DTDC Courier & Cargo Complaints & Reviews

Its 1 day express dilvery for cons. No. V49843747. Pune ofc is refusing to deliver it since 5 days even after holiday ended. The product will get spolied. No customer service response provided. Such a bad service. Need the panelty for product damage cost n delivery cost from dtdc if the product not been delivery today or found in damaged condition.

Dear madam
It is wid grt regret i hav to lodge this complaint abt ur franchisee in rashbehari area in kolkata. I had to send imp docu to mumbai on 5th nov. Wen i went there at abt 10am i was told that i shud send by express delivery then guaranteed wil be delivered on tue i. E 6th nov. It was not delivered on 6th. Knowing 7th is a holiday i spoke on d phone as to y it has not bin delivered. Was told that they hav sent a mail n can’t do anything else. Wen til 4pm it was not delivered i went to their office n got angry that i am being harassed n being given false stories abt that mumbai office is closed for 3days n on tue there was no one to receive d courier. Today morning again wen i went was given 2nums of ms. Susan n ms. Vijayeta. I contacted ms susan n told her d entire incident. She was kind enough to giv me a patient hearing n assured me that delivery wil be done. I am so grateful to her that within 2hrs of my speaking to her d envelope was delivered. But i request u to take up wid this franchisee n d manager was one mr. Agarwal who just was misleading me n behaved very rudely wen all d time d fault was at his end.

I have sent the documents to open my account in upstox through dtdc courier& cargo on 02.11.2018. Today it is 7th day, my document is kept lying at pin code 400601. Through tracking on dtdc website i know it there for the last 5 days. I sent email at least twice and got computer generated email from them.

The man at the dtdc office had told me that it would be delivered by tuesday. Upstox to whom i have sent the documents is unable to get the same collected. Please do the needful in this regard and oblige.

Packages sent from delhi on the 29/10/2018 hasn’t been delivered till date the 07/11/2018. Yesterday i received a call that it was misrouted... After paying a hefty price for the courier charges... The service is terrible and this is not the first time.. Continuous calling the dtdc office in our local branch jowai is to no avail. They complain saying it was delayed from guwahati branch itself, and they seem irresponsible about the customers package and they require us to picked up the package upon which they will ask for a 10 rupees charge... It is a horrible company and should be shut down.

Dear sir,

Subject - complaint against dtdc courier service.

This is rajesh ray here, would like to convey you that i have purchased a led light from delhi that was courier on 31 oct 2018. Parcel is showing out for delivery from 3 nov and still i have not received. I purchased light for diwali and as you diwali is gone due your bad service. Consignment no z73862222.

My experience with dtdc was not not good enough for the first time.
Hope you will help me to solve this issue as soon as possible.

Regards

Rajesh ray
[protected]

Dtdc-arakkonam, kanchipuram, thandalam worst service
We are having factory in arakkonam it is about 4 kilometers form arakkonam but dtdc courier in arakkonam not supplying the items without communicating to us, material received by them at 17:18 and they made not serviceable area at 17:19, every time they are doing like this
And the rto processed in kanchipuram but they dont know about this and not responding properly and suddenly the phone call was abondoned.

W e had booked 5 cartons for delivery to the reliance warehouse in tumkur, karnataka on 26/10/2018 and were promised delivery within 4-5 days of our handing over the shipment. We started following up with the franchisee from oct 31st where the shipment was showing to be in the delivery location but not being delivered. No response from the franchisee as he seemed to busy with the festival than to care about the delivery of the shipment. On our showing annoyance to the franchisee he finally did let us know that the transporter had again misplaced/ taken-off the mandatory invoice/ packing list from carton no. 1 and thus shipment could not get delivered, we immediately sent soft copies of the same to him on 6th but till date the shipment has not been delivered. This is for the 2nd time that the invoice and the packing list have been taken-off by your truckers and affected delivery. The franchisee banadana enterprises, new delhi gst no. 07dbxpk7363f1z1 when confronted that we will lodge a complaint against him asked us to go ahead and do the same

Aurangabad, Maharashtra courier center of DTDC is very irresponsible and has been always late in delivering the courier.
I m complaining this after suffering many times, this time I have even gone personally to get the courier but came to know it has gone to waluj instead of Aurangabad... Have been waiting for any response from DTDC courier since last four days courier details Z77265639.

Sir,
I got very bad response from your kollam and ettamumanoor courier office. My courier was not supplied from your ettumanoor office, and very bad response from the office too.. Before i submiting my courier in kollam (Amman nada) office i enquired about the service and they assure about the service. But that was a false commitment from your side. Still now they are not supplied. It is very urgent that’s what i complained here. This type of employees help to loose your customers. They have no idea how to deal a customer. Please do needful.

Hello Sir/Madam,

I had sent VU television from Bangalore to Agra through DTDC courier services. The television was brand new and I received my Television on 6th November 2018. When we checked the television we observed that the screen of television is damaged.
We had taken insurance while sending the television from Bangalore.
The tracking number is D45792282
Requesting you to reimburse my television cost at the earliest as I received a damaged television

Regards,
Karuna

A consignment, containing deepawali gift for my granny was booked with dtdc from hyderabad to lucknow, with details as below -

Tracking no. - v49840797
Ref no.[protected]
Booking date - 03.11.18
Type - plus

We were assured that consignment will be delivered in next working day, i. E. Before deepawali but not delivered after 4 days. Deepawali gift not delivered in time.

Product not delivered even after it recieved to destination office. Office number not reslonding properly. Delivery boy called during office time on day 1. After that daily hr is saying im in driving so call back. Since last 8 days same problem.
His name thrilochan choudary ([protected]) and one local office is not responding properly and disconnecting call while talking. His number dtdc employee [protected].
My tracking dtdc id : h84773071

This consignment was handed over to bangalore whitefield dtdc office on 31st oct 2018. I was been assured that delivery will reach at howrah, kolkata westbengal destination pincode 711102 within 3 days. However its now more than a week consignment has still not reached howrah, westbengal.

I had called to customer care multiple times, however no action has been taken on this.

Dtdc is the worst courier service provider

One document was booked through dtdc on 3rd nov 2018 vide ref no[protected] & tracking no f11053005 from kottayam for patna. It has no been delivered to me till today 08.11.2018. On enquiry, the patna regional office said that it is still in transit. It appears that it will take more time to deliver. I am at loss as the document has not been delivered in time.

I had couriered "a very important document" to my daughter in atlanta/usa under consignment code no. N20514946 dt. 30.10.2018. Yesterday my daughter has received a box containing a crystal paperweight. The envelop containing very important service documents of my son-in-law has gone missing.
Surprisingly, the box has two different labels pasted on it showing two different consignees & addresses as under -
My daughters address - flats at north springs, apartment 6850, peachtree dunwoody rd. Ne apartment-217 sandy springs, ga-30328 atlanta (Usa)
Another consignee address - julie thompson, 6971 roswell rd. Sandy springs, usa 30328.in this case the consignor is wwrd united kingdom ltd. Wedgwood drive, barlaston, stoke-on-trent, st12 9er

Even my address has not been mentioned correctly.
Clearly, two different parcels have been messed up.
Please retrieve the envelop which contains the valuable document of my son-in-law immediately and arrange to deliver the same to my daughter.in case any additional information or documents is required please communicate to me to dipankar. C. [protected]@gmail.com.
With regards
Dipankar chandra roy

My courrier reached from kerala (29. Oct 2018) to medchal dtdc hyderabad (On 3rd nov 2018) and holded there without deliveringto the destination which is of half km distance. No calls has been recived from the dtdc side too so that we can go and collect the same, which really irresponsibility of the company employeesand is explinatory from the company side.

I had booked a courier with dtdc plus from tirupathi office. The courier is to bangalore. I had couriered photo frame and they had mentioned fragile sticker on it, but still the photo frame is broken and glass also broken. They charged me around 350 rs for this courier. Kindly check i need explanation for this. My consignment number is V50651765. I need to raise a complint against this. I am totally disappointed with dtdc courier services. Very bad delivery service and bad staff. They are not at all responsible for this. I need an immediate action for this. The frame is my personal photo, so im not uploading the photo in the below link i.e in add photos section. I had the broken photo with me if you contact me then i will share.

Hi team,

My consignment number is v49210587, i booked this on mon 5th november from patna, they took 320 rs from me and told it will be deliver by 6th november anyhow in bangalore karnataka.

He told me to be assure that it will be deliver on 6th november, today is 7th novber still my product didn't deliver.

This is the worst courier service i ever faced in my life.

I will never book any courier from here in future.

We have booked a parcel via air services with a commitment of 72-96hours delivery.Your pickup boy confirm us that air services is 72-96 hours and surface courier service is maximum six days.
But after expiry of long nine days till date you could not deliver the parcel.Your pickup boy is also not responding properly.

Now, please confirm when this parcel will be delivered.Also confirm how you will compensate for the delayed delivery.
Air [protected]@150---3 to 4 days
Surface [protected]@60--5 to 6 days.
Other services provider is changing
Road [protected]@20--8 to 10 days.

Now please confirm.

Waiting for early response

Sir,
The delivery with awb[protected] was attempted yesterday but not delivered.in order to clarify on the address i called the dtdc habsiguda office a number of times but no one is bothered to answer.
Is this kind of service you people are providing??
Really disgusting and unacceptable.
Please make sure you redress this and see that the concerned person call me back.