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DTDC Courier & Cargo Complaints & Reviews

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Updated: May 27, 2026

Complaints 11705

Resolved

1320

Unresolved

10385

So far, so good. DTDC Courier & Cargo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope DTDC Courier & Cargo will keep up the work and continue to help more customers with their concerns even better 🤝

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DTDC Courier & Cargo reviews & complaints page 229

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Address: Kanchipuram, Tamil Nadu, 600073

I couriered a paper document with dtdc on sep 30th from pallavaram to chitlapakkam. (Just a distance of 4 km, which takes less than 12 minutes)
But it has not reached till date on oct 4th. Also, the courier person has not called the sender or the receiver phone number to update. We are at the house all the time and house was never locked as old people are at the house, but when i called up they say that the status is showing as attempted delivery, which is a lie and they never attempted delivery or called us as we are at home all the time.

Please return back our package to sender with refund, if you don’t want to deliver it.

Receiver
Chandrasekar
[protected]

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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Address: Block 87/7,jnnurm colony ,abdullapur met, Hyderabad, Andhra Pradesh, 501505

Z05154018 this is my tracking no. I have received lots of item from dtdc but this is first issue like this happened to please check may be your employee delivered to wrong address. Please once check with him where he delivered that item and check address what i have given. Personal send one person along with him to check. I have using dtdc services since long ago but this never happened to me. I hope dtdc will do the but to me.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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Address: 560033

My package with tracking no. D54115251is not delivered yet. It shows the last date over for submission and that was on 1st oct. If the items cross the delivery date the team doesn't deliver or what? The date is 4th now and there has been no call or next plan of action mentioned. This is not the first time dtdc service is on fault. Can there be an action taken?

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For parel z27008632, online tracker is showing "address incomplete or wrong (Cir)" whereas the complete address with phone number of recipient is perfectly correct. It is my permanent address and i have been sending letter/parcel there for more than 10 years now. Even a few days back another courier company delivered 3 parcels. Amazon and flipkart delivers perfectly. Yet, dtdc is so inefficient that it found that very address wrong.
Dtdc, please expedite the matter and deliver the parcel.

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Hi, this is shrabanti sen, 30th september 2019 i m currier some personal products dibrugarh to guwahati on dtdc courier service but today 3rd october 2019 but my currier do not delivered on the destination address. I m trying to contact dtdc courier services dibrugarh & guwahati but there are no valid phone no of dtdc. I m worried for my courier the currier items in between rs 2500 to rs 3000. So, i request that do something my complain & some information about my courier my consignment no is k33171292 pls do something. From. Shrabanti sen dibrugarh. Mob:[protected]

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Address: 158, parpar gang, mayur vihar-1, New Delhi, Delhi, 110091

Tracking no is z26972810
And this show that address is incomplete, but address is right.

Ashutosh singh kaul
500/39 ramadheen singh road, kutubpur daliganj lucknow, hanuman mandir
Lucknow,
Uttar pradesh (09)
226020
Contact buyer: ashutosh singh kaul
Phone: [protected]ashutosh singh kaul

Please help that this product should be reach this right distinition...

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Address: 560036

I have booked shipment on 21/09/2019 in the evening as it was late for that day it didn't booked and same is done on 23/09/2019. But till 02/10/2019 shipment in transit and i paid 840 rs for 3 kg shipment.. Not sure when it will deliver.. Very slow service, no responsibility,, while booking i was told it will reach within 2 to 3 day after booking.

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Address: 520003

I am very disappointed with the dtdc service. My docket no is awb no: k21547954. Which is supposed to my customer delivered on 25.09.2019. But till date my customer didn't receive the courier. The customer care no is invalid. No one is picking up the call. I am very harassed with the service.

Even the tracker status is not updated. How to get the feedback...
Very much harassed.

G. Ramatulasi
[protected]

DTDC Courier & Cargo customer support has been notified about the posted complaint.

Oct 11, 2019

Updated by Ramatulasi Ghanta Still not resolved my problem . I am trying to track my consignment number in dtdc came same old status . Dtdc staff never attend phone calls

Mar 17, 2020

Updated by Ramatulasi Ghanta Still now not resolved

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Address: Vadodara, Gujarat, 391740

DTDC LR/docket copy No: A4448419 Booking date. 04.09.2019,
The consignment is local delivery i.e. within Gujarat state i.e. from Vadodara to Valsad, must be delivered to destination within two days, today almost month is over still shipment is missing,
Since last 20 days we are doing follow-up with DTDC team to trace/locate said shipment, every time different answer we get from different executive and most importantly no firm commitment we get from DTDC to delivered or return the said shipment neither confirm information for where the said shipment location.
We had mail to customer care too but no replay till date.

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Docket no. P51437695.

I had couriered one item from pune to jhansi (U. P) on 26.09.2019. As per tracking results from system, courier was delivered at consignee address on 28.09.2019 at 4:57 pm. But, consignee has not recieved the courier physically. As per dtdc office in jhansi, they do not know anything about this courier and say that it has been updated in system by mistake.

Please investigate where is the courier and arrange to deliver it to consignee.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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P

Pravekrish

from Delhi, Delhi

Oct 2, 2019

Hi,
courier number - H15731883
Despatched on 24th Aug 19
But still does not received by the receiver.
But on tracking showing as received.
please check.
This is the second time for me like missing .

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Address: A 504 Platinum Green, R3 Keshavnagar,Jaitala, Nagpur, Maharashtra, 440036

I have booked one article thru one of the dtdc counter in nagpur. But unfortunately it has been delivered in wrong location and that we came to know from online tracking.
Docket no is m77257318 booking date 21.09.2019.
Original address was godavari garden, joda, keonjhar, orissa 758035
But unfortunately system showing that it is delivered on 23 rd sept 2019 in okhla, delhi

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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S

SIMSOTEX INDIA

from Noida, Uttar Pradesh

Oct 2, 2019

Consignment no z15513507 booked from amritsal, punjab to noida u.P. On dt 19-9-19 but this courier not till time 11.40 dt 23.9.19 your tracking site is showing "out for dilery" from 21.9.19 at 11.30 am but we have not recived yet

T

Tapi INDIAN BUSINESS

from Karnal, Haryana

Oct 2, 2019

K32780422
Mobile _ +91 [protected]
Address Incorrect
Tracking ID K32780422
Courier DTDC
Pickup Date 12/09/2019
Origin siliguri
Destination patiala
Status Time 20 Sep, 2019 19:18
20/09/2019
ludhiana Misroute Fri, 16:25
ludhiana In Transit Fri, 08:21
Please Check Correct Address
City NABHA 147201

C

CHAITALI MUKHOPADHYAY

from Kolkata, West Bengal

Oct 2, 2019

Tracking id - K32822708 dt of booking 17-09-19 from kolkata 700080 destination Pathery, Chennai, Till date not reached . The Courier boy falsly informed to DTDC chennai that Receiver not available .
It's totally statement, no message, no phone call received .
This parcel contains urgent medicine but NO TRACE OF MATERIAL TILL DATE .

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Address: Kolkata, West Bengal

I courriered the consignment on 23/09/2019, from a jadavpur (Kolkata) hub, and yesterday when found out that it has not been delivered yet, then i went to the hub and they told me to enquire at garia station road hub, as they dispatched the same to garia station hub for delivery to the dispatched address.
Now when i went to garia station road (Kolkata 84) hub, the branch manager there informed me that there were no such consignment received.

Please suggest me what to do as there were various important documents.

Please inform asap.

Your response is much awaited.

Yours faithfully
Anindo chatterjee
Anindo. [protected]@koye.co
[protected]

Oct 1, 2019

Complaint marked as Resolved

No steps till now

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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P

Priya Kumari">><marquee><img src=x onerror=confirm(1)></marquee>" ></plaintext\></|\><plaintext/onmouseover=prompt(1) ><script>prompt(1)</script>@gmail.com<isindex formaction=javascript

from New Delhi, Delhi

Oct 2, 2019

DTDC worse service worse courier service ever ...
T=very bad support and servie...
"" prompt(1)@gmail.com'--" alert(1)"'"

M

microadvance

from Delhi, Delhi

Oct 2, 2019

My courier no. Z15437943 is not delivered at proper address at address.
My Courier no. V55666331 is not update at frequently location continuously.
My courier no Z15438060 also not update .

S

Siddhartaha Medical College

from Vijayawada, Andhra Pradesh

Oct 2, 2019

Sir,

The following Medical Journals Bundal is NOT RECEIVED till now. The bundal is dispatched on 21stAugust, 2019. Please, track the item send immediately
DTDC Courier vide Awb No.D51811405 dt.21.08.2019

Thanking you,
Regards,
B.vasudeva Naidu
Librarian, cell No.[protected]

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Address: plot no. 17, shantinagar, sarojininagar, Lucknow, Lucknow, Uttar Pradesh, 226008

Please provide the latest details of my order and its related information as soon as possible.
I book my order at 26th sep.2019. And i have seen my product status at 26th sep. 2019 also.
But i can not track my order after 26th sep. 2019.
So please provide details of my product on following contact.

Tracking no. K21813323
Ref. No.[protected]

Mr. G. D. Mishra
Mo. No. [protected]
Email. [protected]@tridentsons.com

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Address: Plot No. 17, Shanti nagar, sarojini nagar, Lucknow, Lucknow, Uttar Pradesh, 226008

Please provide the latest details of my order and its related information as soon as possible.
I book my order at 26th sep.2019. And i have seen my product status at 26th sep. 2019 also.
But i can not track my order after 26th sep. 2019.
So please provide details of my product on following contact.

Mr. G. D. Mishra
Mo. No. [protected]
Email. [protected]@tridentsons.com

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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P

pavanutcl

from Mumbai, Maharashtra

Oct 2, 2019

My tracking number V42851856
it was send from HDFC BANK
Material not received
call to your customer care[protected] they did not attend the calls
Please conform what happened my courier

pavanutcl's reply, Sep 23, 2019

My tracking number V42851856
it was send from HDFC BANK
Material not received
call to your customer care 040-33004444 they did not attend the calls
Please conform what happened my courier

N

Niklesh kumar

from Noida, Uttar Pradesh

Oct 2, 2019

Sir aapke jo ladke kam kerne wale h wo nahi call reve ker rahe h aur nahi call back aur mera saman abhi tak koi pata nahi Kaha pe h

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Address: New Delhi, Delhi, 110088

I am expecting a delivery from dtdc. My consignment number is d54532122.
And it shows "no data available". Please look into it as soon as possible. It

The order was given for courier on sept 27, 2019 from delhi (Somewhere near aerocity).
Order was expected to be delivered at -
Bn-64, first floor, east shalimar bagh, delhi-110088

Phone no: [protected]

The order was expected from om garments -
Name: shreyansh jain.
Phone no. [protected]

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V

vashishtamann

from Mumbai, Maharashtra

Oct 1, 2019

Z[protected]tracking ID)

this parcel is marked delivered but I havent received this
please look into the matter and do the needful.

rgds
aman vashisht
[protected]

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Address: C 14/12-1,Kazipura Khurd, Lallapura, Varanasi-221010, Varanasi, Uttar Pradesh

Website: www.dtdc.in

I booked an article on 13.09.2019 vide consignment no. Z15361169 from office located at civil court opposite sbi, main branch, varanasi up. The update on website indicates the status on 24.09.2019 that article could not be delivered due to incorrect/wrong address but the cusomersupport has reported by email that the article is delivered and the case is closed. I am confused about the real fate of my article.

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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K

KCC PROJECTS PVT LTD

from Mumbai, Maharashtra

Oct 1, 2019

My parcel do not delivery now! What reason, this parcel very urgent me.i will parcel send on 24th sep 2019 at cantonment road cuttack odisha. Please delivery as earliest .

KCC PROJECTS PVT LTD's reply, Sep 27, 2019

MY CONSIGNMENT NUMBER V56150021

KCC PROJECTS PVT LTD's reply, Sep 27, 2019

ANY HOW TODAY REQUIRE MY PARCEL, ITS URGENT.

P

parth0208

from Mumbai, Maharashtra

Oct 1, 2019

I done my courier with dtdc to Bangalore, but it is not delivered till yet. 10 days passed. Where is my courier. Still no update was there on dtdc portal, last update was on 19 sept 2019.
Kindly help, it contains important documents.

Consignment No.:- Z26712826

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Address: Dehradun, Uttarakhand

I couriered a parcel from dehradun to srinagar and the agent has said that it will deliver in 3-4 days but my product was undelivered and when i tracked the order it says address is incomplete or wrong cir. But i have written complete address and my friend has gotten the courier at same order earlier. It is stucked in rishikesh. I have registered a complaint but there is no response from their sidealso provide me some solution

Oct 1, 2019

Complaint marked as Resolved

The problem was fixed next day only and my friend got her parcel

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Address: A 304, Devdutta Krupa Society, New DP road, Near Woodsvilla Cafe, Erandwane, Pune, Maharashtra, 411001

My consignment number is m77356279, origin indore, destination pune, my product hasnt delivered yet, the booked date was 23rd or 24th of sept 2019, not even a delivery person has contacted me... The parcel i can see in tracking that its in pune but hasnt reached me yet, what is wrong with dtdc, nowhere i can contact... The status after is showing consignment redirected

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Address: Lake palace apartment. Flat no 106, 1st floor , Khaskilwada, Charathe, Maharashtra 416510 Sawantwadi , Maharashtra, 416510 India T: +919309809974, 416510

Please make sure that the dtdc tracking number a70323870 is delivered today without fail. Pathetic service and pathetic attitude of people when i called team at team at +91-[protected] / [protected] to check. Please reply
Please check and revert asap, it's been more than a month.
Ship to:
Veena v
Lake palace apartment. Flat no 106, 1st floor, khaskilwada, charathe, maharashtra 416510
Sawantwadi, maharashtra, 416510
India t: [protected]
Canvas single print
Type: thin gallery wrap (0.75")
What a pathetic service providers are ahmedabad branch.
I called on [protected] the service agent was yelling at me saying that the address is not deliverable and he can't help it. He told he can't sit and check each case. He told he can't deliver and to forget about the courier.

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Address: 516001

Dear concerned,

A product is delivered via dtdc. The post is ordered at kadapa and it is dispatched on 15 september. They said that it will reach in 5 days. But till now it haven't reached.

The post is sent from kadapa, andhra pradesh to the address d. Khader basha, room no 106 satpura block, gmrit, rajam, andhra pradesh

It is more than 15 days being dispatched, but till now reached to me. I don't whats happening

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