DTDC Courier & Cargo Complaints & Reviews

We have sent 5 covers on 05/05/2018. Out of which 3 was delivered on 07/05/18 after 4 pm (This is main problem for us as the cut-off time is 3 pm. The courier reaches the location on same day we send but always delivered after 3.30 pm) . Another two POD Nos.B54198115 & B54198117 was not delivered on 07/05/18. After our several followup on next day (08/05/18) at last the delivery boy told us at 2.30 pm he is going to deliver. But delivered B54198115 at 4.30 pm on 08/05/18 and till date another B54198117 is not delivered. But track record shows "Out for deliver 8:05 pm (night) and delivered at 8:36 pm" when the office was not open.
This is not only case, many time we face same problem with DTDC Mangalore. Why such abnormal delay happens? Why don't you deliver courier next day before 12.30 pm where destination is 90 km away and parcel reaches destination on the same day night.

I dropped of the packages at dtdc iit kharagpur on 5th may'18 with the tracking number g90537048 for jamshedpur. I checked online tracker which showed consignment number doesn't exist. I called the person at the dtdc iit kharagpur office on 11th may asking about the package. The person seemed to be very casual and said he will dispatch the package on 11th and said it will reach in 3-4 days. After charging rs.1600 is this the kind of responsibility and service expected!??

Though i know the customer satisfaction % is just 2% but still i m hopefull you will listen to my complaint D42172241 i had send this parcel to mumbai from kol dtdc new alipore office not only it reached in damaged condition the bday gifts i had sent for my niece also got damaged, parcel had reached late, delivery boy left it with the watchmen not delivered it till home...i have proofs in pictures which i m attching here...Wrong declaration on the website...misleading information...

My friend parcelled a parcel from jodhpur rajasthan with paying the extra charge for the fast delivery of parcel it was very urgent courier and was to be delivered on tuesday to goa but till wednesday night was not delievered to. Me nor the
Parcel men giving a satisfactory reply that made a heavy loss to me so i am filling a case against th dtdc in court for the loss that i beared details of parcel booked place are as follows name jai prakash place jodhpur rajasthan phone number of booked person [protected]

My complaint is about dtdc courier services. Docket number is b54565019.in favour of sh h p s sohi, commandant, border security force in jalalabad (W), pb has not been delivered to the consignee and returned back to courier agency bangalore (Madiwala) without intimation in this regard provided to the consignee. Due to urgent nature of parcel consignee is unable to produce before the concerned office. Matter may please be inquired at your end and necessary action may be initiated on the part of fault of courier staff. Also requested to arrange the delivery of said courier by fast means of communication to the consignee at mentioned address please. Contact no is [protected]

I sent a courier on 1st may through dtdc with consignment number v45974530 from bangalore. I have been continuously tracking on dtdc's website and since 5th may it is showing successfully delivered. Till today 09-may-2018 my family has not received the courier and even not any courier boy came to deliver the courier or called on the mobile numbers.

My complaint is about dtdc courier services,
My docket number was x2018053.
It was icici bank chq book. Address was written on chq book was correct and previosly i got chq book from different services.
This parcel went to nahur branch and he didnt went to my home and just put a remark of wrong address.
I called nahur, andheri as well as ho-goregaon. But no one gave proper solution. Finally i got information that it is marol branch. So i went and personally collected.
If a guy is unable to find home then he should called me.
I had not received any reply on email and without confirmation they closed the ticket.

This is to draw your attention to the unsatisfactory courier service by your company. I handed over the packet with reference number V43909132 on 4th May 2018 at Nayandalli Roadbranch(franchise & it was an emergency document so sent it through DTDC Plus & Rs 195/- courier charges, Not been delivered till date, but there has been no satisfactory measurements taken on the part of your company even i complained in customer care regarding this Case no: 11335738 to give details of the delay no answer from them also.
Courier status showing its delivered to the city but still not yet delivered to recipient. today evening my father visited to branch, then we came to know its laying at office. Kindly check why they haven't sent my courier on time.

Dear DTDC team,

We have started a new online shopping cart company and for surprise we have got 13 orders on the first day. We wanted to test the service of every courier company and we have dispatched to our customers so that we can appoint them as our permanent courier partner Unfortunately all the 5 orders sent through DTDC is still not delivered. All other customers received the package which are sent through other company services except yours.

Date of courier: 05.05.2018 ( 4 days over still not delivered)

We dont want to select you as our partner and get into trouble. Help us to get the products delivered tomorrow to avoid bad name from our customers to our company. Or else we will file a case in consumer forum for the losses we incurred because of your non delivery.

Tracking number:
C[protected] Pattu Murugan
C[protected] Panchi
C[protected] Chandra Mohan
C[protected] Mahesh Kumar
C[protected] Nagarajan

Regards
Rajkamal
Founder
www.tamilanstore.com

My dtdc courier having tracking number-x23801567 was booked on 5th may 2018 and is showing no data available for the past three days. Customer care is basically non existent. I tried to call all the regional customer service office but no number they provided works. Plz help me resolve this issue. I really need the item. If the issue doesn’t get resolved then i would suggest no one to use this courier service in india. They are the worst

Hello
I'm from vijayawada, andhra pradesh. I was supposed to receive a parcel containing books from haryana. The estimated date of delivery was may 9. However i've been tracking the delivery and it showed as the product not delivered quite obviously. But today at around 5:30 pm i received a call from one of the dtdc offices-ring road, vijayawada (Address as stated by the caller) asking me to collect my parcel as i wasn't available for pick up. I have never received any call from any of the delivery agents. Upon stating this the caller turned quite aggressive and abusive even though i threatened to file a complaint. There have been several such similar complaits from this office where in the officers accuse/abuse us of not being available for pickup. Please note: i've been tracking my delivery ever since i placed the order, it never showed as person not available for delivery, i tracked it immediately after the abusive call ended, it shows as person not available for delivery.
I kindly request you to look into the matter.
I hope i receive my package intact and if possible, an apology from the abusive lady.

Hello, I have booked courier through DTDC on date 28.04.2018 from Raipur to New Delhi but due to careless work of Dtdc team They have send Parcel Raipur to Raigarh and again Raigarh office send parcel to Raipur now 10 days has to go but still parcel not delivered to New Delhi and in Dtdc website it is showing that out for delivery at Raipur address. As per DTDC parcel delivered on same address where the Parcel has booked. This is ridiculous work of DTDC.plz look this Matter and Try to Resolve as soon as possible.
CONSIGNMENT no- M63949738

Z[protected] docket number
Courier delayed long as per estimated time. Courier was important to reach on time. No response on customer care numbers available via net. Courier seems to be missing at Bangalore as last tracked is at Bangalore airport hub o. 2 may and no further information on it.

Look into this matter urgently and provide us solutions . If any more delay then compensation needs to be settled

I hav made courier through dtdc awb number m64457639 from mumbai to jamshedpur but showing mis route
I hav booked on 2 nd may 2018 and it should be delivered on 5th may but it has not been delivered yet plz help me solving this problem first time i m facing this issue through dtdc plz resolve my complaint as soon as possible plz solve this problem within 1-2 days

Hello i am major gds lamba and my address is
B3/519 netravati colony
National games village
Koramangla
Bangalore 560047
Contact number [protected].
I'd z59280827
I have been waiting for my post for past
Few days.
I have confirmed that my package has reached on 3 may. Since then i have been waiting for my package. It becomes really inconvenient if a customer has to contact for his package and shows your company in a very poor light.
Request make delivery by today itself.
Thanks

Con no-k10743091
Respected sir,

I shri kapilendra sahoo vill-dhanaharapada po-sankhatras dist-cuttack received a call from dtdc office ranihat, cuttack (Near chanakya hospital) at around 1300 hrs today i. E. 28 apr 2018 that a parcel/mail meant for me has been received by the office. Instead of delivering the parcel my address they told that the same is to be collected by person from the dtdc office ranihat branch.


I told that i can come in the afternoon to collect the same and reached the dtdc office ranihat branch at 183o hrs.


When i asked the dealing clerk to give my parcel. The dealing clerk told that the person who had given you call is not available now. I told him to check from the records/registers. He told to give a call from the same mobile phone from which i received the call regarding my parcel/mail. I told him that i have come from 15 kms and i have not brought the particular mobile phone. I told him that i have 6 mobile phones and it is not possible to be in possession of all the 6 mobiles at all times.

I told him to verify my identity from the available documents i. E. Driving licence. He insisted to bring the mobile. Otherwise he will no give the parcel. I asked whether my driving licence is not a valid document to verify my identity. He told no, the parcel can only be handed over only when i bring the said mobile phone.

On the above said facts i request your honour to deliver my parcel/mail at the below mentioned address.

Kapilendra sahoo
C/o-subash ch rout
Netajinagar
Po-madhupatna
Cuttack-753010

Mob no-[protected], [protected], [protected]

Thanking you.
Yours faithfully,

Kapilendra sahoo

On 30-4-18 i booked the consignment addressed s. P., chittoor district ap, chittoor, but fate its delivery not known. I contacted sri pre kumar and staff available are not in a position to inform the status my consignment. At last with great difficulty, i contacted in charge of chittoor branch phone no.[protected]. But on my repeated enquirers, he gave irresponsible saying the consignment “ was already delivered” to addressee and refused to furnish proper answer. On my enquiry with s. P office, they denied to have received since i earlier worked as responsible officer for 2 1/2 years. The consignment contains very very important documents. Now i urge to apprise me the status of my consignment promptly. The staff of dtdc are very irresponsible

Dtdc tracking no z57908303. On[protected] website showed that "receiver not present". But nobody attempted to deliver. There was my representative on the address for the whole day. They haven't called me or message. On the same day i've mailed my query to [protected]@dtdc.com followed by 4 subsequent mails. No single reply from dtdc and they simply returned product.

Dtdc consignment no v46104956. The courier was to reach allahabad from chennai (Tambaram) on 04 may 18 (In two days as as per courier representative tambaram), but courier has still not reached the destination.
As it was a important mail which should have reached by friday positively and as promised by courier representative tambaram.
It is requested to refund my courier expenses (I. E rs 270/-)

I saw a add. Of i7+ s/w rahul roy i asked him why you are selling you phone in cheap price he stated that his uncle is in operation theatre there is lack of money for the operation all the this he said was fake he just want to get money from us he said that he has courier the consignment to my address but when h go through the courier slip it was all fake tracking no. Was not showing any detail stam date was old and one of the dtdc courier employe is with him who help him to do these frauds. Please take action on this i have cont. Of that person
+[protected]
‭+[protected]‬
‭+[protected]‬
His bank details:-
Union bank of india
Name - akash karmakar
Ac no - [protected]
Branch - madhyamgram
Ifsc code - ubin0557005

I have attached whatsapp chat as well.