DTDC Courier & Cargo Complaints & Reviews

Highest degree of irresponsibility shown by dtdc and it's employees. I booked my documents on 22/08/2016 for muscat oman from indore (Mp) ref. No
N97328015. I emailed your customer care dept yesterday, no followup till now. Today i. E. 30th of august contacted your local office @ indore called & mailed ur executive mr jitendra chowdhary & conveyed that the recipient office hours are till 3 pm but delivery attempted after that every time & asked him to do the needful. But seems that you people are waiting for a legal action. Ask the delivery man to go before 3pm and ensure delivery on 31st of august.

I have couriered a consignment on 26th from Delhi to Chennai. It was a book my daughter urgently needed. It reached Chennai on 28th but till date (30th) NOT delivered.

The tracker says "out for delivery on 29th and not delivered. Out for delivery on 30th but not delivered. The landline and the mobile numbers of the receiving party were given. Mobile no. of Consignee at Delhi is given. No one is contacted. It appears that no one actually attempted to delver the shipment, instead the status was given as not delivered. No reason given for non-delivery.

The whole purpose of sending by courier is lost! This is my second such experience in one two months. DTDC was good but now it seems it is going to dogs!

I have ordered samsung power bank on 14.08.2016 through ebay seller provided consignment details as a36229943. While checking the status from dtdc site it is showing as delivered on 27.08.16 where as i have not received any item till date i. E. 30.08.2016. Sent a mail to dtdc they simply closing my request by stating that item delivered. I confirm that i have not received any item till date. Tried to contact them on given contact numbers on the dtdc i. E [protected] & [protected] no body is responding. Worst customer care service.

Regards
Kiran pawar
Mobile [protected]

Dear sir / mam

I have not received the package with consignment no m38507189 which has got some very important documents and it has been wrongly updated that it is delivered. When i asked bhubaneswar customer service in[protected] after trying several times the forwarded me with another number. When i again called back to bbsr customer service they told me they will call back with details. This all happened on 8th aug. After waiting for so many days when i never got back any reply from your side i called back again today and to my surprise they started misbehaving me. They told me you have to keep calling back and we cant say when they can give details. What is the point of this kind of customer service? Is my packet lost and thatswhy they are misbehaving? Awaiting for your favourable reply.

Just a customer !!!

I had sent 1 package from Bangalore to Delhi on 16th Aug 2016 through 24 hour delivery. It was recieved on 20th Aug 2016.
So, I reqquested DTDC to refund of my money, as the service promised was not rendered. I had sent many mails but the case was closed because the delivery is done.They couldnot understand this small thing that it was delivered 3 days late.
Following details:
Date of booking - 16.08.16
Consignment- V32100305
Service- 24hr delivery
Receiving date- 20.6.16

Respected sir/madam,

I wanted to send a packet to my father who is located in bihar district sitamarhi. I couriered the same on august 12th 2016 from delhi but till now it has not been reached to the destination nor returned. I have been tracking the document but no updates after 16th august2016..? So i am feared that whether my packet has been lost..? I have tried to contact your authorities in phone no:[protected]/[protected]I don't no his name) from past 4-5 days but still not able to receive back my courier. Docket number z98446258 is pending from last 17 days & there is no response from your side...??? Hope somebody will read this & will get back to me.

Thanks
Pankaj kumar
+91 [protected]

Ordered something online and it was supposed to be delivered via dtdc.Now harrasment began when delivery agent called me saying he cannot locate my adress.I have several other courier service products delivered to my doorstep and never had any problems with that.I told him the directions to reach to my home and he started behaving angrily saying he cant deliver to this adress and i have to come to a certain point where he is standing which i refused to go.He then threatened me that he will return the package and will mark it undelivered and after that i never received the percel.They never provide any tracking details which is very misleading and now that i called the customer care service they are telling me the package got returned due to address not found issue.What a worst and unprofessional kind of courier service is that!

Hi,
My friend sent me(Shikha Nayak) courier through DTDC Courier on 20 FEB 2016 from Bangalore to Raipur, Chhattisgarh. After I didn't got the courier even after 7 days I mailed DTDC couriers regarding the issue. They replied as they are not able to trace the courier from their systems I need to go local DTDC office and check. Then, I visited DTDC Head Office, Ram Nagar, Raipur to inquire.
They are also telling the same that they don't where is the courier they haven't received it.
CN No. B28268591
Mobile: [protected]


Its been more than 6 months now. I don't what happened to it. It was my Birthday Gift. I am really fed up of DTDC service.

Please take strict action against them.

Hi! i Have booked a courier on 10th Aug.2016 at DTDC Franchise new cg road ahmedabad, i have booked 2 courier of rakhi as it was rakhi festival coming on 18th Aug, i wanted it to be delivered on or before the festival hence i confirmed to the franchise that i want it to be delivered on time then the guy said yes we will deliver it on time. But as on today the courier has not delivered. This is how these people doing business and giving false commitment to the customers. kindly look into the issue & take action against them. Franchise details: Om Enterprise Add:- 111, Suyog Complex, Below Sakar School, New CG Road, Chandkheda, Ahmedabad. Jitender M:- +91-[protected]
Docket Details:- 1) A[protected] A36132739
Customer Name:- Alpesh M"- +91-[protected]

One of the shipment (F[protected] i sent to my customer is sent back for change of model. Customer booked the shipment through DTDC direct office. Its missed in the booking office itself. But whenever i mailed using customer support mail id, there is no response. i believe this cutomer support mail id is not at all viewed. Then i called to the local office, they given the another set of mail id's where again no response, then again i got seniors phone numbers from local dtdc office.
But again there is no response, they are saying will give solution but never call back. i keep on following the dtdc through mail and call for about 2 months. finally they said its missed but can't do anything here, you need to conatct the origin office only. Problem is origin is punjab and i am in tamilnadu. There is no response for call. Customer also tried 3 to 4 times and since there is no response he leaved it. I cannot to punjab for this shipment.
DTDC Regional manager is talking loudly to me and without waiting for my reply closing the call. Then not attending my call there after.

Tracking Number:
F09784025

I also attached the courier receipt copy, mail conversation screenshot

I booked a courier on 16th August for Rakhi, they said it wont be possible to get it delivered before Rakhi 18th August, instead they will deliver it on Friday EOD 19th or maximum by Saturday early morning . When i checked the status on Saturday, it was showing out for delivery but it didnt got delivered.

Again on Monday, 22nd August, i received the courier back . The delivered it to my address thinking it to be delivery address whereas the delivery address was properly mentioned as "To" and my address in "From". After lots of calls, they confirmed with me correct address and said it will be sent .
Now when i am checking again after 4 days, they are saying its still lying in there office and someone can come and collect the same .

I had to again explain the issue and ask them to send to correct address.

This is clearly a sign of negligence and irresponsibility . And when you call and ask they show careless attitude as if its not there mistake and they will be doing a favor by sending it .

Being a courier service company, people trust and send their valuables giving in their hand with full trust, and this is how they handle and behave.

It was Rakhi and gift for my brother which I wanted to reach to him on time or atleast a day or 2 after .

I am never ever gonna send anything using this DTDC courier .

want to get a complaint registered and take some action against them.
Please guide me with steps to do the same, and i will do that ..

Thanks & Regards,
Arshi Khan

I given papers to dtdc motinagar hyderabad.i given corerct address but empolyee given wrong address.one of manager is using abusing words in phone call i given complaint on him. i am giving his number [protected].Please take action him. i want apologie from him.

My Tracking Number H55057343 they misrouted worst serviece,


Plese call back to my number [protected]

I am Anand from Bangalore, I have done courier to Pune on 8th August 2016.
I have sent Rakhi. My Consignment number is B32720448.
till now my couriers not delivered. its been almost 20 days. i am trying calling courier people from past one week. no response.
I have tried calling Hadapsar branch also last week, they mentioned that no power in office and cant check the status.
Customer care numbers:
[protected]

Respected Sir/Madam,

I wanted to send a parcel to my brother who is located in Chickmagalore district Koppa Taluk. I Couriered the same on August 17th from Bangalore but till now it has not been reached to the destination nor returned. I have beenb tracking the document but no updates after 18th august? so I am feared that whether my product has been lost? I have tried to contact your authorities in phone no:[protected] (I dont no his name) from past 3-4 days but still not able to recieve back my courier.

You can contact me through this no:
Varun B S
[protected]

I want to submit a complaint about the DTDC courier company. I gave my parcel on 23rd August evening after they assured me that it would be delivered to the given address by 25th of August at the most. But they didn't stand up to their promise and my product is still not delivered. And the customer service also couldn't be reached. Now since it's not on time, it is useless to deliver it and so I want my parcel back as well as my refund. customer service is not at all helpful. my reference number is K90124369

I had sent a very important courier from bangalore to ranchi on 22nd aug from their mittal towers office, bangalore m g road. Since it was urgent, the lady in dtdc office asked me to send it through their so called express service, wherein, it will surely get delivered in 2 days. It has been 5 days now and still the docs are in transit. When called the customer care office, they gave me a case no[protected] and asked me to wait. First of all, why the hell should i pay 330/- for your express service if the same bloody thing reaches in 5 days. Secondly, why dont your customer care nos are not reachable and non answerable when required... Fraudsters... 25 years of legacy is a bull if being in the service industry they are unable to service the clients in time.
Also, would like to know whether posting a complaint here serves any purpose, as i had done that earlier too but no action has been taken.

I would like dtdc to refund the excess which they have charged for faster delivery and if by any chance, the document does not reaches the destination today and i lose the deal, i will make sure i claim entire loss amount from them.

Cheaters... Your tagline should be delivering crap, not value.

I sent a courier on 13th August, 2016. Consignment number K87846080. The package contained important official papers. It has been not been yet delivered. Also I am trying the customer care number and other numbers given by the vendor are all switched off. Such unprofessionalism from a courier service that is charging highly for its services is not acceptable under any circumstances.

DTDC booked the item by flight and charged for same, but with out inform us they shipped the item by road.by sending the road, item got damaged and dtdc is not responding and no refund also. I lose 40k. if item is going to sending by road, I never ship it with dtdc . I can go and pick it up personally .

DTDC Tracking No : D27002108

I am attaching invoice and you can see the shipment method

I have booked the courier doc number "V30660861"on 9th Aug from Delhi, and delivered on 10th Aug at Lucknow to wrong person. when i am tying to call to DTDC and also sent mail to "[protected]@dtdc.com" but still my case is pending. I have sent some legal documents to our clients which is delivered to some other person. And now we are facing problems.

I couriered my item on 16th August.last update was on 22nd Aug that product is out for delivery.Its 24th of Aug and product is not yet delivered.No customer call number available.when ever called saying busy.Mailed to customer care id but no response.How you people are handling the customer issues the hell is my product gone.worst website.No proper details.Whom I can contact.
This is my worst experience ever.
That package is very Imp.If you people are looking at my complaint .please reply.