DTDC Courier & Cargo Complaints & Reviews

Hi, I have sent a parcel (Laptop) from Pincode 201301 to 813101 via DTDC. At that time, i have not get any details about the Destination Service area. I have sent my parcel on 10-jan-2023 Via Air Cargo which takes around 2-3 Days.But its 31st-Jan-2023, Still i my parcel not reached at its destination and delivery guy telling me its non-serviceable area and telling me in bad way (mai nahi jaunga waha return jayega ye return) (which was not intimated to me at the time of when i booked my parcel). It was an urgent and expensive thing. Also, i explained it to customer care also, i have all recording and they told me you will get your parcel at your destination. and one of the customer care misbehaving me and giving me clear signs of threatening. i dont know how the guys are working there and even they are not listening to me properly. (Anand Yadav is the guy who misbehave with me) Now i am feeling harassed by DTDC and their employee.

I had requested to pick up my item after booking a courier through My DTDC application. The item was not picked for 2 days and I complained no person turned up. So I had to cancel the courier service opted. The next day after cancelation, a pick up agent picked my item that was in cancelled status. There is no update about the item so far. Its been a month now and I haven't received an update.

I was supposed to get my consignment on 20th dec 2022 .but its already 50days gone they haven't deliver it.i have complained many times but they are just issuing ticket numbers M24523251 with ticket no - 5455518, M24523251 with ticket no - 5291747, M24523251 with ticket no - 4973801
I have called many times but there is no response from them
I am totally harshed and felling low
they are worst in their service

Hi,

I had received a message on 29th jan 2023 that my shipment D19609804 was out for delivery. But I didn't receive anything after waiting for whole day. When I checked the tracking website, to i surprise, thay had marked it as Delivered. I had tried to contact customer support but they disconnected the call multiple times after making me wait for 10-15 mins each time. I have raised an online complaint as well for the case.

Kindly resolve this issue urgently and deliver my Shipment ASAP.

Hi,

My Docket Number(Consignment Number: H[protected] Booking done through DTDC Express Limited on 20th January from Hyderabad Pincode : 500076 to Delivery pincode Hyderabad: 502032.

For same city destination also the parcel was not delivered. it is been 8 days since the parcel was booked. When i contacted the Booking Address they are saying that the parcel will get delivered at the earliest. while i was trying to contact DTDC Customer Care Number:[protected] . They are keeping in waiting for 12-13 mins then simply the call gets disconnected. Really pathetic Experiance never expected such kind of services from a brand like DTDC. It was very urgent parcel.
Request you to kindly look into it and help me in getting deivered to the address or arrange it return back to me

I ordered jeans from an online store and it was supposed to be delivered via DTDC courier service on 19th December 2022. My tracking ID was D54348016. I did not reciever any call from delivery agent and there was no courier received at reception of my address but the dtdc tracking site shows that it has Ben delivered. I have called the customer service multiple times and they have refused to solve this.

It say incomplete address so product was not delivered
this is the complete address
Salauddin raza
Gautam nagar, P65 panchayti shiv mandir
pincode 110049

I have sent a courier to chennai with consignment number D27872092.
After 6 days it went to delivery and it updated with 'Not Delivered(RECEIVER REQUESTED DELIVERY ON ANOTHER DATE-(CIR))'.
It's very important office desktop don't know what to do and whom to contact I am literally tied. They are very important. What kind of irresponsible service.

My dtdc consignment no - z12676100 from last 2 day every morning they put an update that parcel is out for delivery, and at night approx 8 pm they put update could not attempt (Dir). Plz help me. It is urgent to deliver that parcel on the given address as soon as possible... As i don't get any customer service number for call and to ask about my parcel.

Booked express courier on Monday but yet to receive the courier after 4 days. No one is answering the call from customer service tracking no. V66804461

Hello, Sir
Please let me know the status of my shipment, with the tracking number U21279486. (The shipment receipt is included.)
I will not use and won't suggest this service to anyone because it is quite unfortunate that you cannot deliver the package on time.
If my package does not arrive to me by the end of today as promised, I will file a complaint on consumer forums and other social media sites. The courier person initially assured me that my package would be delivered to the specified address, but they are now claiming that they will not do so. If you can, deliver it to me today. If not, I will have to take serious legal action.

Regards,
Tushar Jaiswal.

My consignment number is D54005241 . I was waiting for my parcel as it is showing fdm prepared status since two days then I raised a query then it was showing out for delivery and I waited for all the day and then it was showing at night that Receiver was not available(cir) and delivery didn't even try to contact me . Solve this issue as soon as possible.

A product which subscription code is S11898 and tracking ID Z93774821 that was not received at the provided location. But at the DTDC Tracking portal it shows that it was delivered. Kindly do the needful and arrange to deliver the product at the mention location.

All time we were at the address but courier tracking details showing "Not Delivered(RECEIVER NOT AVAILABLE-(CIR))". This is hilarious. Charging too much but courier not delivered even after 9 days from Delhi to Indore.

Dear Team

Please find the POD Details H69155528

Booked on[protected]
Delivered on[protected] Online status)

from 1 Month following with mail and Call to customer care
still not received the Acknowledgement copy.

I ordered something from a vendor on 20th dec2022, he dispatched the parcel on 21st by dtdc courier, with awb - p82343643.. On 30th december, i checked the status of my order.
It was shown in bhilai (My city) from 24th dec but, the courier partner was not delivering. After tons of mail and complain in dtdc customer care, they made me sure that the package will be delivered in 2-3 days.
And after that just changed the status to delivered (But i didn’t get the parcek) i mailed them, called them about this problem, after that, but all in vain. No ine is bothered to solve the problem.
And here in bhilai, i contacted some dtdc office, they just gave me branch office number, which is always switched off..

Even my vendor also trying to contact, the courier, but all in vain
First they told him, that i have to pick up the courier from office (Which office they didn’t mention) they can’t deliver it to my place.
And after giving my contact no. They are not contacting me regarding parcel.. This is the worst courier service i experienced in these days,
Many small companies, new companies and all other companies are taking and picking up my packets from my place daily, but company like dtdc are doing these.
This is actually like money loss along with mentally torture, daily mails, daily
Calls but no response
I am sharing some snapshots
The courier tracking details
And mail conversation with customer care
And whats app chat with vendor,

Mishandling parcel, stock missing, cheated and robbed. Recieved parcel in bad condition. Parcel Number -D18874579. No call recieved till we went to search. 4000 Rs loss.

Mishandled, parcel opened, stock missing, recieved in bad condition

I used dtdc courier service to send food items and other misc items from jammu to delhi... Consignment no D19757824.. It's showing incomplete address and wrong CIR... Though the address is complete.. Please sort it please...

My friend had sent a package to me on 31.12.2022 from Mumbai by DTDC courier and same was received here at Bhilai office at 04.01.2023 but is not delivered to me on my address till date on 12.01.2023. Have visited the Courier office but they are not handing over the package stating that they do not remember where they have kept the package. Have raised more than 7 mails from where daily I get a mail stating the package will be delivered kindly bear with us. Nothing is happening and no one is giving the concrete answer as to where is the package or when it will be delivered