DTDC Courier & Cargo Complaints & Reviews

Hi,

This email is to register a complaint against dtdc india, especially neo services dtdc franchise nagpur, dtdc express ltd satragachi, and dtdc kalyanpur asansol. the addresses and contact details of these above-mentioned franchises are mentioned at the end of the mail.
I hired the services of neo services dtdc, nagpur to deliver a courier containing my office desktop asset (Owned by tata consultancy services), containing a monitor, a cpu, a keyboard, and some connecting cables. The courier was sent under the consignment number - d93573862 with a delivery charge of ₹1700/- sent on 14th august 2020, from nagpur and i received it at asansol on 22nd august 2020.

I want to mention that in spite of me requesting the owner of neo services, no "fragile goods" sticker was attached to my parcel and i was verbally promised that no harm would befall on my goods. I have proof that no such sticker was pasted after packing the parcel nor i saw any such sticker upon retrieval. I was shocked to find out that my lcd monitor was damaged (The liquid crystal inside was damaged) at a particular point, whose strike point can clearly be seen upon the exterior package/box. Please check the below-attached images of damage of office owned property and the proof of no fragile stickers on the package at neo services as well as upon receipt.

Please take note that since this my employer's asset, i demand full compensation of the damaged product, details of which would be disclosed later in the mail chain. My work has been halted due to the liquid damage of my lcd monitor. I was falsely promised of careful handling but had the worst experience in spite of paying so much money. I demand full compensation otherwise i shall be forced to escalate this complaint and enforce legal actions from a higher authority.
Kindly take note of the below contact details against whom i am raising this complaint -

1. Neo services dtdc franchisee
Courier service in nagpur, maharashtra
Branch code - rf436
89 harihar nagar, near sbi bank, beltarodi rd, nagpur, maharashtra 440037
Contact number - +91 [protected]

2. Dtdc express ltd
Courier service in howrah, west bengal
Khajurtala, santragachi, howrah, west bengal 711111

3. Dtdc branch office
Delivery service in asansol, west bengal
Branch code - k22
Kanyapur, asansol, west bengal 713341
Contact number - +91 [protected] / [protected]

I shall be highly obliged if you could kindly take quick action against the one who is responsible and compensate for my loss as soon as possible.

Thanks and regards,

Saswata roy
Asansol - 713325
Contact - +91 [protected] / +91 [protected] / +91 [protected]
Email - saswata. [protected]@gmail.com

D91610985
Package was shipped on 25th july 2020

Stuck at taratala branch since 31st july 2020. Fake delivery attempt is now being shown on 23 august 2020 after i have wasted countless hours calling customer care and submitting complaints.

After numerous complaints false delivery attempts are being shown. Took 24 days to be out for delivery, i am near the front door but nobody has come. Nobody called. A false tracking update was given 20 minutes back "not delivered (Receiver not available - (Cir)"
I have been promised delivery for the last 10 days and have spent hours on calls with customer care and making online complaints. Branch manager is taking part in this fraud and taratala branch has probably lost my package. I am being caused lot of stress and mental trauma and will take legal action if not delivered within 48 hours. I need the books for my upsc exam. It is almost a month already. I am being given false promises every day. And now false delivery attempts.

I was send a parcel from pune to muzzafarnagar in parcel there was a cpu (Central processing unit) but after open the parcel the parcel was totally damaged how they do that there is no responsible against customer things
My cpu is new brand purchase form local dealer with value of 15000
Motherboard and body’s totally damaged totally bad service dtdc never use again your service in my whole life. I have all proof and unboxing video and pictures courier no d57706233

I booked dtdc services from chennai to hyderabad and my consignment had a suitcase and a carton box and both were broken and damaged. I lost few of the items in carton box which were costly. I was charged for the delivery more than the weight of the package as they told the weight more than the actual weight.
Trackingid is d60492411.

It's been already 5 days consignment not yet reached, called customer care thrice they simply hung up the call ever after connecting after an hour, the worst customer service i must say. Raised a email complaint as well no response till now. If express means more than 5 days then why charge 240 rs for small envelope. Promising will be delivered by 2 days.

I have sent a parcel to kottayam, kerala on 8th august. It’s not showing any tracking details and hasn’t delivered yet. I have messaged dtdc both in facebook and twitter. Fb team said they will get back to me and haven’t. I have another parcel with the same issue. When we go for tracking option, it’s dtdc’s responsibility to scan it and make dure data is showing. Right now its close to a month now and no sign of delivery.
I would like to get a refund

Dear sir my courier not recived yet. It shows consiment regarded. I am confused. In courier my urgent document. My AMB no is V59894217. Please call me if something happened...

Tracking Id: V59060721

The tracking details have not been updated since 18th Aug and there is no valid response from the customer care executive.

In tracking it shows the product has been dispatched on Air India (AI 852) but there is no such plane in function.

kindly deliver it by 22 Aug as its really important

Iam ordered one item but iam calllig but this guy not answered my call full time bc

On 14th aug i sent the courier through dtdc. But the courier is not yet show on dtdc portal. After 6 day i called in dtdc then tell me we have not sent the courier. I asked why? He said 700 rupis more will have to be given.
Then i asked did you speak 90 rupis per kg. Okay then i have given 90 rupis per kg. After 6 day he told me 700 rupis more to be given then i will send your courier. Please help me.
Client number[protected], [protected]

Its been almost 20days received my courier
It was very urgent for me
No help from customer care
Tracking ID shows no information

Dear sir/madam,

On 12th august 2020 i had one consignment with dtdc for moving goods from hyderabad to coimbatore. When i have approached dtdc they have agreed for a tax invoice will be given on making the payment. But after making the payment they have given only a copy of consignment note.
Also on top of consignment note it is specifically written that tax invoice will be provided upon request. I tried with customer care & they are telling it will be given by the booking branch whereas booking branch is telling we will provide only consignment note.

As per my understanding every person who makes a taxable supply & collects gst from the customer is required to issue a tax invoice. Since the amount collcted from me is inclusive of gst which is specifically mentioned in the consignment note it is mandatory to serve with a tax invoice.
Hence request to provide a tax invoice at the earliest possible or i will have to take up with the concerned authorities for the same.

Consignemnt no : d59716962

Parcel booked (D[protected] for mr. Rakesh chandra choudhury
Gora ghosh nabapally boys high school
Road post. Nabapally p. S. :barasat dist. North
24 pgs kolkata 700126 wb, on date 28/07/2020 via air booking and the cost taken 700rs, the material is not reached to customer nor they call to customer and we have lodged compliant and emails also on dtdc web support and online complaint by us and customer also, but people are not responding, on mail nor on phone, now on tracking it shows material undelivered, we need the material to be delivered or our money back with our material
It has been already 25 days passed in this matter

It's already been over 3 days since the last status updated!
Tracking v59060721
Master con no.[protected]

Kindly deliver it at the earliest

B95128066 they are telling they are not delivering to puthalapattu, chittoor district andhrapradesh. but other courier is delivering to same address. funny thing is we have Indian post office also at our hometown .if they cant deliver to this address then why the ### they accepting it from sender .they should say we don't have that big network . this is ridicule's

Hello,

I am Srihari Sidda from Hyderabad and sent a package to my employer (Mumbai) with important documents on Aug 11th, 2020 with AWB / consignment number H18461876. When I track my package it is showing as Undelivered, I can see the same status from the past 7 days. Package contains very important documents that need to be delivered to my employer. Not sure why this is undelivered, if you are not able to deliver..please return the package to me as early as possible. Please consider my request on high priority and resolve the issue.

I need to receive a parcel from balanagar branch, hyderabad with AWB / consignment number H19872554.
When i track my order it is showing it was delivered on 18th aug 2020 with receiver details as Ssss . Today is 20 th aug 2020, but i didnt get any parcel . It should be delivered to Pincode :523183, Naguluppalapadu village.
I am not understanding what happened with my parcel, neither I didnt get any call or message from dtdc about that order .
Kindly solve my issue . I need that parcel.

This is in reference with a courier that was delivered from Hyderabad to Visakhapatnam. My Friend Dheeraj booked the courier at Gachibowli, Hyderabad branch on 17 August 2020. They said their will do it on 18th August 2020. I received the laptop on 20th August 2020. The laptop was delivered in a damaged condition. I couldn't open the laptop due to the breakage.
Tracking id: D60871412
Please I request you to look into this matter urgently and process my claim.

My consignment A46375076 has not reached till date to the given adress. The tracking it is showing only upto 12august.plz help me to get my product.

Team,
I have sent a parcel through DTDC as a part of rakshabandhan to my family members at indore. Till now the parcel wasn't received. It's very pathetic to see that they promised to deliver within 7-8 days. But till now it was not yet delivered. The Indore APEX people are saying that the parcel is not yet received by them. I can understand the covid situation but the parcel which I sent through Indian post to same address has already reached long back ago.

I kindly request you to look into this matter otherwise I might take legal action in consumer complaints forum..