DTDC Courier & Cargo Complaints & Reviews

I have booked 1 pkt for courier to noida from gurgaon (Sector 31- dtdc branch) with docket no - z94452880, which is having commercial/ confidential documents of my company.
Losted by dtdc courier service.

I have follow many times to dtdc but no response for my packet.

Called many times to dtdc customer care - not picking/ not response from my call or complaints.

Hi,

I have sent 1 courier dated 24th Oct to your Saket, New delhi Branch mobile no [protected]. they have given my packet on 26th Oct to there Gurgaon counter part and there mobile no is [protected]. after asking why he has not deliver my courier till 2nd November he replied our office is closed from 26th Oct to 1 November for Closing, i dont know when closing shift from March to November ? in 2nd line he told me they have found that building in which i have send 1 packet 1 month back and that building is 10 year old. then i have asked if your office was closed from 25th Oct to 1st November then why you have taken my packet for delivery ? he told me why you have given packet to us ? if this is the response from DTDC Gugraon Franchisee then god save your comany.

I have sent a letter from Visakhapatnam to Chennai on 22/10.2016 and the same reached Guindy office of DTDC on 24/10.2016. The article has not been delivered on any intimation made regarding the same though cell numbers of both the sender and receiver is given. I have lodged a complaint by mail with customer support team on 31/10/2016 and by phone with the local office of DTDC.

Sir,
I had sent a parcel of valuable clothes from guwahati (Assam) to bongaigaon (Assam) through dtdc courier service on 26th oct/2016 vide receipt no k91977555. But, the said parcel has not been received by consignee smt. Aivee lata singha of bongaigaon, till today i. E. 2nd nov/16. As per the information given by the dtdc courier, guwahati the parcel was received in the counter of dtdc courier, bongaigaon on 26th oct/2016 and it was delivered to consignee on the same day. But, the consignee has reported me that she has not received the parcel.
Therefore, you are requested kindly to give necessary instruction to dtdc courier, bongaigaon to enquiry the matter. If it is lost then refund the value of parcel materials worth rs.10, 000/- nor return the parcel.
Smt. Ankita mahanta
W/o mr. Ranjit mahanta,
House no-31, mandir path,
Gitanagar, guwahati-781024
Mobile no-[protected] /
[protected]

This package was booked on 26th October to be sent to Bangalore to my friend as a diwali gift. But till now it has not been delivered. The standard delivery duration is 2days as assured by the dtdc representative but till now I'm seeing last update as 30 October in the tracking details...no one picks the call for head office which surprisingly is in Bangalore... They are notbresponding properly and now I fear that they might have lost it.Be professional DTDC and answer our queries and reapond to our calls and own up your responsibility..

I couriered a package on 26/10 with express service which promised delivery on 28/10. It's been 2/11 and the delivery is still not attmepted. The package has reached the final destination office as per tracking. We have been trying to contact the local office and no one is responding or confirming the delivery.
Tracking Number - B37738909.
The local people are playing, one says false statements like we tried and no one was there. But people were home all the time and there was no call given. Not once.
One more guy says it isn't attempted yet.

If this issue isn't resolved by tomorrow, I ll take it up the next level.
For god's sake, do you people know the meaning of express and timely delivery!!!

Misrouted my courier given for Allahabad but went to Jhansi branch dispatched on 25 October 2016 & till 2 November 2016 not reached at Allahabad . Personally got so much trouble my younger brother came from Kolkata & due to not getting keys which i had couriered for him he stands for 5-6 hours to make duplicate keys & also suffered a lot due to DTDC courier mist outing . I want apologise letter & what loss I bearded of rs 2000 that also I want as claim .POD no : B36459955

I had sent an application & a demand draft having no. 379059 dated 26.09.2016 for rs. 16800/- in favour of institution of valuers payable at delhi, i have inquired many times from dtdc courier services at zirakpur, chandigarh & delhi but not got proper information.
I m under loss rs. 50, 000/- due to late payment.
[protected] or ([protected])
Now they are not picking up our calls.

Worst service
Con. No v32690740
I told it's a very very urgent courier to banglore.
Dtdc ppl told from hyderabad to banglore dtdc express charge 230rs and normal 120.
Due to emergency case i made express
But waste of money it was not reached on time.
Please guys don't believe dtdc
Waste of money
Waste of time
Worst service
Even customer care no. Not working
Bangalore toll free no.[protected] more than 30mins call waiting means all busy on other calls and it's charging amount.

I booked my consignment - v31428377

Date of booking - 17/10/2016
Booked from - dtdc 24th main hsr layout
To - indore, rajendra nagar
From - bangalore

They told me it will reach within 3 days, and it reached to indore next day but indore people are not delivering for 15 days. I talked to courier boy he told i did not get the consignmnt but he is lying. Please help, as it is a bday gift of 4 yrs old kid.

I had booked the consignment from dtdc ratnagiri to michigan and the number is n97356312. I have booked my complaint on e mail but no response. I am unable to track the status of my consignment since 24/10/2016 which is showing as arrived at pune hub. After making several contact to local booking station at ratnagiri and at kolhapur super franchaisee phone. No one is giving correct feedback. So i feel that your customer support is very poor. And service is worst. Kindly give me status of my above mentioned consignment. Hoping early reply.

I have sent one parcel through dtdc ptp (a guaranteed service for time-bound deliveries, as dtdc claims) from pune to kolkata on 27th oct'16 bearing consignment no. e73095339.

I was promised that it will positively reach by 28th oct'16 but it didn't reach.
On online tracking it showing ‘out for delivery’ from kolkata hub for last more than 18 hours.

I tried to calling kolkata customer care, but there no one is picking phone.

I have sent one parcel through dtdc plus from ambikapur, chhattisgarh to kolkata on[protected] bearing consignment no. v32275372. i was promised by mr. ravi bajrani, here that it will positively reach by 28-10-16 but it didn't reach. on calling him today he promised at around 20:30 that it will be positively delivered today at night and the delivery man has taken your parcel for delivery but it was all lie. and then after he didn't pickup my call. is this the modus operandi of your company. pls chk.

Team,

As many people must have told you, you are one of the most disgusting, pathetic and irresponsible courier companies in India. And yes, your company is a cheat as well. No ethics at all. An express delivery takes between Bangalore and Mumbai takes 4 days for you. Good Job...

While taking the consignment order, I was told express takes 24 hours between metro cities. A normal consignment normally takes 3 to 4 days. As i had Diwali Sweets to be delivered to Mumbai, i opted for express delivery. As I had opted for express delivery i was charged twice the normal charges. I was told that the parcel would be delivered next day by 5 pm (Oct 27, 2016).

Today is Oct 28, 2016, 10 pm its still not delivered. BTW i had booked the parcel on Oct 26, 2016 around 3:30 pm. Will DTDC take responsibility if the sweets gets rotten.

No words can describe how your pathetic customer service are. Your customer service lines are always busy and you dont bother to respond to the emails.

As usual, i cannot expect anything more from a company which is irresponsible and unethical like DTDC. But yes, certainly i will not use your service again.

Regards,
Sudip

Hi sir,
I do online shopping, n also put order for Amway products. . when ever I get the product it will struck in kondapalli branch. Every time they will call n tell me to pick the product without doing door delivery if I ask they will say door was locked when we came, even though we are available . Then I will ask y don't u send now, they will reply, courier boy was not available. If I ask second time they will fight on me even though they lie. Their behaviour towards customer was too bad.

Airway bill details - a36573439

Respected sir/mam, dtdc couriour company didnot deliver me the order and didnot even try to contact me for the delivery of my order. They return my order to the origin without informing me. I have ordered my product from ebay and the courier service is available to my area. I didnot except such a irresponsible action take by dtdc authority. I want my product to resend it to me back as early as possible. I shall be highly greatful to you for helpimg me

Thank you

I had sent a courier to my client on 26.10.16 to mumbai via dtdc plus, the courier was suppose to reach on 27.10.16 but has not been delivered on time.
I have constantly made complaints to the office i sent the courier from

Dtdc
#269, lahari towers,
1st main, albert victor road,
Chamrajpet,
Bangalore - 560018
Phone:[protected]

But i was only sent from one department to the other finding no resolution.
They said the amount will not be refunded because the company incured charges for the shipment. it does not make any sense because i have not been given the service i have paid for.
The client who ordered the products refused to bear the shipping charges as it was not delivered on time. the company is asking me to bear the charges for a service that they charged for but have not provided

Booked Gift packet on 24th October 2016. Mumbai to Kagal CITY near KOLHAPUR. Untill 28TH afternoon parcel not delivered .Paid huge amount RS 640 for 1 KG packet. In such time the delivery to overseas countries is effected by many courier companies.
Most poorest pathetic service and response..
Here's the parcel tracking from their site:
Fri, 28th Oct'16|13:54 Hrs Out For Delivery Kolhapur
Fri, 28th Oct'16|10:05 Hrs Received At Facility Kolhapur
Fri, 28th Oct'16|10:04 Hrs Received At Facility Kolhapur
Thu, 27th Oct'16|01:43 Hrs Processed & Forwarded From Hub Pune Hub
Wed, 26th Oct'16|11:05 Hrs Received At Facility Pune Warehouse
Tue, 25th Oct'16|16:25 Hrs Processed & Forwarded From Hub Mumbai Hub
Tue, 25th Oct'16|03:19 Hrs Processed & Forwarded To Facility Ghatkopar, Mumbai
Tue, 25th Oct'16|01:51 Hrs Processed & Forwarded From Facility Ghatkopar, Mumbai
Mon, 24th Oct'16|20:05 Hrs Booked At Facility Ghatkopar, Mumbai

I am informed that from kolhapur to kagal which is about 16 km their concerned pick up person hasnt come. So the consignment is now stuck in kolhapur.

Hurray. Is it not most wonderful story????

Dear Sir,

With reference to the email, one of the my friend has sent a courier from Mumbai to Chennai (Consignment number : M[protected] on 18 October 2016. The courier arrived at Guindy branch, Chennai on 21 October 2016. Please see the tracking details below (word doc).

It took almost 7 days for the courier to be delivered to my residence. Guindy branch to my residence is just 4-6 kms away.

Today (27 Oct'16) around 18:30hrs, the courier was delivered by the dtdc executive but the box was in a very bad status with wrapping papers removed, the box was opened and item was also missing from the box. Photos attached below.

This is the second time an item was missing which was sent through DTDC courier (Consignment Number : C70197442 sent from Chennai to Coimbatore). In this case, out of the 2 items, 1 item was missing and the cover was neatly packed after taking one item from the box and then it was handed over to my friend.

Courier (M[protected] sent by Air on 16 Oct'16 from Mumbai to Chennai was delivered on 22 Oct'16 at 17:30. I would like to inform you that we are getting a very bad customer service from DTDC especially Chennai team and they are not even attending our calls and giving us false information.

I have lost all faith with DTDC now and thinking of moving to some other couirer services. I have been sending courier through DTDC for the last 4-5 years and every day I am sending 2-3 couriers including international courier.

I have decided to post this to all social medias including pictures about DTDC. I have lost lots of money because of the misuse/theft done by the DTDC staff. I have handed over the box to the DTDC executive and have taken the photos too.

Grateful for an action asap else I am going to take action against you.

Regards
Kairaly

Hi dtdc,

My courier no: z94462473 is still been not delivered to me it’s about more than one and half month now. I also reported the matter to dtdc through facebook platform and also contacted with dtdc whitefield branch and talked with venkatesh still not solution provided every time he told me to let them search and they will comeback to me still i am waiting for their call despite reminding them no of times from last 3-4 weeks i never get any callback from them. I have also reported the matter to the official mail id of dtdc help but didn’t get any response from them also. It’s very unprofessional behavior which i haven’t expected from dtdc. I have been using dtdc services from long back now i have to think. It is a mental trauma for me to wait for the courier for more than 2.5 month long and calling dtdc customer services many times and also wastage of my time and energy. And for you kind information the package contains two expensive rakhis. Please do the needful to investigate on this and get my courier delivered safely!! I hope dtdc do everything needed to get my courier to me so that i don't have to go through the trouble of legal processing.

Thanks & regards :-