DTDC Courier & Cargo Complaints & Reviews

My in-laws sent cashews and food items worth rs.3000 through dtdc courier from coimbatore to bangalore on 29/07/2020. It took 5 days to reach us and when opening we found most of the food items are damaged and we didn't find the cashews pack which is of 2 kg. Even we didn't find the wrapper of cashews.

Dtdc consignment number : d59910566

Hello! My tracking number is v71136331. I've made online booking through dtdc on 27th june 2020 (Door pickup service) from banglore to hyderabad (Im receiver). I've chosen premium (Also paid risk surcharge) as the product getting delivered early was important (Item supposed to be delivered by july 1st 2020). I've been waiting for so many days and after calling customer support and raising a number of queries finally one day i recieved a message saying my shipment is out for delivery (With delivery guy number) so i called the delivery guy and asked him when he's coming to deliver the package. He said that it's not his zone to deliver and provided his office number (Chintalkunta checkpost dtdc) i've asked them and they said that the item has been delivered to the address on it. The customer who recieved the product has received the correct package (Item which he was supposed to recieve, in his case it was mobile and my product is an hard-disk). That office guys said that they recieved an item with some address (Which was not my address) and my tracking number on it, so they delivered the package to that address and it's been updated to my tracking id. I've been raising queries on website, calling customer care daily but no resolution as of yet is provided to me, all the response i get back from customer support is that they're gonna send me an update by that day and i'll get a callback from them which i never got (No update nor any callback). Im tired of explaining this continuously each and everyday to customer support and writing all this on website query. They don't even give me status of my product and i have to call them for everything. I call hyderabad customer care guys and they ask me to call banglore customer support, when i call banglore customer support they ask me to call hyderabad and vice-versa. I don't know what more to do. Im still waiting for my product. Im severely regretting choosing dtdc service. The customer support number they provided is a sham, e. G. It says you're on que no 15 and we need to stay online until our turn, when it reaches que no 1 the call gets disconnected. Customers have to go through this hectic process for hours to get connected. Still they won't provide any resolution. And they even asked me to go visit their office in whitefield, banglore. So i've sent the sender to the office, when asked about this in office they've replied that it's not their concern and i should ask customer care guys or go visit the main branch. The customer service is the worst, from past 20 days i've been calling them each and every day spending more than 2 hours on phone and no resolution is provided yet, they won't even give proper response to customer. Ive mailed many times to [protected]@dtdc.com, yet no response. Ive raised more than 20 queries on website still no response. I wish that my consumer complaint will get resolved soon.

I have sent a courier from allahabad to pune (Zip-411057) on 27th july 2020 with the consignment number v58550044. This has very important accessories and the online tracking now says not delivered (Office closed or door lock - (Cir). I gave 2 alternative numbers in case something happened and dtdc never tried to contact me on any of the day for delivery and now says not delivered. They haven't sent me any communication of this either. I...

Hi, i have not received any parcel on tracking id/ awb number - k34433814 vide reference no[protected]. But in dtdc tracking sites there is mentioned "delivered". Please tell me where is my parcel. I have not received any call from dtdc also. This is serious thing. Please show me your deliver slip. Please reply me asap.
In dtdc site receiver details are completely incorrect whereas sender share my correct details.
My mobile - [protected] & email : [protected]@gmail.com

Please drop me a mail or call me if needed.

I booked my parcel on 30/07/2020. Consignment no is z34757664. The deliveryman called once in the morning, at that time our person is on his vehicle, he said he will speak shortly. But the delivery man won't call them again and when they tried to call him, he won't answer the call not at once. And switched off his phone, till now there is no contact with him. I am totally disappointed with your service. Do something in this matter. Where is your trust policy now sir? Do some immediate action to this.

One parcel of mine with consignment no - d59916948 was delivered from thanjavur on 6th june, and on 1st june it arrived agartala, but now effort was made by the dtdc service to hand me the parcel, they even don't contacted me properly, and it is showing in their website as consignment redirected.
So pls help to get my parcel, that's all what i needed.

I have given a parcel (Ref no[protected]/tracking no - k[protected] for courier to jinjira bazar dtdc centre on 27/07/20 which i had to send to haroa najarnagar (North 24 pgs) before 1st aug. After 6 days passed, when the parcel had not been delivered yet, i called to jinjira bazar branch, they told me that my parcel has been kept in dtdc airport branch, rajarhat (Aatghora) centre. Then around 30 km i have travelled from santoshpur to rajarhat just to get back my parcel. But after reached there, they told me that my parcel has already been sent to amta dtdc centre (Pin-743445) and they will deliver to desired location by tomorrow. As i was supposed to send it before 1st aug, i called the amta centre and told them that i am sending one of my relative to collect it though it was 20km distance from my location to office. At first he agreed but when my relative reached there, they told him that they didn't have that parcel.

Now it became totally unbearable for me to absorb this harrassment and it was totally unexpected from a esteemed courier service. I have been facing a big loss from your service as it was my business related. Now i request you to deliver my parcel by tomorrow. If you are not able to do it then return my parcel by tomorrow with my courier charge as a penalty.

I am dy. Superintendent of police, traffic tirupati, i have sent a parcel to my son on 29th of july at tirupati main branch vide con. No.[protected] and it was said that, it will reach hyderabad by next date. When verified with tracking number h97691077, it is showing that it was delivered successfully on 1st july which is false. Immediately i have contacted my local agent and he said that, the consignment was not delivered and will be delivered in the 1st hour of[protected], but sofar not delivered and no response from both tirupati and hyderabad agents. Pl ensure it will delivered immediately.

My friend had booked a courier from panchkula on 23rd july for me in sitamarhi. On 28th i received an update as your consignment is out for delivery. I waited whole day, i did not get any call. I personally visited the dtdc office in sitamarhi on 29th. Here they started making stories, that your parcel has been swapped.. Bla bla bla. They told me you will receive it by 31st july. On 31st july i called the local dealer, he told that he does not have the package. I asked reason for that and wanted to know further update, he cut the call and after i called him again he kept rejecting my call for 15-20 times. I tried dtdc costumer care through mail/call, but it did not help me. Now my concern over here is that they have lost my parcel. The parcel was containing hard disk, which contained personal data in that. I want company to take responsibility in this matter. I have been financially and mentally harassed in this matter.

My dtdc product tracking numbers is V59639502. Delivery Person Behaviour is very rude. he did n't give the proper answer talking like street rowdy.that talking very noisy and give to the waring to customers.this is not good way to treat customers like this till next time i dont give to any courier to your center.

A90781978. From surat to ponkunnam is not delivered

I had sent product via DTDC on July 7, 2020, (Consignment number:B[protected], till date it's not reached. when called to customer care they are saying it is returned to source location. Didn't get any update from DTDC.

I have sent two items (Assgn no. - k[protected] related to health which falls in under the category of essential goods. It has been already two days delay in the items being delivered. The eta provided by your company was of thursday and we still haven't received the delivery. I had given the address and phone number of the person who will be recieving the product but neither him nor me has got any call or notification from your company. The item was sent from kolkata (700026) to birati (700051). This level of incompetence is intolerable. I might have to report this to on stream media. Now tell me the procedure to get back my products asap.

I have placed an order and on the Dtdc website after reaching to the destination which was Akola Maharashtra, it’s now showing- undelivered( consignment redirected) I have sent this parcel on priority but have not received any update from the courier service and it’s still not been updated
Check asap
Details
X67678943

Refered docket no. K34940645 dtd.24.07.2020
Document not delivered till now.

I send courier from Gurgaon to kanpur via dtdc on 25/7/20, via docket no z30437671. It shows in tracking that it reached at kanpur, but redirected due to last mile error.
It is very urgent courier as it supposed to deliver by 31/7/20.
But still no update in tracking.
Nobody pick call from dtdc office kanpur also i called several times to dtdc customer support. All in vain as they hold my call for one hour to assign executive.
Please help, if anyone can??

K25278539 My consignment is not delivered and when I checked the status it is showing not delivered and consignment redirected. How can u do that without even calling the customer.Its your duty to ask the customer if you are not getting the address and I provided very clear address. It's very urgent.please deliver it as soon as possible or contact the reciever.we will pick up from your nearest office but please don't return the consignment

I have sent a courier from Chennai to Banglore.
My tracking number is c92961627.

My package was badly damaged. It was a gift from my in laws to my co sister. They are so much disappointed hearing their first time to their future daughter in law got damaged.

They have to compensate for our disappointment

Hellow sir
Maine akot se ek courier send kiya tha[protected] ko jiski delivery 23 tak hojayegi aysa muje kaha gya wo courier abhi niche kahi atwa hai jb aap service nhi de skte ho to band kr do ye faltu ke ke kaam

I have contacted dtdc phone support 4 times for a status update. Everytime i called i get a response that "we have registered a complaint & escalated to concerned department, they will respond with the exact status of shipment". But for past 3 days i am still waiting for that response. The tracking status on your website was last updated on 24th july & it's been 6 days now without any update. Your phone support agent assured that i will receive the shipment by 30th july. But i haven't received it yet & waiting eagerly for an update. The shipment contains a laptop which is very essential for me at this moment. I am really disappointed & frustrated with the lethargic response i have received.

I hope you understand my concern & take this escalation seriously. Please notify me the current status & expected delivery date asap. Pfb the shipment details -

Ref no. - d60832182
Complaint id[protected]

Thanks & regards
Avik bhattacharjee