DTDC Courier & Cargo Complaints & Reviews

I recently sent a Package in the DTDC plus, supposedly their best offering for quick service withing 24 hrs on 9th Nov'15. It is regrettable that today is the 4th day and DTDC only yesterday updated the courier details after my complaint and even after that, they have absolutely no clue of its whereabouts. The website informs a detail that it has reached the destination Branch while the Branch says that they haven't received the packet.I have called 10 times to Branch from where it has been dispatched but to no use. In the end, its the customer that is at the receiving end.

This company should shut down because they don't send the courier and their inability to compete in this market.

I am yet to receive my packet even though i have sent a mail to their customer care. This is sheer neglect and absolutely no will to work.


I want the Packet to be located, my money refunded and personally i will spread the word of their inability of staff to work.

I send my package on 09 NOV 2015, , , with Plus service of dtdc and today is 12 NOV 2015 but the package didn't move yet. I send it from delhi to amritsar but package is still show in delhi office when i going to the office they say that amritsar is close and even nov 8th packages are not done yet and they refuse to give refund.they cost plus service.

Hi, This was my first & last experience with DTDC. Never thought that a Courier Service can be so pathetic and useless. I ordered a High school project from Sunshine Labz, Bangalore on 8th Nov 2015 and they checked with DTDC and confirmed that the Project will reach at Trivandrum on or before 11th Nov as I have to submit the project in an Exhibition on 12th Nov. The shipment Still not reach Trivandrum, It stuck with DTDC Bangalore office for 2 days and now the shipment is at Cochin for last 2 days . Shipment number is D24965333. I don’t understand why they holding the shipment at Cochin office for 2 days while it is addressed to Trivandrum . Anyway The exhibition is over today and I failed to submit the project.
I have sent email to the customer care [protected]@dtdc.com but no response. Looks like the customer care no. in their website is fake . I would like to say that please don’t cheat customers like this .

Regards,

Baiju

.While booking the parcel of sweets to Thane from Kolkata DTDC at VIP Market, Phoolbagan, Kolkata, DTDC person advised me to book in National Blue service for the assured next day delivery. The charges for this service were almost double and I agreed to pay . But the consignment was delivered on 12 Nov.2015 evening i.e, almost after 93 hours. I booked the parcel vide c/n no.V24236845. I understand this is how they cheat and extort money from the consumers and give no heed on approaching them.

I sent a parcel by courier from Bangalore to Mumbai on 2nd nov 2015. Till date the courier has not reached the destination in Mumbai. The local office here not able to trace the consignment and they have given a no in Mumbai and the customer care no in Bangalore. All these nos always busy and I cannot get through to them. Ref NO B23697832. SATYA

I had ordered Memory Cards through online shopping site Amazon.com, and the item was despatched by M/s. M.P. Enterprises, Coimbatore to my home address near Palakkad town (Kerala). But the Courier Office staff at Palakkad (DTDC Courier & Cargo Ltd), just called up me and asked to pick up the consignment from their office. When I requested them to home deliver the item to my address, (which is just 3 and half KM from the town), they flatly refused and asked to collect it from their office, otherwise the same will be sent back to the sender. The lady staff at Courier office talked rudely over phone. Since I need the item urgently, I had to go to their office and collect it. This is not the an isolated case. On earlier occassions also, they called up over phone and ask to collect the item from their office.
Disappointed by the worst service by DTDC Courier.
Dont send items through DTDC, unless you can go and collect the item from their office.

I booked my parcel from ahmedabad to UK ON 5/11/2015 wide my consignment no N96362221, N96362222. They promise to delivery within 3 working days. I booked this parcel because of Diwali festival event. I paid higher charges for quick delivery. After paying high amount, company did not keep their promise and delivery my goods on 11/11/2015. It is useless for me. I loss 2, 00, 000 business because of delay. I approach so many time at UK-Dtdc customer center, After dialing 20-30 time, I get connected to customer care. They Didn't response and talk behavioral way . On 10/11/2015, Dtdc asm Mr Anil replay me on email that today he is going to delivery goods i.e. on 10/11/2015. But Goods did not delivered. Because of this delay I got 2, 00, 000 loss in my business. I want my buinsess loss and shpmaent charges £ 183.60 my contact details is 0044-[protected], email [protected]@yahoo.com

Hello, This was my first & the last experience with DTDC. Never thought that a Courier Service can be so pathetic. First time I gave my Courier (no C[protected] to be sent from chennai to sivagangai. But it was returned due to invalid address. But after it come sto chennai, we didnt get it back in our hand. Its almost 2 months. We are tracking the courier office in koyembedu, anna nagr, ambattiur and madhuravoyal. But they are not responding back.

Courier contails contains some original bills which we required to apply case against some bank. pls help us to get it back.

Regards
Dhanalakshmi
[protected]

I have a worst experience with dtdc, my tracking number (Tracking No.: C[protected] . I send some bills worth 40K to my friend for claim via dtdc . He was unable to receive it, and it showing return in the online tracking. Past 15 days i was going to tambaram(chennai) office to collect it back, they are telling some lame reasons and i didn't got it back . today the worst thing happened, I came there the boss was not there and i called him via phone, he was so arrogant and provoking me by saying like you can give complaint and it is not going to affect me. I was so helpless . what i can do to get it back ?. I don't want to give complaint, I don't want my friend to loose money . Please help.

Few days ago I ordered products from P&G Reward Me website. They sent it via DTDC. As on 7th Nov the shipment was sent out for delivery. but its been 5 days and i have not yet received my parcel.
the customer care number is always busy.

They are not even providing proper information about the issue.
Case No.:-
01083277
01086774
01086772
Consignment numbers:-
X15653167
X15654383

Hello, This was my first & the last experience with DTDC. Never thought that a Courier Service can be so pathetic. I am a regular user of Blue Dart & very much satisfied with it. First time I gave my Courier (no Z[protected] to be sent from Jaipur to New Delhi on 5'th November. Today it has been 6 days but still it has not reached the destination, while the promise was that it will reach in just 1 day. Moreover, the Customer Care no given on DTDC's official website is a fake one. I would just say that its a superbly shameless attitude from DTDC. God bless you ...!!! Regards Parikshit

On[protected] my parents booked a consignment containing my medicines at the DTDC branch in Ambattur, chennai to be delivered to me (Sarada Seetharaman) at Hyderabad. The consignment number is C 63756910. Though more than two weeks have passed the consignment has NOT been delivered to the addressee so far. My personal visit to the Ambattur branch and phone calls to your customer care service have not yielded any result. I therefore request you to urgently look into the matter and let me know its status. Thank you

Dear Sir, I have written my complaint to visakhapatnam DTDC office but till date i have not got any reply / response. Please help me out as the laptop got damaged during courier. Thanks & regards Pramod Kumar Barnwal [protected] / [protected] [protected] Forwarded message[protected] From: Pramod kumar barnwal Date: Tue, Nov 3, 2015 at 1:54 PM Subject: Damage of laptop through DTDC courier (V[protected]Metro Plus) To: keyaccts.[protected]@dtdc.com Dear Sir / Madam, Please note that i have couriered one laptop through DTDC courier no. V[protected]METRO PLUS) at Mumbai Address of Telos from Kurmannapalem, Visakhapatnam. Before packing it was shown to your courier representative that condition of laptop was packed in good condition. After opening the box laptop found in broken condition which is a case of mishandling and damaging the property. Please check the photographs showing damage are attached for your necessary action. The claim amount is 15000/- INR. Please revert at the earliest. Thanks & regards Pramod Kumar Barnwal

Hello Sir, Consignment was booked from Rajpura Branch on 2nd Nov and number shared as Z72723290 by my vendor, delivery address is in Andhra Pradesh (pin 524003) and status online is showing some wrong destination and irrelavant shipment travel history. Please help me in tracking my shipment.

Dear Sir/Madam

I had sent a Blanket by DTDC Courier Thro Mumbai ( Govandi office Phone [protected]). The DTDC Reference No. is M25342112

So far the Item has not deleivered to My Daughter at Varanasi.

Non of the DTDC offices or Customer Care are lifting the Phone. This is height o[censored]nprofessionalism on Part of DTDC Courier.

Please look into the matter and Do the needful.

Regards,

P.K Jhamb
[protected]
[protected]@gmail.com

We SRB Consultancy Pvt Ltd. 5th Floor, IDCO Tower, Janpath, Bhubaneswar-751022 have made courier thru DTDC service regularly.

But Dated 04.11.2015 send a urgent parcel to our Delhi office but till date not delivered.(Docket No. K829?9495

Kindly please check into the matter on very high priority basis and do the needful to deliver the same on urgent basis

Rgds, MD. Ajimuddin Ali, Mob No.[protected]

Dear Sir / Madam,

We had booked a shipment from Surat to Malanpur, Bhind ( Gwalior ) on Date : 03/11/2015

Address of the receiving party is :
To,
Euro Formulations Pvt. Ltd.
87, Industrial Area,
Malanpur,
Bhind - 477117
Madhya Pradesh
Or Party will pickup from your Gwalior Office,
contact Number : [protected] ( Pushpendra Singh Ji )

The same was booked for the following address, Inspite of many tries the same has not reached to party till date,

Kindly please check into the matter on very high priority basis and do the needful to deliver the same on urgent basis, or inform to the cusotmers they will arrange pickup from your gwalior office,

Awaiting for your very urgent reply,

Attached your AWB receipt for your ready reference,

--
Feel Free to contact us for any further assistance.
______________________________
Best Regards,
Kunal Shah ( M.D.)
______________________________
Perfect Sales Corporation,
# 2, Mangaldeep, Jadakhadi, Mahidharpura,
Surat : 395 003, Gujarat, India.
www.scaletechindia.com
www.scaletechindia.net
e-mail:[protected]@gmail.com

Tell No.[protected] / 6698585 / 2422795
Cell:[protected].,
[protected][protected][protected][protected]
Scales ||| Weighing Balances ||| Calibration |||
[protected][protected][protected][protected]

Dear concerned
Tracking ID: H61550955>
Reached Whitefield branch on Nov 3rd 2015. And they are showing in Tracker that it shipped out for delivery on same date. And till Nov 6th also not received by me and not updated online.
When I went to Whitefield branch they told that it is not from Whitefield branch and it is from Brookfield branch (Bangalore). Then i went to Brookfield branch they are we are delivered to person who is coming out from office with black bag.
Then I asked tell me the person signed on the delivery slip. Then they told me that "it will be not available to us, we have send it to Chamrajpet (Main branch) and it will take 4 days to get those details.
What kind of service is this? To tell name of the person who signed the courier only they need 4 days.
STILL I NOT RECEIVED THE COURIER (NOV 7th 2015).
Please take some immediate action on this.
I want to proceed via consumer forum. Very dissatisfactory service from those DTDC people.

my AWB no: C59667362 it hasnt came to my home address and even without any intimation of my contact number it has been returned back

Is this the way the ***** DTDC people work i don't think this was not at all a good service from you at all, Do you people know much important it was to us.

This is really insane work from your... Can u bring that back to me now.. i need to speak with our higher authorities really, i even don't know you people will read and take care of this complaint ..

Venkat.[protected]@gmail.com

I purchased some items from amazon, all the orders were received/delivered to my home except the one from DTDC courier(Z[protected] which they dont want to deliver home instead they ask us to collect from their office which is 15km away. the DTDC staff behaviors over the phone was very rude and they said don't care about any complains. this will surely spoil the image and reputation of the DTDC courier for having such kind of service. after 4 hrs i called again he said he ardy send the parcel back to the seller and refused provide any info including their office details. i hope DTDC will take necessary action to protect consumer rights and amazon address this issue the courier companies for the business benefit.