DTDC Courier & Cargo Complaints & Reviews

Dear sir,

One of our consignment from Nellore, A.P. booked on 30.09.2020 to our Chennai HO, which supposes to be delivered within 4 Days. But delivery not initiated by DTDC and when i checked by them on 12.10.2020, I was told one of their Customer Care - Shobitha, that is damaged and yet to be informed to the customer.

They took 12 days' time to inform about consignment status, secondly, it was damaged in the DTDC facility.

So, we want compensation of this and refund of material cost.

My consignment number is B72602588. In tracking website it says successfully delivered on oct 2, 2020 at 4:33 pm. No one called me and no otp shared by me to delivery boy/agent. 100 times I called to customer cara number provided by this company through their tracking site. Cent percent call will be dropped. This is very serious issue in that package 2wheeler RC and noc is there. Its being a week who is responsible I'm going to lodge a complaint in my locality as well.

No Response, they don't know where the packet is
D94521548.

Worst service and response.

D60778096, this cargo reached begumpet DTDC on 9th of october and still there when will it reach its destination DR AS RAO NAGAR, what is the plight of the courier services? pathetic

Consignment no D61786773 bookd from banglore is still undelivered even afte HALF A MONTH

A[protected] The package is showing delivered in both Amazon and DTDC site however its nit delivered to me

Consignment number: Z54508169
The courier was done on 5th Oct 2020 from Delhi to Gurgaon. Though distance being less than 30km the parcel has not delivered since now. It's been 6days now. Already registered a complaint with dtdc 2 times but did not receive any response, no progress is seen.

My shipment tracking id is C04201902. The delivery person refused to deliver the product telling cannot identifying address. Even though I explained the address route several times he refused to follow that. I am receiving shipment from many couriers without any issue. Very unprofessional behaviour. Really disappointed with the service.

HI,

I have sent a courier on 29th of September 2020 and till now (10 Oct 2020) it was not delivered and there is no proper response from customer support

I booked my shipment on 5th oct 2020 from Pune to kinwat. It reached to nanded on 7th of August. But after that it is stuck there from past 2 days without any update saying the area is non servicable. The pincode was already written in the address and if the area wasn't servicable why they shipped the parcel in the first place. Now they are not delivering the parcel. It is very important package which has to be reached before 10th oct in any condition. It's been days since I'm waiting. Worst and pathetic service ever. I'm too disappointed.
Sangjarsh Muneshwar
Tracking number P55882384

This isn't the first time that the delivery person argued with me and continually asking me for the tip mentioning some or the other reason.

Each i say him that i have already paid the delivery charge for my order and i don't need to give him tip, he them started behaving arrogant each time he has to delivery to my address.

Below is the contact number through which he called me up.

Delivery person no :- +91-[protected]

My DTDC Tracking/Consignment Number = D60868785

I think i have provided sufficient information to track that delivery person with the tracking id of my oder.I expect a fastest action against him.

Dtdc Currior says Delivered but it's not delivered. Please tell me where is the parcel and how could the receiver will get it.

Awb K35367403

We have sent one parcel to tanjavaruv (TamilNadu) branch through dtdc courrier on
11 feb 2020 but they have lost by them and now dtdc are not able to find it.
so i request them for refund and also did mails.
but they didnt revert us and still yet we dont receive any refund.
also i am attaching the courrier receipt for material.
please look into this matter.

Courrier Details.
Sender Name- Suryalogix Pvt.Ltd
Receiver Name- Cleanmax enviro Energy
Tracking No.D57128567

I was promised that my parcel will be delivered in 5 days but even after 5 days it is not yet delivered and says restricted entry OTR.

Can you please look into this and fasten the whole process.

Dear Concern,

I have booked a parcel vide shipment no-K23617560 on 17th August 2020 as return to Vendor of Amazon in West Bengal as advised by the Amazon return team. When my refund from Amazon was not released I checked on my courier returned by the receiver on 22nd August 2020 but the parcel is not reached with me till date.

So many times I tried with the booking agency of my shipment and customer care of DTDC but the till date I did not receive my parcel and in between Amazon two time schedules to pick up my parcel from me but both the time parcel not with me. Now Amazon did not agree to receive return of my parcel and my refund is also not being released.

Due to this issue I was harassed and frustrated with the services of DTDC. And now I have no other choice but to go with legal proceedings.

Regards
Mukesh
[protected]

Hello,

I had a terrible experience with DTDC recently and the disgusting service that you have provided me lately has left me in utter disbelief. I never expected this third-grade service from a reputed courier company like DTDC.

I had given a package containing dry-fruits and nuts to DTDC Currey Road branch (Consignment Number - D[protected] on the 1st of October, 2020 to be delivered to one of my relatives staying in Pune. According to the details that I tracked, the package was received by DTDC Pimpri branch on the 3rd of October, 2020.

On the 5th of October, 2020 my relative called me up saying that they had still not received the package. On the 6th of October, 2020 I called up the Currey Road branch of DTDC to ask them why the package was not delivered. They replied saying that the area where my relatives are staying was declared a containment zone and this is the reason why the package was not delivered. They advised me to call up my relative and tell them to collect the package from the branch.

My relative was not able to collect the package since the area where the branch is located was a containment zone.

On the 7th of October, 2020 the Currey Road branch of DTDC gave me a call and asked me to give them the address of my relative as their branch which was to deliver the package didn't have the address. I messaged them the address of my relative as instructed.

On the 8th of October, 2020 the package was delivered, but in a really bad condition. The packets of dry fruits and nuts kept inside were opened and half of them were eaten by someone. For your reference, I am attaching the photos of the delivered package taken by my relative. Also the proper packaging I had done while giving it to the Currey Road branch was removed completely.

I had even given the phone numbers of myself, my wife, and my relative on the package and both our addresses were properly mentioned on it.

And this is not the end. I visited the Dadar branch of DTDC just to know their rates of delivering the package. To my amazement, the Dadar branch charged Rs. 60 per kg. The Currey Road branch of DTDC charged me Rs. 180 per kg. Despite charging more than double of the rate, they delivered the package in this condition!

I chose DTDC to courier the package because I had faith in the company. I had never expected this kind of treatment from you. If you are really a professional company, I want the entire courier charge and the price of the packages of Dry Fruits and Nuts refunded to me immediately or else I would go ahead and file a case against DTDC in the Consumer Court. I would not hesitate to put all the details on social media as well.

Expecting a dignified response from you,

I raja and cell no [protected] booked courier on[protected] from Vijayawada, Gandhinagar dtdc branch to Rajahmundry, next day I tracking my dtdc receipt no F1956882 courier item showing at Tirupati.. this is highly irresponsible

Dtdc services sucks ordered an package to deliver my package from bhopal to Singrauli. And I mentioned all the complete address and mobile number but they say " address is incomplete or wrong CIR". Even i got an message on 6th October 2020 for out of delivery of the package but they didn't contacted me and didn't deliver my package yet.

Its been more than 9 days now courier is stuck with dtdc. It says last mile misroute (Otr) and it’s redirected. Its been at silchar sorting office since 30th sep. Have raised complaints but no resolution yet.

Case number : 17534213, against consignment number a90343085

Please get the courier delivered as soon as possible and also update the tracking information in the portal.

I have to get air pods which was sent by my grand father b. Vishawandham from hyderabad through dtdc courier to rajahmundry (Booking dt. 23/9/2020). As of now there is no response for my shipment and no body are able to tell my tracking status and i ask you to please see and rectify as the air pods costs 25, 000 rupeees.
I sincerely request you to please have a soft corner to raise this issue.
Shipment no: h20606977/dtdc courier