DTDC Courier & Cargo Complaints & Reviews

Dear sir,
Docket number z88414986 is pending from last 3 months & there is no response from your side

Regards
Jatinder singh
[protected]

I have trying from morning number comes busy but when call goes and rings no one pickes it up. Worst service. Dont know why they get paid if they dont work properly. Am calling to rajpura hub number [protected]. But no one is picking the call. My currier which is done with dtdc and its traveling here to there. Am checking the status but its showing me in rajpura only but the address is of banur and they also having a service hub in banur. But i dont know why they are not sending it to there and let it be delivered. That currier was very urgent but they guys keeping the delay in it. I want my currier to be deliver in 2 days today or tomorrow.

Consignment No. B35076429 dispatched on 11/08/2016 from Bangalore to Gurgaon addressed to H-147, Vijayratan Vihar, Sec-15, Part II, Near Jharsa Chowk, Gurgaon-122001.

Lodged two complaints which haven't been resolved till now. Made multiple calls to DTDC Gurgaon franchisee and Bangalore customer help desk to no avail. Highly unprofessional of a courier agency of this repute to treat its customers in such an unethical manner. Employees and Franchisees equally mismanaged and unhelpful

I had sent some sweets from bangalore to lucknow on 16th-aug-2016, at the time of booking it was told that it will be delivered by 18th-aug-2016. But when it was not delivered i called them on 19th-aug-2016 regarding the status of the package at that time it was told that it will be delivered by evening but again they didn't delivered the product. Again i called them on 20-aug-2016, the worst part is to call them 100 times then one representative will attend the call. Finally one guy attended and he told the same story that it will be delivered by 20th evening but again they did the same. On 21th-aug i checked the status online it was shown the status 'out for delivery' and the date is mentioned 20th-aug-2016. I was wondering whether they are kidding or what, as it was 21th and the status for delivery is showing 20th-aug. Again i called them again and again and they have given me the lucknow hub number. I called them it was switched off, with the help of internet i found the lucknow hub number. The most shocking thing was when i asked the update from them they told that they have not received the packet yet. After lot of frustration i went to dtdc corporate office but they are good for nothing. They only giving the false commitments and promises that they will treat it as priority basis. Dtdc is one of the pathetic courier service i have ever seen. Because of them i lost around rs.1500. Please take the appropriate action against them.

I had sent a lenovo laptop to mysore. After it is delivered, the screen of the laptop is found to be damaged heavily. With full clarification from the dtdc end that utmost care will be taken, i had sent it. With fragile and handle with care stickers also the laptop has reached in this condition. What is the point of sending through such renowned courier service if the product is not well taken care of? Please look into the matetr and compensate for my losses.

B33572655 is de tracking id of my consignment. The tracking report said it was delivered on 16 th without any receivers signature. But the concerned person hasnt recieved any courier. I tried calling the customer care n no. Of times finally i was able to reach the service. They gave the recieved branch no. Wen i called them they gave me yanam branch no. To which i called. After i made the call he delivered the courier on 22 nd of this month. Without even delivering how can they update the status delivered.if only i wouldnt have called the courier would have never made it to the concerned person.this kind of service is very bad n makes me not to trust your courier service again.plz take the necessary action.

I have sent two couriers on 19th Aug, 2016 from Indirapuram, Ghaziabad to Lucknow (UP) and Shahjahanpur (UP), the lady sitting at the DTDC office in Arora Shoppers complex, Shakti Khand-II, Indirapuram committed me that both my consignments will be delivered today, i.e. 22nd Aug, 2016 before 5 PM. When i am checking the status of my consignments online, the consignment of Shahjahanpur is sent to Saharanpur (incorrect city) and the other sent to Lucknow is also undelivered. When i have made the call at the office today, the lady is saying, it won't be delivered today and the other sent to incorrect city will also reach in some days at correct address. The consignments sent were time bounded packets which needs to be delivered by 22nd Aug, 2016. The lady in the office is asking me to take my money back and also yelling at me. Is this the service DTDC is offering to their customers.

Pathetic service by DTDC, I would never suggest any one to go for DTDC service.
every time when my courier reach to their office they call me to collect from their instead of deliverying at my home (they even dont take time to find address)and they are very rude people.
my courier is stucked in their office since 3-4 days still they are not giving it to me.
i have sent mail to customer support but still did not get any reply.
hope somebody will read this will get back to me.
Thanks
Manoj
91 [protected]

On dated 4 july 2016, i gave my parcel to dtdc, bhilai, chattisgarh and the destination to reach was "xerion retail pvt. Ltd. Gurgaon"
Even after passing one month, my parcel not reached at destination and even your dtdc area manager chattisgarh is not responding to my call. Its very bad service and very panic for me.
Consignment number is d29321515

Very irresponsible, pathetic, worst and ashamed service by dtdc. See what happened with me.

I have ordered a mobile screen digitizer from maxbhi.com website. They shipped the courier on 16th august by dtdc, from jhandewalan (New delhi) to amrapali empire, near abes engineering college (Ghaziabad) which is just 27km distance.

The courier was delivered by dtdc from jhandewalan at 16th august and reached to ghaziabad hub next day on17th august which is not more than 5 - 6 km away from my place.

Today 21 august is over and still courier is at the ghaziabad hub at the same place where it was on 17th august. What they are doing with the courier from the past 5 days at the same place.

2 days back at 19th august i have called to dtdc office to ask why they are not delivering the courier from ghaziabad hub to my home. They are asking about my consignment number, name, address, what is inside the courier and so many nonsense questions which already they have and at last said ok i will update it and the courier will reach you by tomorrow.

My consignment no. Is - z99636855

Now i don't understand what should i do with these crap, annoying dtdc company. I am facing this type of problem 3rd time with dtdc. They are running a company but no one is responsible for the delivery of the courier.

If any one from dtdc is reading this. Why are you running this type of crap company and making people fool by charging them for the delivery of the courier on time. When will i receive my courier that is still stucked at ghaziabad hub from 17th august to today 21st august and still undelivered. Who is responsible for the delivery of the courier.

I have also attached the image of the failure of the dtdc courier delivery consignment tracking page screenshot. Look at it once.

My consignment number:- k87804598
Submitted at haldia, (W. B) on 12th augest 2016 but not delivered in given address below.

Mayadhar prusty
At-matha sahi
P. O-chauliaganj
Cuttack
Odisha
Pin-753004


I have sent the important as well valuable documents having consignment no-k87804598 on 12.08.16 to cuttack from haldia (W. B) by paying extra amount for safe as well as quick delivery of my parcel. But it is very unfortunate as well as care less of dtdc courier that till today parcel is undelivered at the given address.

So due to this negligence /care less as well as cheating nature of dtdc courier i have lost so many things as well as facing lots of problem.
So for that loss/problem dtdc courier should compensate as soon as possible to minimize my loss other wise i will go for legal complain/consumer complain against dtdc courier.

Looking forward for your positive response as soon as possible.


With regards
Satyajit sahu
Mob-[protected]
E-mail - satyajit. [protected]@gmail.com

Hi concern,

I wish to bring your notice towards your pathetic service.

On 16th of august, i booked a courier with consignment # v30697186 from greenfield colony, faridabad franchise to bhopal, m. p.. i was communicated that it will be delivered on 18th by max. when i checked on 18th, it was not delivered at given address. when i contacted the person in franchise, mr jitender spoke to me very harshly and rudely and ask me to take back the money and he will stop the courier. somehow, i managed to get the delhi\ncr head ms\mrs priya but she also not responding at all.

Now, the situation is that even 4 days courier has not been delivered on address and no one is here to inform us where actually it is. i have a very bad experience with your courier service where no one cares about the customer.

Courier service of jiaganj/murshidabad branch is not delevered the courier properly...unnecessarry retained the courier.for 4 /5days...and the behave of the representive of dtdc courier is badly... i also paid for the courier to reach the right time...but some people like this is very disturbing...no courier supply to this end in time...also i says many time to delivered right time..but he dont

Sir,

We have send a consignment via dtdc courier dated-16/7/16 to tripura, the consignment was firstly wrongly couriered to madhurai (Tiripur), after speaking with the salem office, we have asked it to returned the consignment at source place (I. E-at venfone office), but instead of sending to mumbai it was resend to kokatta hub, we are trying our best to coordinate at your juinagar (Navi mumbai) dtdc hub, but there is no response from their side. Pls help us retrieve our consignment.

I send a documents through dtdc courier service from new delhi to jaipur and my tracking id z94257659 but 4 days over now or nobody can contact me or reply on my emails and calls. I call more than 40 times jaipur to new delhi courier customer care numbers but nobody attend my calls or after 4 to 5 calls landline number out of service that means dtdc couriee staff dont care about our parcels or courier. I track my couier regular since 17 aug 2016 but status shiw me same messages on screen. Parcel dispatced for delivered after 4 days?? Or intransit staus show me since 17 aug. Now i dont undertand why government dont action on that type worst courier companies?? Pleaae solve my issue otherwise i lodge my complaint in consumer forum or other interent platform complaint platfirms.

I have booked motog earphones through ebay on 14/08/16. I have got a message that shipment has been processed through dotzotwith tracking number[protected] it is showing that product is out for delivery in vijayawada but from morning i have called several dtdc branches no one has responded i can't understand whether beings r working or dogs are working i'm dtdc. I want to file a complaint on dtdc through legal and in social networks if i didn't get response for this complaint with in 24 hours

Hi,

I sent a parcel (H[protected] via dtdc on 13th aug from hyderabad to chennai under lite express service.. Was told it would reach by 17th aug but the tracker shows it is still (Even today 20th) in the chennai hub and there has been no communication to either parties over the delay. I mailed dtdc customer support and there was no response from them either - still waiting on that. I called the below numbers - dtdc hyd:[protected], dtdc chennai:[protected], dtdc madhapur, hyd (From where i sent the parcel):[protected]/ [protected] and there has been no response from them/nobody picked the calls.
Please let me know to whom this can be escalated. The corporate email ids have not been given and the customer support numbers are inaccurate. The parcel needs to be delivered in chennai as requested asap else i need a full refund along with the parcel. This is very poor unprofessional service esp given the money spent sending it.

Dear sir,
My corier packet dishpath on 14 aug. 2016 from kanpur to lavkushnagar chhatarpur but not recieve my packet on 20 aug so please resolve my problem thanks
Dishpatch number - z97345463
Dishpatch location from - kanpur to chhatarpur[lavkushnagar] mp 471515
To - manish chaurasiya lavkushnagar
Mobile number-[protected]

From - deepti chaurasiya kanpur up

Date of incident: 18/8/2016

My sister send a courier consists of rakhi and other stuff. I didn`t received my rakhi when i called the helpdesk, they said we do not have this courier number registered (B[protected] and when i again called, they are not picking up my phone. Please help.

Desirable resolution: take corrective action to preserve this as it hurts feelings, punish the culprit and refund

Dear sir,

I p. sneha used services of dtdc for sending a parcel (weight - 250 gm) to hydrabad from raipur (pod no – m[protected]. the service was utilized on 4th august 2016.

The courier reached my home on 10th august. i sent a rakhi and a new fastrack watch worth rs.3200 which was kept in the fastrack box and neatly gift wrapped in that courier. at the time of dispatching i informed about the items and he assured me a safe delivery. but by the courier reached my home it was tampered by dtdc staff. there is no watch in the courier. rakhi and empty fastrack box was delivered to my home. dtdc people opened that gift cover, stoled the watch and they kept the empty box and packed it. by seeing the condition of that cover it is clear that dtdc staff stealed the fastrack watch. this is what you people do to the customers trust!!!???. inspite of many couier services i choosed this thinking that it was safe...

This is purely an unethical and unprofessional act by a reputed company like dtdc, also it leaves questions on the reliability and confidentiality of products sent through your courier.

It is very heartening that such type of theft case is happening... very poor and bad service from your company. i went to the main branch but no positive response.