DTDC Courier & Cargo Complaints & Reviews

Hi,

On 8th of August, 2020 I courier my parcel and till now it is not delivered. I parcel my courier from hyderabad to andheri east, Mumbai. On your website since 20th August, 2020 no updatation was done.I have been trying to call you on every possible number but every line is busy. I tried to contact Andheri east office but the person who recived my call said I am not working for DTDC, I mean what is this?
One person contacted me her name is Sarika, her contact number [protected]. I have been calling her, I dont know how many times but she is not picking up now. What kind of people are working in your organisation? I mean seriosuly. You guys are really unprofessional. Today is the last day of warranty of my parcel and no one delivered it by today you guys have to pay me.
Can you please deliver it warranty of product will be void after today.

Tracking No. H19651841 Last Status Date 20th aug'20
Reference No. [protected] Last Status FDM Prepared

I have booked a shipment on 24th of july 2020 from Kharagpur to Patna (door delivery from patna off.) With consignment No. D58757036. Now after crossed more then a month but i didn't get material deliver. I'm continuously chassing this material, Erase query many time at dtdc site, Called several time to customer support team, Mailed on all emails i got on internet of dtdc.. But no any proper response get from dtdc. Customer support team is very irresponsible. I tried very hard to connect to management team. but customer support team has denied to provide any email or phone no. of any backend/management team member. it is very sad to say that company doesn't provide that service which he claims.

Name:- Raushan Pandey
Email:- raushan.[protected]@gmail.com

I have important package coming to my home address with tracking number d60395150 but due the poor service of the courier company, it's delivery has been delaying from 1 week. It is very important stuff in the package, i am not able to do my company's work because of the late delivery. It was supposed to be delivered 1 week ago. Please see through the matter.

Plz provide me the tracking details of my order K40832940. It's not showing me proper tracking details. Thnk u

I have posted my courier on 28th August and got the courier slip with consignment/reference number: N20888413. Now when I am trying to track my consignment from the website, it states that there is no information regarding this tracking number. It has been 4 days and the same issue continues.

Hi,

I booked 5 parcels from Ghaziabad to Guwahati on the 1st of Aug. I have received only 3 of them, 2 are missing. No one is able to tell me where they are. I have already raised 3 complaints and called customer care many times. I have also visited the head office in Guwahati and contacted the office in Ghaziabad. No one has helped me out.
It's been a month now, this is not what I expected. It has been extremely frustrating.

My consignment number is D91339293. Look into it and update me as soon as possible.

My dtdc package with tracking no. H97981965 booked in vishakapatnam is not yet delivered and when i track online, shipment status is showing that "out for delivery" and "not delivered (Restricted entry - (Otr)".

The deliver boy has not reached me on phone mentioned on courier address (Or) my area (Gayathri nagar, gandhi statue line, borabanda - 500018) is not a restricted zone, we are receiving all couriers, parcels to this address.

Get me my shipment as soon as possible
My consignment number is z47581705

Really dissappointed as not able to contact the company on their companys customer care number as it just goes unanswered.

My tracking number is D61179359, and my package is in "held up" status for the past 1 week without giving any prompt or reason for the same. Please resolve this asap.

I sended laptop through dtdc courier from markapur to maharastra 5 days back. Now while he received the broken screen laptop, what is the process for claiming insurance...

Hi,
I sent a courier from hyderabad to vaniyambabdi (Tn) via dtdc with tracking number d60878041. It was sent all covered in a bubble wrap anf foam sheet as always but when received the package was all damaged and item was broken into two parts and other item was big dents and folded. This is the first time i have faced this problem with dtdc courier.
My product value is ₹1250.
I either want the money as compensation or my product.

Hi,

I have still not received the rto parcel. Without receiving it by the concerned sender how can dtdc close the case? Even after continuously chasing multiple times with the dtdc office in kestopur, kolkata they didn't even bother to return the parcel to me. It just shows extremely unprofessionalism/poor service as the parcel took longer time to reach the destination and failed to deliver and then two month passed by but they were unable to hand over/return the parcel back to me. please can you help me to get back the parcel and re-open the case 16675795?

The dtdc booking office :vip rd, rabindrapally, kestopur, kolkata, west bengal 700101

Consignment no: k25004994

Date of incident:[protected]
Origin: silchar, 788005
Destination: guwahati, 781017

Full description: i booked a very important official documents by dtdc on 24/08/2020 from silchar, which is supposed to reach destination guwahati within certain date. However when tracked with the consignment number :k25004994, its reflects origin and delivery address of some other place.
There customer care no doesn't connect however on put a complaint through the dtdc web portal, a mail has been received with
Case number : 17279859 but no resolution been provided.

How can they take customer for granted and harass them mentally with such issues? Documents are o[censored]tmost importance. How can they be so careless in their approach?

Resolution: kindly deliver the shipment at the earliest as its official documents and must reach asap.

Hi all, the courier is not moving anywhere from 25th july. One month over now and still no update on the courier. Please help us to get it delivered to customer at the earliest.
Thanks

Order number is : r37751248. Product booked at calicut branch on 25th aug, 2020. From 25th aug it has been showing ' processed and forwarded to facility kolkata air apex'. It's been already 7 days but no response from dtdc customer support.

Hi my package got steadied during shipment!

The headstock for the guitar was broken when it reached the person i was sending it to.
It was insured for 10000 rupee.

But dtdc not responding.

Hi sir/madam

My name is deepak das manikpuri i have a query concern from dtdc my consignment d60872642 was sent from dtdc on 8th of aug'20 and packet was out of delivery since 21th aug'20 but and today is 31st aug'20 still packet have not delivered, and dtdc representatives are unable to provide proper info where is consignment.

Regards
Deepak das

Ph. [protected]

Consignment no. K24960823 dated 03/08/2020 not delivered or traceable. Dtdc not responding to mails. Will a cpgram / ingram complaint work? The consignment was medicine for my parents. Already delayed more than 3 weeks. Do something. At least give a reply.

My product has not been delivered yet and while checking the status last mile misroute is showing. Please give me the full update regarding the aforementioned consignment number and the estimated delivery date of the product.

Hi sir this is to inform you that my institute has sent the certificate via dtdc and in envelope it was mention not to fold. But still dtdc has folded the certificate and it was completely damage.. I paid 5000rs for my certificate after completing my education... Bow what will i do with this certificate its complety damaged i feel very bad.. I can reorder the certificate but again i have to pay the amount for the certificate now who is going to pay extra 5000rs to order the fresh certificate.. The dtdc company only has to make payment to my institute and order the fresh certificate. I mail the dtdc also on 28 aug but no reply from them.. My consignment number is Z47412578.. please kindly help me sir to get the fresh certificate back..