DTDC Courier & Cargo Complaints & Reviews

I have couriered on 16/06/2016 from bhavnagar to bandra, mumbai.
Today 18/06/2016 still parcel not delivered on the address and for regular courier they charges 80 but it was urgent so i have sent the parcel in express courier.
Than too it's not reached in time.
So i want that access 270 rs back.

My consignment number is v28564538.
Meet oza
[protected]
[protected]@gmail.com

Kindly help me to get the money back asap.

Hi,

I'm very disappointed and dissatisfied with the service provided by dtdc for our consignment no. M36529048.

We sent this package from dtdc mumbai (Malad west - link road office) to gurgaon on 2nd june. If we look at the status on the website it says the package has been delivered on 4th june which is not correct.

I'm the sender & the recipients are our relatives who have confirmed they have not received the package since they were not home on the 4th june. So i called your customer service no. +[protected] and they also confirmed that the package was delivered and it was received & signed by cb sharma. I requested them to send me a copy of the delivery slip on which the recipients had signed. Attached is the copy for your reference.

We gave the consignment no to cb sharma and asked them to check with the local courier franchise for dtdc. According to them the delivery guy claimed to have called the recipient on 4th june on [protected] and was advised by mr. Cb sharma to drop the parcel in the drop box since they were not home.

This is an utter lie!!! Because

1) the contact number we provided is for mrs. Sharma and not mr. Sharma. The delivery guy did not make an effort to call
2) if the parcel was left in the drop box who mentioned the name cb sharma in the received by section in the attached slip?? This is a clear case of fraud

The gurgaon courier team had sent the delivery guy to our mr. Dharma's residence, the same address on which the package had to be delivered.

The delivery guy was very shaky and nervous which clearly indicates that he was lying. The package had something which was very valuable for us monetarily as well as emotionally.

I want my complaint to be dealt on priority and we want our package back. If not we will be reporting it to the police.

We want someone to call us and discuss. I fed up of calling you guys numerous times and no body seems to answer any calls in dtdc. Unprofessionalism at its best.

I wrote to their customers service email and all they had to say is —

Dear sir/madam,
Greetings of the day!


This is an auto case closure update for the case number 02392055

Consignment number m36529048 has been delivered, as per information received and the case is being effectively closed as on 17/6/2016 2:52 pm

It may take upto 1 working day to show online update, if not visible already. Should you need any other assistance regarding the shipment m36529048,.

Thanking you,

Rishu gtaggn


Dtdc customer service is the most pathetic one i have ever come across in my life

Regards,
Lalit khamkar
+91-[protected]
+91-[protected]

F[protected] Consignment number
Which is posted Monday night from Bangalore (domlur) to Bangalore (Electronic city) has not been delivered.. And it's more than 4 days...but still there is no proper response.. The customer care has given branch number but it's switched off always... I never have seen such a worst service in my life.
I don't know what to do..., ..., ...
It's very urgent documents need to be submitted...

My sister has sent this courier from gorakhpur on 11th june 2016 after confirming with the shopkeeper in gorakhpur that it will be delivered in 3 days.

“this was very very very very urgent containing important academic form of my brother in jamshedpur. But till now it hasn't been delivered and the shopkeeper told that it will take another 2 days. “

Now i lost my faith in dtdc courier company as it is misleading its customers for just rs 100 providing false information that it will reach in 3days.

Thanks,
_

Suraj pathak

A courier has been sent from mumbai to guwahati on 11th june but is has been stuck since then in the source station itself with the latest status updated as "processed & dispatched from dtdc facility". It has been 4 days since i could see no movement in the tracking details. I have tried contacting the customer care and source courier station and they have no clue where the shipment is current stuck. I have raised a complaint with the customer care with the complaint id 02382628.

Kindly get the courier moving and get it delivered asap as it has got some urgent materials. I can wait for couple of more days but any further delay would prompt me to move consumer court as there is no point in spending more and send a courier as compared to normal registered post. Pfb the cn no. :

Cn no. - m35911085

I have sent some medical reports to Jammu via DTDC courier consignment number V30155572 on 8th June 2016 from Bangalore.
As the reports were urgent and were required to reach the destination on Saturday I had sent them by DTDC plus service which were supposed to reach in 2 working days as told us by the DTDC courier center in Indira Nagar branch HAL 2nd stage. For this I paid INR 300 just because i wanted that courier must reach as soon as possible hence opted for express/plus service.
The courier has not reached the destination till today 14th June 21:44 pm.
I wrote a mail to DTDC regarding this but there was no reply from there side.
I called DTDC head office today 14th June and talked to complaint manager on mobile number [protected] in Bangalore and they told that consignment has reached Jammu on 11th June and talked to Jammu office keeping me in Conference. It was told that consignment has reached Nanak Nagar branch in Jammu and they promised us that it will reach today and said sorry for the delay. The complaint number which I raised with DTDC is 02376102.After promising The courier is still not delivered today.
Kindly take appropriate action.

Hello sir,

I have ordered books of class 3 cbse school for my elder daughter, and i have still not recieved any delivery. Below has the details of the dtdc courier track number and when i called dtdc, their response is vague. They said they taken my complaint and gave me a complaint number as 2380130, which they said will be sms'ed to my mobile number. But till now i have ben waiting for more than an hour, and no sms arrived.

In dtdc courier site, below is the last status shown as in transit. Its more than 5 days it says dispatched, but no courier arrived. Please do the needful.

Thanks in advance.!


Tracking no.: d28235768

Thu, jun 09, 2016
Arrived at dtdc apex chennai apex, chennai 09:04 am
Processed & dispatched from dtdc apex chennai apex, chennai 01:38 pm

Note: i have also attached the snapshot of the dtdc courier tracking details from their website.

Thanks
Cj bhaskar babu
+91-[protected]

Hi,
I have booked a courier (H[protected] at hyderabad to varanasi on 6-jun.

Booked date: 06-jun
Expected delivery 11-jun. (Verbal commitment, official 5-7 days)
Status: it shows reached delhi (As on 14-jun)
Un-delivered at destination.

It was told, delivers on same week, but not delivered yet.
1) online tracking is pathetic... No updates for a week-long, please screen shot.
Waiting for a week to know the status is so pathetic condition of the company.

2) when i contacted local pick-up counter, they says it was sent to lucknow by mistake and re-routed to delhi. It is so careless company.

3) customer care phone is not answered. Useless cc support. No responses.

Packet was dispatched on 9th june'16 from delhi under po no. Z88584630 which was suppose to get delivered at madhapur, hyderabad, telangana. The packet reached hyderabad airport on 11th june'16. As per the online tracking it is still lying there, i have trying to reach dtdc officials to track the same but no one is able to answer. I also logged a complaint with there dtdc head office on 13th june'16 against complaint no. 02373503. I also wrote a mail to [protected]@dtdc.com; css. [protected]@dtdc.com. Till now netiher i have received any tracking update nor any revert from their end. Pls help

Akansha
[protected]

I, Ravindra Tyagi sent the documents throurgh DTDC courier no Z87472608 dated 25/05/16 from vasundhara ghaziabad to gurgaon at the address below
Mr Vijay Tayal
Unitech Machines Ptd.
sector 44, plot no 35 P, Gurgaon, Phone[protected]
But regret the same has not been delivered till date at said adderss.
Kindly check and reveret about the missed document please.
Regards,
Ravindra Tyagi
[protected]/[protected]
Mail id-r.[protected]@unitechmachines.com

Dear sir,
I book an order from dtdc on 9/06/2016 by cn.Z88391255 at 5 pm. It not picked on 9.06.16 as per online tracking as i also checked online on 10.06.2016 morning, its not showing on record. Its contain some important document. Who will be responsible for such delay. If my document is rejected from department. This is bad situation why this courier not picked on booked date while the person who booked my courier says that delivery boy is coming to pick the courier and it will pick today.

Consignment number d28402407
Courier recieved : 31st may 2016
Expected date : 5th june 2016
Present status : not received as on june 11th 2016

I want them to pay for my lost time as im a student and im preparing in delhi. My expenditure per day is 1000 rupees and its my parents hardwork. These people never responded and never answered the call. The number i dialed is[protected]
Case number is :02336737!!! Please help

[protected] on behalf of dtdc imphal, manipur called me up to collect my consignment from their office at khurai, i respond him to deliver at my house which is located within 0-mile. He told me he will/can not deliver and will send back the consignment (I have the record of the conversation). Why don, t dtdc officials/higher authority make an arrangement to satisfy their customers?

Hi,

I have ordered shoes from jabong on 30th may and it has been sent through you. I haven't received my package which should be delivered on 1st june 2016. The delivery date has been delayed three times and i have contact guwahati branch and aizawl branch, but i could not get amy satisfaction. I have tracked online and it shows that it has been staying in dtdc apex guwahati super franchisee apex, guwahati. It stays here for more than 5 days. I am very disatisfied with your service. I hope you solve this problem soon and i hope i see my package as soon as possible.

Following is provided by dtdc tracking website[protected]

Detailed result
Tracking no.:[protected]
Reference no.:
Shipment dates
Origin:dotzot - bangalore
Booking date friday, june, 03, 2016 status in transit
Destination: aizwal
Status date
Fri, jun, 03, 2016 12:06 pm
Rto no. N/a

Shipment facts
No. Of pieces doc type service type
1 parcel -priority express

Shipment travel history
Status location time remarks
Fri, jun 03, 2016
Processed & dispatched from dtdc apex guwahati super franchisee apex, guwahati 12:00 am

Shipment booked corporate office booking counter, bangalore 12:10 pm

Herewith i am mentioning the lr details of the lost documents consignment no:h49746579, dt:28-november-2015. According to dtdc courier company the documents had to be returned to the origin but instead the documents have been lost, it is not there with any of the branches of the dtdc courier service. This matter is of high concern as the c-form no:ce/ap 9211456 dt:[protected] documents were of rs. 27, 96, 614/- which is now lost or misplaced by the dtdc courier service company and will be effecting my company financially. This consignment had to be sent to esab india limited. We were not even informed about this if we were informed the least that the dtdc courier service could do we could have easily arranged for a person to collect it and resend it on a different address. As the courier company was irresponsible and did not take the pain to inform us about this and have misplaced or lost the documents we will be compelled to claim the differential tax amount rs. 1, 39, 830/70 which we will be liable to pay to m/s esab india limited.

Kindly look into this matter as it is of high concern as it has been delayed alot.

Regards,
Ashok brothers (Hyd).
Email - [protected]@gmail.com

This complaint concerns my courier which was dispatched from Chandigarh to PTU Jalandhar on 2June2016. the packet reached Jalandhar on Friday 03June2016 but till today (afetr 5 days) delivery was not made to PTU Jalandhar. I called customer care, they registered my complaint but no action has been taken . (complaint no.[protected]

i also called Jalandhar office[protected] but the lady was really rude and disconnected the call in an unprofessional way.

courier number Z88418573.

Please help. this is urgent.

thanks
MOb. no [protected]

I send a parcel from kolkata newtown consignment num D28573684 to Bangalore in which there were some dresses n shoes n 2 cream and one very expensive lipstick. The parcel got delivered apart from the cream and lipstick and the kolkata dtdc office informed me that they would be returning the undelivered items. After not delivering it for a week, i sent someone to collect it. They still did not return the lipstick saying they would. They watsapped me saying the same and noe its been nearly a month. I have been calling at the manager's number twice a day without any effect. Is that what dtdc stands for. We send expensive items using dtdc because of its name and brand value. So disappointing behaviour. Can you please return me the item.

Dear sir,

A courier has been booked with consignment number : h65803092. Booked from vijayawada to anakapalli. On 03/06/2016. Now today date is 07/06/2016 at 6:30pm till now i had not been received the courier.

When inquired with the dealer the answer i got is very cruel and ruthless. I request you to take a complaint against the services and behiviour of the persons.

Regards,
Mohammed yusuff
[protected]

Hi
I booked the carriage weight 0.340 kilo on 28.05.2016 to deliver on the following address:
Sudhir kumar
C/o ranjeet singh, professor
Near bjp office and saraswti inn hotel
Aurangabad, bihar
Pin code -824101.
Even after the lapse of 11 valuable days carriage has not been delivered.
The consignment no is z90545891.
Kindly look into the matter and ensure the delivery at the earliest.

Dear sir,
Nearly 7 days back i have registered a complaint online through mail that my consignment no z[protected]Spectacles) booked from bhilwara rajasthan on 17 may to shahjahanpur u p have not reached yet. On traking i found that it has rreached lucknow on 19 may then dispatched same day further but not reached yet to destination. Several times i rang up to bhilwara, lucknow, shahjahanpur but nobody has given me any answer rather everybody used to say after 10 min i will give u a call and 10 min never came.In fact no action on my mail also till now. I am so frustrated that i have told everybody not to choose this company. What is theirr management? Customer care is not answering. This is a fraud company and employees also. Please help me out.