DTDC Courier & Cargo Complaints & Reviews

I have sent a courier from Roorkee to Visakhapatnam (Zip-530017) on 24th May with the consignment number[protected] .This has very important documents and the online tracking now shows it's not moved from Indore since 31st May. I called customer care 5 times in case something happened and dtdc never tried to contact me on any of the for delivery. They haven't sent me any communication of this either. I could only see this when i tracked it even though i went online and registered my phone for tracking. They haven't given me any details about my courier. How do i get it back? No customer care numbers or office numbers available are responding properly after every call they tell pls wait 3 days and the day never comes.All numbers online seem to be wrong. They are very important and this kind of irresponsible service is outrageous.

Please provide me Courier Slip File so that I can get refund or cashback from Boult Audio and I can take advantage of the Scheme... Thank you

I Have ordered book from Kota to Mumbai and they send me the tracking I'd of DTDC, yesterday morning it's showing your package is out for dilivery but at night it suddenly show not diliverd, today also it's showing not diliverd, Int he package there just book which doesn't means anything to buy it was precious for me for the preparation, I don't have many tho buy the book again, plz atleast don't thief books...

I have booked book from Kota and the courier was coming to Mumbai, yesterday morning it was show out for dilivery and at night it showing undiliverd, now thody is the nest day but still no response I even mail them but nothing happened, are they doing fraud, at least don't thefi someone book, I need them for my preperation, I don't even have any money left to buy again .

Aniv Mazumdar
12/6/23
Dear dtdc,

1. I have booked consignment to kolkata bearing tracking id D63669835 and as per last update on 12 june 2023, it shows that the consignment was out for delivery but entry restricted (Otr).

2. I was never contact by any delivery person or any executive regarding the same and also i tried to establish contact to many dtdc services across kolkata but all the members are careless and rude nature.

3. I tried calling official customer care number of dtdc also but in vain.. Waited for almost an hour but no one attained the call.

4. Please improve your customer service and also teach your dtdc partners how to behave with the customers else market is very competitive.

5. Atleast contact the customer when you are out for delivery. Today also showing out for delivery but i am still waiting for any call from the delivery

6.Please deliver the package to the corresponding address immediately, it's urgent.

Hi,

I am raising this compliant on DTDC courier service. They have agreed to deliver a document from me to another place. After taking the document and taking money they said they don't deliver to destination address. Now they didn't return my document and just telling lie they delivered it back to me. Customer care doesn't respond and when i raise ticket they close it saying they delivered....

My consignment number U24048774 was meant to delivered last week to a customer in Gurgaon. It shows as delivered on DTDC teaching BUT ACTUALLY ITS NOT DELIVERED.

My refrence number is X88497471
DTDC X88497471 couldn't be delivered due to CUSTOMER WILL SELF COLLECT.
But any delivery partner didnot call me.

Dear Sir
I booked 2 kg fresh sweets from Greater Noida to Aligarh UP on 24 April 2023 vide No. Z15312422 and promised to deliver it within a day but it was detoured to Lucknow and lying in stores on the way to Aligarh and could be delivered on 1 May 2023 (8 days) and meanwhile sweets got spoiled and were unfit to consume thus I suffered a loss of cost of sweets (Rs 2000 plus courier charge Rs 360) and agent at Greater Noida and DTDC is not entertaining to refund money. Kindly help.
D. P. Singh

Dear Sir
I booked 2 kg fresh sweets to Aligarh UP from Greater Noida on 24 April 2023 but learnt that these were taken to Lucknow by DTDC and they could deliver it to address in Aligarh only on 1 May 2023. By that time the sweets got spoliled and DTDC at Greater noida is not listening and charged Rs 360 twards Courier cost and not refunded it as well as DTDC customer care was contacted to refund Rs 2000 towards cost of sweets biut of no avail yet so I am at great loss. Please help.
D. P. Singh

I have not yet received my package but message received as delivered .

Dear Sir/Madam,

I am writing to express my deep dissatisfaction and disappointment with the service provided by DTDC Courier. I recently availed of their services to send an urgent consignment with the consignment number [consignment number] on 2nd June 2023. The delivery was expected to reach its destination by 5th June 2023, and I paid an additional fee of INR 380 for the urgent delivery service.

However, to my dismay, the consignment has not reached its destination as of today, and what adds to my frustration is the fact that the tracking details are not being displayed on their website. I have been diligently checking the tracking status, but there is no information available, making it impossible for me to track the progress of my consignment. This lack of transparency is highly unacceptable, especially considering the urgency of the delivery and the additional fee I paid.

I rely on DTDC Courier for its reputed and reliable services, but this experience has disappointed me greatly. As a customer, I expect prompt and accurate updates regarding the whereabouts of my consignment, especially when I have paid for an urgent delivery service. The non-availability of tracking details on their website not only hampers my ability to monitor the progress of my package but also raises concerns about its safety and timely delivery.

I look forward to your prompt response and a resolution to this issue. Please acknowledge receipt of this complaint within 48 hours.

Thank you for your attention to this matter.

Yours sincerely,
Priyankar Chakraborty

Couriered there packages from Lucknow to delhi on 31st May…. Two are showing restricted entry and one is showing incomplete address. These have complete address with correct PIN number as well … raised the ticket also yesterday but still no response. Trying to contact the customers care but can’t get through at all…. Very poor service by the courier… will never book this again…
U23824678
U23824679
U23824680

Your courier service is so disheartened this time
My order no I11994338 this will show out for delivery
From last 2 days but didn't receive it yet
Just received a message in the. Evening like reciever requested delivery on another date or we try to attempt but receiver didn't receive call
Where it's fake delivery boy didn't call me or neither I rescheduled my delivery date

Please deliver my package ASAP

The basis of DTDC's designating the tracking details of D29416657 as "Not Delivered(Receiver Not Available-(CIR)" is beyond our understanding as the receiver has been physically present at the address on the given days.

Further, it is not even known if DTDC made a physical attempt to deliver the consignment.

My Spotzero bucket is not delivered to my address. I neither got any call any kind of call regarding delivery nor any mail regarding my package has been returned.

Hi, I have not received any parcel on Tracking ID/ AWB Number - M31754269. But in DTDC Tracking Website, It is mentioned as "DELIVERED". Please tell me where is my parcel. I have not received any call from DTDC also. This is a serious thing. Please show me your delivery slip. Please reply me asap. My Mobile Number is [protected]. Thanks. Deepak Kushwaha.

I had the message for out for delivery and after 10 mins another message had come that u entered wrong pin but I don't had the call from delivery boy or delivery agent so how it is possible...so give m help

Hi this is inform that i need to receive a parcel on 24 but got a message saying elivery atttmpted failed and toldsy i called the delivery guy he is telling that he dint see that parcel only and called the manager for chennai amjikarai office he is telling he dont have time and not ready to listen and his number is [protected] he is a waste manager sitting there and called CUSTOMER CARE that ### while talking only disconnected one of the worst courier service in the world please ban this fraud company

For the past 2 days it says the parcel is out for delivery but never delivered instead after failing to deliver it is marked RECEIVER NOT AVAILABLE (CIR) even though no delivery even guy tried. These are so ridiculous excuses for not delivering the parcels on time