DTDC Courier & Cargo Complaints & Reviews

The tracking id (Dtdc) for my shipment from prepladder is: d49341939.

The tracking details showing that the attempted delivery failed because of wrong/incomplete address.
1) i got no message from the courier service that my notes are out for delivery today, and there was no update in the tracking details until tonight.
2) the address i put was completely right, even a previous shipment from the same sender was...

I submitted my parcel on 15th march and it's still undelivered. They said it will delivered within 3 days but it's been 5 days. The unprofessional dtdc employees keep the receiver apart so as to avoid customer support and the email is useless. I regret for using this so called dtdc courier service. None of the phone nos. Work properly. Dtdc is highly unprofessional.

I was expected to receive a courier having consignment number z64861084 which is show as invalid. This has been courier to me on 15-16 jan and this is untraceable. There is no customer care number on which i can talk. Please provide me your assistance because the product which is couriered, required urgently.
As we also talked to courier agency, they are not providing any help.
Here i am attaching the copy of receipt.

You can contact me on
[protected]@gmail.com

I am not satisfied with your service and your commitment . You are charging very high delivery charges as compare to all other courier service companies. You are making misuse of your goodwill by charging too high charges and not ensuring delivery on time as per the commitment . We will not `buy any service from you in future because of your poor behaviour with us . Its very disappointing that having a good goodwill you are not taking care of your customer . Till now ( date - 18/ 03 /2019, time - 6:45 pm ) i did not received my order ( consignment no. - G[protected].

Dear team,

This is with reference to courier no – v51429851 sent from mumbai to dehradun on 4th march 2019.

I have courier 700 grams handbag – for which i have paid rs 570 as courier charges.

The agent available there said rs300 for normal courier and for insurance courier rs 570.

Since my bag for expensive bag rs 3500 – i preferred to go with insurance courier.

The bag was delivered molded and has changed the shape only.

Now when i am approaching the agent about the condition he is saying we do not refund for damage – only lost items are refunded.

If it is so – why he did not mentioned this at the time of taking the order???

He is also dying for insurance courier. It is the responsibility of the agent present there to do proper packing of the item & he is saying aapne packing kaise kiya tha though i have not done the packing.

He also asked me to bring all packing item from outside and then he did the packing. There is complete misrepresentation which is not at all acceptable.

Request you to please look into the same.

My parcel didn't receive by it's receiver though in it's official website tracking it shows received destination hub. My receipt tracking number is k18055184. Sending guwahati to dibrugarh. Please work on it's service quality. This need to be fix up. The delivery man also misbehaved the lady receiver when she asked about the parcel with the receipt number. As we do many transactions before with dtdc service she had the delivery man's number
His name is thomas nag. His contact number is [protected] the delivery man shows aggressive behavior.

I have sent important documents to my son vivek tiwari from shajapur, madhya pradesh to gurgaon. Docket no is m73757676, which is still not received but your tracking site is showing successfully delivered. That is totally false.
This document is very important, please take action against delivery boy & hand over couriered document immediately.
Jp tiwari
Ose pvt ltd
Village & post - sunera
District - shajapur, m. P.
Pin - 465001
Mobile - [protected]

I dispatched an item through dtdc blue service consign no. (V[protected] for urgent delivery. But still item didn’t delivered even after three working days. It’s showing very poor and irresponsible service o[censored]r establishment. Destination pin code is 581308, naval base karwar, uttar karnataka but the tracking system shows incorrect pin code. The item must be delivered by tomorrow itself otherwise i will proceed to consumer court

I have booked a courier from navodaya publications hyderabad.
Consignment no h12634654
To sullurpet 524121.
My house is hardly one furlong distance from courier office. All couriers like bluedart, amazon, fedex deliver to home. But dtdc are not delivering. Having paid rs 60 towards shipping i am forced to gi to dtdc to collect. I am feeling sorry for having opted to dtdc when navodaya asked for courier.in future i opt for other couriers. Not satisfied with your service.
Satyanarayana ponnaluri
[protected]
Satya. [protected]@gmail.com

Hello,
I am filing a complaint against dtdc park street. They charged us rs. 330 in order to provide excellent customer service and gave us repeated assurances that the package won't be damaged at the least bit. However, on receiving the package, my client finds that it is damaged, it has holes due to the stapler pins, it was crushed at one side, and my client was very disappointed after receiving it. On questioning the employees of dtdc park street, they refused to take responsibility, and behaved really unprofessionally with us. They claim that the client shouldn't have received the package. However, isn't it obvious that a person won't make the delivery agent stand in front of them and open it to check if it's alright? The excuse is immature and unprofessional. They had also promised us to pack it with the exclusive premium package, but all i found was that the envelope was wrapped with sellotape. I did not expect the services to be like this. Attached along with this mail are the photos of the product that my client received. I am also providing the phone number of the branch i'm talking about. I will really be contented if this problem is looked into. I lost rs. 330 because of it.

Thank you.

Phone number of dtdc park street - +[protected]

I have been waiting for my parcel now since 5 dans. On the first day he call me i have asked him to come at 12h30 so that i will be able to collect my parcel after that he never call i have tried calling him back but no replies. On tuesday a lady calles me and told me if i am not comming to dtdc office to take my parcel she will return it, si i have asked for the address that lady dis not gave me. On wednesday i went to bomasandra dtdc asking for my parcel they told me my parcel is no more with them but it is with another dtdc office and once they will get the parcel they will send someone for delivery. Since then no calls, no messages. And today saturday, the delivery guy said he is not finding my address once again, so i gave him the landmark he started shouting and talking to me anyhow and shut down the call after telling me if i want the parcel i should come to their office.
This is the number : +91 [protected]

I am extremely disappointed at the service of dtdc inflicting damage in transit to the consignment.
I had booked 4 utensils on 09.03.19 (Consignment no d[protected] at dtdc, city centre, doctor's colony, durgapur. Wb. The amount paid was rs 2000 and was duly insured for rs 10000.
Unfortunately, the consignment was received on 13.03.19 but on opening the package, it was discovered that 3 of the 4 utensils sent were damaged (Extreme bad handling had resulted in deep dents to the three containers).
I have spent rs 993 in rectifying the same at the local utensil wala for which no receipt is available.
Kindly arrange to remit the charges to me. It is unpardonable that a reputed courier firm handles consignments this way.

Hi,

Tracking number : V52355540

I sent a photo frame from Bangalore to Cochin on 13th March 19. I had even mentioned it as a photo frame and handle with care sticker was attached to the box.

But when the parcel was received, it was completely broken. Even though the parcel was packed property the item got broke.

The parcel was received today 15 March 19 at Cochin.

M[protected] the courier was stuck in mysore dtdc until 28th feb, when we tried calling and asking for status, the status on the ewebsite changed to delivered and no proof of delivery available. We haven't received the parcel. Where is my parcel?
Where is the proof of delivery and the recipient name if the status shows delivered?
How did the status automatically change to delivered without even the delivery happen?

I have ordered a jewelry piece from one of the vendor on feb 3 rd 2019. And she asked me to wait for 7 to 10 days to get my parcel delivered. And after 10 days i have tried to track the order and it says its in dtdc gachibowli transit. I have given the proper address for them to deliver but they failed to so and to my surprise it neither delivered nor returned to the sender. I didn't even got a single call from any dtdc guy regarding the parcel.
As i had a word with the vendor she simply says i don't have anything to do with this courier guys.
I have tried to call all the dtdc guys who are located in gachibowli none of them responded above all they were very abusive. So it been more than a month since i have ordered and now i have lost my interest in getting that parcel. At the least i m expecting that package to be returned to the sender and i have been checking the status since 1 week and it still says its in transit gachibowli. If it simply says gachibowli dtdc where can i go and check its neither helpful nor useful.
My tracking id h12444701. Attached screen shot below. Please help me in return this package to the sender.
If you don't have caliber to do the business how it should be done please stay back dear dtdc _/\_.

My package with tracking no. D48936026 has been booked on 9th March from Gurgaon, Haryana to deliver it to Hyderabad with proper address and phone number. The packet has been there in Hyderabad from 12th March 2019 from that day to today (14th March 2019) and my shipment status is showing that "NOT DELIVERED (Receiver not available (CIR)". Earlier we were told that it will be delivered within 5 working days. Can you tell me what am i supposed to do right now?

I have sent a courier (H[protected] from dtdc booking office gachibowli to brand eyes customer care noida. Below are the content details 1) skullcandy ink'd wireless bluetooth earbuds (With box) (Worth rs 4000) 2) warranty document provided by brandeyes customer care 3) invoice of the earphones (Proof of purchase) the booking officer naveen asked me to pay for secure package delivery and insurance which is around 700 rs. I refused it and asked him to send a normal delivery (170 rs) and asked them to deliver the package safely. I have been tracking the shipment daily. One day i saw the status as receiver refused delivery. I have contacted brand eyes customer care and they told me that no once came to deliver the courier and the statement from dtdc office is false as their courier receiving office is open24x7. I have contacted dtdc noida regarding this issue. After couple of days they accepted that the product was lost and asked me to contact customer support so that they will initiate the refund. I have reached out to customer support regarding this and they told me to go to the booking officer. I visited the office and asked naveen about this. He replied me that since i have not opted for secure delivery and insurance the product was lost and he can't do anything about it and asked me to contact customer support again. After visiting him couple of days he called gachibowli manager venkat. Venkat told me that these kind of things are common in dtdc and since i have not opted for insurance they will not refund the amount. He also told me to file a complaint anywhere (Police station or court) i can because it is the company policy and they will not refund the amount. He also suggested me to stop wasting my time and forget about the product. On monday, my courier returned to gachibowli from noida and it contained only the documents inside it. The courier was not in the same condition at the time of booking. Please provide me a solution for this.

My friend couriered study materials from kota in a hard drive but its still not delivered its sixth day from the date of parcel being couriered and when we track consignment it shows nothing my previous courier from the same place and same courier company just arrived within three days
My consignment no is z82829996 it taking too long time to be delivered so please resolve my request as soon as possible as i am really in need of that courier my money has been struck.

Consignment number is h13077348.. I have done courier on this month 8 th from karimnagar to banglore.. Yet it not reached the destination.. Yesterday delivery boy called and he told that he will deliver today but he didn't come.. How irresponsible is that.. I request you to take action.. The courier is urgent.. It's been 6 days not reached the address.. I called the customer care and they have given other number but they are not responding then what the use of customer care.. Very bad service from dtdc courier..

Sir i have was send courier by dtdc mahua tiraha, gorakhpur, uttar pradesh consignment no. Z97026557 to derabassi, punjab, on 8th mar 2019.

When i sent courier from gorakhpur that time courier weight was 2 kg, but when it reached derabassi and recipient recieved the courier, that time it's weight was 1/2 kg and package was changed.

Please i am very sure that some materials has been stolen from my package while delivery.