Garudavega Courier Services Complaints & Reviews

I am writing to share a completely unacceptable experience with Garudavega and UPS that resulted in my family's package of perishable food being ruined. This is a detailed account for anyone considering their services for international shipments.

On July 28th, my mother booked a package from Bangalore, India, to Windsor, Canada, through Garudavega. We explicitly informed them that the package contained perishable food...

Hi

We didn’t receive one of the important product from Trichy to USA.

Akash is in charge of Trichy branch. He is not responding my phone calls.

Below is the FedEx tracking number[protected] for your reference.

I have sent an consignment from Nagercoil to US on 09/10/23. This has not been sent to US. From Chennai the shipment has been sent back to nagercoil since some of the items inside the shipment got damaged(Note: Packaging done by Garuda Vega team). I have submitted claim form to get the Courier cost of around 28k and other items . But no response after that. Since claim is not been approved, i am blocked from picking the Shipment back. Its...

I am logging this complaint against a shipment firm named as Garudavega Courier Services.
The company has picked up my parcel from my house in noida to ship it to my address located in Irving, TX, USA on 24th sep but it hasn’t reached to me till date.
They are not reachable on phone. I have sent a long list of emails to them but nobody is bothered to reply. Have looped in their head and regional offices but still no luck.
They took the money and wasted all my stuff in it. Also, for another couple of parcels they took huge amount of money and didn’t inform about the custom charges which i had to pay on delivery.
Their chat portal doesn’t work, they don’t return to the calls, ticket mechanism is pathetic.
Really want a strict action against the firm.
Have all the proofs and emails as evidences with me.

The package was on hold by foreign customs office more than a month and and there has been absolutely no customer support other than just providing some online tracking information.

- No actions on releasing the package from foreign customs office
- Negligence while sending the package
- Being global courier services but unware of foreign land import instructions
- No customer support

Hello, I received my parcel on 15th September which I asked to send from India to Boston, USA. I received my 2 branded utensils in the broken condition. When I reached out to the person who sent my items, he asked me to complaint immediately on customer care. I sent them an email, and they directed me to follow a few steps where they asked me to send pictures. They received the pictures and they kept on telling me that the case is under investigation and asked me to wait. After a month, they sent me an email saying that they cannot do anything about it, and closed my ticket. Then I wrote a huge email to them as they made wait for a month for this solution. Then one day, I got a call from UPS, their partner company in US, for further investigation. UPS again asked me to send the picture of the carton along with tracking number, and the images of the broken items in their format. I did that too. UPS was kind enough to reply on time, and they mentioned that they have verified my case successfully and sent the report to Garudavega (Mr. Ramana) but he doesn't care to call the UPS back. So I reached out to the person who asked me initially to send the email to customer care. I told him the UPS scenario, and told him how his company is so irresponsible. He then asked me what do you think how much we should reimburse? I sent him the rate screenshot from Amazon of the broken products. Total amt was close to Rs. 2900. After I sent the amount, he immediately sent me an INDEMNITY DOC which was not in the picture from last 1 month. Then he told me we are not liable for any broken products. Our only job is to send the parcel, irrespective of the condition. I asked him why didn't he or the company informed this before when I communicated in my first call, he mentioned he doesn't know why his company did this, and then he told generally no company takes the liability of things.
PATHETIC RESPONSE AND NO SOLUTION FROM THE COMPANY YET. Worst service.

My tracking id is [protected]. After repeating customer service calls, they gave me The UPS tracking number is 1Z63XV[protected]. But it’s showing that it’s delivered to USA . But I am in Australia and the address in the package is Australia address. How they deliver the Australia address to USA? Ridiculous. I raised a complaint, but no response. What they are going to do for this? Please help me with this

On 11th September 2023, Booked 30kg parcel from Marathalli Bangalore to Eindhoven Netherlands.
Garudavega provided two waybills (15kg each). 1st parcel [protected] & 2nd parcel [protected].
Garudavega sent, 1st parcel sent via UPS INC & 2nd parcel through FedEx.
After great follow up, FedEx parcel received at Netherlands.
But 1st parcel [protected], is still not reached Netherlands.
Inspite of repeated calls mail ( To Mr Shivaji Bangalore rep & Mr Sangameswar Hyderabad rep), issue is not resolved.
Moreover wrong statement was made stating consignment not collected at Eindhoven Netherlands. The address & phone number o[censored]PS at Netherlands shared by Garudavega also wrong. When contacted no such service is available was the response.
Still don’t know whereabouts of my parcel
Uday [protected]

This compliant is again Garudavega courier services.

I had booked their parcel service from India (Trivandrum - Kerala) to Stockholm - Sweden on May 19th 2023. I followed all the the process as required by the vendor and paid INR 17627/- for 31Kg parcel.
I was told that there will be no tracking available and it will be delivered around 15 working days timeline (Maximum).
I provided complete address details as well 2 contact numbers just in case one is not reachable.

As I had not heard back from them post 15 days and also giving some buffer time, I followed up on June 20th and realized that my parcel was not sent back to origin destination as it was not received by the customer. While I was not contacted via call / email /postal service regarding arrival of my parcel. While I enquired, I was told by Stockholm vendor that email & constant reminders were sent to Garudavega informing arrival of the parcel.
Because of the customer care team ([protected]@garudavega.com) negligence, it was now sent back to source. Ok, I can agree to this that mishap happens. I then tried for next solution possible to resend the parcel back to Sweden. I was told by the local vendor in Trivandrum that their UK hub partner (DPD) will redirect my parcel back to Sweden from UK. Today we are on July 7th and I still have no updates on where my parcel is and what are the next steps. Every 2 days I am following up and I haven't got any response from Garudavega customer care. First of all, this is because of their irresponsible behavior and negligence, secondly they do not have the courtesy to keep the customer informed nor extend any support.
I was given tracking details only when I followed up as my parcel had not arrived to know that it is sent back. I understand such issues happens in logistics. My concern is about Garudavega still not taking appropriate actions. They are absolutely not responding to my emails nor providing any solution. I am attaching all follow up mails here.

My parcel contains around INR 50, 000/- worth items along with my shipment charges of INR 17627/-

As a responsible Indian citizen, I would like to file an complaint and ensure that nobody goes through such stress and loss of money through this unreliable business

[protected] shipment id was submitted to garudavega couriers on 09/06/2023 from hyderabad, lb nagar, chandrapuri colony branch of garudavega couriers to deliver to cal state university. Hayward, california, united states . The shipment contains of my original degree certificate. Today on 19/06/2023. The shipment is still in hyderabad and not forwarded to destination . I would miss registering my classes due to the delay .

My family sent me parcel and Garuda Vega damaged the items inside the parcel and when i raised complaint i have not received a proper response from them and they have taken no action to correct it.

I have send the parcel of 25kg of Important food materials to My Daughter residing at pensacola, Florida, usa-32614. After 6 days they delivered wrong address. Whether they delivered or not delivered, the status is showing Delivered. But my daughter not received the parcel of Tracking no: [protected]. I have raised the complaint to Garudavega customer care, the response is very poor. Now I am loosing worth of 28500 Rs materials. The Garudavega international courier service is untrust to send the parcel to international resider. Now it's completely hopeless. How long they will take to resolve the issues God knows. But I am only suffering with time and Money.

I sent approximately a 12 kg food items to USA California on 14th February 2023.I am residing in RRnagar Bangaluru and called the local agent to pick the courier box.He came. Measured the box and told it will cost me ₹12450 for express delivery. And the money was sent through UPI to the number suggested by the agent. But till today he has not given the bill in spite of asking several time.But the rate mentioned in your web for 12kg courier charges to USA on express service was only ₹9517.
I would like to know the reason for not furnishing the and the changes ur agent collected from me.
There was a package of item which was not allowed to send(betel but powder).The agent told that it is allowed and in turn i expected him to return the package but still it is coming.

I sent the courier on 13th January from thanjavur .it's totally 27kgs.i divided into 3 package .but we received only one product .remaining 17 kgs are missed that both are expensive .we don't know where it is .

I received my courier from Hassan, Karnataka India - to UK today. But lot of items are missing which was packed Infront o[censored]s. like kid's toys all are missing (it didn't had any battery in it), router is missing, dispenser is missing (it didn't had any battery in it), and few food items are missing.

approx 15kg was packed by the time we got it had only ~10KG

Ref#[protected]
airway bill No 1Z63XV[protected]

Hi There,

My In-laws sent the 10 KGs of package from Madanapalle (AP) to Atlanta on Aug 29th. The package was supposed to be received on Sept 2 and we noticed the status as delayed in the Transit. All of sudden, the next day (Sept 3) we noticed that the package status changed to Delivered on Sept 2, WE DID NOT RECEIVE THE PACKAGE. I tried checking with Garuda Vega customer care and sent an email to [protected]@garudavega.com however...

Hi,
My family had sent me prasad (rudraskha tied in a piece of cloth) along with some spice packets in the shipment on Aug 3rd 20202. We paid the full amount for 1.5kg worth of items.
Now when I recieved it after 2 days i.e on Aug 8th, 2022 I see that the item was taken out from the box, everything was resealed. My sister had sent a picture when everything was weighed in front of her. How can they be so careless & they did not even bother to tell that the thing was flicked from the courier package. We paid around Rs. 4000 and this is how they fool customers.

I have sent a parcel from Chennai to Canada through Garudavegas Ambattur branch on 16.07.22. The tracking I'd is 1z63xv[protected]UPS). It reached only on 02.08.22. Most of the items have perished in transit. Before sending, I have specifically asked for not to send it through UPS, since I had a bitter experience on previous occasions. They have also agreed to send it through DHL and for that they have charged extra money. When contacted...

I have mailed a package from Chirala to Virginia beach, VA on June 8th and package never made its destination. After repeated followup, finally on July 5th package returned to sender with all food damaged.

12K of the charges never paid back and no response from the agent or garudavega customer support

Here is the agent info:
Address: Shop no: 321, KKC Complex, beside LIC office, Chirala, 523155, Indiabr...

Hi Team,

My package was initiated from Nellore on 5 th June and it should reach me to Houston on 9 th June but it dint came. When I checked on that with the shipper they told me they have send it through UPS which was a postal service and they don't even care about delivering to doorstep or send tracking messages. So we were waiting and when we checked the tracking on 10 th June it said delivered on 9 th June but we haven't...