DTDC Courier & Cargo Complaints & Reviews

A consignment has been sent from dtdc courier services from jaipur to mathura with consignment number z62816634. The consignment has not yet been delivered to consignee but online portal of dtdc shows that it has been delivered successfully on June 20, 2018 (Pfa snapshot from website of dtdc courier services). Dtdc, please provide the information to whom the consignment has been delivered and contact details of the reciver. And if the consignment has not yet been delivered then why the false information has been provided on website?

For your information, consignment was booked on jaipur office for mathura. Address of addressee can be shared on request.

My contact details are : Mr Dinesh Kumar Varshney (Dinesh.[protected]@gmail.com / varshney.[protected]@gmail.com, [protected] / [protected]).

Sent the cover through dtdc hyderabad to purulia, westbengal last friday i. E 15th june, 2018. Consginment has not reached to destination. There is no information on website in tracking details.

Regarding this consignment, i contacted in hyderabad branch.
I am not getting proper and reliable answer from them.

Please help me to solve this problem

There is very pathetic to use DTDC service.as one of my consignment from Mumbai to Ranchi docket number M68066205 comes at Monday 18/06/18.but till 21/06/18 I have not received that is very urgent.i called almost all of the nearest branches but horror service you are providing.as I came to concern branch the shop is closed now and the person Sanjay [protected] not picking the calls.i did message that I need urgently.but still making 5-7 calls he didn't picked.so my question is that when this person go for the delivery.please take any action regarding this.my consignment is very urgently bt you all are just taking money very bad service... Regards Sandeep Kumar [protected] [protected]@gmail.com

Dear sir / madam,

My self bhasuwan s/o sh. Rakesh chander jain from chennai - 6000016 vadapalani tamilnadu.

My firms name is jain advertisers, i m running a courier business since 2003 in nakodar. My service tax registration number under courier service is adppj6290fst001

I was applied a franchise for dtdc courier & cargo ltd. For vadapalani, chennai

For this franchise i was paid 2 demand draft in the name of dtdc courier & cargo ltd. Payable at bangalore, demand draft’s nos. Is

012033 rs.: 15000/- dated : 1-sep.-2008 issue from bank of india, mountroad
012034 rs.: 7500/- dated : 1-sep.-2008 issue from bank of india, chennai

After this payment with in 10 days company was issued me a code - zf2405 as per dtdc company representative says this is my agency / franchise code.

After this he told me ur agency / franchise is activated & know pls send me some payment for office stationery. Then i was make 2 more demand drafts :

Rs.: 3680/- & rs.: 250/- dated 24-oct.-2008 issue from canara bank, vadapalani

After receiving this demand drafts suddenly they r stopped my agency / franchise. I have not worked a single day with dtdc & i have not booked a single document for dtdc.

Today is 26-aug.-20014 but till time i have not rcvd my payment refund. I was made several calls to dtdc bangalore office, also i was make several calls to company's regional (Chandigarh) office & talk this issue with mr. K. J. Singh & miss. Aaju. Along with this i was make several calls to dtdc zonal office (Delhi) & i was talked with mr. Jatinder sethi.

I was spend at least rs.: 2500/- for telecalling. But still i have not rcvd my payment back.

Here i m requesting u to pls take necessary action against this kind of cheep / fraud companies. So after that nobody do this repeat & this is a lesson for others...

Kindly support me to refund my money.

Thanks & regards
Basuwan ji

My e mail to DTDC
1. This is with reference to my earlier mail on subject issue and consignment reference number V46980142

2. Despite my constantly reminding you, it is observed that you are not seems to be interested to resolve the issue. The consignment is yet to be delivered to the requisite address.

3. Please not if the issue is not resolved with in 48 hrs after receipt of this mail, undersigned will be constrained to take up the matter to consumer court apart from publishing the entire matter in leading newspapers.

4. This may be considered as informative notice for all legal purposes.

5. For any assistance in delivery address, you may contact Pooja on mobile number [protected].

and the address again submitted is as under.

Varun Verma
C 27 Kunwar Singh Nagar
Nilothi Mod Nangloi Gali number 10
Delhi 41

Yours sincerely,

Rajesh

My last email
1. This is with reference to my earlier mail on non delivery of item.

2. In addition to the address, the below address can be used for prompt delivery.
Varun Verma c 27 Kunwar Singh Nagar nilothi mod Nangloi Delhi 41
Gali no 10

3. For any further delivery related assistance, please call Pooja on [protected]

We have sent a courier on 5th june from pondicherry to thiruvottiyur, and the courier is still in thiruvottiyur hub for the past 15 day. There is no intimation from the courier side regarding the delay. And there is no proper response from the question raised during the phone call. Nobody is picking up the call. Find the tracking no below and do the needfull asap.

Tracking no : c82711491

Consignment no. Z61819148 has been lying in Kolkata for the last 3-4 days, I’m not able to understand why it isn’t being shipped ??? It was expected to reach by Monday but when I track my thing it’s still showing in Kolkata, I really hoped dtdc was good but it’s left a very bad impression on me... Hoping that you would solve the matter at the earliest as the customer care number was also not very helpful

Hi, this is vijaya. My coriure has came from pune to chennai last week but till now i didn't deliver that coriure. I am continually taking follow ups but no response from porur branch, chennai. My consignment no isp46358204. I need that coriure on urgent basis n today is last day for my claim application. But till now i don't get my coriure. Online status is showing door lock but my door was not at all lock on saturday.

Tracking number : z62928180. Wednesday courier has been done till now not rcvd any courier not any information regarding this courier. Neither dealer whi has done the courier nor drdc offoc3 is responding properly. I am very tensed as its urgent. Please please help me regarding this i will be really thankful to you. When i track through number it shows no data available.

Management of DTDC Kavali - 524201 is not replying to the customer queries patiently, they are giving answers very recklessly. My Consignment no. H80955582 was shown out for delivery on[protected], we called office many times to deliver before office timings.But they called us for delivery at 8:30PM when we asked the Franchise people they are not responding smoothly.please take action on them.

Pl find my consignment no d42389807 from bdi (Mp) to cuttack (Orissa) more than 10days. Still it is not yet delivered. On e-tracking of parcel it was found that the item has reached at cuttack on dtd 08.06.2018. Again with contact with one of the dtdc center at cuttack the said location of parcel at cuttack also confirmed on 14th jun. Still the concerned center/person showing least responsibility for delivery. It is completely harassing and doubtful intention.

I mentioned the wrong address on my courier package while sending it to bombay.
Realised my mistake and went online to track the package but it had been delivered and received by some1 i don’t know in another state far away from my delivery location. I wanted the parcel to go to mumbai but it shows that the parcel was revived in haryana by some1 called ashu who i don’t know. Please resolve this issue and require where the parcel has gone

Dear sir,

I would like to take you kind attention, my colleague booked the parcel having number-h80715374 dated 4th may 2018 from vijayanagaram. It has to deliver to andhra pradesh grameena vikash bank, jadagevpur, dist-siddipet.

As i tracked this parcel to dtdc website showed the delivered status dated 16may 2018 but no parcel is beeen received till now.

So many time i have mailed to dtdc customer care but no proper response.
They have given numbers of these persons having mobile number [protected] and simran. Both persons is highly unprofessional and rude, madam is not ready to pick phone and sir not interested to reply query, every-time said that he will reply after inquiry, till now no reply. Finally i have to complain through indian consumer forum.

You are been requested to kindly let me know where has my parcel delivered and delivered the courier at the its destination.

I am following up dtdc courier team last 15 days they are not able find out and not even interested to deliver.

Please treat this message urgent.

Here under i am affixing the counter-slip of booked parcel.

Thanking you.

Regards,
Anshul jain
[protected],
[protected]
[protected]@gmail.com

Awb no: r29510660

I sent a mail (On 10th june 2018) to dtdc regarding the change in address of courier before they deliver (Delivery was on 13th june 2018) the item (Attaching the copy of mail). Now the item is in wrong address, i contacted them regarding return of the product and the replied they are helpless because they delivered the product. And also they added to contact jabong.com for the return service.
After that i sent a mail to jabong.com regarding the same. And they informed to contact your courier service for the return (Attaching the screenshot of mail from jabong.com)
I want my item back or send to,

Jabong.com returns processing centre,
Plot no.82a,
Sector 18, gurugram, haryana-122015

Kindly please proceed this complaint.

Awb no:r29510660

Hi,
I’m renjith living in uk. I have sent a parcel from london to trivandrum on 26/05/2018, i’m not at all happy with the service which you provided. I am mentioning below the services which made me disappointed.
1) 12.5kg they charged me £60.75 including handling charge.
2) they did not provide me a proper invoice.
3) it took more than 3 weeks to deliver.
4) missing one expensive t shirt and 3 boxes of sweets.
I’m attaching the parcel details with this
Sak[protected].
I want to know about my missing items,

Hello

My self bhagirathsinh vansia from surat sachin. My parcel tracking number is m48777873. As per dtdc website tracking it seems delivered on 5th may 2018 but i haven't received. I called to dtdc office surat on [protected] and [protected] numbers but they are not picking my call. And also they not providing signature proof of delivery kindly request to help me to my parcel delivery.

I m a resident of puranik rumah bali at godhbunder road just opposite to lodha splendora but the dtdc officers call us to collect the courier from their branch as they don't come to rumah bali to deliver but they deliver in lodha splendora which is at the equal distance from the kasarvadavali branch just like rumah bali. I don't understand the reason for not delivering at the address, again and again we got a call from the office to visit the branch to collect and also we pay ample amount of money but this type of service is not appropriate. Please look into this matter

I booked a courier on june 5th, 2018 from mumbai to mau (Up). Earlier my consignment number was m 65252288 but later due to some reasons they changed my consignment number which is d 43857072.

On june 11th, 2018 when i was tracking my courier but did not find any update on dtdc website and then i called up to dtdc booking agency. After an argument they inform me that my consignment number has been changed due to some reasons.

On june 12th, 2018 my brother picked up consignment from dtdc office, mau. After opening that consignment we found one of my gifted suit was missing. At the time of courier there was 7 suits in that packet which was 4.8 kg. After inspection i found a torn (Cut) inside my plastic bag, which was covered from dtdc tape.

I called up to the dtdc courier, mumbai to complaint but they asked for some time to figuring it out that what has gone wrong. I followed up whole day; however no proper explanation was given. That was an extremely cold and irresponsible approach from dtdc couriers.

It is really un-professional from the courier side especially when a customer put so much trust and faith along with his time and efforts to send a courier. I would like to take legal approach on this matter to seek justice.

The cost of my suit is 2500 inr. I want my missing suit back or my money refund.

All pictures attached related to this issue.

C82891292 is the docket number. The courier contains very important documents. While on the parcel and on the receipt, the pin code is correct but while tracking it, i came to know that the dtdc representative has entered a wrong destination pin code. I have been trying calling on the customer service numbers, but either the numbers are not functioning or there is no response from the other end. This is the height of carelessness....

Dtdc-k09639211

I booked a parcel in month of april but my client did not receive the parcel but dtdc as uploaded it's is successful delivered. I called dtdc customer service for past 1 month for proof who received the parcel.. But they failed to provide the proof.. And no proper response each one giving different answer.".. I think parcel is returned... I think it is delivered"parcel is worth 2000rs. They lost the parcel and responsibile. I want my money back.