DTDC Courier & Cargo Complaints & Reviews

A consignment bearing V65591610 was registered at DTDC office located at PUNALUR | KERALA ON "[protected]" .Full payment was debited for Service by Air. Later the DTDC office mentioned that the consignment Number (Refer as CN hereafter) is no longer valid since the item cannot be delivered via air service. So new CN bearing D23448117 was provided from DTDC for tracking purpose .

While tracking out the new CN, it is shown that the item is held at COCHIN Apex Hub and not forwarded to NAGPUR Apex further even after a week .The reason for this is unknown .However we had tried to connect with the DTDC officials regarding the same, and NO proper response / reason for the delay was acknowledged .

So filing this compliant under Section 2 of the Consumer Protection Act, 2019 which defines a complaint by a consumer to obtain relie[censored]nder the Consumer Protection Act in the case of an unfair contract or unfair trade practice .

*Requesting that the compliant is to be reviewed and acknowledged at earliest .

Today I received a chocolate box sent by my family for festive occasion. The courier was open and a long slit in the chocolate box. 2 out of 3 chocolates were missing from the box.
Ridiculous service despite of charging huge fees..

HI, I have not received any parcel on Tracking Id/ AWB number - P81892914 But in DTDC Tracking sites there is mentioned "DELIVERED". Please tell me where is my parcel. I have not received any call from DTDC also. This is serious thing.

I called DTDC customer care and raise multiple time issue in web portal but not getting solution from DTDC

HI, I have not received any parcel on Tracking Id/ AWB number - X15255904. But in DTDC Tracking sites there is mentioned "DELIVERED". Please tell me where is my parcel. I have not received any call from DTDC also. This is serious thing.

I called DTDC customer care and raise multiple time issue in web portal but not getting solution from DTDC

I have send the package from DTDC on 26th July 2022 and they have told me that it will be delivered within 5 days. But till now 06th August 2022 the package is now delivered. I have contacted their customer service and also logged one complain with ticked id: 3444390 but they are closing the ticked without any reply, its been more than 4 days they haven't replied for my ticket. My package tracking is shows as in transit at Tirupati branch from 29th July 2022 and till now the tracking is not changed now they are saying that it will take more 3-5days. The employee at their office is not polite and also they are not willing to help. Tracking id: D23864591.

On 3rd Aug one of my friend, Mr.Raju sended me a shipment from Bengaluru domlur branch to cochin apex. Actually he has sended me a google pixel 4xl mobile with full box and accessories. But, next day when i went to recieve the shipment i was shocked. When i open it inside it was nothing. Blank box. I was totally upset. My phone is missing. I raised a complaint to dtdc customer care and they didnt resolved my issue till now. They are telling that the actual weight of the shipment when booked and delivered was same (like 0.700kg) . But when i weighed the shipment after recieving in my hand it was only below 100g. I dont know what these people are doing like this. We people are trusting them and transporting all kind of materials ensuring the safety and security. If these kind of things happen how we can bear with them?? Please i need a quick action against them

I ordered on Tru Pedha, Dharwad, Karnataka for the purchase of Pedha (500gms) for Rs.300/- and Kardant (500 gms) Rs.430/- and shipping charge Rs.75/- (Total Rs.805/-) on 01.08.2022 to be sent to to my residential address at Avadi, Chennai-600054. The same was booked by DTDC under No.B12884270 on 02.08.2022 21.10 hrs and received by DTDC Chennai (Ambattur Branch) on 04.08.2022 at 10.01hrs. Despite the fact that the distance between Ambattur to Avadi is only 7KMs, the booked food product reached only today[protected] at 13.30 hrs more than 51.00 hrs delay. As this is a food product the unnecessary delay at Chennai(Ambattur Branch) would have caused spoiling the product and the same was not accepted and returned.
The unnecessary and the avoidable delay by DTDC, Chennai(Ambattur Branch) has caused a loss of Rs.805/- as detailed above. It is purely due to the negligence inefficient and deficiency of service by DTDC
The loss of Rs.805/- has to be compensated to me by DTDC only immediately

Hello,
d23835733 my order status initially was shown as out of delivery.but now it is changed to receiver not available cir.
But our team never received a call.
Please sort this asap.
As the courier includes a laptop.which should reach office for clearance.
Please help me with this.
Or let me know whats the challenge in contacting the receiver contact number.I can immediately call them an get them in contact with delivery person if required.

If not, as the address is a IT Hcl office.you can leave it with security guard.
Thanks

Hi, iam techi aju
I sent my computer from Arunachal Pradesh to Uttar pradesh via DTDC service.
I recieved the broken monitor screen and UPS( unit for power supply.
I have been searching for how to get compensate for the the damaged item but couldn't find any solution.
So I came across this website.
I have attached image of broken monitor that worth approx Rs. 90000
By looking at the broken item it is clear that it was broken due to negligence. It was wrapped in thermocol and bubble wrapper and also marked with handle with care yet they broked it due to their negligence.
I need help to resolve this issue as soon as possible.
Please help me!

My consignment number Z77832637 consignment to dehradun is showing Restricted entry OTR, please call mr J P Berry, Deputy secretary, Social welfare department at this Phone number +[protected], This is very important document and it is urgent, please deliver immediately.
Regards
Dr J P Nautiyal

I had courier to be delivered and the delivery agent called me to a location 200 m away from my home stating they don't have delivery in my location.
I really don't understand what is the problem if he drive additionally 200 m.

I am a women and I have a small baby. Taking the bay I had to walk to collect the package. The package was accepted from the collection center checking the pincode. If door delivery was not possible it should have been mentioned at time of collection so that we had option to look for other courier companies.

Delivery agents name is Naushad and his number is [protected]

My parcel is not a way is shown every time receiver refused delivery no call delivery agent some message your courier is out for delivery keep money ready but i have no call over or my parcel automatic cancel please solve the problem...

I was to receive a parcel with tracking numberD46610331. The delivery was pending for weeks, then I saw one day the status as delivered suddenly. But I got no product. It was 3 parcels together. Since it was a paid and high value parcel, I had tried contacting customer care more than 10 times, but they gave false assurance and just closed the ticket in an hour, saying the product is delivered. How can you cheat the customers in such a way??

I need my 3 parcels delivered ASAP

We at Kripa Enteprises Ludhiana Sherpur Road are not getting our courier and the courier is returned to sender with the reason that our Gate is locked whereas our office is opened all the time from 9 am to 6.30 pm daily on working days.
Many a times our important documents like cheuues etc are returned back and we incur losses due to late receipt of cheques

On asking the same to your office address near us at HP kanda buliding . opp Meera and company Sherpur, Ludhiana, the branch head / representative told our person that due to some personaly grudge the courier is returned intentionally by them after showing that our gate is closed

Kindly look in to the matter and solve it

I have book a Parcel for Faridabad through DTDC courier which Docket no. is T13443903. My booking date was 13th July/2022. I make many calls to deliver my parcel to Faridabad DTDC Team but they have not respond it. Now it's August month start but they are not giving me any information about my Parcel. Please take an action on DTDC courier and help me to find out my parcel.

My DTDC package with tracking number D15365617 is showing (ADDRESS INCOMPLETE OR WRONG-(CIR)). No one from DTDC has contacted me in this regard. All other courier services/ food delivery services are delivering to my address without any issue. I need that package really urgently. This is totally unacceptable.

Two Consignments K56874835 and K56745618 were marked as Delivered but neither me nor my family members have received it.
Raised multiple complaints with DTDC but no response received from their end. Ticket I'd: 3434079 & 3455408.

Hi team

By mistake I have mixed up the pincode number for consignment B11930173
The correct pincode is 342005

COURIER STATUS MARKED AS DELIVERED BUT NOT RECEIVED (Tracking no. Q[protected]

I have raised these issues to the DTDC Customer Support portal, but my queries haven't been resolved yet.

Regards,
Deepak Sharma

Email: [protected]@gmail.com

Mobile: +91-[protected]

I booked a parcel from your agency outlet P R Enterprise located in Koprigaon, Vashi NaviMumbai 400703 on 29/07/2022 under consignment reference D15800050. As per the tracking history the parcel is still lying in your Sakinaka Apex as ready for forwarding to Destination at chennai 600095.
This is deemed as your inefficiency and deficient in service and liable for claiming damages as per rules. Please ensure the delivery of the parcel immediately .