DTDC Courier & Cargo Complaints & Reviews

My consignment number is h85537243 booked from vijayawada to lucknow on dt. 12.02.2019. Since the box comprises few perishable sweets (Sri tirumala srivari prasadam of 10 laddus, which i assured to send to my senior official), i asked the staff about its exact delivery. They said through ordinary booking, it will be delivered by 16.02.2019 or latest by the next day. But it is regret that the consignment was not delivered till date (7.40 pm 20.02.2019). It is irony that even the consignment could not be tracked in the tracking system. I also complained to the local dtdc office, where the consignment booked. But could not elicit any reply. Today, in tracking it is showing that still it is under transit (Delhi hub). Even if the consignment is delivered within next 2-3 days.. What is the use? The items can not be used. Who is responsible for this delay? Who will compensate the cost of the items and the shipment charges? I could not keep up my promise and i felt ashamed of this act. I need solve the issue... Request for refund.

T sai kumar
Mobile no. [protected]
Vijayawada
Andhra pradesh

We booked a parcel on 21 january.its consignment number is H12449535.
From 22 it's not showing any update on status of my parcel. And more over it's showing as wrong address.But before many parcels came to same address on dtdc . Don't know why this happened this time . If address is wrong they have to call to mobile number on parcels. They didn't even call us . We have enquired at Vijayawada apex . They are saying it's in Ibrahimpatnam dtdc office. We went there and asked for my parcel they are saying they didn't got any parcel with that consignment number. We have no idea of what to do now. Please make it to deliver as early as possible. If they didn't understand address please contact [protected]. Waiting for this from 22nd Jan till now no update . Courier people at our place are very irresponsible and talking carelessly. Please try to resolve this as early as possible . Hope ur team will resolve.
Thank you

Hi Team,

This is to be informed you that, we are facing problem in courier delivery from last two service, every time our courier deliver after 4 to 5 days in local areas.

Below is the details:-

Consignment no. Z95060066 is couriered on 18-Feb-19 but still not delivered.
Consignment no. Z83528149 is couriered on 01-Feb-19 and delivered on 05-Feb-19.

Regards,
Pawan
[protected]

C93377906 this is our courier consignment number. Last status was on 14th feb. It's showing as wrong address. But we have booked so many parcels on the same address on dtdc. This time don't know why it's not delivered. Now, i want to know current status of my parcel. Whether it's returned or at any courier office. Please, inform me where it is. Hope your team will resolve this as early as possible.
Please inform me by making a call to [protected] or by email.
Thank you.

This is to bring to your notice that i have sent a courier from mumbai to delhi on 15th feb and paid inr 150.
Till today 20th feb its not delivered and now its getting returned.
Firstly mr. Sanjay ghosh in your mumbai office is very rude and doesn't listen to customer concern and top of that threatens to take whatever actions as he doesn't care.
Secondly i had clearly mentioned the recipients mobile number which no one in your vikas marg laxmi nagar delhi branch bothered to call. Neither anyone called the sender to followup if the courier isn't getting delivered.

Records shows that my package is delivered to chennai dtdc office. But they are not delivering the package. Saying package is missed.

I tried raising a complaint in dtdc website which is not working.

Daily i use to call customer care, the same answer i heared is we will update by today eod. But no update from their side.

Please let me know whether you can help.

If not let me know the procedure to proceed further.

Thanks,
Yashwitha

I have booked an important document from dtdc, khetri, to sorbhog, assam on 14th feb 2019 with no k15112092. While tracking the consignment, it is showing out of delivery from 17th february to 19th february. They even didn't tried to deliver to sorbhog from simlaguri.

As early, i said that the consignment contains important documents, it is very urgent for me. Do needful as early as possible...

Our customer m/s. Amco batteries ltd., chennai booked one consignment through dtdc express ltd. On 31.01.2019 to their branch office at amco batteries ltd., g/16/49, transport nagar, near rto testing ground, lucknow-226012 (Mob : [protected] or [protected]). Our customer says the consignment not delivered to their branch at lucknow as of today, whereas tracking shows consignment delivered on 04.02.2019. There is no signature on the daily run sheet or seal of their office. Then where dtdc person delivered this consignment? Not receiving any correct reply from dtdc.

I highly recommend my friends not to use dtdc service, especially in bangalore. One of my packet was out for delivery on 12th feb, 19. I have requested the delivery boy to give delivery at my office address because nobody is at home in the day time. I gave him my office address and its very near. The next day (13/02/2019) they have returned it without contact me.

I have tried to contact them but nobody was attending the phone and in the evening i got connected and there response "we are helpless sir, you ask your sender to send it again".

Please use bluedart if you need premium service otherwise you may use proffessional courier. These people are providing good service

My Name is Sucheta Debnath. Again & again they are not going to deliver at my home address though the service is available at my location but they are telling that I have receive the package from their Ongc office or Cornel chow office. Why this is so? All the time it is really not possible to take the package from the office. & I have the money for shipping.

Booked courier @vijaywada docket no v[protected]Dtdc) in plus service on 7 feb but not delivered in time as reached @11 feb due to this we had loss of rs.10000, could the company tell us that who will bear the loss??
This happened every time we booked under plus service & that is very much disappointing.
You are requested to look into the matter and do appropriate action in this regard against company services.

I have booked an important document from dtdc, tagarapuvalasa to dum dum, kolkata on 09 feb 2019 with no h85542107. While tracking the consignment, it is showing at rto visakhapatnam. They even didnt tried to deliver at kolkata. But with their own decision, they returned t visakapatnam. How come this is?

As early, i said that the consignment contains my bike rc which is very important for me. Do needful as early as possible.

The person working at the dtdc courier are such a fool that they even don"t know to which person they have to hand over the courier as they first called me that where to deliever the courier i confirmed the address but waited about half an hour outside my house and than also the dtdc gwalior branch called me and told that the person have already delievered the courier i asked them about to whom it has been delievered they replied to some person standing there they also dont know and asked me to enquire to whom the courier boy has given i enquired about this so the person standing there by replied yes the courier was here but i refused to take as i dont know it was yours as a matter of fact that we both dont know each other and than i called back to dtdc gwalior branch about the courier they replied that wee dont know any thing it was delievered at the address you have given he just misplaced the fact that the address given by me was bit ahead of where i was standing and have not seen the courier boy than he replied that now the courier will be delievered to you by tommorow morning as you are responsible for stating us the wrong contact address as the another mistake of them was to deliever the courier at right time they called me at 8 : 14 and told me to that it will be delievered by half an hour but till 9:22 it was not delievered and was taken back by the delievery boy to the courier office i asked him to provide the phone number of the courier boy so he refused that no i cannot be able to send you the number kindly wait till the courier get delievered to you. I mean seriously this is the services the dtdc is providing to their customers

My consignment no - v51360685, kasimpur - aligarh,

I have send a consignment to aligarh, the agent promise that he will deliver it at home, but it is not deliver at home, the consignment was delivered at dtdc service center.

& today is the marriage ceremony at customer's home. But

Then the agent called the customer to pickup their consignment from the service center otherwise consignment will return to the origin..

How cheap & bad services are provided by dtdc, dtdc promises something else & doing something else.

The consignment is still not delivered at customer's home.

I request you to either return my money or delivered at home.

I booked my parcel from bangalore to get delivered to imphal. First of all they delayed 5days to notify me about my parcel. As if it was lost. Secondly when i called staff of dtdc bangalore as well as imphal... They misbehaved with me and spoke in an unprofessional and inappropriate manner with me. Atlast i had to call to several numbers to know about my delivery. As there was no proper update online. When i could track the parcel was already in imphal since 3days. But nobody took initiative.. And they denied to deliver it to the given address. Instead the person asked me if i m in so hurry than someone amongst us should go and collect it from there office in imphal. Thangalbazar branch. As they don't have delivery boy since 3days. Its not their headache. Its mine it seems he said.. Having no option when my husband went to the dtdc thangalbazar branch imphal manipur, there also they misbehaved with him. Specially the staff named madhumita.. I want dtdc to take action on her and the other man of that branch whose name is unknown to me. And the other person amongst the dtdc staff of complaint section in bangalore named kalyan. Who had just cut my call as he was irritated with my complaints... Very very disappointed... I would never ever recommend anyone for dtdc service again.

My shipment was about to reach imphal by 14 th feb 2019. But when i went to imphal dtdc centre to enquire about the matter the staffs present over there told me there was no delivery boy. I asked why? Then one of d staff named madhumita stood up and was literally shouting at me that it is not there responsibility to see if delivery has occurred or not. Imphal dtdc is the worst courrier service in the country and it’s staffs are so ill mannered. I want to ask the managers and other offficers is this how you guys treat your customers? I will never recommend anyone to use dtdc in future. And strict action should be taken against this madhumita.

Not delivered. Recipient was not present.
Even though address and contact no is correct
They didn't call or came here even once.

Please kindly resolve this issue.
My consignment number is m 73217070

Shipment tracking history
Date activity location
Fri, 15th feb'19|13:46 hrs rto processed & forwarded tohub cochin hub
Fri, 15th feb'19|11:52 hrs rto processed & forwarded to hub cochin hub
Fri, 15th feb'19|10:17 hrs rto received at hub cochin hub
Fri, 15th feb'19|10:15 hrs not delivered (Could not attempt - (Dir) cochin hub
Thu, 14th feb'19|20:35 hrs not delivered (Office closed or door lock - (Cir) cochin hub
Thu, 14th feb'19|16:57 hrs not delivered (Receiver not available - (Cir) cochin hub
Thu, 14th feb'19|09:17 hrs out for delivery cochin hub (Edapally)
Wed, 13th feb'19|16:16 hrs received at hub cochin hub
Tue, 12th feb'19|22:39 hrs processed & forwarded to facility fort, mumbai
Tue, 12th feb'19|21:26 hrs booked at facility fort, mumbai

My order was not delivered to me yet and when i called dtdc employee yesterday delivery he told me that he delivered the product to some else, today he is saying that the product went return again he is saying that there is sign on the sheet saying that the product is delivered, but i didn't received it yet. Can i know what the dirty things are happening with you people, is this how you react with customers.

Dear sir,

It's my humble request please don't insist any customer to send any courier services of dtdc.

Dtdc group is not having any ethical and moral values. I have lost my consignment worth of 50k, details mentioned below.

I am requesting through your media help me to get justification for this fight. I need my claim or consignment back. I have raised this complaint to franchise as well dtdc office but not received any single satisfactory answer. They asked me to raise a claim they will process but after waiting more than 30 days they said it's not coming under claim and franchise is responsible for this lost. Franchise said dtdc responsible.

If my consignment was damaged then i am ready to take that responsibility but consignment was lost. If consignment is missing it means either dtdc misplaced or stolen. I have googled to check missing complaint against dtdc i was surprised to know that there are so many missing compliments. It shows negligence of the service and integrity level of dtdc.

Please raise this complaint through your media and help us to get justification.

Looking forward to your valuable reply

Please contact me +91 [protected]

Tracking number - v48938504
Shipment date[protected]

I couriered a parcel from hyderabad to mumbai on 8th february and paid rs120 and was told it will be delivered within 3 days. But today that is 15 february i went and asked so they told it was going back to hyderabad as area was not serviceable but it was serviceable when i asked. This is not they way to work my parcel went to pune even though it should go to mumbai. They not even called to given number once.