DTDC Courier & Cargo Complaints & Reviews

Packet was booked through dtdc vide awb no. Z46988652 on july 31, 2020 from delhi to pune. This packet reached pune hub on august 2, 2020. After that the packet was moved to market yard parcel branch and from there it was sent to hadapsar road master franchisee of dtdc on 3rd. And since then the packet is shown as misrouted. I have complained about it to my vendor as well as dtdc. Firstly, dtdc responded well and took address of the receiver also. But after that they have stopped replying to my mails.

I found out few numbers of the branch and messaged them about the misrouted packet. Couple of days after writing to them, on aug 27, 2020 they showed the packet as delivered and marked as self received. Since then i have been asking for the delivery sheets to check as to who signed the sheet while receiving courier as the packet has not been received by the recipient. But they are not replying to any of the messages and mails.

Hence, i would like to lodge my complaint here so that you can help recover the packet or my money asap.

Thanks
Best regards

My courier was placed on 10 August 2020 and today is 28 August 2020 and till now it's not delivered. It's been stuck in jhansi franchisee and person who is incharged is not responding to my queries. My consignment number is Z34600487.. it's the worst experience in DTDC

A courier number X33364279 was shipped from noida to hyderabad chikkadappi DTC branch 3 months before on 22nd may 2020. I did not receive the courier since then and when i went to the office they are saying they did not receive the courier
The online tracking statement says its delivered to them.
I am being forced to go from one office to the other during this pandamic situation and none of them are helping me.

Neither does the customer care people answer the call to resolve the issue.
One of the branch says the courier is untraceable and i should opt for a refund policy.
Please do let me know the other steps of approach.

Sir, my courier reference number is Z34771966.
My item has delivered from Mathura on 28 Jul 20. My courier has received at coimbatore on 31 Jul 20. I have called 100 times but no response by the dtdc staff. I have lodged online complaint but no response. They have told me two times to deliver the item but he has not delivered.

H97647193
H97647252

The above tracking number still not updated from last month 20 th july. Today is august 27 th. No proper response from origin and that worth of 6000 very very bad experience with dtdc.

I am really disappointed with DTDC service. One important document was couriered from Kolkata on 18th Aug, 2020 and destination was Bangalore. When I checked the tracker on 25th Aug, 2020, then the status was "InTransit" and same time I called DTDC call center and confirmed the delivery address and phone number. Again on 26th Aug, suddendely I found the status as "Undelivered" but no delivery attempted. Today again I discovered the status as "Address Incomplete". Moreover, I have received many times courier in the same address from DTDC only. I had raised a complain[protected] on 25th Aug, 2020 but no resolution. Even from yesterday I was informing DTDC call center more than 3 times that this parcel is too much important for me and I reconfirmed my address and phone but unfortunately nothing happen and I missed the parcel.

This is with Regards to my booking number F30083025 from past 3days there is no update in status and it is showing in transit at begumpet branch my concern is, is it even moving or will it end up getting lost or damaged like other customer packages if had I known DTDC has such pathetic service wouldn't consider their services ever

The dtdc courier licencee at kottayam, kerala is informing that delivery of posts / parcels at home address is not in their scope of duty. According to their version the scope is limited only to inform the addressee that a parcel is received at the office. The addressee has to come and collect the parcel from courier office. Please give us guidance on scope of service for courier agencies

I had ordered a personalized birthday gift for my friend from igp gifts. For contact details i had given my friends name and her address and for contact number my number was given as it was a surprise gift.the intial adress i had given became containment zone and hence i changed the delivery adress by informing about the same to igp customer care and they assured me the same.But today i recieved a call from a staff named chackochan from dtdc cherthala branch ( ph no[protected] and this was the name shown in true caller) from the very beginning he had rude attitude and asked me to collect the parcel from their office.he said that he was unaware of the address change that i had made.for giving the 2 nd address when i asked him to hold the call he shouted at me and asked to call him back. I called him back and gave the 2 nd adress. At that time also he shouted at me and said for delivering i had to pay extra amount. I had already paid for the gift and delivery and the company had assured me about the delivery to the 2 nd adress.still thus was his atittude towards me.please make sure that he will not repeat such behaviour to another customer .

I have booked DTDC service on 20th march 2020 but till date ordered is not delivered to the Receipient And same was also not updated to Online tracking. When I complaint under docket number 2121859 they created a duplicate tracking ID illustrating courier gets delivered. But the snip provided by DTDC is fake. And I have all the proof
1). I booked courier with Tracking Id- Z32649772 on 20/03/2020 but on DTDC website it's showing 02/07/2020 which is wrong. 2). Consignee Name is Sunny Kumar. 3). Delivery address is in Delhi Not in Indore.
4). Receipient Name is Mangla Enterprises Not Manoj. I have all the screenshot and even mail from DTDC stating courier is not booked by Delhi Jasola then how come after raising complaint duplicate I'd is created. I think DTDC courier company started doing fraud with customer product by creating duplicate Tracking ID. I am attaching all the proof of courier. Below are the DTDC no. on which I raised complaint. DTDC courier Office from Where I booked courier[protected] Delhi Branch Office- [protected] Courier Address- DTDC Jasola Vihar Village New Delhi.

I have courier my company laptop to on 18th Aug. Today it was received broken. Laptop screen broken.

Dear Sir,

I would like to draw your attention to an important issue that I have faced lately due to your services. I had sent a courier on 20th March 2020 from Mumbai to Gorakhpur through DTDC Courier Services. The courier contents were clothings and it was supposed to be delivered to my client. I would like to notify that the parcel has been misplaced by the courier company and it has not been delivered till date. The most important thing which I want to put forward is that the tracking status states an erroneous information of the delivery as “delivered” even though its not been delivered till date. I have been in continuous follow up for the delivery, but its unfortunate and I experience such an unprofessional behaviour from the executives who have actually failed to find the lost parcel and had been dealing with such pathetic excuses which is beyond explaining. I tried contacting Mr Dheeraj Mishra ([protected]) Gorakhpur office and Ms Jassi ([protected]) UP East for the package but they fail to find it in their record and have finally stopped responding to the calls and messages, thus I find myself in no position but to report this crisis to you and expect a satisfying solution to it.
As I have been in continuous business with DTDC from a very long time but this is the first time I am facing such a bad and unprofessional experience. I do understand the current scenario of the national pandemic and therefore I understood the delay in the delivery, but even after the unlock the delivery didn’t happen and now I fail to even locate my package. I have been continuously facing embarrassment for my regular clients and have been tagged as unprofessional which is unbearable for me and my reputation. I guess its same for the company too.
I would appreciate if you understand the severity of the situation and investigate about my package on a priority and locate it.

My shipment details are as follows
Tracking No : D93201976
Reference No :[protected]
Service Type :Air Cargo
Booking Date : Fri, 20th March 2020 @19:50 hrs.

You can get in touch with me on [protected]/[protected] or mail me on janeshwar.[protected]@shivgang.com. An early reply would be highly appreciable.

Regards,
Janeshwar Shukla.

I book a partial awb no. c03232728 this partial is very uarjant your vishali gzb off phone no is not working show in web side . so pls arang the partial in my adders

I had send cargo by DTDC courier my tarck number is G90800229
i had recived but one item is missing from the box i had talk with mumbai office they tell claim and from kerala office i had ask them to check cctv camera first they they have the camera after i tell i need to check the are now telling cctv camera is not working i need to raise complaint in police station

Clint =DTDC courier

Tracking :-V59060721

Its been over 10 days and I have not yet received the product and no tracking update since 5 days and the customer care people giving fake assurances everyday

Please help Me get My Laptop as My job depends on it. 🙏🙏🙏

This is a high priority email, on 17th of August 2020 my parents had sent me
courier to my address it normally takes 12 hours to my native from banglore .it's been 10 days it's been not receivied yet. And I have been tracking my parcel since it was on transit on 19th aug 2020 it reached Hebbal Branch in banglore and since from that date till my status is not updated till now it's in the same place. My place is just a few kilometres from Hebbal but till now no inciative is taken by the DTDC to deliver it. This is utterly insane service I had experienced in my whole life it's been 10 days to deliver a parcel wat the hell is this !!! Is this is the company worst company ever i recommend all of them to never choose DTDC ever because it's worse then ever, and when I tried to contact DTDC branch in Hebbal the staff is so irresponsible that he doesn't even respond to me properly though it's a mistake from thier side and I even I had sent numerous email to DTDC customer complaints portal but still no action has been taken from thier side, so I never gonna choose this company in my life again worst company ever .
I am not gonna sit simply I will take this action even further if I don't get a explanation from the company

Note : Tracking I'd: B72916954

My Consignment number : D59585386
My parcel was out for delivery today but now its showing address incomplete or wrong. I didnt get call on any of the numbers that i provided. It is an important parcel . Please look into this and make sure the parcel is not returned.

Address: C/o Chandra Bhanu Singh, Quarter number -R4, Professord colony, Lalbagh, Sarai Road, Near PG girls hostel, Bhagalpur-812002, Bihar.

This is in reference to the consignment number-z35735091.
The consignment is out for delivery since 19th august and is not delivered till today[protected]. It was packed and submitted in the shop no. 56, neelam flyover market. Neelam chowk, nit. Faridabad, faridabad, haryana 121001 on 11th august 2020. I was provided with the phone number of the delivery boy but he has not picked even 1 call since then. Please look into the matter urgently as the packet contains headphones worth ₹3999.

Delivery address : gorai-1, borivali west, mumbai - 400091

My phone number - [protected]

DTDC never responds to calls. You call them 100 times a day, no they never respond. Pathetic service. Their customer support is rude, irresponsible. 8 out of 10 times they answer the call and drop it immediately without even saying a word. They are just trying to not respond to customers. Their parcels never delivery on time. Worst service in India. But they advertise in bold about their service. All authorities of DTDC are nothing but irresponsible. I dare you to open your phone lines to your daily customer complaints you will be loaded with complaints and abuses.

What kind of service is this? Shame on you.

This is regarding docket number Z46311609. It is never delivered, however the company marks it as delivered. After trying to raise complaint, These buggers never co operate, refuse to even acknowledge complaints. Probably there agents are running a racquet