DTDC Courier & Cargo Complaints & Reviews

Address: Global Aviation Academy, P-168, Bidhannagar Rd, CIT Scheme VII M, Kankurgachi, Kolkata, West Bengal 700054, 700054

My awb no is k33880076.
I have given a verified address for my parcel. No one of the delivery agent contact us. But status showing receiver shifted from given address - (Cir). When the the i'm available at location for a few years.
They also processed return to origin after several requests for reattempt of delivery. Why there service is so unprofessional???

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Address: Jaipur, Rajasthan, 302018

We recently started using dtdc for our new e-commerce store and out of the last 6 orders, 2 orders are stuck/not delivered/sent to wrong hub, etc. Now after 4-5 days both the orders are showing failed attempt status.

Contacted the local dtdc center, and also placed online complain and they gave some number yesterday. Still no point and our customers are calling again and again for the delivery update.

Really frustrated with dtdc service. Will never use it again and would suggest others to not use it if you are serious about your business.

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Hey, i shimpy saxena ordered one item from amazon. And yesterday that parcel is delivered by dtdc. I didnt get the parcel. I dmt know where he delivered my stuff. Its a gift and this is very disappointing thing for me. My security guard is also denying that he received no any parcel. Can you please check and let me know that who delivered the parcel and where he delivered..
My dtdc traking id is:- x65751012

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N

Niyaz Alappy

Feb 14, 2020

Dtdc Vytilla kochi staff, francis very irritating talking with customers, 2nd time this feel, dtdc staff not provide delivery in my flat, distance lesthan 1 km, but not delivered, and very irritating talking,
Staff phone number : [protected]

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S

slietianz

Feb 14, 2020

My tracking number is x65749461. dtdc have not made any call to me and noy provided any update . i have updated my email and phone to their online portal. but no action is taken by them.

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Address: 9-63-56 2nd Floor Hameed Street Islampet Vijayawada - 520 001., Krishna, Andhra Pradesh, 520001

I am a student and for urgent project work i have ordered a product from ahmedabad. The product is shipped by dtdc. It has been more than a week and all i have received is nothing but disgusting service from dtdc. I have even called the helpline but of no use. I dont know what they do with the products of consumers. I am never gonna use this courier service. I am a college student and have paid a huge sum for this product and dtdc is not even able to deliver it properly. I want immediate action to be taken for my courier.

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Rajath Raju

from Bengaluru, Karnataka

Feb 14, 2020

The courier person in in Bengaluru Whitefield office refused to deliver the courier to my address. I asked him to deliver it but he told he can't deliver and gave my parcel to a nearest DTDC office and told me to collect it.

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Address: Hyderabad, medchal mf DTDC, Hyderabad, Andhra Pradesh, 500008

Worst worst nd worst service ever by any courier company.
I am feeling like trapped with these guys.
One week back my father send my books through dtdc from kanpur to hyderabad with their assurance as it will reach within 3 days maximum.
And now it's almost a week and no delivery yet.
I had left with 3 days for my exam and they guys are playing jokes when i called them, like today our guy will reach you, tomorrow our guy will reach you.
Tried atleast 30-40 calls from my side within 3 days but no results yet. Don't know what they are up to.
Pathetic service, they don't understand any urgency of the customer.
Mostly times i tried calling those guys in medchal mf, they didn't respond or their number goes busy.
Don't know what to do now. Trapped...

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H

Hani Sulthan

Feb 14, 2020

My product is not delivered on time, please resolve this issue soon,

Tracking ID DTDC : Z04510985

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Dear team,

One of my courier (Tracking no - m[protected] has not yet deliverd to the delivery address.

I couriered a product on 31st january 2020 from mumbai and its delivery address is ghaziabad (Up). The courier is showing out for delivery on 05th feb 2020 but still it is not delivered and no one is helping us to track the product. Kindly deliver the product to its delivery address any how or else we have to escalate the complaint to the higher authorities.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

My product is not delivered in promised timeline. I was told that my product will be delivered in 3 days and it has been 8 days and still not delivered. They don't even have any update like where is my package and why when it will be delivered.

I have been calling their customer care for 3 days and they are giving me any satisfactory response. They are not even telling me the exact location of my product. Just saying that it is in transit.
Complain no : 16102092

Tracking number : Z29199358
Mobile no :[protected]
Courier booked from Noida to Bharuch (Gujrat)

I have been following with DTDC customer care as well but not getting any satisfied answer.

Thanks
Raj

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Feb 17, 2020

Updated by Rpsingh1808 Have not got any response yet. Still waiting could you plz escalate this

Feb 20, 2020

Updated by Rpsingh1808 Hello, it has been 15 days now and still there is no response.
Could you please look into this and get it resolved.

Thanks
Raj

Feb 23, 2020

Updated by Rpsingh1808 Hi,

I am not getting any response neither from you nor from DTDC on this. Is there any other way I need to escalate it. I have been following up for more than 15 days and there is no response.

It is really sad and disappointing.

Could you please look into this on priority.

Thanks
Raj

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M

Moumeeta Saha

Feb 14, 2020

My track number-k24087600.. From 9th february till today it is on silliguri.. Ami just several time check d track.. I need d percel as soon as possible...

product not delivered - Comment #3646785 - Image #0

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S

Sagarghanti

Feb 14, 2020

Yesterday your courier person came at malkar industries and pick material but it is not deliver to pune why?

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Sagarghanti's reply, Feb 7, 2020

My client name satish shelke(sharada instrument)

T

Thamanna Mehthab

Feb 14, 2020

I have sent the parcel to kasargod 2 weeks back. The parcel neither reach the destination nor returned to the sender. The parcel is missing. The Officer is not responding my calls. I had sent from DTDC Thalassery office. Also the tracking data is not available.

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S

Sadik Ali

from Bengaluru, Karnataka

Feb 14, 2020

Dear sir,
i have booked online shirt they had given tracking deatils dtdc corier no.Z08315292 dated 10.01.2020 not yet recived
kindly solve the issue as soon possible

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Address: Chennai, Tamil Nadu, 600114

There is a parcel booked on my name on 8.02.2020, which supposed to received by 10.02.2020, but no one came for delivery or no call received. But in night in website it has updated as receiver not present. Again next day on 11.02.2020 same thing happened. Very bad & unprofessional process.
Docket number : d57384198

Your case no. Is 16096508 for dtdc c/n no. D57384198, we will revert soon with further details.
These complain also made (Phone picked after almost 100 times tried)
But still there is no update...
Such a waste of time...

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Feb 11, 2020

Updated by Sambit Pallai Delivery guy number called as Francis (never picked call & something disconnects)
I have tried from morning 8.45 am to night 8.30pm, also no other office person picked the phone never

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C

Chhitki

Feb 12, 2020

I have a urgent documents with doclct No- Z31591718 from gurgaon, but not received. Please send this documents tomorrow this address, 24 sovabazar Street kolkata 700005.

parcel not received, never got call, never any sms, no one picked call also - Comment #3645026 - Image #0

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V

Vellala Sasidhar

from Hyderabad, Telangana

Feb 12, 2020

My father send Redmi 8 mobile from Anantapur to Hyderabad on 07 Feb 2020. I have received courier at 04:10 pm 08 FebI2020. I opened packet I found phone missing in packet. Instead of phone we got stone. Pl do needful. Photos attached.

parcel not received, never got call, never any sms, no one picked call also - Comment #3645049 - Image #0

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Address: Anantapur, Andhra Pradesh, 515001

Awb number is[protected]. Placed order on bata in november. The product delivered on 6th november. I opened the product and i received different colour. Then on bata i placed return request for wrong colour delivered. After 5 days i received message from delhivery courier service person came to pick up your parcel. After i given the product of wrong colour he refused to pick up 2 times. After i given him to talk bata customer care. They also told him to pick up. But he is not picking my product. My amount strucked. Now february 11th. Please take action on him

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V

Visa Viji

Feb 12, 2020

Hi, my two shipment is in Panvel hub, after giving the tracking number also they are not responding properly. My shipment numbers are Z24335179, K40579755. Both came to Panvel on 31st January & 2nd February. Still I didn’t received.

my product not pick up for 2 times - Comment #3645263 - Image #0

my product not pick up for 2 times - Comment #3645263 - Image #1

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Address: DTDC Express Ltd (Corporate Office) in Victoria Road, Bangalore-560047, 560063

Dear sir/ madam,

I have booked courier on 30/01/2020 through dtdc plus consignment number v58132387and they promised to deliver next day on 31st before 4.00 pm. They have charged me more than double of normal but regret to informed that they have not delivered packet on time and when i sent email to their corporate office they have not yet responded to my email. Booking office is not accepting and suggested to talk to dtdc head office or take legal action.

Since they have not responded to my email and repeated call i am requesting to take action and refund my paid amount with losses i have due to delay in their servies.

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JYOTI NIRANJAN DHIR

from Gurgaon, Haryana

Feb 12, 2020

Dear Customer, your consignment with tracking number V57905848 has been booked. Track your parcel at tinyurl.com/sz6jmmr

The above consignment does not related to me pl stop this consignment immediately if any thing is wrong the courier co. Will be responsible

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I booked a parcel from patna to hyderabad, pin - 500089. But, courier service use wrong pincode 560089 and the current destination is bangalore.in courier slip it is correct address. But sent to wrong one. Consignment no. Is k23561842. I booked the parcel at dtdc courier facility on 5th february 2020.
Please make a solution for this. It contains original medical reports of my mom, which i sent them for further examination to other doctor. Please make it fast.

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Address: Ambedkar Nagar opp bidkar college Hinganghat Dist wardha, Wardha, Maharashtra, 442301

Consignment no. D54774960
32 inch led tv consignment booked on 3rd feb 2020 dispatched on 5th feb. Received on 10th feb.. Was through speed post.. All screen damage in transit and wagholi branch had packed this item with only bubble wrap and no external box was there.. Delivered today after 8 days with a damaged screen..
. I want full insurance of 5000..

Thnks

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DTDC Courier & Cargo customer support has been notified about the posted complaint.

Feb 10, 2020

Updated by Sanjivanijz Call me for further query..mail already dropped to DTDC customer care but they are not responding

Feb 10, 2020

Updated by Sanjivanijz Call me for further query..mail already dropped to DTDC customer care but they are not responding

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J

Janaki Ballava Chhatoi

Feb 12, 2020

Sir, Zinka logistics had sent one parcel to me to my address through DTDC courier on priority basis. Item Booking Docket no is- X33040628. Dtd 28th Jan 2020. while this docket in their tracking site. it shows that docket is delivered successfully. but actually till date i am not get the docket.

led tv consignment-d54774960 all screen damaged.. not working - Comment #3645108 - Image #0

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Janaki Ballava Chhatoi's reply, Feb 7, 2020

not received the docket yet . docket no- X33040628 dt 28/01/2020

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Address: Sonapur goytinagar no 2, Assam., Kamrup Metropolitan, Assam, 782402

Website: Dtdc

My tracking number is k22302908. I send from guwahati assam on 1 jan. I checked this detail on internet. I found the parcel is successful delivered. After reaching on destination. I called in amazon customer service. They asked for proof of delivery. I reached the office where i parcel send. I send this item hyderabad amazon office. Almost 1 month gone till now i did not gate the proof of delivery. I request you to please provide as much as you possible

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Address: Ranga Reddy, Andhra Pradesh, 500019

Yesterday i wrote a complaint that my product was not delivered. Today they updated as incomplete address. The address is correct i never got a call to clarify about the address as well. Now they updated as incomplete (Cir) when i tried to contact them no one is lifting the cal.. I want my parcel to be delivered tracking number c01027252. Im trying calls from morning but they are not lifting

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Feb 08, 2020

Updated by Sankeerthna The issue is not resloved

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Courier ref number b70578422
No delivery of the courier has been attempted and yet the status update online is saying that receiver not available. This is not true.
In a day and age where mobile numbers are available and given on the courier, why has the receiver not been contacted?
This kind of service is unacceptable
Please contact the receiver and make sure the courier is delivered

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Hello sir,
Am doing boutique business...in which i provide home delivery to the customers.. I have paid suggested amount for home delivery still u guys are not able to do home delivery to the customers... Iam getting complaints from the customers for ur indecency... I[censored] cant do ur job.. Plz stop this business by looting people... Even u are threatening the customers to take the package on the same day itself

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Address: Ranga Reddy, Andhra Pradesh, 500019

My product is shifting between mehidipatnam and gachibowli from 4 days.. They are not delivering it. Already 7 days over but the product is not delivered. We do not know where it is know please look into this. I am worried if it is misplaced. Please deliver it by end of the day or update is happening why they are rotating between those to area. Tracking num c01027252

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Address: chennai, Chennai, Tamil Nadu, 600097

Hi dtdc team,

I have booked a courier with consignment number:"c01418554" at "sri devi karumari agencies - kattupakkam - cf 951" on 4th feb and the agency has promised to send it next day on 5th how ever it has been sent to porur branch on 6th feb 8:20 pm and its still at chennai right now (7th feb) and there is no proper response from either agency nor a customer care number which are never picked need to raise a compliant and also wanted to sue them for the delay as its a very important package.

Regards,
Vamsi rongala
[protected]

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Address: Tower D, 4th Floor, IBC Knowledge Park, 4/1 Bannerghatta Road, Bangalore – 560 029, 411037

Im from pune..
Email address [protected]@gmail.com
...
One of my colleague had delivered a my courier on 8th january 2020 and today its 7 february 2020. The tracking numberslip has been misplaced by me i could not make a note as well. So called the agent of dtdc and asked if i can get tracking number... The helarious reply he gave was we donot keep any records if you dont have tracking number nothing can be done... What ridiculous, pathetic, unreliable service dtdc provides. If i old have known i couldn't have submitted my courier.. My courier contained original documents of my medical history sent to a claim company... Really ridiculous...

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Address: panaji, North Goa, Goa, 4035001

When i had called to panaji office regarding enquiry about my document, employee told me it is hold and you to pay online and he want my debit card details which was i refuse to give the card details.
Why my document is hold? Document was send on 3rd febuary 2020 and today is 6 th?
How dtdc employee or franchise can ask about customer debit card and other financial details?

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DTDC Courier & Cargo Complaints & Reviews

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DTDC Courier & Cargo reviews & complaints page 206

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