DTDC Courier & Cargo Complaints & Reviews

I am amazon seller and i used professional courier services regular to send a mobile phone and other item.. But i never face any problem but this time i am in big trouble. I sent this parcel on dated 28/08/2018 from bokaro steel city and delivered address is
K12871708
Ashok waghela
Urvashi bulding flat no.2bg jagtap patil park no.2,
Behind devkar park, pimple gurav,
Pimpri chinchwad pune, maharashtra 411061
Phone : [protected]
The parcel is not delivered yet. It is missing!
We trusted to send the mobile only through professional courier thinking that this was a big establishment and our mobile will be delivered safe!! This is totally "unprofessional" courier.

Please do the needful to investigate on this and get our mobile delivered safely!!

If you go on the website and check the consignment number, I have sent it under express delivery after paying extra on 14th August, 2018. They have not delivered my package nor have they updated anything on the website. I understand that due to the floods in Kerala there might have been a delay but they don't even have the decency to update the website with the status of the consignment. After a month passed by on 15th September 2018 I wrote to them asking for the status of the consignment, I have called the customer care, written to them a dozen times, messaged them on facebook. There has been zero response on either of the portals. They tell me the consignment has been returned and is in the Goregaon branch since the last one week, but will not update me on when I will get it back. Such unprofessional behavior. This is harassment. They have wasted my time and money, The package is worth INR 10, 000 and whenever I speak to the executives they hang up saying they will call me in one hour. It has been more than 40 days and I have no update on my consignment whatsoever. Request you to take a serious action

Hi,

My docket no is m69675802
And complain number is case#12507033.

Booked parcek from mumbai to surat on 24th august 2018. It has not delivered according to dtdc wrong address whereas i sent many parcel on same address.

Dtdc sent back to mumbai but till date i don't get my parcel back. I wrote complain but not get any solution.

Where is my parcel gone?? Alwyas misplaced parcel. Big fraud courier service.

I need my parcel back asap

Your service is very poor. I'm too much disappointed with your service.
I have courier one parcel from nagpur to hyderabad, it takes 7 days to deliver. And nagpur branch, dtdc officer told me that they will be delivered any type of courier within 3-4 days. After 7 days i have to call 3-4 times to that office to check delivery status. It's totally disappointing. I will not be recommended dtdc services to any one onwards.

I had booked a courier to muddenahalli, chickballapur on 11th september 2018.
Consignment no:v49049062. The manager present at your franchise outlet in gajularamaram mentioned that if i pay rs 310/- the consignment would be delivered faster in 2 days else it would take 4- 5 days. Accordingly, i paid rs 310/- for express delivery. To my surprise, the parcel has been returned to me after 9 days saying that the address is incomplete.

I have mentioned the correct address along with the mobile number and pincode as well.

Kindly look into the matter and ensure that you appoint capable persons at your franchise outlets. Also ensure that either the parcel is delivered to the recipient or my money is refunded back to me.

Awaiting your response. Else i will raise a complaint in the consumer forum.

Regards

Seshagiri sarma

Dear team,

My courier got booked on 18/09/2018 from bangalore. It was supposed to reach mumbai today (20/09/2018). But the status shows still in bangalore hub. It contains documents which was supposed to be delivered by 20/09/2018.

Because of your negligence i am loosing my deadlines. Can you deliver my courier asap. How unprofessional you can be. This is the third time in a span of 1 month. It's highly irresponsible and top of that your executives gives us false details.

Dear sir,

Dtdc courier tracking number a41559447 is missing from 9th sept booked from ahmedabad for bathinda. Last status showing recieved at bathinda facility but parcel not available at any of the dtdc office - personally checked two offices at bathinda.
1. Dtdc railway road bathinda
2. Dtdc melaram road bathinda

It is sad that none of the executive at dtdc taking responsibility of the parcel. Highly irresponsible behavior by staff.

My package with tracking no. D46014061 has been booked on 11th september 2018 from suri, west bengal to deliver it to pune with proper address and phone number. The packet has been there in pune from 17th september 2018 from that day to today (20th september 2018) and my shipment status is showing that "out for delivery" and "not delivered (Last mile misroute (Otr)" or "not delivered (Receiver not available (Cir)" for 3 to 4 times. Earlier...

Shipment no. F11025561
Case no. Is 12511289

Some guy from the dtdc office picks up the parcel from the pick up location and delivers it to some unknown random location of his choice.

Worried, i called the customer care of dtdc, they gave me a number to which i called and this lady talks to me so rudely as if it was my mistake. Customer care representative kept lying me saying this issue will be taken care but it never did.

My parcel is lying somewhere with no botherence and care.

I am planning to visit the nearest dtdc centre from my location and will ask them to deliver my parcel back.

My post will go to the social media and everywhere possible. People should be aware of such fraud courier companies.

I sent a courier to kolkata, firstly dtdc sent my pckage to a wrong delivery site and on calling every different person asks for different details. One person said they cant deliver to the said pincode. Another peraon said that they have recorded a different pincode. After sending the receipt also there is no whereabouts of my courier. Their customer care seems busy all day and even if you get lucky through the call they are not giving any answer of when courier will reach.

Very bad service. Highly disappointed

This is to inform you that i have placed an order for courier delivery to kanpur vide tracking number-d[protected] but the parcel was undelivered as stated you do not have services in that location.in spite of knowing that no service is available the branch again sent the courier but this time they did not shared the tracking number.
As my parcel contained perishable food item it got wasted and could not reach out to the destination.
I wasted a lot of money and time on following it up with the branch number sf470
I would like to claim the refund from the dtdc branch for my courier charges of rs. 800 and food charges of rs. 500 so in total a sum of rs. 1300.
Kindly do the needful at the earliest or i will file an fir against the same.

Dear sir/madam,

I have sent a courier through dtdc vide docket no k14622208 on 4th sep.
But i am unable to track the documents.

I have couriered it from your haltu, kolkata-700078 contact office.

It is unfortunate that no body can provide me any information regarding my documents.

I have sent mail to dtdc for 6-7 times but did not get any reply

Kindly update me about the status on urgent basis.

Regards
A sinha
[protected]

Package including small machine parts of two kilograms and a tshirt, bought fresh. Packing was done by DTDC member, Satya Niketan branch, New delhi.110021.when the parcel was recieved at Agartala (destination), the tshirts was found torn at several parts and let to the loss of more than 1100 rupees.After a deposit of 840 rupees for shipping a material, you find the material to be damaged, it means the purpose was lost.

Hi,
This is vishnu priya from hyderabad. My parents sent me courier with consignment number h82683837 from rajahmundry on 8th sept 2018 it has been nearly 10days but i didnt received yet and also the status is showing misroute on sept 18th at hyd hub. None of your customer service executive is in contact with me and there is a rude response from your executive when i contacted them they gave several contact number in which none of them responded well.
Registred compliant no: 12471058.

Please resolve this issue as soon as possible because the parcel contains medicine which is very important to me.

My consignment has arrived today with customs bill which was not intimated to me at the time of payment.

Moreover the content of consignment has arrived in poor condition.
I had packed my consignment very carefully and in organised manner but when i received it, it was packed like rubbish in garbage bin.

All my clean clothes require dry cleaning now. My shoes were taken out of poly bags and dumped with clothes.

Even after paying such a huge amount, the package handling is very bad.
I am highly disappointed with the services, will not avail it in future.
Also will advise the same to my family and friends.

My courier number# d45709748. I had couriered on 8th sep'18 from pune and destination was bangalore. From 11th sep'18 morning 7:07am, the shipment is stuck at madiwala, bangalore. I was told that delivery will be done by 14th sep'18 maximum. But till date i dont see any progress in the delivery status. Bangalore madiwala office number is always busy and no contact could be made. People in dtdc office pune always tell me to call after 1-2hr so that they can tell me the status but till date they are incapable of doing that. I have paid 1000 rs for the courier and now i feel utterly disappointed.

I had sent a package using dtdc courier service on 12/09/2018. My consignment number is m69377762. It was a 2 days delivery but the package hasn't been delivered as of today i. E 17/09/2018. Also online tracking shows that the parcel was scheduled for delivery twice but was not delivered because of some mis route. Also online tracking shows the wrong pincode than what i had put in the address provided during booking the package. The booking office and the receiving office weren't of any help and were shifting the blame to one another. Even the customer care number was a bust as i tried calling 2-3 times and was made to wait for 5-6 mins each time because o[censored]navailability of executive. The package contains some important documents

Dear sir / madam,

As per the mentioned subject i would like to bring to your notice that the shipment no. M70329586 has not been delivered to the said address. Whereas your tracking sheet says gift box delivered on 13 september 2018.

Request you to look into the matter at the earliest and resolve it.

Thanks & regards

Sudhish kt
[protected]

A consignment c84849474 booked from chennai to bhopal on 7/9/18 has not been delivered to the consignee. The tracking shows that it is still at chennai hub. The customer care nos. Of dtdc are all non functional. Pl ensure delivery under intimation to the senderthere is no response from the courier company in spite of registration of the complaint. The complaint no. Is12473731.

I have purchased from adda247 store two books online which are not yet delivered to me by dtdc. The tracking numbers for two books are z[protected]Adda store order id: #cp2321641) and z[protected]Adda247 store order id : #cp2321695).

Both the tracking numbers are showing 'successfully delivered' in dtdc website. But i have not yet received the above mentioned items. How can the status show as 'successfully delivered' in the dtdc website as i (Soumik das) have never received the above mentioned items from dtdc.

The receiver's name is showing as only 's' in the dtdc website. But no relationship, phone number, email address is not mentioned in dtdc website.

How can the receiver's name show as only 's' and why is there no other information of other details (Relationship, phone number, email address) in the dtdc website?

I have never received a single phone call from dtdc. Most courier/delivery companies call the the concerned person before delivering items.

Why is dtdc so irresponsible? How can they write 'successfully delivered' in delivery status column?

With regards,
Soumik,
Kolkata, wb