DTDC Courier & Cargo Complaints & Reviews

An envelope containing a document had been sent via DTDC courier from Brookfield, Bangalore on 28th December 2016. The envelope has not been delivered to me in Parappanangadi, Malappuram.
When tracked, it showed delivered, but after further enquiry at the Bangalore office, they gave address and phone number of DTDC office at Changuvetty, Kotakkal. The phone numbers given were not functional.
Next, I tried calling the Kochi Regional office, but unfortunately none of the numbers available on their website or on the internet worked.

I wrote a mail to their consumer support on January 18 with all relevant details and they registered a Case# 05520933. One mail asking the Kotakkal office for update was also copied to me. A few days back, I wrote another mail of enquiry regarding the same.

For the last 10 days though, I have got no responses at all.
At any cost, I want to receive that document. The document is extremely important to me.

Complaint: Parcel No.C73045105 in the name Of BA. PAUL

A parcel has been sent to thrissur on 24 th jan 2017 from Coimbatore. The same has not been delivered yet. On enquiry it has been revealed that they are not willing to deliver the same and asked me to come and pick up the parcel 5 KM away. I I am a man of 61 years.

No body called me to say that i should collect it by myself. When i called them they said that it has to be taken delivery from their office. I tried to call your office number. Nobody was picking the phone and finally i tried your customer care number in Bangalore which also was not working. My request is to let your customers know the customer care phone number.

I have advised all my business people not have any business with your courier . The service was deplorable . You should atleast have one working Phone somewhere, where hapless people like me will be able to at least make a complaint.
ba.paul
thrissur
28.01.2017 time 3.32 pm

My father had booked a consignment with DTDC to send me a parcel which contained LIC documents and ₹300. The parcel was booked on the 5th of Jan-2017. After about 5 days when the parcel was still not delivered to me, I tried to check the status of the consignment in the DTDC online tracking system. To my surprise I found that the parcel has been returned with the comment 'Returned Parcel Forwarded to facility'. I had received no calls or any information regarding the delivery and when I enquired about it to the customer call center the executive told me that the delivery boy returned the parcel as i was unreachable whereas my mobile number was clearly mentioned in the parcel. After several follow-ups and warnings over mail they returned the parcel to my father on 25th of Jan 2017. But, the ₹300 was missing from the parcel. So, we need to think twise before sending important stuff through DTDC courier service.

I have sent a watch to Fossil Services in Bangalore from Visakhapatnam by DTDC and they had given me a consignment number "H69515759". It's shown that the product has been delivered but the fossil services didn't receive any courier from them. So now the company is asking for PROOF OF DELIVERY (P.O.D). Please send me the 1st or original copy of P.O.D. My email address : [protected]@gmail.com . And my phone number is [protected].

Hellow,

I am ARUN KUMAR, i ciurier a bag on date of 16 jan 2017 From Nasik to Shadnagar 509216. Today is 28 jan 2017, till now i did't got my courier.
When ever i am ask to Dtdc staff at Nasik, they said it will take 2-3 days time.
But it will take 15 days time& till now my courier.
IF I NOT GET COURIER ON TODAY, I WILL COMPLAIT IN CONSUMER SERVICE COURT.

Best Regards
ARUN KUMAR K

I had sent a courier CN No. M44216913 from Mumbai on 20 January, 2017. I was informed that courier will be delivered to its destination Amritsar within 2-3 days.
As per the tracking history available on the website, courier reached Chandigarh on 21 January, 2017 but no update after that.

I called so many times on Chandigarh Customer Care but they just say that they have sent the courier, it should have reached Amritsar branch. But Amritsar branch says that the courier has not reached there.

None of the customer care executives is answering the issue. Neither they are trying to figure out the courier status.

This is to inform you that I have been waiting for my courier for the past 2 weeks and it hasn't been delivered. The courier is from Jalpaiguri District and was supposed to reach the given location by 18/01/17. However due to miscommunication of information, the pin code was stated wrong and upon fixation, DTDC claimed that it has been sent to it's Madiwala Branch and would be sent to me by Saturday which is 21/01/17. However, I didn't receive any calls from DTDC on the 21st regarding any delivery and the number which was provided was switched off the whole day.
On 24/01/17, I received a call from the manager of DTDC Madiwala Branch, Bangalore saying that the courier is with them and I should be going to them and collecting, otherwise it will be delivered to me by 28/01/17. Upon my further query as to why it cannot be delivered within the week, the man mentioned that they have more important couriers to deal with and they aren't available to deal with small couriers like these till saturday and the call was hung up. Ever since, I haven't heard anything from the service and none of the people incharge have been picking up the call.

The person who threatened me to get the courier by myself- [protected]
The Manager (DTDC Madiwala Branch)- [protected]

I am facing very bad experience on DTDC courier service. I sent parcels from UK on 30 Dec 2016 to India and paid all charges. I got call on 3rd Jan that your parcels are arrived and you need to pay INR10000 as DTDC has paid custom duty at airport. I was really surprised as there are used clothes and other used material in parcels. After following number of times, i didn't get any satisfactory answers from any one. Also no one is providing any information on which parcels and on what items they have applied charges. They have provided me one receipt from custom where there is amount written by hand scratching original DFree. I am really doubtful about this. Now they are saying amount is around INR15000. Also Mr. Vasi from Delhi office said that you cannot transport used clothes by courier as per courier act of India. Is this true? why i was not contacted before paying custom charges?

I booked a parcel weight of 1.5 kg. Cooking article in west mambalam detc courtier office situatd in arya gowda road and consignment no c72966569 on 19/1/17. But till this minute this hasnot been delivered to bangalore to theaddress mr. Ashoksrinivasan, c2/509, sjr luxuria near l&t south city, arakere iim post, off. Banarghetta road, bangalore 560076. And contact cell. [protected] and land line.[protected]. On tracking shown as delivered on 20/1/17 and received by siva. Actually not delivered to the address. I contact in[protected] yesterday and made complaint and even in chennai office where booked. Further a made in customer care through e. Mail. No information from your end till this minute. Even in bangalore the address also contacted.in the tracking delivered at madiwala branch. Kindly trace and delivered the correct address and take action on the erring persons. Your reply will be appreciated within 24 hours. Other wise i will take this to the media and legal. My e. Mail id. [protected]@gmail.com

Hello,

This is with reference to package no m44324215, which i sent from mumbai to delhi. The consignee says that she was never contacted, not did dtdc make any attempts to deliver. Dtdc says it made 3 attempts; so it sounds like a lie.

Now, for nearly one week dtdc says the package has returned to mumbai and it will be given back to us. Every day we are told that it will be delivered back to us 'tomorrow'. Tomorrow never comes.

So you have lost it; have you? Why cant you be honest? Why lie?

We would like the packet to be delivered today (Either back to us or to the consignee) or tell us that it is lost. Please do so anyhow, before we take action against you.

With regards,

Parthajeet sarma
Mobile[protected]
Mumbai

This is to bring to your notice that an all important cheque from Sony Corporation Bangalore which was to reach Mumbai office in SantaCruz W about 2 weeks ago - sent from Greenwood High Bannerghatta Road has been mis routed and there has been no intimation to sender or attempt to ensure it is delivered.
Collected on 11th Jan 2017
To be delivered on 12th Jan 2017
Courier contact person: [protected]

The 2 numbers which has been given to me through customer call centre
[protected] - not working
[protected] - not responding

I would urge you to please respond to us in time before we file a missing report and make the team involved on this accountable and penalise them.

I had given a document vide AWB No M 45255840 to Juhulane branch, Mumbai on 18/1/17 at 12.15 pm to be delivered at Ahmedabad. It has not reached till 23/1. No one gives any satisfactory reply also.

Pathetic services, non responsive management, irresponsible handling of courier and shameless argument of payment of extra charges to get a speedy 2 day delivery.

My consignment number: K92513115. I had ordered a vedio class from the institute of chartered accountancy caclub & the courier has been sent to my address as no one was there at home DTDC people without even calling me have returned the courier back. Now when I call no one is responding & I don't even know where is my courier as the tracking address is not updated. Neither institution people have received it. This is the most ridiculous response I have ever got from madivala dtdc people. Kindly resolve the issue earlier or else I will take up the same to higher authorities.

I sent a courier through DTDC PLUS service (one day delivery) from Kolkata to Bangalore. It supposed to reach to the destination (Bangalore, PIN-560037) by the end of business hours (6 PM) today, but not yet reached. I tried to track the consignment no. V33404405 via online as well as SMS, but there is no status update logged at all. DTDC is cheating with the common citizens. They don't have the minimal professionalism towards the paid service being a registered courier service provider. I would like to request everyone to stop taking their service. They are liable to pay the penalty as ten times of the courier charge. I believe commitment is the main key for a courier service, DTDC don't have that. Government should revoke their registration.

We had submitted a package to be delivered under one day deliver on 18th Jan 2017. It was not delivered even till 20th jan by 6pm. When we called the courier guy, he behaved in a very rude manner and lied that he as delivered. He also said that do not dare to call me again. This is pathetic. What kind of employees do you hire. Me and people in my circle will refrain from using DTDC again.

Name: Maninder
Mob: [protected]

DTDC courier service shows under its tracking tab that the parcel has been delivered. But the actual status is that the parcel has not been delivered yet. DTDC representative executives have been highly unprofessional in resolving the issue. They are redirecting me to different contact persons every time I explain the issue on hand. My tracking number is Z11109614. Kindly resolve the issue at the earliest.

Dear DTDC
I have send a courier on 07/01/2017 vide tracking no is - D32139047. But I am wrongly entered the pin number 500002 instead of 560002. So I had lodged a request for this to forward to pin 560002 (case no[protected] but still now courier not delivered.
So I request if courier not deliver in pin code -560002 please return this to shipper address
Shipper address is below
Himansu Sekhar Swain
At- Sibaji Nagar
Po/dist- Nayagarh
Odisha-752069
Mob- [protected]

I ari sudan kumar and i courier some important documents by dtdc on 10/01/2017 from nehru vihar new delhi to gurgaon and the consignment no. is Z08845671 and they dont deliver the document to the given address i also talk to the customer care they dont take any action and from 8 days they donot update the status of my courier and the last status of the courier is 11/01/17 so pls take some action to dtdc courier service so they deliver my consignment to the given address thanks

I have booked a parcel of documents with a consignment no V33685525 on 16-01-17 from nellore, to hyderabad in an urgency mode package. to day is[protected]:37 pm still shipment was not delivered. they have collected extra charges more than usual charges, and they assured me that the parcel will be delivered in the next business day officer hours, with out fail. but it was not done. i have tried their customer care number of times. it was ringing but no one answered. this is a most irresponsible and cheating activity towards customers. worst service i have never seen.

Hi all
This is to inform you all people that this DTDC is such a thakela courriers service that it takes 20 days to deliver its product within india. thanks god i have not dealt with this company for international services otherwise it would have taken months to deliver it products.
i have order a sari from mirraw onlines services and they told me that it is with dtdc for past 15 days. still they are delivering it. the details are as follows

order no -M[protected]
Tracking no --- D31189712
Courrier company -- DTDC

The worst courier company ever seen in my life...
Hope they are not using bail gadi to deliver this product.

Thanks
Priyanka