DTDC Courier & Cargo Complaints & Reviews

Management of DTDC Kavali - 524201 is not replying to the customer queries patiently, they are giving answers very recklessly. My Consignment no. H80955582 was shown out for delivery on[protected], we called office many times to deliver before office timings.But they called us for delivery at 8:30PM when we asked the Franchise people they are not responding smoothly.please take action on them.

Pl find my consignment no d42389807 from bdi (Mp) to cuttack (Orissa) more than 10days. Still it is not yet delivered. On e-tracking of parcel it was found that the item has reached at cuttack on dtd 08.06.2018. Again with contact with one of the dtdc center at cuttack the said location of parcel at cuttack also confirmed on 14th jun. Still the concerned center/person showing least responsibility for delivery. It is completely harassing and doubtful intention.

I mentioned the wrong address on my courier package while sending it to bombay.
Realised my mistake and went online to track the package but it had been delivered and received by some1 i don’t know in another state far away from my delivery location. I wanted the parcel to go to mumbai but it shows that the parcel was revived in haryana by some1 called ashu who i don’t know. Please resolve this issue and require where the parcel has gone

Dear sir,

I would like to take you kind attention, my colleague booked the parcel having number-h80715374 dated 4th may 2018 from vijayanagaram. It has to deliver to andhra pradesh grameena vikash bank, jadagevpur, dist-siddipet.

As i tracked this parcel to dtdc website showed the delivered status dated 16may 2018 but no parcel is beeen received till now.

So many time i have mailed to dtdc customer care but no proper response.
They have given numbers of these persons having mobile number [protected] and simran. Both persons is highly unprofessional and rude, madam is not ready to pick phone and sir not interested to reply query, every-time said that he will reply after inquiry, till now no reply. Finally i have to complain through indian consumer forum.

You are been requested to kindly let me know where has my parcel delivered and delivered the courier at the its destination.

I am following up dtdc courier team last 15 days they are not able find out and not even interested to deliver.

Please treat this message urgent.

Here under i am affixing the counter-slip of booked parcel.

Thanking you.

Regards,
Anshul jain
[protected],
[protected]
[protected]@gmail.com

Awb no: r29510660

I sent a mail (On 10th june 2018) to dtdc regarding the change in address of courier before they deliver (Delivery was on 13th june 2018) the item (Attaching the copy of mail). Now the item is in wrong address, i contacted them regarding return of the product and the replied they are helpless because they delivered the product. And also they added to contact jabong.com for the return service.
After that i sent a mail to jabong.com regarding the same. And they informed to contact your courier service for the return (Attaching the screenshot of mail from jabong.com)
I want my item back or send to,

Jabong.com returns processing centre,
Plot no.82a,
Sector 18, gurugram, haryana-122015

Kindly please proceed this complaint.

Awb no:r29510660

Hi,
I’m renjith living in uk. I have sent a parcel from london to trivandrum on 26/05/2018, i’m not at all happy with the service which you provided. I am mentioning below the services which made me disappointed.
1) 12.5kg they charged me £60.75 including handling charge.
2) they did not provide me a proper invoice.
3) it took more than 3 weeks to deliver.
4) missing one expensive t shirt and 3 boxes of sweets.
I’m attaching the parcel details with this
Sak[protected].
I want to know about my missing items,

Hello

My self bhagirathsinh vansia from surat sachin. My parcel tracking number is m48777873. As per dtdc website tracking it seems delivered on 5th may 2018 but i haven't received. I called to dtdc office surat on [protected] and [protected] numbers but they are not picking my call. And also they not providing signature proof of delivery kindly request to help me to my parcel delivery.

I m a resident of puranik rumah bali at godhbunder road just opposite to lodha splendora but the dtdc officers call us to collect the courier from their branch as they don't come to rumah bali to deliver but they deliver in lodha splendora which is at the equal distance from the kasarvadavali branch just like rumah bali. I don't understand the reason for not delivering at the address, again and again we got a call from the office to visit the branch to collect and also we pay ample amount of money but this type of service is not appropriate. Please look into this matter

I booked a courier on june 5th, 2018 from mumbai to mau (Up). Earlier my consignment number was m 65252288 but later due to some reasons they changed my consignment number which is d 43857072.

On june 11th, 2018 when i was tracking my courier but did not find any update on dtdc website and then i called up to dtdc booking agency. After an argument they inform me that my consignment number has been changed due to some reasons.

On june 12th, 2018 my brother picked up consignment from dtdc office, mau. After opening that consignment we found one of my gifted suit was missing. At the time of courier there was 7 suits in that packet which was 4.8 kg. After inspection i found a torn (Cut) inside my plastic bag, which was covered from dtdc tape.

I called up to the dtdc courier, mumbai to complaint but they asked for some time to figuring it out that what has gone wrong. I followed up whole day; however no proper explanation was given. That was an extremely cold and irresponsible approach from dtdc couriers.

It is really un-professional from the courier side especially when a customer put so much trust and faith along with his time and efforts to send a courier. I would like to take legal approach on this matter to seek justice.

The cost of my suit is 2500 inr. I want my missing suit back or my money refund.

All pictures attached related to this issue.

C82891292 is the docket number. The courier contains very important documents. While on the parcel and on the receipt, the pin code is correct but while tracking it, i came to know that the dtdc representative has entered a wrong destination pin code. I have been trying calling on the customer service numbers, but either the numbers are not functioning or there is no response from the other end. This is the height of carelessness....

Dtdc-k09639211

I booked a parcel in month of april but my client did not receive the parcel but dtdc as uploaded it's is successful delivered. I called dtdc customer service for past 1 month for proof who received the parcel.. But they failed to provide the proof.. And no proper response each one giving different answer.".. I think parcel is returned... I think it is delivered"parcel is worth 2000rs. They lost the parcel and responsibile. I want my money back.

I want to complain about the guntur branch (Guntur - gujjanagundla).

In past 1-1.5 months we have 3 couriers and this branch is doing very bad job

V46064853: june 13th, no body was at home, courier didn't even try to call the receivers or senders phone number and just gave the package to watchman. If watch man denies that he didn't take package or we didn't check online what is the problem.

H08643246 : it reached gujjanagundla center on saturday june 9th and they just kept the status "out for delivery" for 3 days. My mother was at home and they didn't attempt to deliver. We were not aware of tracking number so we don't even know its with them until we got the package. And they finally delivered on tuesday june 12.

H07938808: this we are tracking and thursday may 17th saw out for deliver and informed my mother to be at home. They didn't deliver on that day. Next day we got the number and started calling them, they didn't deliver on 18th also. And 19th my mom called main office and they finally delivered.

I am expecting 1 more package in next couple of days.
Z63383516 : i need this by friday because its a time sensitive one.

I went to Jaynagar mazilpur DTDC branch 12.06.2018 to courier a amazon return with valid invoice and return request. The representative confirmed the address of shipment and made a DTDC plus receipt (DTDC COURIER consignment no V47346104 enclosed with this mail) and confirmed me that it will be delivered within 48 hours thats why charged Rs. 310 /- from me. Today(13.06.2018)I got a call from this branch asking to submit their receipt and take return the money paid by me as they are unable to send the item as the product is a STONE.
I went to their store but found the package was opened already. Then I contacted with the branch supervisor Mr.Anirban . He replied me that he was unable to tell any thing if I wanted to know anything then i have to visit their head office. Also blamed me saying that i am giving wrong information about the product price whereas i had company invoice of that particular product mentioning the price including GST and all tax.

I think this is a harrassment for me by your courier service. I should be informed first time when I have made the payments.

Dear all,

My courier number is n20092028

My parents send me a courier of my educational original certificates through dtdc
I check online so it's shown it's successfully delivered on 2 june but till date i didn't receive

Today i got a call from dtdc courier services that your courier is received by prithi
I don't know who she was
So later on i came to know that his son was working in my company so she handover that courier to his son but still he didn't informed me

12 days has gone and he didn't informed me

The main thing is that just to make delivery your delivery boy will handover the documents to anyone
What is this

How careless you people are

Today only i complaint in police station against dtdc and that delivery man

I had an issue with dtdc where they had not delivered the product to me but on their system it showed that they had already delivered it. On calling them, they said they had delivered it on wrong place. I asked them for the details/id proof of the person they delivered the product to, they couldn’t. My tracking no. Am67071438
Cont: [protected] / [protected]

I am harshita from ambala
My order package is in ambala hub dtdc it is showing delivered on 4 but i haven't received it yet neither i get any mesage or pick up call from your delivery boy. Neither there is one for call attend in ambala branch. How can your branch is so careless customer is waiting here for package and there is no delivery. If my problem is not resolved i have to take action against dtdc.

Subject mentioned courier is lying in destination city since last five days. Everyday i call them they say same thing that special delivery has to be made to reach our area and same will be delivered today. All other deliveries made by amazon / flipkart / paytm are delivered in 2-3 days. However i don't understand why dtdc is feeling difficulties in reaching our area. This shipment contains uniforms for my daughter and schools will reopen tomorrow. Same when explained to dtdc they are taking things casually. To get these deliveries faster i paid extra money to shopforschool.in however till date i have not received my parcel.

One mr sajeev. (Branch manager, kollam district, kerala) he talk to me very badly and he dont know how to deal with a customer.. I called him on 12/06/18 for enquiring my parcel's status. At that time he dropped my call without my permission.. And i again called him but he replied very fastly like..."we already send to the correct address then why did you call and that status we will update the site at correct time."with very bad voice with harshly.. Penetrated voice type... Definitely i dont use this service again and dont recommend this service to any of my friends and relatives. Thanks

I have placed my courier on june 6th 2018 in dtdc courier saravanampatti, near kaalapatti pirivu. They promised me to deliver my courier next day. We have called post two days from the date of courier. They said they will deliver the next day. This answer last for one week and their response was same. I had to followup daily on this where as it's their primary responsibility to give us an update incase of any failure. Today i called them and their response was offensive and they said us to get back the courier as they doesnt have service to kanyakumari. My question is, these people doesn't know whether they have service to their courier? These people made me tense and also made me wait for more than a week. Then i manually asked those courier person atleast to hold the package and spend my money, traveled to nodel point and got my courier.
If money was their (Dtdc) motive, then am sure they will fall soon.. Very frustrating experience with dtdc. I dont know where to raise this as complaint. But need justice on this irresponsible behavior of this courier service.

Service provider - dtdc sree murugan agencies

Consignment m65172952 booked by dtdc from dahisar, mumbai on june 7th has not been delivered to final destination karvy, hyderabad till date (Was to be delivered on june 9th, 2018). Rigorously following up with dtdc, hyderabad &mumbai but are helpless in tracing the consignment. I would like to get the cost of consignment which is rs.10000/- from dtdc & also the courier charges rs.120/-. My name is madhav shenoy, cell no:[protected]. E-mail:[protected]@rediffmail.com.