DTDC Courier & Cargo Complaints & Reviews

I have sent my courier via DTDC on 19 september DTDC COURIER NO-D24332747 its been 10 days the courier is stuck in transit in GURGAON it contains my newly bought mobile which i self shipped for refund its been 10 days now i wont even get my refund for the delay i tried calling them they dont pick up i tried emailing them no response such a big company and what a pathetic customer support please advice me how to do this I'm so frustrated...

Dear Sir/Madam, I would like to introduce myself as Dipankar Mukherjee, a resident of Kolkata. My in-laws are staying at Durgapur. They had send me a consignment having a cheque leaf of Syndicate Bank thru DTDC esteemed courier on 19.09.2015 (Docket No K[protected] with an intention that it would reach me within a day or two. It may be worthy to mention here that the said consignment is o[censored]tmost importance to me as I’m committed to somebody to pay for a business deal. I was in an impression that it would be delivered to my address by 23rd Sep-15 (19th being a Saturday, I was magnanimous to consider the weekend as non-working although courier companies should not have any Saturdays and Sundays). But, when not delivered even on 25th Sep-15, I called DTDC Kolkata Office and was given to understand that they are enquiring about the know how of my consignment. Adding my concern one gentleman from Garia Branch phoned me that since my residence was found locked by your deliveryman (This is a absolute false statement as somebody or other is always present at me house) he had handed over the consignment to an unknown person who was passing thru my apartment and claimed that he knows me !!! Does this sounds logic??? I was stunned to hear this as the consignment was carrying a cheque of a substantial amount and if lands to miscreants can place me in extreme distress. Further, today morning when seriously spoken by a relative of mine who is from Crime Branch, the delivery man called me up and arrived at my house. The explanation given by him is absolutely futile. However, the explanation given by the deliveryman doesn’t makes any difference to me but the fact remains that I have trusted DTDC courier and landed in deep trouble. My credibility is at stake as I failed to meet my commitment to some other party. Most importantly I lost a substantial amount by missing the deal. I am attaching herewith this letter the following documents for your reference;- 1. The condition of the cheque (Brought in 3 pieces) Under the above mentioned circumstances I’m extremely disappointed with the way of dealing with the delivery process of DTDC and would be happy if DTDC comes with suitable compensation to my financial loss (although the damage done to my reputation and credibility can’t be compensated by any materialistic means). Best Regards, Dipankar Mukherjee Mob:-+[protected]

I have delivered some documents through DTDC courier (from Gurgaon to Noida) more then 3 months back[protected] which are not delivered yet and showing current status as "In Transit". The biggest thing is I'm not getting any response through email ([protected]@dtdc.com) and nobody is picking the call on numbers mentioned in customer support. I will advice never use DTDC.

Hi, I have send a courier to my hometown Bokaro on 25th August 2015 (consignment no. Z[protected]. It had rakhi and 2 small bracelets which was expensive and I bought from my trip abroad. First, through online tracking I came to know the courier reached Bokaro on 1st Sep 15 but it didn't got delivered. Even after several days, there was no one to tell me about the courier whereabouts. The courier guy didn't even brother to call to check, I even don't know if the person have even gone for the delivery. After more than 2 weeks, I came to know that the courier was not delivered and is being shipped back to Delhi. But it didn't reached Delhi in another week. but when I received the courier my So when I enquired I didn't got any response, I even wrote mail to the customer care and when following up numerous times I got my parcel after 3 weeks but the product in my consignment are missing. Some one in your organization very beautifully stole my stuff and packed the back box so that no one can figure it out that the stuff was stolen. I don't know who to approach for this. This is so unprofessional. Feeling such cheated.

Hi Consumer Team, Date of Incident : 28/09/2015 client number : [protected], [protected] Description: I placed an order on eBay for MII4 mobile back cover: DTDC site displays below details for tracking id: B22773898 [protected][protected][protected][protected][protected][protected] Summary: Origin: BALEPET (NEW) - BANGALORE Booking Date Thursday, September, 24, 2015 Status: OUT FOR DELIVERY Destination: HYDERABAD Status: Date Mon, Sep, 28, 2015 12:00 AM Details: 1 - Shipment Booked CHAMRAJPET BRANCH, BANGALORE Thu, Sep 24, 2015 09:37 PM 2 - Processed & Dispatched from DTDC APEX BANGALORE SURFACE APEX, BANGALORE Fri, Sep 25, 2015 12:00 AM 3 - Arrived at DTDC APEX HYDERABAD SURFACE APEX, HYDERABAD Sun, Sep 27, 2015 01:02 PM 4 - Processed & Dispatched from DTDC APEX HYDERABAD SURFACE APEX, HYDERABAD Sun, Sep 27, 2015 02:42 PM 5 - Arrived at DTDC Facility GACHIBOWLI MASTER FRANCHISEE, HYDERABAD Mon, Sep 28, 2015 09:01 AM 6 - Shipment Dispatched for Delivery GACHIBOWLI MASTER FRANCHISEE, HYDERABAD Mon, Sep 28, 2015 11:32 AM If you see I posted this by 6:37pm dated on 28/09/2015 after calling at least 50 times no response from the below office address : GACHIBOWLI MASTER FRANCHISEE G-1, 2&3, K.K. PRIDE, BESIDE SBH BANK, , GACHIBOWLI, HYDERABAD [protected]@dtdc.com[[protected], [protected]] Note: Please take some needful action. I hope people should values others time also. -Thank you.

Sir,
My dtdc courier consignment no is A32412700. My consignment reached Hyderabad on 16/07/2015. dtdc service from HYD has not informed me for deliver of goods. When I called to HYD service centre they ask me for my new add. I provided but they not delivered and send back the item. After enquired they gave negative answer. Pl verify.
Thanking u sir

I have sent around 68 kgs of luggages from Bnaglore to Kolkata, but have received only 50 kgs. Bags were cut and items are taken out of the bags. I have complaint this to DTDC office but they are not taking any action .Its been more than a month but no response.

Its not the first incidence that the courier has returned without being any attempt of delivery. Every time the courier is returned without being delivered by DTDC when the address is very very clear and all other courier getting delivered.
Once the delivery person had called and asked it to collect from a place 2 kms away. On denying that time, the following packets are returned every time.
It has been a pathetic customer experience.
Latest Tracking Number-K81503482

My DL after renewal, was dispatched through DTDC Courrier on 19 Sep way bill No Z65987511 to my current location Bangalore. Upon Non delivery I tracked the consignment through their web site, and, learnt that the consignment was returned back on 23 Sep, on the pretext, that, the adressee was not traceable, without having visited my house or contacting me over the telephone. I immediately contacted the Bangalore office on their tel no on the web site 25354070, following a no reply, I contacted Mr Dharmendra Singh at their Narayana Delhi Apex, who demanded an Email from the originating office Kanpur. I wrote an E Mail to their Kanpur Office, and then contacted them on phone, Their Kanpur Office assured me that they have instructed their DElhi Apex to send the con. back to Bangalore. I also filed a complain through their website, which was ack vide complain No 00875434. Despite all these efforts the consignment is not yet delivered to me, Nor there are any replies from DTDC. Request pls do the needful. P C Jha, Flat No 301, Saptagiri Aptt, 2nd Main, 7th Cross, Domlur Layout, Bangalore -560071, Ph [protected]

Consignment No k79808021 containing valuable security o[censored]co bank was to be delivered to me Kumarmani meher Plot No 787/3519 Sampur SUM hospital road Durgamadhab nagar Lane -2Bhubaneswar 751003 On 20.8.2015.It is not traceable till now Telephonic contact with franchisee o[censored]ditnagar Rourkela and receiving franchisee of SUM hospital road Bhubaneswar Branch managers of both Rourkela and Bhubaneswar is of no avail. Pl help e out to get back my valuable securities.I suspect DTDC has committed criminal breach of trust for misappropriation of these properties.

Details of Sender: Mr, Mange Lal, Udaipur Courier consignment number Z64272584 booked at Udaipur on Sept 19, 2015 for Rohini Delhi. It is still showing as being "Out For Dilevery". It has been told by your office at Udaipur that the courier has been lost. The Courier contained Urgent Document.This is unacceptable and I am hereby lodging a Formal Complaint. You may notice that if such a serious issue is not sorted out by you quickly, I will approach the consumer forum and ask for damages.

I have placed and order for a saree and the parcel was out for delivery since 15 th sept since then everyday i have been calling the dtdc courier service they will request us to wait until the end of the day.they dont allow us to collect the parcel from the office disconnecting calls on face . DTDC being a national courier service they should know the national language whereas they only kbnow the local language kannanda. It is an atricious service ever recieved .

On 22 August 2015, I Couriered a parcel (CN No.- Z[protected] from DTDC Courier Services which should be delivered on 27 August 2015 as told by the Courier Service Vender but that packet is still not delivered (22 September 2015). I tried calling DTDC Customer Care no. many times but nobody answered my call. They are just sitting to make money and not to help people. It doesn't matter for them whether the packet has been delivered or not. Worst Courier service I have ever used and will advice to a;ll of you that not to use their service in future. Very disappointed.!!!

My uncle sent me a mobile phone as a Gift it was sent from Bhagalpur Bihar from dtdc courier the Consignment no: V23820237 and when i recieved the package it was void and in place of the mobile phone there was a dummy phone of the same weight to retain the same weight .It was not expected from DTDC. Its really frustating as a consumer ..Even there

A parcel weighing 17 kgs during dispatch has been delivered with a weight 13.382 kgs. Few important documents and four pieces of dress materials are missing. They are worth Rs.5000/- and it is very important that we receive them. Kindly take necessary action at the earliest.

Details of Sender: Dr. Reena, Indian Institute of Management, Rohtak Details of Recipent: House no.2020, Gali No. 12, Daimgunj, Amritsar Courier consignment number Z61443046 booked at Rohtak on August 07, 2015 for Amritsar. It is still showing as being "IN TRANSIT". The webpage is enclosed herewith for your reference please. It have been told by your office at Rohtak that the courier has been lost. The Courier contained clothings which I had sent for my newly born niece.This is unacceptable and I am hereby lodging a Formal Complaint. You may notice that if such a serious issue is not sorted out by you quickly, I will approach the consumer forum and ask for damages.

Hello, I have parcel with tracking number M22669661 was suppose to be delivered on 19th of September 2015 to me. A courier person from DTDC came to my place where i reside. There is a system in my complex that whenever somebody come, the security call us up and ask whether you are expecting the parcel or not. On that very day the security calls us and said a parcel has arrived and should he send the courier guy up to our apartment, we said yes, but the courier guy never came up and left without delivering the parcel. Kindly look into this matter and and resolved this issue.

I am expecting a consignment from ebay (v[protected] for almost more than a week but still not delivered. The consignment is booked from Chennai to Ramanathapuram but DTDC online page shows the item is at Madurai for a week. The contact number provided is not responding and email is not replied. I doubt, will I receive the parcel? Simply, we need to forget the courier if booked with DTDC. it will reach us only if we have luck. The worst courier company I have dealt with.

I have sent a parcel through dtdc courier but they are not giving the receipt ..a receipt they have given, on tracking showing delivered in july but i have given parcel in september.when i went to complain the told that receipt will come after two days bt today after 9 days they are saying that receipt has not yet come..more details are on the fake receipt.....

I have sent a parcel through dtdc courier but they are not giving the receipt ..a receipt they have given, on tracking showing delivered in july but i have given parcel in september.when i went to complain the told that receipt will come after two days bt today after 13 days they are saying that receipt has not yet come.....