DTDC Courier & Cargo Complaints & Reviews

Hello,

Few weeks back i received a call from dtdc courier office in jaigaon west bengal. Call received from [protected].
After i went to the office to collect my courier, they lied that it has been delivered to my place whereas it wasn't. Also one of the person said that it was send back to siliguri office.

I really don't understand how come they lie to customer. Lack of responsibility towards customer. I went again and again but same result.

First of all i really don't know from the courier has come, and now i see that they have lost it from the office.

Kindly assist me in this.

Why are you guys playing with my parcel. From there to here and here to there. You can see in the tracking history. Since last week two agencies, rajajinagar, bangalore and st. Johns road, bangalore are sending parcel to each other instead of deliver to recipient. Why??? They are sending parcel each other turn by turn. Do you think this is a joke? My parcel was very important to reach before diwali. I shipped it more than 1 week ago. But they foolish guys are not working well. Very disappointed with you people. Dtdc is worse than i have ever heard.

I book a packed form agra (U. P.) on 30/10/2018 but today is 06/11/2018. But still i did not get my packet it has some medicine which is very important. My reference no. Z76878192. I also tried to contact with the nearest hub and nobody pick the call. I also tried more than half an hour but no-one attend the call. It's very bad service in the world in this no one is helpful.
I need my product today. My contact no. Is [protected].

Sir,
I have sent my parcel to india from
Ipswich, uk on 17th oct 2018, but till date there has been no response on the whereabouts of my luggage. Whenever i call the office number they either don’t pick up or just hang up. I have written serveral mails and tried to take follow ups from dtdc but apart from asking to wait there has been no progress.
Could you please let me know how do i go about complaining against dtdc uk and ask for compensation occurred on my loss.

Regards

A parcel from gujarat was booked on 1st november with tracking id : d46534356
It reached pune on 2nd november, on 3rd november 1st attempt of delivery was made which failed saying door was closed same happened today ie on 5th november but my relative was at home all day waiting for the parcel. Why its not been delivered and why are they making false statement when things are not that way. Please help me out.

My consignment no z74952845 is yet not delivered. I am regularly tracking it and even contacted at dtdc katra allahabad.
I was told that they don't have any such consignment.
Just now i saw the update, it is stating that receiver not available (Cir).
No dtdc rep called and no attempt was made to deliver.
It has taken 5 days plus and the consignment stands not delivered.
Sad and careless.

Highly disappointed from dtdc service,
No response we have been expecting courrier from pune, and there is no update and we are chasing company agents like anything and they least bother to update about same.
Tomorrow there is an event and that courrier is very important for us.
I would never recommend anyone to your company.
Icing on cake is we r getting calls from dtdc that we tried to deliver your consignment but no one received it, i mean wow you guys are expert making fool of people.
Find reference consignment no.
P48749638.

Hope someone will read this and revert us back.

Pravin
[protected]

Who the hell is going to take risk about our damaged goods??? We are paying the amount to dtdc to take risk for our courier...
Consignment no. D46222124 through ac wafrom rajasthan to dimapur was sent (Led tv 80cm) but on recieving it was already damaged... Whom shall i blame??? The company who took the risk to send or me (Choosing a bad company)??? What am i to do with my led tv set which is totally damage??? Is this the s rvice the company is providing??? I need my refund/replacement... Asap

I sent this mail at the customer support and at the company secretary's mail I'd and no response or action has been taken regarding my issue.

This is to inform you that I want to register a complaint and none of the dtdc's online customer care numbers are working, so I have to now write a mail regarding my complaint. I want to bring this to the notice of the top management that there is no one available from the dtdc company's side to look into the matter seriously. We are seriously facing a lot of problem and chaos because of the wrong delivery and the missing courier.

I sent a courier from India (Delhi) to England (Manchester), on 27th September 2018 with the consignment number as N20427328.
The courier was delivered with my courier slips on the outside, but the inner parcel did not belong to me.

This is what they received and that is not what I had originally sent, I am assuming the courier got exchanged somewhere in the dtdc department and my original courier is still missing. The slips have my consignment number but the courier packet has different consignment number.

Below are the attached images. Kindly take immediate action. It's been a long time and no action has been taken. The two courier slips belong to me but the actual courier packet/product that is delivered is not mine.

The consignment no. X29666640 is booked from Chennai to Bangalore on 3rd Nov and the tracking details confirm that the same is received on 5th Nov by 8.18am. but still not delivered in Electronic City which is urgent. Your bommasandra office no[protected] is not reachable. Your helpline numbers +[protected] & +[protected] is not working. Your Electronic City office says consignment is at Chennai and I should follow up there. It's sad, inefficient and irresponsible attitude.

Regards, Muralidharan

Cc to: Consumer forum

My friend sent courier from khana hosahalli (Kudligi taluk bellary district) to anantapur (Andhra pradesh) tracking no. V47242641 on 2nd nov, 2018, till now we didn't received the courier.
When i tracking with number the courier went to hyderabad bala nagar branch.

Kindly take the action against somu sekhar ([protected]) dtdc khana hosahalli branch.

Thanks,
Pavan kumar
[protected]

Coorg silk society art & craft emporium, madikeri-571201 had booked one parcel on behalf of me (Pampa ray) for delivery of the parcel containing sarees and some perishable item at my residence in kolkata. The booking date was 25.09.2018 with number d45848423. With lots of pursuation i came to know the address of the destination reached for the parcel on 03.10.2018, very near to my residence. However, this office neither bothered to deliver the parcel nor informed me. Only on 02.11.2018, while knowing the address of the dtdc office, i myself had gone there and collected the parcel on my own. It was very obvious that some of the perishable items became non usable. I am lodging this complain for your compliance.

Sir this is rupali mohanty of odisha, complaining about the fact that i haven’t received my parcel which was booked from sirsa but it has reached guhawati in place of bhubaneswar due to negligence of your company kindly help me or else i have to take legal action against you email:[protected]@gmail.com please its urgent or else i habe to take legal action against your company
Being highly irresponsible isnt expected from such a company
Please for godsake kindly send it immediately

I had couriered an mi 43 inches smart tv from imphal to delhi by your courier service. The television was in brand new condition but after receiving the package it was found to be broken. The package number registered was d 46335273 and was booked on 29 oct 2018 at imphal. The delivery was recieved on 1 nov 2018 at delhi.in case u need other details please contact me on [protected].

Dear team your service is bad service i see in my life my courier is already reached a ashram delhi and the courier is delivered to me on saturday. 3/11/2018 and today is 5/11/2018 they not delivered my courier and i call many time but they not pick call and i check my status that my courier is at ashram
So i requested to you please derived my courier at my home is to important documents
Tracking number p48663698

Consignment no. D46222124 sent from pushkar, dist. Ajmer, rajasthan to dimapur, nagaland. I received my goods on 3rd oct.2018 but the goods was damaged (Led tv 80cm), now, what am i suppose to do with that damaged goods as it is of no use. I need replacement/refund for my damaged goods. Is not the courier company that should take the risk of delivering goods safe and sound to its distination???

I booked my tv sony bravia 55” from cochin to noida under breakage coverage of dtdc dated 24/10/2018 and paid extra money for the same. The tv was received in total broken condition dated 03/11/2018 pm. The screen is shattered. I am filing this complaint as on 4/11/2018 as nobody responded to me being it a sunday. The one who came to deliver the package left before opening the package.

My name is niraj singhania, we do small scale business in our hometown named "rishra (712248).
We once or twice in a month courier things from dtdc rishra franchise.

I don't know how but this time dtdc made us very disappointed because of you people i lost the belief of my customer who live in kochi.

I have given my courier on 25.10.2018 at rishra franchise and i have attached you the sender copy of the consignment also in the mail.
My courier should have gone to"kochi (682017) ", but i don't know who has made the mistake, the franchise (Rishra) or from kolkata branch, instead of kochi the product is send to ahemdabad (382017).
It was clearly mentioned in the receivers copy and the senders copy"682017"but the product is sent to ahemdabad instead of kochi.

Now we are calling to the customer care there is no response.
We are asking to the franchise to do something, they are ignoring the matter. They said this is not their mistake and now it is upon ahemdabad branch when they will send it back to"kochi".
The consignee has also tried to contact the company many atimes and we have contacted the ahemdabad branch too but no favourable response.

This courier was sent in an urgent basis as because in that courier there is products of rituals which is very important in the wedding.
Please help me out of it.
The marriage is on 10th of november and it is very important to send this product to them by 10th of this month. I have lost my customer but i don't want to loose the respect i built among my customers.
Please try to contact me and send it back to kochi as soon as possible.

My friend has send me a parcel on dtdc from kolkata on 2nd november 2018 and provided with a tracking no k15637488. Whenever i try to track it online in the dtdc site it shows data not available and using sms tracker it shows invalid tracking number. They have charged an hefty amount too for the parcel. Whenever i message or contact in their email and sms numbers it shows invalid details. Someone kindly check into the matter. How can we ensure that a package booked reaches us safely.

Hi,

Again i’m facing the same issue again with dtdc courier services.
Previous tracking number is: z67908107 on 9th august 2018 by dtdc courier services.

Tracking number : z75663774
Date : 2nd november 2018

Today your delivery advisor call from +91 [protected] and confirm my address. He is very near to my house. But he refused to come at home for delivery and said you have to pay extra money if you want to deliver the courier at your house otherwise you have to come at kharar bus stand to take this from me.
I was not at home at that time. Otherwise i can go and get that courier.
But this is very pathetic service i have seen.
I’m running a boutique and i have send many national and international couriers every month. I have using dhl, bluedart, and trackon courier service many times but not facing any issue.
Your courier service office is very near to my location so i use your service twice and both times i’m facing the issue.

This parcel which have to deliver today is very important for me. So i told your agent that if possible then i can take this parcel from your office but he refused and told me that now you can get it by monday. When i told him please give me your name thank he did not tell me his name.
This is very pathetic and now i will never use your services again.
Now i have attached the voice recording of conversation with your advisor. So you can see the casual behaviour of your representative.

Now i request you to please give me the address where i can get my parcel.

And please educate your staff about how to behave with the customers.