DTDC Courier & Cargo Complaints & Reviews

Pathetic service from dtdc in hyderabad. Package was booked on 30th nov'18 (D[protected] in mumbai. The package stayed at same transit location for 9 days without any movement. After 9 days it moved to local dtdc office, then they did not deliver for three days. There is no response to my multiple dtdc customer service mails. At the end, i had to go to dtdc office to collect the parcel. Dtdc office was very irresponsible in their response and behaved as if this kind of delay is very common with them.

Dtdc courier is the worst courier.
Date of incident:[protected]
Consignment no: k15340364
Dtdc office: dtdc express ltd, bommasandra industrial area.

Incident description:
1. Their delivery person is not coming to place to delivery the product and updating wrong status in their portal.
2. Delivery person is not even calling if not able to find out the address.
3. There is no any working contact no they have provided.
This is not the first experience with dtdc courier, they are doing always.
Last time they have not delivered my product and updated in the website shipment delivered successfully.

Is the consumer complaint work or simply we are filing the data.

I have not received my package from dtdc since 10 th they have missedplaced my packagae and playing a blame game with there courier boy and the courier boy says he has returned the package in office i need it urgently but i am not getting support from them they are not lifting my phones if i go to there dtdc office in bownepally hyderabad they kust make me ait thr for hours toghther they talk very rudly with me please help me get my parcel i need to ship that out of india
Uou can reach me @ [protected]

Consignment no. K13959136 was sent by m/s jaxtakart on 09 nov 2018 from siliguri. On tracking on dtdc web, it was shown received at their kolkotta hub on 10 nov 2018 and thereafter no tracking available and i have not received the consignment till date. Made several calls to dtdc regional office bangalore, and offices cochin and chennai offices as directed by bangalore office but with no results. Several complaints made through email was not even responded by the company. Finally i could lodge a complaint on dtdc web which was assigned case#13123629 on 28 nov 2018. I called again dtdc bangalore regional office on 13 dec 2018 and asked to escalate the issue to higher authorities. They refused to connect the call to higher authorities or give any phone numer/email-id. Today i received an email simply stating "till date, shipment not received in cochin apex..".
Request the company to deliver the item immediately.

Booked the dtdc courier from palasa to hyderabad on 7th dec 2018 but it was not delivered till now.

Sent several emails to [protected]@dtdc.com but not received any response.

It has been more than 8 days now. I have complained about the issue to dtdc customer care [protected]@dtdc.com but responded to any of emails.
I have sent several reminders also but not responded.

Could you pleaes help me.

My consignment number is a42699860 is dispatched from 8th december from surat to taloja - 410208 maharashtra. When i track my parcel it shows last update on 10th at panvel after that there is no update yet. Taloja office says they don't have pacel and panvel office says they also don't have then where is my parcel?? From last three days i am complaining again and again but there is no response not a single reply. Now what to do this kind of service you provide really 😑 its too much time kindly help me with it.in status it shows address not found i am sending address again please deliver it as soon as possible please reply i am eagerly waiting for it.in that parcel there is costly products i want my pacel. Deliver it urgently. I am sending address again kindly deliver it on this address

Dear sir,
11/12/18 th night 22.50 my courier is there in your bangalore hub
Now 14/12/18 still i am not received i was called to toll free no
No response i checked with tirupati courier office also there are saying not received bangalore person saying already we sent very very bad experience dtdc

My awg : b58540265

I need status immediate action

Dear Consumer complaints,

My Courier Has been Send from Kothagudem(Khammam, Telangana), to Udaipur Rajasthan -313001, on 1/12/2018 till date 13/12/2018 I didn't Receive my Courier and last Update was on 11/12/2018 at Jaipur hub

I contacted to Jaipur Hub those guys told me Your Courier has been Damaged on 11/12/2018, they Didn't even updated on Website not even Contacted me, I have telephoned Several and Complained on website there is no Response from DTDC guys

My Consignment no:48307087

Kindly need full
Regards
K.Prashanth
Mining Engineer
Hindustan Zinc Limited
Ph:[protected]

Unprofessional service & rude customer redressal mechanism at DTDC, Hyderabad

We had booked a parcel from Hyderabad to Mumbai on 1st December for an event planned for 7th of December, bearing Waybill No. D47569557. At the time of booking, we were told that the parcel, through roadways, would reach the destination in 4 days. When the parcel was undelivered even by 5th Dec, we requested their office to let us know when it would be delivered. We were shunted from one tele operator to another, each one giving absurd reasons for non delivery of the parcel. We reached out to their customer service but to no avail. From their Hub office to a representative at their Begumpet office, who treated our staff member shabbily, cut the call when connected because he wanted to be spoken to nicely even after one whole week of non delivery. First, we were told that it would be delivered in a day, then in two days, then they said it had gone to Delhi, then that it hadn’t left their Hyderabad office. The event date is over and the parcel has still not reached the destination. Today is the 13th of December and we still haven't recd the parcel
Now we are looking to sue DTDC for miserable service and nasty replies by rude service providers at their offices, with shoddy responses amounting to blatant lies. The reasons given are so poor that they themselves do not know what reason they gave one hour before. We have spent considerable amount for printing of the material, have paid courier charges without necessary support. Further, we urge people not to depend on the lies told by them while offering services.

I sent an item through DTDC to bangalore. It reached on frazer town branch on Dec 7th and out for delivery on 10th Dec. Delivery Address is very popular location but neither got call nor the item but status is updated RECEIVER NOT AVAILABLE. We do have security guard/receptionist to attend.
Then i got the number [protected] from just dial but no one is lifting. Then i raised a query using contact us form http://www.dtdc.in/tracking_query_form.asp and got.
Your Complaint against Consignment Number K16175176 is registered Successfully with ticket Number 13241102.

Till now no body is turned up. i don't have any other contact number/point.
Why they are not starting re-delivery as well contact through mobile number. there are 3 mobile number is given

I sent my very important documents with prime speed delivery service my courier supposed to reach on 12th December but was it delivered on 13th at 4pm. Had such a worst experience and I had paied extra 80 rs for speed delivery and have paid total delivery cost is 480 RS. Such a pathetic experience charging for speed delivery and you guys are giving wrong commitments.

We cords cable industries limited had sent courier vide docket no. Z74312433 dated 29.11.2018 to our hyderabad office address mr. Jugendra singh h. No. 5-151, manjeera road, besides vicky functional hall, chanda nagar, hyderabad-500 050 and same has not been delivered till date and we are not getting any response from your office about the same.

Kindly expedite to resolve this issue as we have sent important documents in the same which are required very urgently.

I had sent a clothing parcel on 21.11.2018 through dtdc to one
Shri vinay kumar at hazaribagh. The consignment no. Is "k30194242". But till date the parcel has not yet been delivered in spite of the address being correct. This is very humiliating as a long period of time has elapsed. Please do the needful at the earliest. I had earlier sent an item at this address which was delivered in a very short time.

The consigment v50663526 contains urgents documents to be delivered.

The delivery told he delivered and took sign off from a person at the receiver adrress.

But ths office is not updating the status that it is delivered

We need proof that it is delivered... It looks like a deliberate activity done of office and delivery boy.

The status is getting updated daily as out for delivery and undelivered at the end of the day. We used plus catogery to send this urgent document as we need proof delivery.

I had booked a courier with ref no. B58521249 on 26th november from mysore. It has still not reached it's destination ajmer. The tracking is also not helping. I have raised this issue over e-mail and also complained to consumer forum and they have given a ref no. 1048244. The courier contained a mobile phone and has some personal pictures & data. The response from the local vendor is highly disappointing. Nobody is picking my calls. Today i have received a message regarding this but they have wrongly reported delivery of courier with consignment no. B58521239 instead of b58521249. Please look into the matter coz it's serious.

Vivek shekhawat
Mobile: [protected]/[protected]
E-mail: vss. [protected]@gmail.com

Dtdc is worst service in hyderabad area. They not delivered properly and they say no one was there to deliver our products to our home and when we go to their office to collect they will not give us as well as they use very harsh words. They misses our parcel and they kept in site as rerouted or returned parcel and make us loss of our valuable things. They don't even lift our calls. These issues taking place mainly in areas of chandanagar, yousufguda, medchal and some parts of so called greater hyderabad
Dtdc very very worst service in hyderabad

Item Booked at Visakhapatnam on 7th Dec'18. destination location is Gajapathinagram, vizianagaram. In net search, it shows on 8th morning 3:29 am reached. The distance between Vizianagaram to Gajapathinagaram is only 30km. How many days are required to deliver the item. No Service Center no. was not working and they are not talk politely. This is very Bad Service. Once again The Service Provider Was Very Bad. I mean the management is very bad bad bad...

Myself i sharan, i posted an emergency courier (Dtdc plus) to hyderabad as it was extremely urgent for me. They told me that it will be delivered within 24 hours, but its more than 3 days now and the courier is still not deliverd. My consignment no is v50586099. Even i went
To dtdc franchise office in bangaluru sunkadakatte. And they did not respond.

I have sent courier parcel containing gift cloth to my children and canada on 7.12.18 vide pod no. N[protected]Paid for 4.650 kg - rs.4900/-) from valparai. Again at delivery point at canada they are asking to pay duty/taxes. This is not a sale and quite unhappy about this as we have to pay around rs.9000/- for a small parcel. Please look into it and solve the problem. Copy of pod is attached.

V. Ebenezer

Hi, we have book two urgent shipments on 5th dec 2018, first for new mumbai and the other for nasik in maharashtra. The dtdc branch in irla, vile parle west in mumbai was clueless and but were equipped with all sorts of excuses for lost of my packets which was top most urgent and priority for us as it contained the bank related documents and medicine respectively. Inspite of several request they didnt understand the gravity and seriousness of the medicine which is very sad. Someone was waiting for those medicines desperately and these careless staff lost it. They charge so high rates for shipment bookings than why they are not able to provide that high quality service for the same. They didn't provide the valid shipment tracker no nor the details were updated onsite. Its been almost a week now. We were in business with this branch for more than 10 years now but still such a pathetic and careless approach towards the service is very disappointing. Just because of few hopeless staffs the brand is getting affected and the customers are suffering. We need back the packets asap with full refund and some stern action on this.in future we don't think we can continue with such hopeless service provider.