courier that needs to reach there as soon a possible. The consignment number is D80079956

I am Ramyasree Nair from Kalyan, Maharashtra. I send a courier to Choolissery, Kerala through DTDC. Courier number is A47040455 dt.02/12/2020. It has reached its destination but they are not delivering it to the said address. They are telling to the customer to pick up the parcel from their courier office which is faraway from the customer's house that also during this covid time. If they are not delivering it then why they are accepting...

My package.tracking number H99451604 has not yet delivered to me but while in online tracking it's showed delivered ... How can it b possible

My DTDC parcel consignment no - D61417443 had been stuck in guwahati Apex for more than a month. it had received at guwahati apex on 14 November 2020. after that no update in the website and still not receive the parcel.
please look into the matter amd take necessary action.

I have given complete address. But it is showing as wrong or incomplete address. I have not got any notification and the receiver also did not get any calls regarding the same. This is totally unfair. The courier was stuck at Cuttack, Odisha for 8 days and on 8th day we are getting an update that address in wrong on tracking the courier. Please resolve. Please call the receiver or sender, if there is any query regarding the address.
Tracking number- C04740481

Icsi have sent me study material through dtdc... from many days the status was unchanged... but today it's showing as delivered...but in reality i have not received it!! it's been too long
My id _D76454176

I was about to receive a courier via DTDC with Tracking no. Z37428644 courier from Delhi on 24/11/2020 to Gorakhpur (U.P.).

As per the tracking status from their website it is shown that the package was delivered on 28/11/2020 and confirmation was by signature.

However no package was delivered and no signature was made. Online complaint was registered with case id[protected], but it was wrongly closed.

It's a case a fraud. Kindly resolve.

My name is Mentay Vijaya and i want to submit a complaint regarding my courier which i have not recieved but when i tracked it on dtdc site it shows that courier has been delivered and recieved by Sa. I even dont know who the Sa is.I think something wrong has been done from your side.That is very poor service.please help me and give my courier to me. my tracking id is M98389383. I need my parcel back.

Consignment number invalid while tracking number isD807370

My courier reference number : V60440537, its delivered two days ago in porumamilla, Kadapa dist, AP. When I got my iWatch, the display was damaged down the screen and it's a new watch, so that I had insuranced for 30000 for my watch, but still I got damaged piece

Date: 07/12/2020
Consignment No. U00659260
Status: Address Incomplete or Wrong
Booking Date: 02/12/2020
DTDC is involved in intentional delays in the Consignment Deliveries. They usually refers to "Wrong or Incomplete Address" being a reason of delay in deliveries. However, Online Tracking page reflects fast movement of consignment from Booking Hub to the Destination Hub but consignment remains undelivered for many days due to wrong address.
Other online sales companies like AMAZON, FLIPKART etc. uses the same address to easily reach & deliver their products. Why not DTDC?
I had given 3 mobile numbers along with the address but still they are unable to deliver the consignment.
Actually, they just are showing it online that consignment has reached to the destination point but undelivered due to wrong address. They want to beg more time to deliver and don't want any blame or disputes for delays.
DTDC is a worst courier service as I experienced and everybody should avoid to take their services.
Our Indian Postal service is far better than DTDC.

Booking Date - 10th Nov 2020
Consignment Number - B74009289
From Bangalore to Patna
1 month going to be, Please help me.

Booking Date :- 10th Nov 2020
Consignment Number - B74009289
From Bangalore to Patna
1 month going to be still parcel is not delivered.
every week days talking to customer care they are telling we are rising the complain.

Booking Date - 10th Nov 2020
Consignment Number - B74009289

I used DTDC courier service to send a package to my relative in Mumbai. The package was kept on the destination hub for 5 days, without any communication to me or the consignee . When I raised a ticket through DTDC site, all I got was a message 'Kindly Wait coordinating with the branch and shall update you soon.' When I went to the service center through which I sent the package, the agent was incredibly rude to me and refused to coordinate whatsoever, claiming the address I wrote was incorrect. I requested him to call the number of the recipient on the package (I had taken a picture before sending it out for delivery), he did so and my relative talked to him. The address and phone number was confirmed by the agent. He assured the package would reach the destination.

However the situation didn't change for 3 days. On questioning now, the agent again started screaming at me that the address is incorrect ( which he himself confirmed to be correct, 3 days back).

DTDC customer support is of absolute no help. I have raised a ticket. I have tweeted them. They do not respond at all.

Now I have lost my package and my money. Kindly note that the address is 100% correct, but the company refuses to acknowledge that. I have the images of my package and the receipt, and I am ready to share those via mail. (Not posting here for privacy purpose)

-Consignment number K27370027
-Case Number :[protected]I raised this ticket but didn't receive any response)

I ordered some product from a site and their courier partner is DTDC (consignment no.R[protected]. i used to track everyday for the status of the courier. after 3 days status got updated as delivered and received by name . which i or my family didn't receive they just update wrong status in site, they are such a fraudsters. their customer support in mumbai is horrible ..there is one girl name "PRIYANKA" she cuts every time when i ask them about courier. such a pathetic and worst services by DTDC. i suggest never to send courier through DTDC

I decided to get my items through dtdc because i thought they are responsible.

I paid 23000. Almost to get my items and the packaging was not done properly, most of items got spoiled some of the items got broken (a wooden table) and many more.

Consignment id : D62609064

Respected sir this is the request that my courier has came over nearly 1 month ago still I didn't receive any parcel even I have consulted dtdc office in tirupathi they are not responding for the customer 😡 so I have brought it to your notice