DTDC Courier & Cargo Complaints & Reviews

Hi there! DTDC has horrible courier delivery service... Customer care is horrible...even their tracking system doesn't work. Although, my whole family member of 5 lives at my communication address including my housewife, they have return my consignment no claiming that nobody was available at home to receive the article. They took 5 working days for express delivery. They spoiled my plan. I want my money back and settlement for mental harassment. RECOMMENDATIONS: Please do not trust DTDC service at all. Beware of DTDC. They are measurable. Sikandar

My self Ashish sood. I have placed a order through Manglam jeweller 18.july 2015. The company send my order through DTDC companyb 21 July 2015.My consignment no F08967346.Till date I have not receive my order. Plz help me to solve my problem.

Had sent a courier to Jammu (Satwari Cantt) with complete address n phone number on July 6, 2015 (from the Sena Bhawan branch in Delhi). When it didnt reach even after 10 days, i started making enquiries. After a lot of phone calls n efforts, i got my parcel back after 20 days from dtdc but in a bad condition. The packing was torn opened and a few items were damaged. I need a redressal on this issue as i have not been given any reason for the non delivery of my parcel at Jammu. All my previous couriers to the same address with similar contents have reached, barring this particular parcel.. The company should compensate for my loss..

Dear Sir/Madam, I have to receive a courier on july 4th, 2015 in visakhapatnam but still dint received. Went to all the concerned offices but no use. Please help me out to get my parcel or refund. Courier was made on july 2nd, 2015 at Ram Nagar DTDC branch chennai. My tracking number is D23251955

This is to draw your attention to the unsatisfactory courier service by DTDC for the below mentioned product. I have already paid the amount . But I am extremely unhappy this time . Today(1st August, 2015 ) I have received a call from DTDC with the following details : Phone No :[protected] . The person called at 1:07 PM, told me to arrive at their office within 2:30 PM to receive the order and threatened me to return the order otherwise. But while placing the order, it was clearly mentioned that the order must be delivered to my address and I have already paid RS. 58.16 for the delivery . I regret to inform that in spite of reaching their office within time, he demanded for my VOTER-ID_CARD!!! and refused to deliver the order except it and misbehaved and insulted me. My question is, when I placed the order, it was mentioned nowhere that VOTER_ID_CARD is mandatory for receiving a already paid order!!! Is it??? Earlier also I purchased products but this kind of harassment is not tolerable.! I never complained about any of their services during the past years. But this time it is a big letdown. I regret to say that I am literally disenchanted by the service provided by DTDC company this time and I want the product to be delivered to my address mentioned within 24 hours.If not possible, I want the Grand total of Rs.347.16 to be refunded to my account including a compensation for this kind of harassment. I hope a serious notice of this complaint will be taken immediately to ensure the delivery to my address as promised. I shall look ahead to your reply.You can reach me at [protected]. Regards, Sudarshan Biswas.

My consignment number B22663761 was booked from Bangalore on 26th July 2015 for Ranchi, which got delivered on 31st July 2015 though late and tampered and destroyed you can say destroyed while mishandling my courier was mobile cases and screen guards worth ₹850 It's really sad and worst experience I want the compensation as soon as possible Arushi Kumar [protected] Bangalore

Hi i'm furqan k shaikh. I had given online add on olx for samsung s4 touch n display as i wanted to buy. On 5july i got a call for my ad the seller was mohit chaubey frm shahganj jaunpur dist up. Mohit the seller agreed to sell me s4 touch n display at 2000rs / terms was he will provide me courier details wid d msg frm dtdc confirmation. On 6july he sent me d confirmation msg. D deal was as i get d confirmation msg n pics of my parcel with dtdc tracking number. I transferd rs2000 frm sbi bank to mohit chaubey. A / c [protected] / ifsc:0000179 branch code:0179 branch shahganj jaunpur dust up. But till date i dint got my courier. As i tried to track it thr was an error saying a digit is missing but d conformation msg frm dtdc courier also state the same tracking. Number which i was trying. This is a clear online fraud in d name of dtdc courier. I've got d msg n tracking number with my name n address n d product containing display of s4 on dtdc parcel papers and a clear msg of tracking nmbr (Z5021343z) containing s4 frm dtdc courier. This is a fraud going on in d name of dtdc courier. . As i have all d details of dtdc tracking nmbr msg n parcel with dtdc stamp on it and i also have receipt of rs2000 frm sbi bank. Im looking forward to stop this online fraud. . Hw can a common man gets d msg from dtdc courier n tracking nmber. And as i'm trying to call mohit chaubey his cell phone is switchd off. He calls me from this nmbr: [protected]. Im looking forward to cooperate with me as this is a big fraud with many person are
Including dtdc staff. Plz do something or else this fraud will take a big money frm a hard working people. Thnk u so much (Furqan k shaikh) email: [protected]@gmail.com mob:[protected] / [protected] frm bombay

Dear Sir/Madam There were a shipment booked from Gaya Bihar docket no.D23275318 dated[protected] for Murlidhar Kanhaiya lal C/O Sri Ram Healthcare Pvt Ltd.which is not received till date when i confirmed from their branch in Baddi they Said that there were no shipment of mine but when i ll cheked online it showing this shipment received by this courier agency but now they refused to provide my shipment kindly do the needful and help me to get my shipment its valuable for me. Thanks and Regards Murlidhar Kanhaiya Lal Mob.no. [protected] email-id [protected]@gmail.com

My parcel was dispatched from banglore to dhoraji on 17/07/2015. When i didnt get my courier till 24/07/2015. I tried to track status of courier on their website, i was sawing that courier is in transit in rajot, so i tried to contact the rajkot branch of dtdc, they havent pickuped my phone, so i mailed them and they told me that my courier was misplaced so please wait for some time, after 3 days i tried to track my courier on their site, i was shocked because it was showing that the courier has delivered on 21/07/2015. How it is possible? when i checked on 24/07/2015 it was showing that courier is in transit in rajkot and now it shows that courier is delivered on 21/07/2015. And i havent recieved courier yet, then how can they show that courier is delivered? the courier is very important to me.And i tried to call customer support but they are not answering my calls and mails.Where is my courier?

My name is mastanvali. Iam doing job in 'sahara india'. From vijayawada to ponnur, courier pack was booked on 25 / 7 / 15, in this address. (Sk. Mastanvali. Sahara india, upstairs union bank. S. P. P. Road, ponnur p&m, guntur (D. T.), a. P. - 522124. My mobile no :[protected].) but i didn't got the delivery. After 3 days i went the courier office. There was no responce. I had complaint to district office. Then they asked me p. O. D. No: h46486553. After few minutes, they told me " the pack was delivered". I got shocked. Then i consult the office. The courier boy delivered the pack some unknown person. Finally, i warned him. But he and they did not respond. So, i wanted to complaint about dtdc service.

On 26th July 2015 my f riend send a Currier through DTDC from Bangalore to my office Indirapuram, Grhaziabad. But I didn't received it because some reason office was closed and DTDC Currier boy didn't call me and send it back to Bangalore. My friend was searching for that Currier and DTDC said it not came to them. Then where is my parcel? CN No.:- B22600593. Delivery boy should call me if office was closed. Now DTDC is responsible if my parcel is missing.
Please help me to find my missing parcel. I have mailed DTDC twice on 22nd July and 27th July. But they did not reply to me yet.
Thanks,
Avisek Maji
[protected]

27/7/2015 EXPECTED DELIVERY DATE. my number is[protected] my courier from delhi to jodhpur DTDC COURIER know for their fast service by just over a add or mouth of publicity i dont but in my case it was not that as per their services so m going to complain against late service and miss behave with me, and the company service provider say come to my office and collect your courier, for this also thay say today means 29/7/2015. This is the urgent courier and thay dont able provide the service than why take the responsibilty. thay charge high amount for this courie and thay dont able to provide or deliver the service.they charge 200 for courier but unble to provide the service.

Dear Sir/Madam, My name is Bineesh, Below mentioned courier was dispatched from source location in 17th July and as per dtdc tracking it has reached dtdc madiwala office (Bangalore) on 22nd but they have not delivered the same to me. Tried to contact all available dtdc numbers and emails, but response was pathetic. DTDC AWB : Z61152713 / DTDC complaint No: 00593197. Kindly do the needful. Regards, Bineesh P.V.

Please find detail mail communications for clear picture, my name : vinod, mob : +[protected], email : [protected]@gmail.com / vinod. [protected]@capgemini.com

@mohan : i need justice, otherwise i will proceed with these mail communications further.

From: konda, vinod
Sent: wednesday, july 29, 2015 1:18 pm
To: 'dmc. [protected]@dtdc.com'; branchdel. Gaziabad; mohanraj; mukesh kumar (Cmd club - css)
Cc: vinod reddy; bm. [protected]@dtdc.com; [protected]@dtdc.com
Subject: re: d22793251

Mr. Sanjeev after 21 days you are informing consignment is lost? What is the use of sending through secure courier?
Now tell me what are the next steps? When i am getting refund? How much?

I don’t want we will get back to you like this, i need immediate solution.


__________________________________________________________________
Vinod kumar reddy konda
Senior consultant| sap abap |
Capgemini "india" | bangalore
Mob. : +[protected] | tel. : +[protected] extn : 8031235
Www.Capgemini.com
People matter, results count.


From: dmc. [protected]@dtdc.com [mailto:dmc. [protected]@dtdc.com]
Sent: wednesday, july 29, 2015 1:15 pm
To: konda, vinod; branchdel. Gaziabad; mohanraj; mukesh kumar (Cmd club - css)
Cc: vinod reddy; bm. [protected]@dtdc.com; [protected]@dtdc.com
Subject: re: d22793251

Dear anard

Below c / ment has been lost by hapur vender
Thanks & regards
Sanjeev kumar
Dmc excutive
Ghazibad up
Dtdc courier & cargo ltd
[protected]
Email id - dmc. [protected]@dtdc.com
On 29 / 07 / 2015 12:48 pm, konda, vinod wrote:
I need refund of watch price : rs : 10, 000 and penalty for holding more than 22 days and not intimating the customer about it.

@mohan : please advise next steps.

__________________________________________________________________
Vinod kumar reddy konda
Senior consultant| sap abap |
Capgemini "india" | bangalore
Mob. : +[protected] | tel. : +[protected] extn : 8031235
Www.Capgemini.com
People matter, results count.


From: dmc. [protected]@dtdc.com [mailto:dmc. [protected]@dtdc.com]
Sent: wednesday, july 29, 2015 12:08 pm
To: branchdel. Gaziabad; mohanraj; konda, vinod; mukesh kumar (Cmd club - css)
Cc: vinod reddy; bm. [protected]@dtdc.com; [protected]@dtdc.com
Subject: re: d22793251

Dear anand


Below c / ment not track pls confirm contend
Thanks & regards
Sanjeev kumar
Dmc excutive
Ghazibad up
Dtdc courier & cargo ltd
[protected]
Email id - dmc. [protected]@dtdc.com
On 29 / 07 / 2015 11:23 am, branchdel. Gaziabad wrote:
Dear sanjeev

Please check & update status

Regds
Anand

On 29 - jul - 15 11:19 am, mohanraj wrote:
Dear mukesh, anand

Kindly update the present status.

Regards
Mohanraj

On 7 / 29 / 2015 11:10 am, konda, vinod wrote:
Mohan i need update by today at any cost

From: vinod reddy [mailto:[protected]@gmail.com]
Sent: tuesday, july 28, 2015 10:07 pm
To: mohanraj
Cc: konda, vinod; bm. [protected]@dtdc.com; [protected]@dtdc.com; mukesh kumar (Cmd club - css) ; branchdel. Gaziabad
Subject: re: reg : d22793251

Consignee address details

Winmartt c / o prem radio nehru chowk station road opp. Mehta hotel hapur (Ghaziabad) pin 245101
Phone : [protected]


Regards
Vinod
+[protected]

On tue, jul 28, 2015 at 7:35 pm, mohanraj wrote:
Dear mr vinod

We acknowledge your mail.

At the outset, we deeply regret for any inconveniences and delay caused to you.

Kindly let us know the consignee address details with their contact number.

Regards
Mohanraj

Cc: dear mukesh, consignment handed over to ghaziabad (Shastrinagar) , kindly check and confirm the status.


On 7 / 28 / 2015 7:13 pm, konda, vinod wrote:
Hi all,

Dtdc no : d22793251

Courier sent on july 7th from kr puram, old madras road branch through secure courier, today date 28th july till now not reached.

The item is : watch worth rupees 10000 which i bought online and returned them as the product they sent i am not satisfied, keeping follow up daily with kr puram, old madras road branch, they are saying check with mohan raj and dayanidhi.


My vendor confirmed if they didn’t receive watch by 30th july, refund will be cancelled and i am loosing 10, 000 rupees, since 21 days my item is with dtdc and you people had not made single call to me back, daily i am calling multiple times and most of the times call will not be picked, ifthe response is like this i will go with consumer court.

I need the refund with penalty for not informing atleast via email or mobile, what is the use of sending through secure courier? Are these dtdc standards keeping item for 21 days still not delivered.

An immediate action on this is not taken, i will proceed further. Will wait till tomorrow 2pm.

You can reach me @ vinod : +[protected]

__________________________________________________________________
Vinod kumar reddy konda
Senior consultant| sap abap |
Capgemini "india" | bangalore
Mob. : +[protected] | tel. : +[protected] extn : 8031235
Www.Capgemini.com
People matter, results count.

Sir,

This is Sridhar from Chirala, prakasam district. I was told by my brother that DTDC Courier people ask us to come to their office and collect the consignment.This time it happened to me I happened to get a consignment with AWB NO:Z59069834, and i was asked to come to their office to collect it. when I asked him to come to my place and deliver the consignment, your representative( owner of the branch ) said that they don't have service in the specified address. My home is in the middle of CHIRALA Town.Actually your people should have delivered the consignment at recipient's door rather than asking them to come to your office.If you are unable to do that, you people should have told that 'we don't don't have service at the specified address.I feel its much better to move to SPPED POST rather than going for your service.
your faithfully
Sridhar P
[protected]
Chirala
AWB No: Z59069834

I have sent a parcel to India of two boxes (total weight 52lbs) with DTDC through broker Smartsave with tracking no N96026845 on 17th July 2015 from location 2120, North Park Drive-Brampton. Parcel received today at right address but with following items missing in the parcel: • Two packets of sarees from box no 2 • Two sets of ladies suits • 3 pieces of Tops • 1 piece of Short I have checked the total weight of parcel received and it is 20.5 kilos against sent QTY of 23.8 kilos. Also as I mentioned that both boxes were shrink wrapped and were also carrying Dtdc marked taped at time of delivery but boxes were damaged inside as shown in attached pictures. I am sure that the parcel was damaged during transit and to protect ot was wrapped. At time of dispatch I checked with Sia and she told me that boxes will go as such and no more wrapping will be done. Please see attached pic. As a client we have a lot of satisfaction with services of Smartsave and DTDC and expect that our complain will be taken up on priority. Please find attached some pictures of received parcel and stuffs.

I received a courier which was sent to me from Ludhiana from Mr. Inder. I had ordered a watch and a belt from his store (rout to trends) I recieved the courier on 20th July 2015. When I opened the box I only found the belt in it but no watch. I immediately called Mr. Inder to inform about this. To my surprise he told me that he had sent both the things in the same box. From that day I am following up with him asking him to enquire but he has been telling me the same things that he had sent both together and he doesn't know anything about it. I am stuck up in between as I don't know who is at fault, whether it's him or dtdc. My shipment number is Z61388203. I had spent 2500 for the watch which I did not find in the box. I am highly disappointed. His contact number is 91-[protected].
I would be really happy if I can get to know the actual status that whether that person had sent it or not or he is just fooling me.
My contact number is [protected].

Shilpa Singh

Dear Concern, On 14th July I sent some ayurvedic medicine to my father via DTDC (from Delhi to Odisha) . CN No.is Z59691002. More than a week it was not delivered to destination (Sambalpur)-that I checked online. Again after few days when I check it shows "returned -house locked". On my reuest my father went yesterday to local DTDC and inquire and one of the officer say "don't worry -it will be deliver by today". On further inquiry they say it was back to Delhi again. Today is 28th of July, 15 -overall 2weeks.It was a very bad experience with DTDC. Thanks, Swagat [protected]

I sent a packet for delivery in Delhi. I was told that the packet would get delivered in maximum 2 days. After 2 days when I inquired about my packet, the customer care was not aware of the status. The parcel was urgent and DTDC took a lot of time in delivering it. Its branches and distribution centers do not not coordinate well.

I then had to call dtdc offices in Noida, and Chattarpur, since even after raising a complaint in customer care, no one was bothered to track the parcel. After 6 days the parcel got returned because the receiver, as he had flown to some other country and my purpose of sending the parcel failed. This is really disgusting.

The packet took more than 6 days to reach its destination address in Delhi... what a failed service!!!

Now the parcel has been returned, it has not yet (till date) reached to its sender. I don't know where they have lost it... I want to take this matter up to the higher management as customer care as well as branch people do not listen.

Please avoid using DTDC service. It has AWFUL service.

I want to register a complain against your customer executives who are neither responding to my call nor giving me exact information of my parcel delivery. First of all register a complain against bangalore customer executives whom i called at 2:45, 2:37 and at around 12:00 pm from no. [protected].
2 and thing, my parcel contains a ear phone bearing consignment no. Z45518625 hasn't been delivered but status is showing delivered. I registered a complain on 29 th june but none of dtdc customer executives registered it and lied to me that they have registered.