DTDC Courier & Cargo Complaints & Reviews

I had couriered 20 kg of items from DTDC, Velachery - chennai services to my address in UK on 7th June 2019.
The list of items are rice cooker, mixer grinder with jars, idly cooker, pressure cooker, Kadai along with grocery items.

The courier charges were 14000/- and 500/- were paid separately for packing to the same courier services, my tracking number 3759744 . I was promised that the items will be delivered without any damages as the packaging cost is paid and will be arranged appropriately. First instance the package did not arrive on 12th June 2019 as promised by the courier services, it reached me only on 19th June 2019 after several tracking.

The items on arrival have all been damaged. Rice cooker and kadai completely bended. Mixie broken and damaged, pressure cooker handle broken, idly cooker handles broken, chilly powder package completely tampered and item wasted. The total value of the items sent is close to 12000/- in current market rate.

I would like to raise damage claim for the goods sent and the courier service charges paid

I sent a courier from DTDC Hosur branch to Cuddalore on 02/06/19. The consignment has not yet delivered or either returned back to Hosur branch. The documents in courier was supposed to reach Cuddalore atleast by June 10 which has not happened and it is incurring me the loss. The staffs at Hosur branch are responding so lethargically on this issue, giving irresponsible answers. Requesting you to act earnestly on this issue and provide me a solution ASAP.

Consignment number B64768929

My driving license has been lost by the above mentioned company it was being shipped from bokaro steel City jharkhand to New Delhi. On 6 June 2019 but it has not been. Given to us yet . They say that it has been lost and no action or response has been given to us regarding the shipment. As per dtdc tracking we have seen that my shipment has been received by nearest dtdc office and they have sent it back without acknowledging us about it and now they are giving response regarding the shipment . I am not being able to drive my vehicle due to which I am suffering in my business .

I ordered a product from lakshmiKrishna_naturals and it was prepaid order. I received a tracking number c89464106 i'm continuously tracking with awb number on dtdc's website. I didn't get any call from the courier but the track says receiver not available fro the continuously 2 to 3 days Till day before yesterday status was like that but 18-jun-2019 status is showing successfully delivered but I din't get any courier not even a call regarding the courier

Had to face bad experience from dtdc kollam thrice...they deliver consignments to near by area only on alternate days as per the lady attending phone ..(*voice record available)
Actually keeps 2/3days ...Even when it is marked urgent /live plants ..I[censored] ask them about non deliver shouting is the response and once they returned my consignment marking 'refused to accept'., now also a consignment reached 6.30.am on18/6/19 is kept in office(now it is 15.06 on19/6/19...Hardly 7mt distance in two wheeler...Shame on dtdc ...If kollam dtdc people are not going to change...It is black mark on dtdc as a whole...Please see the feedbacks...Present consignment no is R33937228, ...Ready to share old consignment details and voice recorder..

Hello

I have booked a parcel on 13th june 2019 from Hinjewadi phase 3 branch and they told me that it will be delivered by 19th june 2019.
There is no data in tracking page. So i have to goto dtdc office again to check he gave me a number of Howrah branch[protected]. A lady picked and she has no clue as she only can see it was in santragachi branch since saturday 15th june 2019. no other details of the shipment. She then said that she will raise a complaint but in a second not sure what happened to her and she said that I need to write email to some emai address and she just disconnected the call. so poor service from DTDC. There is no online of on call support for this courier service. Pathetic service

consignment number: D51944651
contact number:[protected]

Address to be delivered:
Smt Manju
holding number 38/33
Near TMS party office
Bara Ayma
kharagpur 721304

As I'm a regular customer of DTDC this is the very first time I've faced this issue of non-deliverance. It was a office courier (Z[protected] by the name of Sushma Kumari on dated - 5/6/19. Your Amritsar staff gave me the numbers of your chandigarh staff when I complained for the said delivery. Thereafter I followed the given number and they told me the delivery has been dropped to security mens, just because of heavy load of courier. when I cross checked with company they still not received it. Now the Chandigarh DTDC staff said, that they didn't give the courier to security gaurds, they delivered it in office. With due respect I wish to state here that, there's no name and number mentioned
to whom courier has been delivered by DTDC boy, in the link provided to me, Sir/Mam, this is not the way you deal. Where's the said courier gone, still no reply from Amritsar/Chandigarh (DTDC) side.

Hi Team,

I was waiting for my shipment to be delivered on Monday. I have informed your team as well that its on priority basis as it consist of live plants but not attempted on Monday. Again I tried call them but not getting any satisfactory answer as it still shows as out for delivery but they don't have any idea when it will be delivered.

I am concerned as it consist of live plants. In case if they died, are you guys going to be responsible for same?

Hope, this complaint will get in serious hands.

Hi Team,

I don't know what is happening with the delivery of courier.

Consignment no: B65277474

Everyday he is updating that I am not available. But, I am not getting any call and waiting from 5 days to receive the courier. It's little urgent for me to verify the content of courier

And also attaching the screenshots for your reference.

I have observed that, when I open tracker to track at 3.PM today it is showing last update at 3.24 PM today. I don't know why it is super fast to update my status in advance...

Thank in advance,

I had placed an order from madeeasy publications for books on 8th June 2019. They had dispatched books on 10th June 2019 via dtdc courier service

My consignment number is Z99282240 and it had to be delivered to me at Dayalpur(Delhi) which is near Bhajanpura.

The consignment had reached Durgapuri on 13th june itself but on 15th june when tracking details shown out for delivery, it had not reach me in anyway and on site it showed "reciever
not available".

Again on 17th June it was out for delivery and again it shows "consignment redirected". It has not been delivered and the status as of now is "consignment redirected" again. No one from dtdc had contacted me regarding failed delivery. I had posted screenshot of tracking details regarding whole scenario.

What should I do?

We are book one article Vide No H[protected] on 13/6/2019
From secunderabad to Navi Mumbai 400701

charged 120/-

After 04 days again book an article booked from same place and to same address Vide H14715611
from secunderabad to Naviu Mumbai 4000701 on 17/6/2019

Charged 150/-

why the charge of a courier is different fwhen pickup and delivery palace is same it means company change thair charges daily .

Dear Sir, I had booked "I Viva Pulse Juice" on 29 May 2019 through Bangalore but the same has been shown on your site to have been despatched vide consignment No K31714055 from Kolkata to Siliguri on 12 Jun 2019. Above all that it is surprising that even after 6 days of your despatch from Kolkata the same has not reached Siliguri ie a distance of 550 KMS. It's a shame for a reputed courrier like dtdc.

I have ordered my product from delhi and they ship my product with this courier company now it's been 10 days and my product is still not delivered and It's showing consignment redirecting and it's not delivered yet ..i am trying to contact courier company in gurgoan but they are not responding ..they are not even contacting me..poor courier service i must say ...i was calling them since morning they are not picking up my call ...now you tell me what should i do ..customer service is also not working

Sir/Madam
Just now I checked the shipping details of my article, P51193065. It is at Sainthia since 8th June still it is not in my hand. What about it? In future I won't send any item through it.
If it is damaged then who will responsible for that, shall I get compensation for the article

Kindly do the needful and take necessary action
Thanking you
Ruma

Hi Team,
It's a matter of high disgrace that I had a really disheartening experience at the Courier Center located in Noida 121. When shipment tracked and showed the location for Noida 121 .I called the number and asked for the shipment was being informed that it got returned.When agent was asked for clarification for no calls he started being abusive and says, Jo bigaadna hai bigaad lo . Later on when was checked was being informed the status that he gave was address was inappropriate.It has not been the first time that has been observed but during the raksha bandhan as well he doesn't delivered and asked we need to collect it from the center.Its a matter of high disasppointment that courier services like DTDC are serving the customers in such a way.So would request you to please take strict actions against the agent/owner owing the center in Noida 121.

I have done the courier on 4th june 2019 from dtdc fort branch mumbai and the person over there his name is Mr. Arpit Tiwari. His mobile number is [protected]. I have not received the courier still and i have done so many calls and messages to Mr. Tiwari but he has not attended any single call of mine as he know the parcel is misplaced. My docket number is M75536884. Kindly give me solution in one day otherwise i will take legal action again that branch.

Every time my courier booked through DTDC courier I am not getting the parcel and HuB employee are forcing me to pick up parcel Everytime.

Hub Manager Arun is arrogant and deny to entertain customer.

Docket no A43872319 picked up by me since it was lying at hub for more than 5 days hub employee denied to deliver .

Docket no : M92278374 not delivered lying at DTDC hub and employee Mr. Sagar are denying to deliver

Hi Team,

we would like to report a serious concern on your Franchiser for Ambattur location (Chennai - 600058); a courier (POD: M[protected] booked from Mumbai on 11th June hasn't been delivered until today - 17th June'19.
we have brought this to the local dealer's notice several times and things haven't changed as yet.
We are awaiting an important parcel from Mumbai and it certainly cannot take a week's time for you to deliver the shipment.
The agency always gives us variety of silly answers for not delivering the parcel on time.
If this is service level that you would maintain, you are bound to loose you valuable customer which will result in your revenue loss as well.
Please look into it.

I had given a articles at patel nagar gurgaon haryana at dtdc site dt-13.06.2019 on 07:40 am, , after tracking the consignment it is received at noida branch but not delivered yet. this type of service is not good, very burse services..no longer distance only gurgaon to obc gaur city greater noida but not yet delivered ...it is to little time services provide by india post so why you prefer..pls consider the same & resolve the issue at earliest...

I am prasanna from Vijayawada...I post delivery in dtdc to rajamandry

Name G.sathya
Door no shop
Adress Rampachodavaram mandalam, Madras hotel road opp, sathya Readymades
City Rajamundry
Landmark Rampachodavaram
Pincode 533288
Phone no [protected]

From
Name Prasanna
Phone no [protected]

My customer not recieved tracking struck onces check plz