DTDC Courier & Cargo Complaints & Reviews

I have send a document with DTDC courier service to Indore on Aug 28th 2015, However till date it is showing in transit on DTDC official tracking website link . I have raised complaint to Mumbai customer care as well as Indore customer care at least 5 times in 5 days i called both, but Indore service says, sir we were about to receive 40 times out if which we only got 35, Hence you courier seems lost some where can you check with Mumbai service if they haven;t sent it .when I insisted them that that is your job to track now, they said alright sir we will do our best, their answer never changed in later follow up calls . As a safe guard i tried mumbai service as well, they said we have delivered every thing to them . they said best you drop mail to dtct customer service, i did same and got the automatic case registered mail like below . 1. Case# 00799923 : Tracking Query Case Status : In Queue...Consignment No : M23527674 I between alomost 10 passed and nobody bother to call me and update about the status .I interim i asked my relative to visit Indore office also, they try to search their but didn't found it . Now what am suppose to do, i need my original document recovered .I am trying to escalate the issue but not finding the correct contact .can anyone help on below :- 1. Do they have way to track the doc ? 2. Are they really bothered about client satisfaction and their pain, like i am feeling here . 3. What DTDC do with case number and complaint number, are they wroth in followup or just remain like digit, which nobody care in their department . 4. how i can get my document back as i need it in urgency, hence delivered by courier .

Dear all, as per above complaint subject we send one package on 27.08.2015 to srinagar, Jammu & Kashmir. but still that package are not delivered at addressee.
We track from there locations & telephone nos also but proper answer given by (srinagar Desk) We also agree to collect from there desk but not proper communication s passes away. If we book any consignment on door delivery basis then why we need to take initiative for collecting the package?
Kindly look in to this matter ASAP.

Ashwin N. Shinde

I had ordered a product through ebay and the seller had shipped the item through DTDC courier. When I track the item, it has already been received at the delivery location couple of days ago. However, there was no intimation or delivery of the product by the local delivery office. I had similar experiences before and I had to go and collect the packages myself from the local office. Date shipped from Delhi: 11/09/2015 Date received at local delivery office (Alwaye) : 15/09/2015 Ref no: Z62874996 I called up the office today (17/09/2015) and I was asked to collect the same from the office. Aren't we paying the courier company for delivering the products at the designated address ? My address is well within the delivery area.

Dear DTDC customer Service, This is to draw your attention to the unsatisfactory courier service by your company. on 26th i received a mail from Bangalore that my admit card has been dispatched but still i am not received any product, when i confirmed with your courier office in munirka branch, they checked with doc no: and saying that product has been already delivered which is not . Not only has the parcel not been delivered till date, but there has been no satisfactory measurements taken on the part of your company to give details of the delay. I regret to say that I am literally disenchanted by the service provided by your company this time. I hope you will take a serious notice of this complaint immediately in order to ensure that packet is delivered ASAP. If you would like to contact me, call me at [protected] or email me at [protected]@gmail.com. I shall look ahead to your reply. Reference Tracking Details - B23829150. The copy of the packet’s receipt is attached to this letter for your convenience. Sincerely, Ravi M

Sir, My DTDC courier tracking number is B23911837. The content inside was an iphone 4s(white) mobile phone. The courier's status is showing in Muzaffarpur(Bihar) but they said they don't have our parcel. I registered complaint on DTDC but i didn't get any response. Now they are not even picking up my phone call. I think they have stolen my phone. Please guide me what should i do next. Thanks! My email address - "[protected]@gmail.com" mob. no.- [protected]

The courier with consignment number B24914695, booked originally from Bangalore on September 9, 2015 has not yet reached the intended address. It was promised tome that the courier will be delivered in 2 days time & it has been 7 days, with no trace of the consignment. Even if the DTDC website is showing the consignment number as In transit. This is the level of service, that is not at all acceptable from a leading service provider like DTDC. Track the Consignment & let me know the status of the same, else I would be bound to take a legal action against DTDC, in consumer court.

I am from Hebbal, Bangalore. I had to send a package to Reserve Bank of India, Nrupathunga road, Bangalore. I went to your outlet on Hebbal Ashram Road and registered my package on 14th September 2015. The representative in the outlet told me that it will be delivered the next day i.e, 15th September 2015. Today 16th september the status of the package is IN TRANSIT. The representative picked the call to listen to my concern but there is no response from him. When I called him again he is not picking the call. This is highly unexpected behaviour. very unprofessional people. No response and very bad customer service

AWB NO: C59709088 I have give the complaint for the mis-behavior and non delivery of the package several times. I have given email, called to customer care, but i would like to inform that there was no reply or call from DTDC. I emailed to all available email id, but still no response. . They delay as usual happend in the chandanagar area of hyderabad. The delivery guy called and asked me to the package from the office. When i denied, he told me if i need the package then get from the shop. I would like to also inform all that, the DTDC has outsourced the delivery of the packages, and they dont have any control over them. No complaint is gona work. Even if you loose the package they are not gona do anything. such a pathetic customer care and services. !!! AVOID AVOID AVOID AVOID AVOID DTDC

DTDC tracking number: B24916104. DTDC has delayed my shipment and it appears it took some time to track where my shipment was misplaced. Also they are very slow in responding. A per there update the parcel has arrived to PUne today mornibg. From Pune the destination is not very far. But I dont know ehy they are delaying. I had hard time contatcing them . Its been more than a week now, still i am unsure if my shioment will reach its destination,

My shipment no .z66104403 was booked on[protected] from ALIGARH for MEERUT, which is yet not delivered. And your customer executives do not provide exact details of the location of the package. I fear it as a case of mishandling of my consignment. Kindly take necessary actions ASAP.

Tracking Number is: V25517076, Origin - Bhubaneswar, Destination - Kolkata. PLEASE HELP - IT IS URGENT My package is an exam form whose last date of submission is 15th September, 2015. I booked my order through PREMIUM EXPRESS ZONAL PLUS mode, on 10th September, 2015 at the Bhubaneswar facility and was informed that it will surely be delivered on 11th September, 2015. Today is the End of Day of 13th September, 2015, and the package is still not delivered. If my package is not delivered by the deadline, I will not be able to appear for my examination. IT MUST BE DELIVERED BY NOW. DTDC has completely failed in its service and it can damage my career prospects. This is the lowest level to which a company can fall. DEAR CONSUMER COMPLAINT FORUM, PLEASE HELP TO GET IT DELIVERED ASAP.

I courier of a watch worth Rs 11000 through DTDC, Vapi and the intended merchant did not get it. When asked for proof of delivery from DTDC they denied it. Now the merchant has denied to refund my money now. Please help. Regards, Kiran Email - [protected]@gmail

I booked a courier DTDC From Rajouri (Jammutawi) on 07/09 TO Ranchi (Jharkhand) its not delivered till now. When i tried to enquiry booking counter we sent to destination, Singarayakonda(ANDRA PRADESH) its not delivered till now. When I tried to enquire booking counter we sent to destination, tried to contact destination they said not received. CN NO: Z66304958.

Dear Concern, This is Sunil Nautiyal, Employ of DTDC Express . I Purchase a new spex for my mother after checkupe . It has been long time but I am not got my money of 7, 00 Rs . I had already submet my account no & relevent documents with that . That All prosizer has completed by me . Plz help me to get my money . Details Name =- Sunil Nautiyal ESI No = IP No = [protected] ESI Dispancery = Mangolpuri Delhi Contact = [protected] Delhi

Dear Janitha Madam, As a buyer from Shopclues, I had faced very poor service for me. I am calling your porur courier branch office Nos. : +(91)-[protected], [protected], [protected] - Lot of times But nobody response for my courier issue. A manager has given a courier person number Mr. Sudhakaran (Mobile: [protected]). He also responded very rude. As a consumer, My request is 1) What is the status of my ordered item in Shopclues? 2) When will I get this item? 3) If not possible to get this item, What can I do? Kindly do the needful to get the solution immediately. Regards, VIJAYA KUMAR .G [protected] [protected] Forwarded message[protected] From: VIJAYAN .G Date: Thu, Sep 10, 2015 at 10:54 AM Subject: Re: Fwd: Tracking No.: Z63461463 / drs req [ ref:_00D90vrqD._50090yR3Fs:ref ] To: "[protected]@dtdc.com" Dear Customer Support of DTDC, My Shopclues Order page with my shipping address for your reference. Kindly take immediate action to get my ordered item immediately. If you are not take any action for this issue, I will go to consumer court for justice. Thank you. 64735061 Order 11 Aug 2015, 12:15 PM Order Date Complete Status On Wed, Sep 9, 2015 at 4:02 PM, [protected]@dtdc.com wrote: Greetings from DTDC Express Ltd, Dear Sir, Could you please provide the complete delivery address for quick action Regs Janitha [protected] Original Message[protected] From: VIJAYAN .G [[protected]@gmail.com] Sent: 9/9/2015 2:59 PM To: [protected]@dtdc.com Subject: Fwd: Tracking No.: Z63461463 / Take immediate action. Dear Customer Support of DTDC, *REMINDER - 1* [protected] Forwarded message[protected] From: VIJAYAN .G Date: Sat, Sep 5, 2015 at 2:14 PM Subject: Tracking No.: Z63461463 / Take immediate action. To: [protected]@dtdc.com Dear Customer Support of DTDC, As per below trailing mail, Please take immediate action to get my product immediately. Note: Still I have not received this product (More than 20 days completed)

Dear Mr. subhasish chakarborty, congratulation for awards & recognition achieve BY DTDC But unfortunately DTDC'S service is very poor, no one from your either corporate office or branch responsible or accountable, i am telling why, before that i am giving one advice please take this advice seriously other wise one day your company loose market/ business which already started people loosing their faith, i am telling you why i am writing this letter on 31 AUg we handover a consignment to Shrinager, J&K, MY Consignment A32251979, on 3rd sep it reach to JHANDANWAL, DELHI i called as many as 20 times at[protected], 48474661, 48474650 this no, no body pick me phone, finally, i again call at your regional office at new Delhi they pick my phone, also registered complain, its on 4th sep 2015, Yesterday when i try to trace above mention consignment because, heavy pressure from my client, i found that consignment reach on 8th sep 2015 at your Office Name : SRINAGAR BRANCH Address : DR.MANZOOR SHAH COMPLEX, NEAR GOLE MARKET, , KARAN NAGAR, SRINAGAR Pincode : 190001 Phone : [protected] I as well as my client Aruja farooq called as many as 20 to 30 times, even to day i made a call at12.05 pm, but no one pick my phone, then i contacted you Corporate office at Bangluru, a lady pic the phone i give her all details, i told her to give me either phone no or email id of concern authority, she willingly not giving me any phone / mail id, i ask her why you are not providing me she reply i have more client i dont have time, i ask i am not client, they are more important then me, why "tell me your name " even i told if you will not help me i will every thing to Mr.Subhasish Chakarborty, she hold me 22 minuets, ultimately i disconnected, bcoz i know very well she will not response me or give me any contact detail of concern person, i am sure your corporate office having recording system in coming as well as outgoing, first you listen our conversation, the only take appropriate action, i phone no from i callled [protected] and your office no [protected], i just want to see how you handling this case, you favoring to her as she is your loyal staff or take action against who ever doing such types of behave with client, one more thing that your company is related to service industry, always client expecting good service & proper response from service provider, I DO HOPE YOU MUST TAKE THSI MATTER SERIOUSLY BECAUSE ITS RELATED TO PRESTIGE OF DTDC. With Best Regds Rizwan Shaikh, [protected], Mumbai " bobby lifestyle ( ceo & founder) NOW JUST AT 2.42 PM AGAIN MADE CALL RESULT ZERO NO ONE READY TO PICK MY PHONE

I will booking one urgent courier in Dtdc courier @ Coimbatore to BHIWANDI . Will booking on Coimbatore Nanjundapuram Branch . Do no is : C 61972021 . Still this document had been pending for delivery . I will walk every day to this booking office - But not anyone had respond me . What I do . Pl Don't fool costomer . I suggest to all - Don't book any shipment to DTDC courier .

Kindly take strict action on dtdc courier company they have taken my product and update wrong status on website kindly help me my mob no [protected] i have call to their customercare and even i have done mail also but everybody is making fool and they are showing me you can take any action but we will not going to help you my awb no of dtdc courier X15201551

Hi there I sent a courier from Roorkee to gurgaon on 18 aug 2015. (docket no: Z[protected] It has still not reached to the person whom I sent. It is showing status Out for delivery since so many days. If these people cannot deliver in metros in time then what can we expect of them to deliver things in some rural/remote areas. Its clearly a lack in services on their part. it was a birthday gift for someone and DTDC people just destroyed the essence of the event. I tried calling the Gurgaon office, One India number given on their site; their Bangalore head office to lodge the complaint. All the three numbers are either not picked or are alws busy. Now I doubt whether the number given on site is even correct or not Pls help me locate the parcel and get it delivered it as soon as possible.. Varinder

Dear Sir, I had booked a pkt for Daman ( Mr. B.K.Mohanty, Near Vapi, India ) on 03.09.15. It was assured to reach by 3-days. Till now my Client has not recd the parcel. While tracking it is showing in transit and last base at Hyderabad Apex 04.09.15.

There is no further updation. No body from DTDC is able to answer me about this. Could you Pls. help me in this regard..?? Consignment No.H48209262 dtd. 03.09.15 Booked at Ramanthpuram ( Uppal) Hyd. Destination : Daman UT ( near Vapi ), Guj India My Contact No- [protected], [protected]. Mail ID : [protected]@rajpack.com Waiting for your Kind response immediately..

Rgds BKPradhan

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