DTDC Courier & Cargo Complaints & Reviews

Hi there,

It's been a month since i send that parcel. They came to pickup. The adress was correct but however they didn't deliver. Now it came back to dwarka office. I don't know where my package is. They won't return my calls. It was important.

The tracking number is z30035903.

I try calling them everyday but they won't return my calls.

Please help.

I am vinod kumar pal. My shipment couriered from mumbai to varanasi from dtc with awb no.:v90005831.
As per tracking status it is given to security guard.
My query is that why courier not given to me as well not contacted by dtdc member even i was available in varanasi. How dtdc can give parcel to security guard.

I still chasing for my shipment. Please assist me.
My address in varanasi is
Flat no 303
Sbg residency, near sunderpur sabji mandi
Sunderpur, varanasi, up-221005

Vinod kumar pal
[protected]

Cathedral road branch service is very very worst i do not know either they do courier service or some other work even not caring to deliver the items received from other location we have to go and collect the same when we track in the tracking simply they mention that receiver is not available example see below status and today i my self collected the same so please do not recommend the dtdc particularly cathedral road ritche street branch

Date activity location
Wed, 19th feb'20|08:14 hrs out for delivery cathedral road, chennai (Ritchie street)
Tue, 18th feb'20|20:36 hrs not delivered (Receiver not available - (Cir) cathedral road, chennai
Tue, 18th feb'20|08:13 hrs out for delivery cathedral road, chennai (Ritchie street)
Mon, 17th feb'20|19:15 hrs not delivered (Receiver not available - (Cir) cathedral road, chennai
Mon, 17th feb'20|10:35 hrs out for delivery cathedral road, chennai (Ritchie street)
Sun, 16th feb'20|13:16 hrs received at facility cathedral road, chennai
Sun, 16th feb'20|05:06 hrs processed & forwarded to hub chennai hub
Sun, 16th feb'20|02:57 hrs received at hub chennai hub
Fri, 14th feb'20|22:32 hrs processed & forwarded to facility goregaon, mumbai
Fri, 14th feb'20|20:55 hrs booked at facility goregaon, mumbai
Fri, 14th feb'20|19:03 hrs softdata upload first mile

Sir,
I sent a courier from bangalore on 25feb b80916181
Till date it never reached its destination when i call them every time they say wait for an hour we will get back to you or call you back but till date i am calling them from 14 days but always they say me to wait and never call back again.

Whenever call connect they will say sorry for inconvenience, but concern person is at emergency leave today please wait and we will call back and do cycle will start again

Sometime they say area was non serviceable that of clearly a lie and if area was not serviceable why they accept it in first.

Again one time they said "sir, your parcel is returned, because you have asked for it to return"
Again what a big lie that was good thing i was recording everything conversation, only then they accepted there fault
But again said sorry for inconvenience we will get back to you again soon and still waiting.

This is clearly cheating, they are lieing and cheating openly

Now after holding me for 1 month they are saying we can return you courier to if you without and refunds or compensation and any type of clear answer.
I am frustrated that courses have admit cards of students and they are waiting for it so they can give exams on 4 march but i think i will had to say, sorry students your career is destroyed

If you can help me call me
[protected]

Hello,

I can track the DTDC orders which was shipped from Bijnor from 13 Feb still not delivered. It's showing "Out For Delivery" and "Not Delivered(RESTRICTED ENTRY-(OTR))" at 8:30 PM. I was standing out side of my property from 6 PM and continually trying to contact customer care number which was always busy.. ( don't know how)
The percel have proper address and phone number. But no luck.

Please check.

D57078672

My parcel was supposed to be delivered on 18-feb-2020, but no updates are uploaded on the tracking centre. No response of calls and messages. I feel very irritated and tweeted against this kind of service from a so called reputed courier company. The parcel is not so far away from the registered address but still in the transit situation. Please acknowledge this complaint asap.
- shivank sharma

This complain is related to the consignment number #K33880433. I took the DTDC service on Feb 5th and got my product submitted to the center. While updating the address, the PIN number was updated incorrectly by me, rest of the address was correct. Upon tracking the shipment details in the next few days, I realized that the PIN was incorrect and I immediately called the center and gave them the right PIN and the address in WhatsApp given the status was 'out for delivery'. The DTDC guy assured me that he will talk to their team in the delivery location and have the product delivered to the right location. I was convinced and waited for a day - this happened somewhere around 8th/9th Feb.

Next day, I checked the status and was reflecting the same and as the weekends evolved around, so I thought of waiting till Monday and was in constant follow-up with the guy at the center. On Feb 13th, I saw that the status changed to 'RTO Processed and Forwarded to Hub' which added to my discomfort. I called the center and asked about their assurance and he had only one answer that it was processed by the other location guy and there isn't anything they can do and stated that let it come back & he would re-send it to the right PIN code now.

Since, Feb 13th I have been in constant touch with the guy at the center and he said the sooner it arrives, he would send it back. Till today, the product did not arrive at the center and my urgency has desisted. While calling the center today (Feb 18th), the guy took the tracking number and said that the product hasn't reached their center and spoke in a very ruthless manner stating - "if you need the product, go to the airport and collect it." To which, I replied stating if this is the way they speak to their customers. They stated that once they receive the package, will call me.

This type of insanity and unprofessional behavior should not be tolerated and they need to learn how to deal with their customers.

I want to submit a complaint regarding my courier which i have not recieved but when i tracked it on dtdc site it shows that courier has been delivered and recieved by sseseaseal. Who is that? And i can see this name is used in so many delivery and they have lodged a complaint.

I even dont know who he/she is. I think something wrong has beendone from your side. That is very pathetic service. I am waiting for my parcel for the last 10 days. My tracking i'd is d56989665

My parcel ref no. V90095968 was suppose to be delivered today, it was even out for delivery but it did not get delivered today. When can I expect the parcel to be delivered? Need assistance immediately as I am too concerned for my parcel now. Need a revert on this. My email address is [protected]@gmail.com. U can also cal me on [protected]. Kindly respond to me the minute u see this mail

First of all delivery office of sundarpur, darbhanga, bihar near passport office, has called me and deny to deliver at my location. After few hour the courier has been showing delivered but i have not received the courier yet.in that document was there and now i am worried such a irresponsible behiviour they are showing. Tracking number is - k24129835. If they can't able to deliver then why they took responsibility.

As my courier is sent from chittradurga to hyderabad it usually takes a week to deliver. I was expecting it to come as fast as possible but unfortunately online tracking is showing cir
Which means i was not there and they took it back. They could have handed over to watchman in front of cctv cameras. As they said that they came and went back, same date cctv footage was checked but there was no such deliver came on that day. So i request to send the courier again to me,
My address 89/90 fiitjee hostel, fasmo, mathrushreenagar, miyapur hyderabad 500049. Ir. No. B[protected]Dtdc).

My consignment number is k24094029, and my package is not delivered at bangalore. From last three days, it is showing the same status. I called customer care but they are not telling me why my package is not delivered and they give some other number, which are not attended even after hours of call. You can feel my frustration, as this was my first experience with dtdc. I am regretting, why i chose dtdc. Even our government speed post reaches faster than this. I will never recommend dtdc for any urgent delivery

My consignment no[protected] from amazon was to be delivered on 14 feb 2020.
I received an sms saying that the delivery was attempted and that my door was locked - this is a lie as my office and home are in the same location and the door is never locked.
I then received a sms from amazon saying that the reason the package could not be delivered was that the contents were damaged and that it was returned undelivered
This shows how easily your staff resorts to lies and misinformation, trying to make it appear to be the receiver's fault.
Kindly take action on the person responsible for this mis-communication.
If you dont do this, the practice of lying and putting the blame on the customer will continue

Hi all

There is a consignment booked on 12th feb, 2020 from ghaziabad to aligarh via dtdc courier, i have been tracking the shipment through dtdc tracking website, the tracking shows "rto received at facility-aligarh"

But again when i checked it on the same day it shows the status undelivered and consignment redirected.
No one has contacted me and no one has come to the adress.
I called at the customer service phone number, they r not responding and didn't pick any of the call.

I have also booked a complaint (Case no.[protected], but when ever i call the number [protected], no one picks the call. I would have called them atleast 50 times.

Regards

Chander prakash gaur

My awb no is k33880076.
I have given a verified address for my parcel. No one of the delivery agent contact us. But status showing receiver shifted from given address - (Cir). When the the i'm available at location for a few years.
They also processed return to origin after several requests for reattempt of delivery. Why there service is so unprofessional???

We recently started using dtdc for our new e-commerce store and out of the last 6 orders, 2 orders are stuck/not delivered/sent to wrong hub, etc. Now after 4-5 days both the orders are showing failed attempt status.

Contacted the local dtdc center, and also placed online complain and they gave some number yesterday. Still no point and our customers are calling again and again for the delivery update.

Really frustrated with dtdc service. Will never use it again and would suggest others to not use it if you are serious about your business.

Hey, i shimpy saxena ordered one item from amazon. And yesterday that parcel is delivered by dtdc. I didnt get the parcel. I dmt know where he delivered my stuff. Its a gift and this is very disappointing thing for me. My security guard is also denying that he received no any parcel. Can you please check and let me know that who delivered the parcel and where he delivered..
My dtdc traking id is:- x65751012

I am a student and for urgent project work i have ordered a product from ahmedabad. The product is shipped by dtdc. It has been more than a week and all i have received is nothing but disgusting service from dtdc. I have even called the helpline but of no use. I dont know what they do with the products of consumers. I am never gonna use this courier service. I am a college student and have paid a huge sum for this product and dtdc is not even able to deliver it properly. I want immediate action to be taken for my courier.

Worst worst nd worst service ever by any courier company.
I am feeling like trapped with these guys.
One week back my father send my books through dtdc from kanpur to hyderabad with their assurance as it will reach within 3 days maximum.
And now it's almost a week and no delivery yet.
I had left with 3 days for my exam and they guys are playing jokes when i called them, like today our guy will reach you, tomorrow our guy will reach you.
Tried atleast 30-40 calls from my side within 3 days but no results yet. Don't know what they are up to.
Pathetic service, they don't understand any urgency of the customer.
Mostly times i tried calling those guys in medchal mf, they didn't respond or their number goes busy.
Don't know what to do now. Trapped...

Dear team,

One of my courier (Tracking no - m[protected] has not yet deliverd to the delivery address.

I couriered a product on 31st january 2020 from mumbai and its delivery address is ghaziabad (Up). The courier is showing out for delivery on 05th feb 2020 but still it is not delivered and no one is helping us to track the product. Kindly deliver the product to its delivery address any how or else we have to escalate the complaint to the higher authorities.