DTDC Courier & Cargo Complaints & Reviews

I had sent a food parcel to my fiancé from Nagpur to Banglore through dtdc and the parcel was not in the same quantity the laddos and chiwda both were been taken out from the boxes.
Very poor service 😡
It was my first time to use DTDC service and i am very dissatisfied. Wouldn't use the service again and will definitely spread the word.
Do not use DTDC service
Also it was a airline delivery which was promised to be delivered in maximum 3 days took 4 days.

Hi DTDC,
a shipment was booked from delhi, by Velocis System to be delivered to Siddik Ali, Assam on 7th of january. it has not been deliverd yet. We have talked to your concered distributor many time, still there is no action.
AWB No- l[protected]

Please Note that this complaint is also Marked to Consumer Court and PMO (Prime Minister's Office India). So Please read this carefully.

PMO Office Complaint Number: PMOPG/E/2016/0024088

This Complaint is also tweeted on Twitter to Honorable PM of India and other News Channels.

Hi DTDC Team,

This is a official complaint regarding a parcel which was booked on January 11th from your Krishna Colony, Gurgaon Franchisee by Gaurang Agrawal to be delivered to Sumit Agrawal- Agra. Details are below:

AWB/Consignment Number: Z78115034

Parcel Booked By:
Gaurang Agrawal
House No 990/29, Street No 11,
Krishna Colony, Sector 7 Extention,
Gurgaon
Phone Number: [protected]

Destination:
Sumit Agrawal
House No 1, Kanhaiya Kunj,
Near St. Columbus School,
Shanti Nagar, Mughal Road,
Kamla Nagar,
Agra
Phone Number: [protected]


This parcel was booked on January 11th and it has not been delivered yet. Despite of me asking the Franchisee owner and calling the consumer support number of DTDC 100 times, they always gives me unsatisfactory answer and are abusing me.

I spoke with the owner of DTDC Franchisee when i booked this parcel, he said he can;t do anything and i can complaint to anyone.

DTDC Team- I am marking this complaint to you, Also filing a consumer court case and also marking this email and writing formally to Prime Minister's Office directly. I need either my packet back or else it should be delivered ASAP.

I am also taking this complaint to to the Social media and will ensure the all the consumers of DTDC should be aware of this.

I expect a response from you urgently. That packet has some very important documents which i need ASAP.

Regards,
Gaurang Agrawal
+91-[protected]

My CN.No: B28311769
It's been above 2days where an important paper has been sent.. No proper response from them.. And also the Destination office of my courier is always closed..
The courier sent by me is just 150km distance from Orgin to destination.. but not yet received..
No proper response for the publics &and also the Destination office of my courier is always closed..
And also registered complaint in DTDC website.. but there is no response from them..
Cost of the courier is very high then the other courier service for a single paper..

Sir, my order with tracking no v21975436 has reached Tirupati on 12th of this month and from then onwars, there is no progress in the status of my order...It is not yet delivered to me...It has to be delivered to SRIKALAHASTHI with pincode 517644...It is very disgusting for such a delay...please look over the matter and respond promptly and take quick action...
My address to which it has to be delivered is
BHARATH REDDY
ROOM NO 404, SUNRISE PARK APARTMENTS
OPP. STREET OF BATHINAIH NAIDU HOSPITAL
NEAR VMC MAHAL
SRIKALAHSTHI-517644
MOBILE NO:[protected]
Tirupati super franchisee branch contact details are provided below...The customer care numbers are not ata ll providing relevant information and reply from the past 10days...


Office Name : TIRUPATI SUPER FRANCHISEE

Address : NO.245, G.N MADA STREET, TIRUPATI

Pincode : 517501

Phone : [protected], [protected]

Email : branchhyd.[protected]@dtdc.com

Dear sir
Kindly find the details I booke to covers on 09/01/16 1) V26046243 BY DTDC PLUS which supposed to be deliver on 11/01/16 but delivered on 12/01/16 4 pm where same day i booked one more cover normal which has reached on 12/01/16 at 1PM this complete cheating from DTDC to its customer i request you to take legal action on culprits.

I had delivered this packet to tharad but they said their is services in Tharad so why they had accept this packet for delivered.

Kindly explain about this

Thanks Pankaj

Hi Sir My family members sent a valuable gift pack through DTDC courier. H51449657 is the item tracking no. this item was missed i went DTDC office 5 times they are not responding and also the contact no on the web site not working. I am a software engineer i purchased many item online i never face such a problem. DTDC courier is cheating customers. any item is valuable they are missing the item after that they are not responding. I read many complaints against this courier service.
please take action on this courier.

On 28/12/2015 my company Delta Nutritives Pvt ltd haas booked consignment through no V26184986 from Mumbai for Konnagar, WestBengal which contains Cform of particular company but in absence of me it has been handed over to wrong person(security guard with out uniform) with out taking my permission and concern, even not a phone call made to me for information now this important document is misplaced and your company is not ready to take the responsibility. I want your company will compensate the financial loss what I have to bear for your irresponsible work.
Biplab, Konnagar

One of my friend send a parcel from Delhi to me. which was very important and urgent for me. So I thought that service of well known company DTDC will be best. He booked it for fast and satisfactory delivery to me. But after shipping DTDC company kept this parcel at Indore office for more than 5 days. Till then no follow-up we received from the company and no reason showing on tracking ID and when I tried to contact to customer care all India number but no one even picked up the phone. Indore is more than 200 kilometers from my location near Neemuch. Since the parcel was very urgent I send my brother by Bus from Neemuch to Indore and back from Indore to Neemuch to take the parcel because there is nothing in my hand and there is no one who can help me. His two nights and one day spoiled and more than 1600/- expenses incurred in it. But company officials have no shame. Shame on you... DTDC Courier.

This is regrading tracking number: z80237949. The consignment has been dispatched from Madiwala branch on 18th January 2015. It is still not delivered at Bomannahalli. The call operators do not answer the phone and it is not reachable most of the time. Staff is very rude. The following have not been able to help - Neha, Lokesh and Manju.

I had booked one packet(small) on 11/01/2016 for delivery at State Bank of Mysore, Bagalur Branch, BAGALUR-635103 vide Consignment Note B28689400.
I was charged for Rs 100 as it was out of state ie from Bangalore, Karnataka to Krishnagiri District, Tamil Nadu.
DTDC did not deliver this packet due to poor service from DTDC neither it was delivered nor they have contacted regarding it (despite the fact that both parties mobile no. was mentioned with the address).
On checking with DTDC tracking system, this consignment was being shown "Shipment Returned due to NO SERVICE". Before sending the parcel i enquired with the person he said the service available to Bagalur so i sent the courier.
Now since its returned now when i went and enquired he says "The service is not available" and you contact customer care and get your parcel on your own.

Really its a pathetic behaviour from DTDC. Not behaving professionally. Their registration has to be cancelled.

My order was shipped from jabong through dtdc on 6th janaury...My tracking number is v21975436...It has reached tirupati on 12th of this month...From then onwards, there is no progress in the status of my shipment and not yet delivered...Even though after repeated calls, they are not at all responding properly...They are saying that it was sent to srikalahasthi the destination place with pincode 517644, but when called to srikalahasthi courier people, they said that they have not received it...Very worst courier service ever in the name of dtdc

The courier was sent on 13th January from DTDC to Malleshwaram address. The tracking status was updated as delivered on 14th Jan by around 12 Pm.
On 19th Jan we got to know from the concerned person that the courier was not delivered to him. When checked with the DTDC courier Malleshwaram, the courier was with them only and says by mistake has updated the status as delivered.
Request you to avoid this in future and will be delivered on time and the Status should be updated only after delivering

Contacted your palakkad dtdc several times, nobody pick the phone continously,
if taken the phone informed that "call back no one is here "

I'm Roshan from Chennai.
I have given my courier (Consignment No: E[protected] containing very important documents necessarily to be delivered by next business day from Chennai to Indore. For that i paid the high fee for Prime TIme Metro 2PM tariff. But not expected such slow and untrustworthy service from DTDC. Please don't convey the wrong Message if you cant do so.

A parcel was booked from rajahmundry to jangaon no h63871624 your people at jangaon advised to collect from their office instead of delivering door. advise your people to deliver at our door step because we are unable to collect due to oldage
vimalamurthy

App. a month ago, I was supposed to receive a courier (z[protected]. but this was returned back two times without even calling me!!! I do not understand why??? But the message in online tracking system is delivered, why it is so.

I tried to contact local courier service provider, he is not serious about it at all.

this courier does contain important things...


It is more than a month and nothing have been done in this regard even complaining two times (Complaint ID:[protected].

First complaint was closed even without asking me whether the problem was resolved or not??? -I DO NOT UNDERSTAND HOW YOU PEOPLE ARE RUNNING THIS COURIER!!! WHAT IS SOLUTION FOR THIS??

AGAIN AFTER SECOND COMPLAINT, NOTHING HAS BEEN DONE SO FAR??? AND THE PERSON I TALKED TO TOLD I CAN NOT TALK TO HIS SENIOR AS ITS LESS THAN ONE MONTH SINCE THE PARCEL WAS COURIERED- IS NOT ITS AMAZING- I THOUGHT COURIER IS FAR FASTER DELIVERY!!!

Did you people asked to local courier service provider- what happened??? - He has not even called me before returning this courier.


Can you do something about???? - Looks very pathetic and hopeless services you are providing based this scenario...

Hi, my name is Shanu Kukreti, i received courier today on 1/19/2016 in bangalore tavarekare area through DTDC. First delivery guy made comment on me for not knowing kannada, he asked me to come down to ground floor when i told i have fever and requested him to come upstairs he said he will return the courier. When i went down he wanted me to sign the receipt first and handover the packet later. when i asked him to give that first he started shouting on the main road. He knew english but did not want to talk in that and started abusing me in kannada. I fell disgusted, insulted and helpless.

From this whole episode i could not even get the reason of him being rude to me. he asked to collect from ground floor i did that, now if even delivering couriers at the gate also bothers these people than why do they work?

if there is anyone to look in this matter, request you to do that.

his number: [protected]
Packet serial no: 5183868
customer ID: BF1006
consignment no: D25903585

Delivery was done from SG Palya branch.

Please take some action.

We used your franchise/outlet at BSNL centre at the garia (near Hindusthan Mod) on the 16th of jan 2016. We sent a letter (consignment no. K[protected] to hyderabad, hi TEC city. They charged Rs 120 which is far more than the other DTDC outlets are charging for the same location, on top of it they refused to give us a reciept and promising an sms notification instead. We recieved no such sms today so my 75 year old stroke patient father had to go to the out let again! When my father said he shouldve recieved a reciept the previous day itself which wouldve saved him another trip, he was autrociously asked not to ever use their outlet again if he cant bear with their way of work. This perticular outlet has always done that. Not only are they overcharging every time but they are atrociously rude always. The result is in our area people avoid using DTDC alltogether. Hope this centre gets a quality check as it is ruining DTDC image. Parama Dasgupta d.[protected]@gmail.com