DTDC Courier & Cargo Complaints & Reviews

On august 12th my sister sent a courier from bangalore via dtdc's kalyan nagar branch (7th main rd, hrbr layout 2nd block, hrbr layout, kalyan nagar, bengaluru, karnataka 560043 | ph:[protected]. While sending the courier, it was mentioned that the content in the courier was "clothes". It has been over 30 days and i still have not received my parcel. (Receiving address : kapurbawdi, thane west 400610) the tracking details (Attached) still shows the package is at their bangalore hub. When we tried to call the customer care, the people responsible kept bouncing our calls between the bangalore and mumbai branches, each blaming the other. Finally someone from dtdc gave the phone number of one of the vp of operations, mr. Stanley ([protected]). Mr stanley was too busy to talk. He asked his assistant miss dakshayani ([protected]) to follow up. Miss dakshayani has been following up since yesterday but there is no progress at all! Till today i have received 2 calls from their mumbai office[protected] /[protected]. Both the times i was asked for the contents of my package. I refused to give the exact content as it is not required to know. When i insisted why they want to know the content, the lady on the other side had the audacity to say, "sometimes the address gets erased from the parcel, or sometimes the parcel might get opened. Thus we need to check it" please find the link to the conversation over the phone on my drive, https://drive.google.com/file/d/12rXx45Cv5h8jVizmILTVcmqQK7yZ6QTY/view?usp=shari...⇄ for a company that promises secure delivery and privacy protection, dtdc has been the worst. I need my package delivered in the exact state that it was sent, and also demand monetary compensation from dtdc for the mental torture they have caused. Thanks rohan damodar ph: [protected]

It's almost 20+ days and still, we haven't received the package. I called the customer care 100s of time always they say that give us one more day or we call you back in 1 hour but never got any call from the stupid customer care.

Now they are saying that package is missed and not evening responding properly. Simply they are disconnecting the calls.

My tracking id is h89628317 and we need the package immediately.

Please check issue for dtdc delivery the tracking number - z14460034 it is showing delivered in system but i have not received yet. I called to customer service and their system showed that it has been delivered to me on 23 sept 19 and someone had signed on behalf of me. I am surprised that delivery boy was not called me before coming and he did not checked the id proof before delivery. If he had not done this practice that why i am facing the problem. Please get shorted out the problem and deliver the package to me as soon as possible.

I have couriered documents on 10/09/2019 to dhanbad (Mahuda) from pune and tracking number is p70293225 which was very urgent. My courier is not delivered yet. It almost 16 days gone. My courier is still in dhanbaad. None of customer executive is supporting me.

Pune courier office is not picking my phone.

Dhanbaad office telling me it raining here so so we can't deliver you. If it is urgent get it from our office.

My mom is in mahuda. She is old and can't travel to dhanbaad.

Kindly help me in resolving the issue and deliver my courier asap as it is urgent.

I have couriered documents on 23/09/2019 to chennai from guntur and tracking number is h89803174 which are very urgent as they are exam records whiy need to be submitted within due date.
The onliy status is showing "office closed or door lock - (Cir".
And i forgot to write number on courier and i have entered in tracking website now and the number is [protected],

Kindly help me in resolving the issue and deliver my courier asap as it is urgent.

Regards
Harish

Courier with docket number of d53726924 was couriered from kalyani, nadia west bengal for hyderabad, 500058 on 21st september. However it was found while tracking that the courier has reached chennai with pin code mentioned as 600058. This mistake is caused by courier company at some point. I would request you to kindly rectify the same and send me my item. Invoice is attached for your perusal.

I booked a order from goa to indore on 20 sept for indore, it reached indore hub on 25 september but from there it has been transferred to jabalpur hub. The costumer support now asks me to wait for my courier to come back from jabalpur and still it is not guaranteed. Help me out with this issue as soon as possible as i want it urgently. Such unprofessional and irresponsible attitude is highly condemned.

The dtdc plus courier that is supposed to be delivered the next business day. It took 4 days and that too the recipient had to collect the courier themselves from the dtdc center in in allahabad.
The courier was booked on 12th aug'19
And was supposed to be delivered on 13th aug.
I enquired about the delay and the pune dtdc vendor checked and found that the delay was from allahabad vendor.
The pune vendor also raised a case against this with case no. 15101029 but no action was taken.
I confirmed from the recipient that no one arrived with courier and they themselves went at the dtdc office but it was closed as it was 15th aug. They got the courier on 16th wheb they themselves went to collect it.
Please take action against the dtdc franchise in allahabad and refund my money back.

Contact - [protected]

Hello team,

Consignment number - z00470198

My parcel has been showing in transit since last one month. The tracking details are not updated on the website since 17th aug.

I have made two-three complaints on the customer care and local office but there has been zero response. Have been trying to reach the local office through phone but no one was picking up the calls. I also tried calling all the franchise in borivali but all of them directed me to head branch at borivali (E). Finally i visited the local branch at borivali (E) in blue rose industrial estate. The guys had no clue about my parcel which was highly disappointing. My content in the parcel is extremely valuable/expensive can afford to lose it.

Here at the branch nobody takes the ownership of their works it seems they very less concerns about your problems and no seriousness whatsoever.

Have been interacting with kazi and vikas at the branch and no one of them seems that helpful and kept for asking for more time even after one month of not sending the parcel.

Tried calling shyju the area manager but he seems to be lost too. Security guy informed us that the branch off is closed but they still lied saying that it’s open you can come tomorrow.

Attaching the screenshot of the complaints made too.

Need your prompt response on the above issue raised else il be forced to take this to consumer court as i am not getting proper service neither from the branch nor the employees.

Regards,
Niyati desai
[protected]

Dear sir/madam

Our docket no are v54114412 are booking from lucknow on dt 18.09.19 to angul reach 21.09.19. But above docket documents are not receive by your side. As on dt 21.09.19. (Your status id delivery but where is document.
If you have any person name or contact no. Of receiver person then plz share me and help for this regarding. Document are very urgent.

Thanks
Saket pandey
Km trans logistics
Angul
[protected]/[protected]/[protected]

Hamsini collections
Mon, aug 19, 3:44 pm
To customersupport

Hi team,

Please let em know the status of the parcel with tracking no:r33893204

Its is not received yet.

Address:
To,
Madhavi,
Tempting tarts bakers
Plot no 411,
Near prathibha high school,
Beside apollo pharmacy,
Secrateriat colony,
Manikonda,
Hyd-500089
Ph:[protected]

From
Sreelatha
[protected]

This parcel they are saying it is missing and i have been following up since june and no response from dtdc team.

Please take some action and let me know the status of this.

My courier tracking number is m94091462, last two days it was showing in the status that out of delivery and after 6.30 pm it was showing office door lock or closed but our office is open till 7.30 pm and contact to courier boy told me to collect it from dtdc office, a person name is pratik keshri [protected], do not know how premium courier service it is... To much disappointing... Courier boy is constantly argueing with me... It s called premium service... Person constant say lie that office door close while the office close after 7.30 pm, and courier office near to my address but they can not come. Others courier like fedex, bluedart, maruti they delivered the product on time. The product is a birthday gift for someone.
Look after the matter... Ur customer care is always busy

A docket has come from royal sundaram health insurance against docket number c94838436. Dtdc not delivered the same and is showing as delivered. Today i have gone to dtdc office and found they have done forgery of my signature. They have searched for my docket and couldn't found. They simply saying we will search further. Come tomorrow.

They are cheating customers like this. Kindly take action

Regards
Srinivas

Courier a product to Haryana-121103 on 12th Sept from Bangalore and returned to the origin(Bangalore) on 19th Sept. Neither the receiver nor the sender has received any call for delivery or return. product was laying down for the last 5 days in dtdc counter. Today we received the product from the counter.

Kindly find the below attachments of poor packaging.

consignment no: B66802936

Hi,

I am expecting consignment with tracking number h16079168. This consignment reached at destination hub on[protected] but so far no delivery attempt has been made. I haven't got any call in this regard as well.

I created case 15323240 as well through dtdc website and quite strange as no action has been taken so far.
I called up dtdc customer care on[protected] and they assured that delivery will be made on priority but consignment status is still same.

I haven't received my shipment till date.The tracking no is v55485429 while tracking shows delivered to Domlur branch on 10th September but I haven't received it..So please do the further investigations as the shipment has not been delivered and I had very important documents being sent in that article.I am providing my address below
Nihar Kanta Sahoo
Room no 602, Jagat Towers
9th cross Rd, HAL 3rd Stage
Kodihalli, Bangalore 560008
Ph no [protected]

Two of my consignments not tried to attempt to deliver and provided person contact number also not working [protected]. Over phone she told me that there now service available to the provided address and how come they had taken consignment we really didn't understand and in addition to that particular main office number also not available in website to contact them for our consignment collection at least.

Hi,
I got the below listed two of my consignments booked in rbl and i got a call from delhi dtdc person and she gave me person contact to collect [protected] but when we tried to contact service provider giving that information as number not working.

This is not only case which is not delivering to the particular area but they are accepting the consignments. To validate we can see their return consignments list for this particular area.

Dtdc c/n no. Z26155904
Dtdc c/n no. Z26156119

So please do the needful immediately.

Regards,
Padamvathi.
[protected].

Dear sir,

Please note that documents against dkt no. — k20842083 dated 21.09.2019 has not been delivered to us till writing of this mail. Though on online portal is showing that same has been delivered to us on 23.03.2019 at 2.21 pm.

Kindly verify why such false update is being made.

Deepak khemka
Jamshedpur
[protected]

My letter awb no z26782425 was booked from from delhi on 19 sep 19 at dtdc for delivery at following address
Commandant ajai kumar gupta
Flat no 11, floor 3rd, block f, hyderabad estate, napean sea road, opp priyadarshinipark, mumbai, pin400026

The letter was received at dtdc lower parel, mumbai at 0839 hrs on 20 sep 19. It remain undelivered 20 sep and 21 sep 19 despite complaint on [protected]. However, dtdc call centre did not sms complaint no. I have requested lower parel branch (Mob [protected]) august kranti marg branch mr more (Mob [protected]) and mrs beena (Mob [protected]) but letter was not delivered to me. Ultimately i have collected letter from august kranti office at 1900hrs on 21 sep 19. The tracking status continuously indicated out for delivery. The company is also capable of showing false status. Tracking page and my remarks on delivery sheet are uploaded for evidence.
Commandant ajai kumar gupta

My self ramiya padage. Tracking number m77200849. Ref no.[protected]. My courier name is prashant shrinivas padage in the name of my husband. I am pregnant women i could not travel. And my work 13 hours @ kotrud. I have callled the dtdc courier kharadi pune 10 times a day for my courier. But still that courier person didt courier my staff. Plus there is a mobile number in my courier then to he didnt call me. Everything was proper in the courier address and mobile number. He didt call me ask for address.

Is this the service u dtdc give for pregnant lady. Now i have to go to the office and collect. I am single housewife pregnant lady.

Im very disappointed with the dtdc courier service.