DTDC Courier & Cargo Complaints & Reviews

Hi,

I have still not received the rto parcel. Without receiving it by the concerned sender how can dtdc close the case? Even after continuously chasing multiple times with the dtdc office in kestopur, kolkata they didn't even bother to return the parcel to me. It just shows extremely unprofessionalism/poor service as the parcel took longer time to reach the destination and failed to deliver and then two month passed by but they were unable to hand over/return the parcel back to me. please can you help me to get back the parcel and re-open the case 16675795?

The dtdc booking office :vip rd, rabindrapally, kestopur, kolkata, west bengal 700101

Consignment no: k25004994

Date of incident:[protected]
Origin: silchar, 788005
Destination: guwahati, 781017

Full description: i booked a very important official documents by dtdc on 24/08/2020 from silchar, which is supposed to reach destination guwahati within certain date. However when tracked with the consignment number :k25004994, its reflects origin and delivery address of some other place.
There customer care no doesn't connect however on put a complaint through the dtdc web portal, a mail has been received with
Case number : 17279859 but no resolution been provided.

How can they take customer for granted and harass them mentally with such issues? Documents are o[censored]tmost importance. How can they be so careless in their approach?

Resolution: kindly deliver the shipment at the earliest as its official documents and must reach asap.

Hi all, the courier is not moving anywhere from 25th july. One month over now and still no update on the courier. Please help us to get it delivered to customer at the earliest.
Thanks

Order number is : r37751248. Product booked at calicut branch on 25th aug, 2020. From 25th aug it has been showing ' processed and forwarded to facility kolkata air apex'. It's been already 7 days but no response from dtdc customer support.

Hi my package got steadied during shipment!

The headstock for the guitar was broken when it reached the person i was sending it to.
It was insured for 10000 rupee.

But dtdc not responding.

Hi sir/madam

My name is deepak das manikpuri i have a query concern from dtdc my consignment d60872642 was sent from dtdc on 8th of aug'20 and packet was out of delivery since 21th aug'20 but and today is 31st aug'20 still packet have not delivered, and dtdc representatives are unable to provide proper info where is consignment.

Regards
Deepak das

Ph. [protected]

Consignment no. K24960823 dated 03/08/2020 not delivered or traceable. Dtdc not responding to mails. Will a cpgram / ingram complaint work? The consignment was medicine for my parents. Already delayed more than 3 weeks. Do something. At least give a reply.

My product has not been delivered yet and while checking the status last mile misroute is showing. Please give me the full update regarding the aforementioned consignment number and the estimated delivery date of the product.

Hi sir this is to inform you that my institute has sent the certificate via dtdc and in envelope it was mention not to fold. But still dtdc has folded the certificate and it was completely damage.. I paid 5000rs for my certificate after completing my education... Bow what will i do with this certificate its complety damaged i feel very bad.. I can reorder the certificate but again i have to pay the amount for the certificate now who is going to pay extra 5000rs to order the fresh certificate.. The dtdc company only has to make payment to my institute and order the fresh certificate. I mail the dtdc also on 28 aug but no reply from them.. My consignment number is Z47412578.. please kindly help me sir to get the fresh certificate back..

I have sent out two couriers from dtdc burabazaar Kolkata, one to kolkata itself and one to Mumbai. The Mumbai courier took 9 days to reach and everytime I tried to reach the Kolkata guy who took the courier lied to my face saying the ppl were not at home when they were at home . Over this he shouted at me and was not cooperating at all and was extremely rude .
The matter did not end here, surprisingly after the fight guess what the content of my Kolkata courier is missing .

Consignment not deliver while they showing deliver to customer. Even receiver name is not correct. This totally chit.

DTDC reference number: Z53783960

On 25th Aug 2020, four days ago, I received a message from DTDC about consignment being out for delivery along with a SMILE CODE. At 1:32pm I received a SMS about consignment delivered, along with a feedback url. Since there was no delivery made and no SMILE CODE collected from me, I immediately gave a feedback on the url regarding non-delivery. However there has been no response at all.I assume therefore that their feedback system is an eyewash.

Next day I called up their customer care who in turn asked me to contact the local branch. Local branch connected me with the delivery boy who again claimed to have delivered the consignment but on insistence, promised to visit next day, that is on Thursday, to sort this out but it is Saturday now and still there is absolutely no visible followup action either from the customer care or local branch.

The consignment contained a vehicle insurance document. Surprisingly there is no follow up from the insurance company as well to cross check if the delivery is made. But that is a different thread and I will be raising an issue with their customer care as well.

Mera parcel 3o July ko mumbai to nandurbar book kiya tha aaj 28 August tak delivered nahi kiya he or 10 baar dtdc costmore care se complaint kiya gaya he lekin abhi tak delivered nahi huva he. I want very urgently. C/N no. - M9463006

The product was not delivered the product nearly 1 month I want my product tomorrow morning 11 am Tracking number:H19814508

My name is Attaullah khan
Dear Sir, I would like to lure your attention to an important issue that I have faced lately due to your services. I have sent an parcel to my daughter from Beedto Banglore but unfortunately she was not at the place and she didn't she rejected the parcel . But I didn't get my parcel back to me since it's been a 2months I didn't get my parcel back to me.
From past 2 month's taht DTDC courier office emplye Just fooling me around that your parcel is stuck at some place or it will come in some days.
So I request you to understand my situation and please provide my parcel as soon as possible.🙏🙏🙏.

My parcel had to come via dtdc courier service shimla having courier no. Z47684154, i made a call to executive customer of branch shimla to know about the details, at what time it would be delivered bcoz a msg told me that your parcel is out for delivery and its 5:00pm in the evening, it was not arrived yet, so i called and that particular executive abused & misbehaved quoting that you are not the president to make a call to the customer care office.

Hi have sent a parcel from kolkata to banglore with very important document regarding my visa on 27th july and till now it is not delivered. Everyday i kept getting fake update on tracker:- 1) out for delivery (Every morning) 2) consignment redirected — this status for 2 days 3) covid19 could not attempt — this status another 2 days 4) receiver requested delivery on another date - (Cir) — final status since last 7 days since than i am calling to them everyday and have to wait 20 mins to reach to customer care executive, but they give same answer that they will check with team and update (But they actually do nothing). I also tried raising query case (#[protected] in their system using their website form, but never got any response till now. I even used facebook messenger to get update but same response that they will check and let me know. Its been more than 1 month and still my parcel is not delivered. The parcel have important document regarding my id and visa of netherlands. I want to take action against them now for torturing like this and my financial and career loss. Recently they gave me number [protected] : i called them 4 times they pick my call and say they are checking and they just keep me waiting on call and continue working until i drop off. They have made a joke out of this. I am now planning to file fir against them for the loss they cause to me and the torture

I have couriered my documents on 18 th Auguest through DTDC express, still now after completing 10 days the parcel is not reached to the destination.

Please deliver my parcel to the destination immedieately, its urgent.

And i have tried to call the destination dtdc call centre but there is no response.

This is an urgent courier. PLease process it very quicly.

Packet was booked through dtdc vide awb no. Z46988652 on july 31, 2020 from delhi to pune. This packet reached pune hub on august 2, 2020. After that the packet was moved to market yard parcel branch and from there it was sent to hadapsar road master franchisee of dtdc on 3rd. And since then the packet is shown as misrouted. I have complained about it to my vendor as well as dtdc. Firstly, dtdc responded well and took address of the receiver also. But after that they have stopped replying to my mails.

I found out few numbers of the branch and messaged them about the misrouted packet. Couple of days after writing to them, on aug 27, 2020 they showed the packet as delivered and marked as self received. Since then i have been asking for the delivery sheets to check as to who signed the sheet while receiving courier as the packet has not been received by the recipient. But they are not replying to any of the messages and mails.

Hence, i would like to lodge my complaint here so that you can help recover the packet or my money asap.

Thanks
Best regards

My courier was placed on 10 August 2020 and today is 28 August 2020 and till now it's not delivered. It's been stuck in jhansi franchisee and person who is incharged is not responding to my queries. My consignment number is Z34600487.. it's the worst experience in DTDC