DTDC Courier & Cargo Complaints & Reviews

I percelled a led tv from Jaipur to dinhata branch. In that time the tv was in good condition. But While it received and boxing at home, I found it damage condition . So I want complain against your courier service. Your compani should give me refund my led tv amount.

I booked a parcel containing room keys to be delivered to my friend at Bangalore on[protected] at Hyderabad, Attapur branch. The agent confirmed the same will be delivered by 30th. But it was not delivered. When I contacted customer care, it was told the parcel is in Air cargo and will be delivered TODAY. I dont know why it is in Air cargo, when it was sent by TRUCK( as told by customer care person) . On 31st, 1st November, 2nd November, also it was not delivered and when contacted, it was told that IT WILL BE DELIVERED TODAY. My friend went to Bangalore and stayed in a hotel and incurred an extra expenditure of about Rs.15, 000, due to non delivery of room keys by DTDC courier on time.
I knew from customer care person that she is the head of the DTDC and no higher authorities are there and she does not have the contact details of other DTDC centres at Bangalore

H94093553

Srikanth ms,
s/ shivanna
ms...maduvinakodi (v),
k r pet (t)Mandya (d),
karnataka.
Pin, 571605.
phone. [protected]

From,
Sunitha V
Mobile
[protected]

Its almost 3 months 10th aug its on fazer town Bangalore, no one responding their, even we raise complaint may times frm coustmer, me, ongole branch ppl. No onenhave no idea abt the parcel who will bare my loss . If not replied i am go to cousmer complaint on u ppl. Coustmer care also not answering wat was updated abt this courierr

Plz look into it

Thks sirisha
[protected]

Hello,
No one contacted me for delivery nor reached my home but kept status asreciever requested delivery another date

Reference number-D62555483
Mobile number-[protected]

Respected Sir/Madam

I am Riya Martin. It was yesterday that I received my items parcelled from DTDC Wayanad. After I reached home only, got to know that my handbag was badly torn. It is unfit for use now. I wonder how can such a reputed service centre like DTDC can be so irresponsible in handling goods of customer. I hope proper measures would be taken to compensate for the loss.
The details of the items follow.

Sender's ( consignor) name: Anas
From: Wayanad
Booking date : 27/10/20
Weight: 35kg
Tracking number: D61113117
Number of pieces: 4
Type: Lite

Destination: Kanjirappally, Kottayam
Destination Address:
Riya Martin
Arackal House
Chirakkadavu PO Kanjirappally
Kottayam

Yours faithfully
Riya Martin

This object over here currently exists a i had ordered an important product from north india in addition to that object over there currently exists transited through dtdc courrier service tracking id:t70048098.
ith shows the object recieved at destination which currently exists kanjirapally, kottayam, kerala.
they had updated in tracking status that object over there reciever requested delivery on another date, but not yet contacted us.I had provided an object belonging to me, that object being my 2 contact numbers with the address for that object over there courrier.
dtdc kanjirapally had uploaded wrong contact number online.
please bring an object belonging to me, that object being my courrier place of residence.Its urgent.
tremendously bad service dtdc.Not going to use dtdc any more in addition to will not recommend it for anyone.

M01269535 consignment booking form Bhiwandi to Jogeswari still not received parcel to receiver & We have also book complaint against this shipment Complaint No 17369497

I am a working professional in Bangalore. Due to the covid 19 situation and extended WFH from my company I decided to shift from Bangalore to my hometown (Kolkata). As flight restrictions were there that I could not carry more than 1 check in baggage I decided to ship most of my parcels through Courier service. I chose DTDC premium service to do this for me. I lived in HBR Layout near Manyata Tech Park, so the nearest DTDC centre for me was near Nagawara Signal (Thanissandra). Date was 3rd September, I booked my consignment there from Bangalore to Kolkata. There were 3 parcels, and I also declared the value for each parcel.
Parcel1 – (3.5K)
Parcel2 – (3.5k)
Parcel3-(22K)(Trolley in Brand new condition – bubble wrapped)
On 5th September afternoon I reached Kolkata. Back home seeing my parents healthy was a relief. So evening I got a call from DTDC that my parcels have arrived I went downstairs to receive the parcels. Parcel1 and Parcl2 arrived, however Parcel3 was not there. I enquired the delivery guy and he told that he has only received 2 and to call help desk for the 3rd one or may be its delayed it should arrive soon. I accepted the 2 parcels and signed for 2. Now the frustrating experience began for me.
I waited for 4 days but parcel didn’t arrive and I sent a mail to DTDC about the same also submitted a complaint. They assigned one of their employee Premlatha to enquire about the issue. She called me and told they are enquiring it with the search team and she will revert back by a week. Week passed but no update then I called her back she gave some wrong parcel pics in whatsapp and asked if that was mine, I denied then I sent exactly how my parcel 3 should look. It’s a Louis Philippe trolley. She took more time for enquiry and took 4 days more. No update from her and then I again called here she told vigilance team is enquiring the issue and still no update for another 2 weeks. On dtdc website tracker used to show 2 parcels delivered and 1 not delivered. Suddenly after a month I saw they updated the 3rd parcel as delivered. I got frustrated and angry on seeing this fraud. I immediately called her and asked about it. She told “I am extremely srry team has wrongly updated it, let me get back to you tomorrow on this.” Till date I haven’t received my dtdc parcel and now she don’t return whatsapp message or call. This is DTDC service, Fraud and Poor.
Please never ever go to dtdc if anyone wants any proof of booked consignment and all or whatsapp messages I have it all. To the right authority I am ready to present it to mask off their fraud, its like white robbery.

Consignment Number - D61196466

14th Oct : DTDC delivered my shipment to my address, when I checked the shipment it was not what I had ordered.

15th Oct : DTDC guys came and told me that they made a mistake in the delivery and my parcel was delivered to someone else. They collected the parcel I had and left, however, I kept a part of the parcel with me as security and told them I would give it when I get my parcel.

Courier guys #: [protected]

16th Oct : (Waited for a day)

17th Oct : called the courier to inquire about the parcel, he said he will get it.

18th Oct : Called again he said we don't work on Sundays

19th Oct : Waited for the courier to call but no response

20th Oct : Called him, he said he has left the job and gave me another number to call ([protected]) This number was constantly switched off

21st Oct : Called on [protected] switched off

22nd Oct : Called the customer service [protected] spoke to an advisor who said I need to call his senior and shared her number ([protected]-Deepali) I asked him to transfer the call to her and he said we DO NOT HAVE THAT OPTION. Told him to stay online and called that number but there was no response. As she did not answer the CSR transferred my call to his Floor Support (Abhishek) who asked me what's MY ISSUE. I was so frustrated and I asked him to learn from the executive what's the issue as I won't repeat myself after being on the call for 25 mins. He kept saying I can't help you if you do not tell me the issue and will disconnect the call if I (customer) does not cooperate.

Please help get this query sorted and listen to the call I have made.

Most shocking part was the advisor said I needed to call the other user with whom my parcel was exchanged and was ready to share the other customer's number with me over the call. I just want to understand is that even a process, where's customer security then ???

I have sent an email as well on 22nd October did not receive any response.

The package has NOT reached the destination. It as been more then 2 week. Neither has it reached back to the sender location. The contents of the package are very expensive. I have come & checked the office more 20 times now. I need this escalated ASAP.

-Date package sent - 7 October 2020
-Client number - [protected]/[protected]
- The items are not delivered to destination nor sent back to receiver.
-Want the package back to either sender or receiver. Or refund of the value of the package.

24.10.2020 the Dtdc courier as received parcel in Bangalore I'm in Chikkaballapur from now till today 29.10.2020 I did receive parcel this courier side i search in Chikkaballapur but here no dtdc courier in Chikkaballapur someone's told dtdc courier as stopped & closed like that so I ask other courier office they also told same. In Bangalore also ask they telling it will reach like but Wer is it not telling properly. I search in tracking ID it was showing undelivered tracking ID No.B74362999. it's emergency parcel plz find the parcel were is it. My No is [protected]

My parcel with tracking Id K26084983 is showing delivered but I have not received it yet and neither have I received any phone call...Just tell me where is my parcel how can dtdc do such a scam...just answer me

D58773385
Sent from Bhubaneshwar on 17th October, reached Pondicherry on 22nd. 10 calls from the sender. Then as a receiver I called today 29th October, to express my extrem disapointment. I was told by a lady who speaks very well English, "if you want your parcel today, come to our office to collect it."
This is a shame for a reputable courier company to behave like this.

Through way bill no. D 85094767 material reached in muzaffarpur but could not delivered to me, even I have found it has been delivered in website of DTDC.

PLZ RESOLVE

I have booked the parcel on 19/10/2020 from Hubli DTDC (Karnataka) to Kaja Post (521150) Mandalam Krishna District (Andra pradesh)O but the consignment not yet delivered to the receiver on this date of 29/10/2020.
And the consignment number is B73863542 please do the needful.

Dear tram;

Plese check docket no Z48168308.

this is booked to Mr Vishwash Dalvi name but there is show to deliver mr Submit .

Wrong persons received this courier,

Regards
Arvind
[protected]

Purchased silver idols worth Rs 30800 from Salem silver palace, Salem, tamilnadu. The seller couriered the items to me via DTDC shipment no V60448394 on 20th October, 2020. My address is 2-2-1137/3, Hyderabad 500044, Telangana. The package was delivered on 28th October, 2020 ( late). After opening the package, I found that the box was empty with just tamil newspaper pieces and an invoice of my purchase and NO silver articles. I was shocked and contacted the seller, who assured they shipped correctly. I was so upset and in despair. I've given complaint to DTDC on their website, twitter, and also on phone ( complaint number[protected]. Please do needful and help DTDC reimburse me.

We sent one courier having shipment no M01727341 on 10.10.2020. The status on poartal is showing as delivered but there are no details of receiver. As the parcel has not reached the receiver we lodged complaint on DTDC portal and tried calling dtdc customer care. They accepted the complaint and asked for 2 days time for solution. And even after 5 days there is no support and now they not even answering calls. Dont know what to do. My parcel has some important documents.

I ship a parcel in the name of varshika neeraj from lucknow to siliguri.
On 14 october 2020.
From 19th october 2020 its last update on siliguri...now today its 29th october 2020 no update no phone no response.
Tracking id
U00067457

Kindly update.
Ectrem worse customer support they dnt attendind call..not even care about any parcel...

Consinment No. X33374729 showing delivered to Ulhasnagar 421004 address on 19th oct. 2020 but not yet delivered to me.