DTDC Courier & Cargo Complaints & Reviews

I have submitted 2 packages on 15th october 2018 to Dibrugarh DTDC office after full payment and complete procedure to be delivered to guwahati on the next day. The product was delivered after nearly a month on 12th november 2018 after complaining many many times. Now that when the package was delivered and opened, items inside the packages were missing. Its was a mental torture for me and pathetic experience with dtdc. Response from dtdc regarding my problem was even worse. Always kept waiting for any solution. In real they have no solution. They are the worst courier service ever. A customer should never trust dtdc for their goods n items. There must be leakage and loopholes in their entire system for stealing customers items and losing trust.

Cosignment number z73614365

Booked from faridabad to rajkot
In status showing in transit from octomber 20 still not delivered.
Please make it deliver

Its been nearly month but no response from courier.

Please make it deliver to customer successfully

We even wrote mails to customer support dtdc bit no response

Please see the problem and deliver it

Dear all,

Consignment number - d47002428,

We have sent a courier from chennai with diwali food items. Total box weight 8.3 kg. When the courier delivers in kanpur, our customer received only 6.3 kg. Balance 2kg your courier people opened our packed cotton box and taken also overall box damaged. My product worth nearly 1000/-

I spoke with chennai customer service team, he told, we don't have assurance and check let you know later. We are doing inquiry. I am calling and asking last 6 days. But i didn't get a proper response. One people redirect with other people. Who is the final in charge?

I called to customer service people bad response. One people one answer another people telling another one. This is my very worst experience. Customer support telling, we do not guarantee your couriers. What is this? And i spoke with chennai customer service.

Dtdc silchar has received my consignment d46104287 on 31 oct 2018 but till today14 nov they didn't deliver yet. If it is contacted through phone, they keep on repeatedly replying that the consignment is out for delivery n cut the phone with an aggressive manner. It is unfortunate to learn that they run their business throughout the country without proper service. It is shameful to the staff of dtdc silchar for their pathetic service.

Dear dtdc courier where is my parcel. Please find out.

Dear sir/madam,

Greetings of the day!

We acknowledge receiving your query for consignment number z73766255.

Please note for future reference, the case number is 12934513.

According to the online tracking, consignment no. Z73766255 has been
Marked to be returned to origin.

Further status will be sent as soon as updated.

Dtdc courier people not calling to the customer mobile numbers and directly they are changing the status of courier as customer not picked call and address is incorrect etc. We are mentioning phone number in address but courier boys not calling us again we are checking the status in net and searching for your phone number and asking to come. This is very worst really fedup with dtdc. Very worst service.

I have sent an parcel via air service from pune to padra on 30 october diwali gift for my 6.5 year daughter. Haven’t received it. Reached out to customer care and replied only with asking me more details since saturday no contact, the parcel reaches to but not able to deliver 12 kms. It’s mental harassment and playing with feelings on this auspicious festival, my daughter and my family is sad and heartbroken

M69742249 parcel undelivered to correct address.. Margao dtdc office not taking any interest in locating to whom it is delivered.. It is showing incorrect tracking status as delivered however delivered to someone whom we don't know. Tried several contacts of dtdc offices in goa and franchise numbers but no one taking interest to investigate where parcel is. Seriously need compensation of ₹980 in return.

Dear sir,

Docket no m71105926 and m71105925 were couriered from hoshangabad on 5th but till date 14th these are yet not recd. Contacted to courier person several times but not receiving any satisfactory answer. Kindly look into matter and help us in distributing my consignment to rewa and ahmedabad.
Both are important documents.in rewa consignment send mobile corporate simcard and ahmedabad send official documents.

A parcel booked on 2 november 2018 from delhi to varanasi and today it's 14 november but not deliver reference no z74510285. Pathetic service. Packet was in varanasi hub for 10 days approx and now from 2 days it's showing out for delivery in morning and in evening they update status could not deliver (Dir). All numbers given on online if fake either number is wrong or out of reach all time.

An air consignment was booked from agra to guwahati under docket no D46244037 on 9th Novenber 2018. Firstly, the website had no information about the consignment for last 4 days. After repeated follow-ups, finally the website was updated today and it shows that movement has started today. It is really surprising that a reputed company like DTDC has such pathetic service. Full Air charges was taken and we are left that the mercy of such a irresponsible company for the delivery, Even the franchise are least bothered to respond and stopped receiving call, when he is unable to give any answer. Need delivery by tomorrow or we file compenation

My friend send me courier through dtdc on wednesday they charged 220rs though it should be 70-80rs and provided tracking code, dtdc booking person had told my friend that courier will reach destination on friday as it is only 150km away. I checked tracking code for next 4 days it say invalid tracking number for 4 days. I called many phone number that are available in google search but all mobile and landline number was either switch off/number not exits or not been picked up. Finally on dtdc website my tracking code was showing some details on sunday and it shows booking was done after 4 days i. E on sturaday 11:5pm. On monday tracking code shows shipment arrived on the destination and it is out for delivery no mobile number of courier boy was mention and nobody came. On next day i saw status as not deliver reason was local holiday although there was no holiday. I again search for number and finally i found one number that person did pickup. I told him my tracking code and he told me i will check and call you back soon. That didn't happen. I again called him and this time he says come to office and pick your courier (As they are not interested to deliver was giving fake reason like it will be late or don't know delivery will happen today or not). I was afraid that they can resend back to sender by stating any reason. So i went to his office and collect my courier and he told me they charge 80rs for this type of shipment but don't know they took 220rs from sender. That was the horror story of dtdc. I will not use dtdc again.

My courier consignment no is z68257088. Day before yesterday i got call from the dtdc that we don't have any office girl for your delivery and you have to visit our office to pick the order. She talk in bad manner and in attitude way. This is very worse answer from the people in from dtdc. And then she told that if you will not pick the order from our office then we ll send it back. This is the number from where i got the call [protected]. You have two days time resolve my problem otherwise i take leagial action against you... I will gi to consumer court to provide worse services and you get soon a notice by court.

Myself Girish Tamhankar I posted courier to my son who is studying in Bhopal They told me that it will be delivered within 3 to 4 days, but its more than 11 days now and the courier is still not delivered. My consignment no is P48457568 . Courier is reached in Bhopal )n 6 th November but still t is not delivered
I tracked the status of my courier time to time . Very bad service from DTDC courier ... We will not prefer the courier at any cost and will tell the other people also not to prefer ... Very bad bad experience from DTDC which we were not expecting ...

Regards,

Girish Tamhankar
Karad ( Maharashtra)

This is in reference with a courier that was delivered from hyderabad to mumbai. I booked the courier at balaji nagar, hyderabad branch on 08 november 2018. I have opted service type ptp1200 and i was promised that it will be delivered by next business day by 4pm. Unfortunately, the delivery only happened on 12th nov 2018. On top of that the laptop was delivered in a damaged condition. The screen of the laptop is damaged and it is no longer...

Sir, myself vasant kumar staying at newtown kolkata, my father-in-law posted my wife, s emergency medical document from begusarai (Bihar) to newtown kolkata as on date 04/11/2018 with consignment no. K15491686, still i did not get my parcel. Ii is going to over 10 days but time of booking this parcel the contact person stated that it will reached to kolkata within 6 days.
Please help me to out the issue. I will very thankful.

Thanks and regards
Vasant kumar
13/11/2018

My consignment number is d46754817 and my package is not delivered at given address. From last fourteen days, it is showing that "receiver's requested to deliver another day" which is not true message, and still its kept at thanjavur branch. I called and booked case number is 12967236 to customer care but they are not telling the status of my parcel/item is not delivered. You can feel my frustration, as this was my first experience with dtdc. I am regretting, why i chose dtdc.

When i tracked my parcel till 6th nov it showed that it was out for delivery but later it wasn't delivered to me nd suddenly on 10 th nov it showed that my parcel was successfully delivered and till now i haven't received my parcel... This is totally the case of misplacement of my parcel... Please help me out to get the compensation for the same or return ky parcel..!!

My courier consignment no is z76237106.
Day before yesterday i got call from the dtdc that we don't have any delivery boy for your delivery and you have to visit our office to pick the order. This is very worse answer from the people in from dtdc. And then he told that if you will not pick the order from our office then we ll send it back. This is the number from where i got the call. [protected]
The same day i put the complaint in dtdc customer care and told the incident. They gave me the case number 12971861. And told me that your concern will be solved within 6 hours. But till now i didn't got any solution of my concern and courier.
Kindly put the strict action against them.

Docket number - v49948660
I had sent this courier on urgent basis and it didnt reach on time. I had booked it on 8th and dtdc had promised to deliver it by 10th. It's 12th and the packet has'nt been delivered. The parcel was booked from delhi to jhansi. The distance isnt more than 5 hrs and dtdc is called the best courier service. This happened with me 2ce. Never gonna trust dtdc again.