DTDC Courier & Cargo Complaints & Reviews

AWB: M18196287 sir, courier service is door to door service and not from one of your office to another, a parcel was sent to me from Mumbai to Goa (Pilerne ) and your Panjim office refused to deliver it to my door saying its out of our service area, ok say it is out of your service area then wasn't it the duty of the receiving office to reject the parcel, why was it accepted and then not delivered isn't this cheating, is this what you call customer service where a customer has to collect his own parcel from your office and your staff are very rude they are behaving as though they are doing me a favour. you have charged me for a service and not delivered kindly follow up and sort out this matter. Thanking you Lawrence

My Name Krishna Kumar Singh send courier from Bangalore with consignment No. D21898171 on dt. 16.04.15 and rcd. on 18.04.15. Many goods missing in courier. When I rcd. courier, then I saw that already courier open by some one. who is responsible for my missing goods. This is one of the worst way of DTDC people.

A Courier was sent via DTDC Plus service on 15th of April for which they charged me 4 times than the normal courier in which they promised that it will be delivered on 16th of April before 12 PM.AWB NO is V21662251, it is not yet delivered and its the end of 3rd business day. It was something very very very important thats why I spent Rs 180 on a simple courier, and its a huge loss for me. Every day I have loss of money due to this delay, and the mental harassment I am having is a different.Kindly provide the solution for that, with the reimbursement of the amount of courier as well as the compensation for my monetary losses and mental harassment.I dont want to go to Consumer Court, but If I will get the solution directly, I will have to do so as well.

I M varaparsad C/o Manoj kumar kashyap My Add- B-9 Indrapuri loni road gaziabad. Deliver did not come to my house netheir he call me. so please do something. Here is the number of deliver boy=[protected] courier number is-H42547386 Please check cosignment Thinku Regards, Vara Parsad Contect . [protected]

Hello Team, I sent a shipment from Rajasthan to Belgium and its already 17 days, shipment not delivered yet to my client. And even not received and solution reply from DTDC customer services. Shipment details are mentioned below:- DTDC Tracking Number :- N95846475 What to do ? I want my shipment delivery and not receiving any reply . Kindly co-operate . Thank you Yogesh Parashar

respected sir/mam i did register my mobile for delivery howrah to nawada. 7 days has passed but still not getting that. when i tried and contact with kolkata office, there were paromita who has made mis behave and assure me that your product will never reach on time. then i folled to patna circle there were anupama who assured me that she will give the feedback after 1 hour but still they dont think to tell to the customer. if any one are sincere and can help then contact me by tomorrow on [protected]. otherwise settle down my moneys back as well as the losses whichever i have suffered.

The parcel was submitted to DTDC office in Visakhapatnam on 14-April-2015, the agent has confirmed us saying would be getting my parcel on the very next day (15-April-2015). But did not get the parcel on 15-April-2015. When tracked using the tracking number given, could see that my parcel was in DTDC office in Hyderabad. The next day (16-April-2015) when checked the status it came Madiwala(Bangalore) DTDC office, and status changed to "Shipment Dispatched for Delivery" at 9:16 Am. Got my parcel on 17-April-2015 at 2:30 Pm. Concerns: 1) How many days will it take for a parcel to get delivered from Visakhapatnam to Bangalore? 2) Will it really take more than one day to deliver the item from Madiwala to Electronic City? Hardly 15 kms. 3) Tried to contact the people in Madiwala DTDC office over phone, called them around 10 times from morning to evening. None of them lifted the call, though it was ringing. Are the phones numbers posted in Internet are for customers or only for name sake? below are the details. Office Name: Madiwala Master Franchisee Contacted Number:[protected]/[protected]. Necessary action should be taken. Should be made sure that they will never make a customer suffer like this. please reply to my mail: [protected]@gmail.com .Regaring the action taken. Please find the attached screen shot of the tracking.

Hello, One of my friend sent a document on 15th Apr 2015 at 1:00pm through DTDC Plus(Express Service) from Bhongir(508116) to Bangalore(560071). They told that it'll reach within 24hrs otherwise amount will be refund. But, still I didn't receive the document even after 48hrs. What kind of service is this, if I make a call to the customer care also no response from them and they are disconnecting the call in the middle while they kept call on hold. I want to know how did they gave franchisee to that area, if there is no express delivery available in that area. I want my amount back, seriously I'm fed up with this service. If I track the status in online it is showing as Out for Delivery and the Date and time is 16th Apr 2015, 7:12PM Bangalore.

Sir/Madam, I send one courier to my brother at Theni address(Write the PIN, Address and Mobile no.). My brother not yet recieved till now. He asked me about that courier. I tracked that courier with their website(http://dtdc.com/tracking/tracking_results_detail.asp) and shocked. They sent that courier to Coimbatore. Can't understand how they run the courier service without knowing where is the Coimbatore and how they connect to Theni from Coimbatore... Detailed Result Tracking No.: C60034190. So pls avoid DTDC coueries. C.Rajendra Thilahar.

My consignment number b19665681, from Bangalore to hospet, it hardly takes one day to reach courier. The courier reached hospet on Monday evening, but till today i.e Thursday they didnt deliver it, on asking why was it not delivered they said they dont provide service to that region, on asking then why did they accept the courier if they provide service to particular area they told it is our duty to know, they are not responsible to say all this to customer, though its hardly 1.5km from courier office they cant deliver it. N the people in the office, there was a lady didnt have the basic courtesy on how to talk to a customer, showing no respect which made me file thia complain, very unhappy with the service of dtdc, n very unhappy with the customer handling, courier was done from bangalore on 12th april, it reached hospet on 13th april, was not delivered till 16th april, until we ourselves had to go to hospet courier office to ask, when asked she is bringing the courier covered with dust, if they were not providing service to the area whih is hardly 1km to 1.5km, why did they accept it, they would have sent it back or atleast informed the customer over phone to come n receive it, this is the worst experience i ever had, please take some action against this so that the big name dtdc doesnt get spoiled bcoz of some workers.

Hi, my name is Vishal and i sent a parcel through DTDC gandhidham branch on 6th of april 2015, the consignment number is D22112245, and the address is ( Ajung Jamir, House no.172, Imkonglenden colony, Dimapur, Nagaland. Pin:- 797112), they charged me 300 rupees for the parcel and said it will be delivered in 3 to 4 days time and i said ok, today morning i got a call from the person who was suppose to receive the parcel in dimapur, he said i have not yet received the parcel yet, i told him to wait for a few minute and i will go and check with dtdc office in gandhihdham, when i went to the office i told them that parcel has not been delivered yet so he said give me some time and i will check, in the mean while i checked for the number of dtdc dimapur branch and called them up, and when i told them the consignment number and the address the guy on the phone told me that we can not deliver it to this address as it not in our service zone, and i told him that why have you guys accepted it if its not in ur service zone, his reply was plz check with the person who has accepted it and not with me, so i went to the dtdc office gandhidham branch again and told them about my communication and the guy in the office who i spoke to was very casual about it, he said if its not in the service zone than nothing can be done and ask someone to collect it from our office in dimapur, so i told him that you should have told me this earlier when i booked the consignment on 6th and today is 16th you are telling me this now, i told him the parcel has reached dimapur on 9th and if you guys coudnt deliver it than you should have atleast called once, it me who is coming to you and asking than you are telling me that we can not do anything about it, the guy in gandhidham branch was so casual to tell me that its not a big deal mistakes do happen and from now on we are not goin to take any of your orders, i mean he is the face of the brand DTDC and how could he say such words, he said we have the delivery at pin code 799115 and not at 799112, it not a big deal, my staff did not see it properly, if i give a courier to DTDC than i expect good and effective service, if that can not be delivered than whats the difference between you guys and others, this is for the 1st time i have seen such a care free behaviour towards any customer in my life. i hope you get to the roots of this and do something about it.

Docket No.B18913445 supposed to have reached the destination 11.04.2015 or worst case on 13.04.2015 which was sent on 10.04.2015 from Bangalore to Mumbai. I understand on 15.04.2015 that the consignment has been returned without informing the Sender saying door has been closed at the delivery address. This shows the negligence of the stafff for not informing us for the next course of action. The docket had a very important customs documents which should have reached on or before 13.04.2015. Now we will debit all the costs incurred due to delay in submitting our original documents for the customs clearance purpose. Now immediately send the document again to the destination from Bangalore. Any clarification, please call[protected]. Please take care in future.

Now you guys are actually not replying on customer query.This is my fourth non-replied mail in a row.You are giving an good example of customer services & providing this type of solution/assistance in an issue. Whether your company is ran away? As you all are unable to track one small product in 10days. If it is still not traceable then why u do not acknowledge it as lost/theft so that I can claim it from seller. I think your upper management is also become dumb as if this mail is being to marked to them then they are even not interested on reply on that.. Big shame on you..

Consignment P31632978 was sent from Sawantwadi to kochi on April 8th 2015 but has not been delivered yet. On april 11th, I contacted the local dtdc courier in kochi on phone and they told me that the parcel has arrived in kochi and will be delivered soon. I contacted them again on april 14th then they told me that they had given it for delivery and will get the parcel on the same day.But I haven't received the parcel yet. I didn't not expect such an irresponsible service from DTDC.

I had couriered a consignment B20165859 thinking it will reach faster through courier on April 10 2015 and the consignment is to be delivered locally in Bangalore. On monday i.e. April 13th the package was "Out for Delivery" status and till now it has not been delivered. This is one of the pathetic service i have experienced. These were some important docs that had to reach sooner. Customer support phone line just rings and nobody picks it up. Whoever is concerned please help me in getting this delivered faster.

I booked DTDC Courier to send 2 packets on 13/04/2015. 1 packet was for Kolkata and another 1 was for Bankura. For Kolkata the PINCODE is 700092 and for Bankura the PINCODE is 722101. I was told by the DTDC Manpada, Thane office that for Kolkata( PIN 700092 ) DTDC PLUS service is available and the courier will be delivered the immediate next day i.e on 14/04/2015. And for BANKURA( PIN 722101 ) it will take 2/3 days for Delivery as PLUS service is not available and they have to move it using LITE EXPRESS Service. So accordingly I paid Rs 950 for the PLUS service to Kolkata with Consignment # V21879250 and Rs 720 for the LITE express service to BANKURA( Consignment # M[protected]. A total of Rs 1670. In the evening when i called up the helpline number 33004444 they told me that Consignment # V21879250 has not been booked under DTDC PLUS but it was booked under NATIONAL BLUE( when i paid for METRO PLUS ) and it was addressed to BANKURA which should have come under Consignment M15409851. Whereas the other Consignment( # M[protected] was addressed to KOLKATA which should have been BANKURA. I am attaching proofs of Invoices. THE GOODS TO BE DELIVERED WAS FOOD ITEMS WHICH HAVE PERISHED FOR THIS DELAY AND MISPLACEMENT. I have been cheated by the DTDC MANPADA, Thane office and I WANT A STRICT ACTION ASAP. Details below. ADDRESS: SHOP No 9, Near Sahyog Telephone Exchange, Tikujiniwadi Road, Thane(W), Manpada Thane - 400607 MOB: [protected] [protected] My Contact No: [protected]

This complaint is regarding me consignment M17969344. The status of the consignment is showing delivered. However I have yet not received my parcel. I have been misguided by one of your employee at sarojini nagar having no. [protected]. 1. He told he has wrongly updated the status delivered on the portal. 2. He said the parcel is with INA franchises. AS a proof i have every call recorded. Please look into the matter else I will go to the higher authority for it.

Dear team,

This is with regards to tracking no z[protected]Details below) for which it is observed that goods are not delivered back to merchant. Please note because of below issue my amount of rs.40000/- is not remitted by the merchant m/s. Right choice home shop.

Please check the status and take necessary action so that i can ask for refund from company.

Matter most urgent.

Thanks and regards

Tarun haseja
[protected]


Tracking no.: z07511954 reference no.:

Shipment dates

Origin: booking date status
Noida - sec.28 - noida wed, nov, 13, 2013 08:21 rto_intr
Pm

Destination: status date
Thane


Shipment facts

No. Of doc type service type
Pieces

1 parcel lite-air cargo


Shipment travel history

Status location time remarks

Wed, nov 13, 2013

Shipment booked noida branch, noida 08:21 pm

Processed & dispatched from noida branch, noida 09:58 pm
Dtdc facility

Thu, nov 14, 2013

Arrived at dtdc apex airport apex, delhi 05:00 am

Processed & dispatched from airport apex, delhi 06:02 am
Dtdc apex

Fri, nov 15, 2013

Arrived at dtdc apex mumbai apex, mumbai 02:06 am

Processed & dispatched from mumbai apex, mumbai 05:43 am
Dtdc apex

Arrived at dtdc facility kalyan master franchisee, mumbai 09:02 am

Kalyan master franchisee, mumbai 10:42 am

Mon, nov 18, 2013

Shipment dispatched for kalyan master franchisee, mumbai 03:15 pm
Delivery

Thu, nov 28, 2013

Shipment returned from dtdc kalyan master franchisee, mumbai 07:14 pm shipment returned due to receiver not
Local facility available

Sat, nov 30, 2013

Processed & dispatched from dwarka master franchisee, delhi 04:22 pm
Dtdc facility

Sun, dec 01, 2013

Shipment rto in transit delhi apex, delhi 01:21 pm

Shipment returned from dtdc delhi apex, delhi 02:41 pm shipment returned due to receiver not
Local facility available

Mon, dec 02, 2013

Shipment rto in transit noida branch, noida 01:07 pm

Wed, dec 04, 2013

Rto dispatched for delivery noida branch, noida 12:33 pm

Sat, dec 07, 2013

Arrived at dtdc facility bhopal branch, bhopal 11:22 am
Feb 20 (3 days ago)

Dear Concern, I have a complaint of courier with doc. no. H42606725. It was couriered from hyderabad and it get delivered in gurgaon dtdc office on 4/04/2014. The courier have to deliver under the below mentioned address: Max Pest Control Services, 1st Floor, Near Ram Mandir South City 1, Near Signature Tower, Sec-30, Gurgaon [protected] But when the start checking my courier with your respective offices at sec- 30 & sec-31 they start behaving like anything. Request you to get it check and delivered it as soon as possible else i would lodge a case against it.

Dear Sir/Mam, My name is Abhishek Kumar Rai, My Courier send from SURAT which Consignment Number is A31042318. I received Courier on Date 14 April 2015. Some GOODS MISSING in courier. When I received Courier, then I see that already courier already Open by Someone. Who is responsible about my missing goods. This is One of the worst way of DTDC People