DTDC Courier & Cargo Complaints & Reviews

My consignment no. is D22348137 sent from Bangalore to Delhi, I have not received the consignment however when I use net tracking, it says that the item has been received by someone else. Kindly attend to this at the earliest. thank you in anticipation of your prompt action. yours sincerely, Joel

hello my name is ch. sekhar. iam the staff reoprter of the hindu daily news papper in guntur. sent parcel cong no is H42890246. i had booked this on 9/4/2015 at sattenapalli. but still now it has not reached the destination. u should be ashamed for this sort o[censored]gly service. hope u will take the required action and intimate to me. my mail id is [protected]@yahoo.co.in with regards...

I WANT MY PARCEL TO BE DELIVERED ON OR BEFORE 11:00AM by Tuesday, 14 April, 2015. I have to receive a parcel whose AWB/Cons. No.: Z51721499; was already reached at Gorakhpur, UP on Friday, 10 April, 2015 and local officials at your Gorakhpur Branch;(Add: V.B. Complex Near Khove Mandi, Purdilpur) still they have no time to deliver my package. I was trying their contact number available on web i.e. [protected] from saturday morning but i am very sorry to say that every time the call was diverted. Any how i got an opportuinity to talk in today morning and it was commited that i'll will recive my package by evening but i am sorry to say that i haven't recieve my parcel and not even a single call from DTDC. I have checked the DTDC website also there is a fake information available on it "ATTEMPTED". What attempted??? I haven't get a single call from DTDC for any type concern.

Dear Sir, I have a very bad experience of sending my courier using your service. On friday 10th april 2015, I have booked two courier parcel(tracking no.V22050969 and V[protected], one for Allahabaad(UP) and one for Varanasi(UP) ...by availing DTDC plus service, which means that my parcel should be reaching the receiver on next day 11th april 2015. But today when I checked it on DTDC website in the afternoon...both the courier tracking nos. were showing IN TRANSIT.Also I have cross checked with the receiver .It hasn't been delivered to them. KIndly return my money, as DTDC has failed to deliver on time. Regards M.Malik mobile no.[protected]

I sent 2 parcels (weighing around 30 Kgs) through Bijnor office to be delivered to Mumbai on 6th April, 15. First of all when I asked their representative what is the minimum weight for which they can book a cargo then they replied me that it is 30 Kg. So, somehow I managed to brought those parcels at their office. When I reached there they said they have no idea regarding weight and they need to ask their boss from Meerut regarding the same. Then they called him and he replied that 30 Kg is minimum wt. for Inter-UP. For Mumbai we need a minimum weght of 50 Kg. Then those guys charged me for 50 Kg although on phone they confirmed me 30 Kg. When I asked for receipt then they said that they will give it tomorrow as it will be booked from Meerut. Next day when I visited their office for receipt they said by mistake Meerut office has booked the shipment for 30 Kg only. Then I asked them that why you have charged me for 50Kg. Then they said that they have to bear the loss of 20kg from their pocket and then issued me the receipt of 50 kg only + Service Tax. Even after 7 days of shipping when it didn't reach the destination then I checked the status on website. I came to know that this shipment was returned back from Ghaziabad on 11th April and arrived back to Bijnor. Now when I called the Bijnor office they confirmed that yes sir it returned and we have again sent it to Ghaziabad. When I asked them the reason they said they don't know. Then I asked them that why didn't they informed me on 11th so that I could have collected it back then also they didn't answer. They were not even knowing that it came back from Ghaziabad itself and they have again dispatched it so as to earn the money and cheat us. Now after seeing the current status my party is not ready to take that shipment and I have suffered a loss of Rs. 13000 due to the same + Courier Charges + Freight. These DTDC people have again dispatched my shipment and are not aware of the current location. I feel cheated. I want my parcel back + courier charges + damage. Regards Pulkit Gupta [protected]

we had sent a packet, but its not deliverd showing address is not found though the address is correct and others are able to reach eaisly .i called to the dtdc center they did not responded properly, mis ritu received the call and very rudely she speak . dtdc center number-[protected], chattisgarh consignment no-B20151003

Respected sir/madam Im an aggrieved customer begging for the kind help from your forum. In Nov 2014 i sent a packed led tv 40 inch from Thoppampady, Kochi, Kerela to Namchi South Sikkim through dtdc courier services with an insurance coverage of Rs25000.for the item. Due to some problems with the dtdc item was not able to delivered at the destination and it was recieved by my friend in Siliguri West Bengal in a total damage condition. He complaint it to branch officer and BO told to recieve the item and lodge complain to concerned office and Regional Office from where it was booked. I lodged written complaint and handed over all origional documents including shippment papers etc. But unfortunately with wholeheartly i would like to inform you that i have not recieved any letter or call... Money i can't thought about. Sir its a great financial loss for me due to the carelessness of dtdc. It is requested that necessary guidance may be provided for legal approach to this matter, if possible your personal intervention is appreciated Thanking you Yours sincerely Bishnu P Sharma [protected]

EEXPRESS COURIER VIDE CONSIGNMENT NOTE NO.V21234502 DATED[protected] The Chief EXECUTIVE OFFICER - DTDC. "WITHOUT PREJUDICE" Sir's, With deepest regrets, this is to inform you that a parcel was sent to JALANDHAR vide above mentioned as subject consignment note number vide your EXPRESS SERVICE, but till writing of this mail I.e. 18.00HRS On[protected] has not so far been delivered to the consigned. Inspite of countless telephonic trials to your services centres / help centres, the evidences of which exists in our call records, no body picked up the phone thus absolutely no response Please not while booking your at your company's own counter in GURGAON HUB committed that by all means the said parcel was to be delivered the next day I.e.[protected], but alas your such careless pathetic attitude has resulted in such inordinate delay . The consigned is "SHRI BHAGWAN DASS AGGARWAL, AGGARWAL FILLING STATION, G.T. ROAD, KOTKALAN, JALANDHAR MOB.PHONE NUMBER [protected] and sender is SUBHASH GUPTA, G-161, PALAM VIHAR, GURGAON 122017, PHONE [protected], [protected]. I sincerely hope that good and responsible sense will prevail and you all would immediately do the needful without any further delay, Please acknowledge receipt, thanking you, SUBHASH Gupta Sent from my iPad

I had sent a small courier yesterday i.e. 10 April 2015, i clearly was confirmed that it will be delivered the very next day i.e. on 11th Apr 2015 after lunch before 5pm. But now when i enquired i am being told that the flight got delayed so we cant help in this and your parcel will be delivered on monday. I was confirmed twice that it will be delivered tomorrow for sure, for which they charged me premium amount . Also on checking on net there is no status. I feel i have been cheated by your company and in future would never use DTDC Plus or DTDC services.

I am really upset about your delivery system. i have received a courier from CHILDL LINE INDIA foundation mumbai on dated 12.04.15, I found this documents in open envelop and and documents are in very worst condition .it was official / sensitive documents delivered in Bilaspur Chhattisgarh .some letters and documents are missing. Please take necessary action against the service provider.

I sent a courier through DTDC from Pune to Bangalore on 30th April 2015. It has still not reached. When I tried, I found with the consignment number given, it says could not be found. DTDC call center person said that I should contact the place where I sent. That person picked up phone and said that many parcels are stuck due to some problem & asked me t send consignment number. I sent but still no response and now the person is not picking up phone also. I regret that I used the courier for Rs 80/-, since I wanted to send urgently. I could sent through normal Postal service which is very reliable. Contact number of DTDC person whom I gave is Mrs Shinde [protected]. This is in Pune, Bibewadi area.

Sir,

I had sent a couple of time-sensitive documents from Bangalore to Trivandrum via DTDC on 8th April 2015 (Consignment No. V[protected]. The courier office person in Malleshpalya, Bangalore took Rs. 225 for the package (Secure Courier Rs.50 + Express Delivery Rs. 175). He said the package would be delivered on the morning of 10th April 2015. As of now (10th April 2015, 12.30 pm), the package has not been received at the delivery address. On enquiry, it was found that the package was sent to a different DTDC office in Trivandrum rather than the one closest to the delivery address! As of this moment, the package is not yet delivered and the courier person is supposedly bringing it from the wrong office. It is sad to see a courier company of such reputation as DTDC handle a secure package with utter negligence and abysmal timekeeping. Please take necessary action against this irresponsible action on the part of DTDC.

Thank you,
Jithu Sudhakar
+91-[protected]

hi, my cheque (R[protected] is not received yet...but it shows that it was delivered i repetitively write for the same thing to customer care executive...but they not properly reply every time when i drop a email...your customer care executive call me and asking the same repetitive questions...they even not knowing my query/problem...after such long time... today the first male executive can not able to answer my query...he simply hand over to lady who started conversation with "what is your problem/query?" what the hell is going on over there?...if...

Dear sir, i was courier one small parcel through dtdc SF032 branch on dated[protected] from delhi to alwar but today when i see online status of this then it shows at merruth when i was trying to talk with costumer care on these no's[protected], 14, 15, 16 they even dont pick phone when receive call after 20 minutes they told me that we register your complaint and talk to you very soon. i am very disappointed and i have never thought this kind of casual services from dtdc, so please look into matter and resolve it as soon as possible. Ravi Sethi Dcoket no-Z53834262 Mob no- [protected]

I had sent a courier through your company on 9th March 2015. POD No. - P31490461 from Pune to Noida. The courier did not get delivered at the destination and yet in the tracking it showed as delivered. After about a month's follow-up we were informed that the courier did not actually get delivered, but wrong update was given by the delivery boy. This was an important courier which was to go to our client and has cost loss of goodwill. I would like to bring such irregularities in service to your notice and request you to let us know how such things can be resolved. Bipratip / Yashwant [protected] / [protected]

Dear Mr. Anurag Shukla, As discussed with you, on line docket tracking status is still showing under “in transit “, pls check and arrange to resolve on urgent basis- VENDOR_NAME LOCATION INVOICE_NUM INVOICE_DATE INVOICE_AMOUNT VENDOR_SITE_CODE C FORM NO DOCKET NO DATE Status as on Date-9.4.15 ALPEX EXPORTS PVT LTD Total 1, 074, 147 1252808 Z27550538 31.7.14 IN TRANSIT ARYA ELECTRICALS (INDIA) PVT LTD Total 151, 500 1252809 Z27550539 31.7.14 IN TRANSIT ASTRA LIGHTING LIMITED Total 257, 430 1252810 Z27550540 31.7.14 IN TRANSIT BEACON LIGHTING Total 819, 373 1252811 Z27550541 31.7.14 IN TRANSIT BHURJI SUPERTEK INDUSTRIES LIMITED Total 8, 578, 682 1252812 Z27550542 31.7.14 IN TRANSIT BRIGHT FIXTURES PRIVATE LIMITED Total 1, 053, 079 1252813 Z27550543 31.7.14 IN TRANSIT COMPACT LAMPS PVT. LTD Total 23, 603, 695 1252814 Z27550544 31.7.14 IN TRANSIT DESHMUKH SOLAR ENERGY PVT.LTD. Total 142, 500 1252815 Z27550545 31.7.14 IN TRANSIT ECO LITE TECHNOLOGIES Total 7, 256, 179 1252816 Z35014096 11.11.14 DELIVERED GLASS & LIGHT CORPORATION Total 175, 891 1252818 Z35014097 11.11.14 DELIVERED HOME APPLIANCE CO. Total 2, 356, 018 1252819 Z27550546 31.7.14 IN TRANSIT KALINGA FIXTURES PRIVATE LIMITED Total 22, 600 1252820 Z27550547 31.7.14 IN TRANSIT KONARK ENTERPRISES Total 247, 787 1252821 Z27550548 31.7.14 IN TRANSIT KONARK PRODUCT Total 357, 229 1252822 Z27550549 31.7.14 IN TRANSIT LUMENS INDUSTRIES Total 190, 678 1252823 Z27550458 31.7.14 IN TRANSIT LUMINOUS POWER TECHNOLOGIES PVT. LTD. Total 1, 427, 953 1252824 Z27550459 31.7.14 IN TRANSIT MERCURY LAMPS (P) LIMITED Total 207, 909 1252825 Z27550460 31.7.14 IN TRANSIT MULTI LIGHTING CONTROLS PRIVATE LIMITED Total 60, 327 1252826 Z27550461 31.7.14 IN TRANSIT NTL ELECTRONICS INDIA LIMITED Total 16, 709, 867 1252827 Z27550462 31.7.14 IN TRANSIT OMNIA APPLIANCES PRIVATE LIMITED Total 837, 516 1252828 Z27550463 31.7.14 IN TRANSIT PHILIPS INDIA LIMITED Total 1, 984, 126 1252829 Z27550464 31.7.14 IN TRANSIT PMB ENTERPRISES Total 754, 178 1252830 Z27550465 31.7.14 IN TRANSIT RELCO INDUSTRIES Total 261, 590 1252831 Z27550466 31.7.14 IN TRANSIT S.B.BOLT INDUSTRIES Total 35, 933 1252832 Z47833592 26.2.15 DELIVERED SANCHIT INDUSTRIES Total 3, 049, 630 1252833 Z27550467 31.7.14 IN TRANSIT SHRISHTI TECHNOLOGIES Total 2, 781, 944 1252834 Z27550468 31.7.14 IN TRANSIT SMART LIGHTS Total 867, 836 1252835 Z27550469 31.7.14 IN TRANSIT STARLITE COMPONENTS LIMITED Total 387, 594 1252836 Z27550470 31.7.14 IN TRANSIT STARLITE LIGHTING LIMITED Total 5, 400, 504 1252837 Z27550471 31.7.14 IN TRANSIT TIBREWALA ELECTRICALS Total 4, 517, 124 1252838 Z27550472 31.7.14 IN TRANSIT TULIKA APPLIANCES PRIVATE LIMITED Total 507, 560 1252839 Z27550473 31.7.14 IN TRANSIT VENTURE LIGHTING INDIA LIMITED Total 705, 636 1252840 Z47833591 26.2.15 DELIVERED

Consignment No - N95697621 The consignment had a book which was sent to an address in Pakistan to Ahmed Rashid. DTDC had charged Rs 2930 from me. But Ahmed Rashid was also charged Rs 600. Kindly return the money to Ahmed Rashid. DTDC did not tell me that an extra amount would be charged from Ahmed Rashid. Please let me know the action taken at the earliest possible. Otherwise i will have to explore legal options.

I sent my imp document via DTDC service (KUNAL MARKET, Chaphaker chowk) on Feb 27, 2015 but still courier has not reached at destination. When tracked online, it was returened due to incorrect address. I called both officeses (To and From) they are not helping at all.. They are not even providing updates on my case No. I am tired of calling them as I am currently outside India.

Consignment No : B20110308 I sent a parcel from bangalore to bhubaneswar via DTDC courier but still While tracking my parcel in DTDC tracker its showing in TRANSIT (GUWAHATI) from previous 9 days.Please go ahead to solve this issue.And deliver it to bhubaneswar asap. SENDER: Pranab Kumar Mishra, MAVENIR SYSTEMS Pvt. Ltd, Manyata embassy business park, Outer ring road, BANGALORE RECEIVER: Mr. Pranbin Sahu, Plotno-2267, Opposite bhagavati temple, jayadev vihar, bhubaneswar Content: CERTIFICATES

1. Pathetic customer service from you guys. a. It took Customer Service 5 days to reply back to an irated customer for a mail marked ‘IMPORTANT’. b. Unprofessional way of handling a query. c. No phone call from you guys even after asking so. d. Unavaiability of Customer Service on phone. [The phone wasn’t picked for 10+ times] 2. Even more pathetic experience with respect to courrier delivery (Sent: 11:30 AM, 30th march, 2015 & Received: 5:00 P.M, 4th April, 2015). It took your organisation a whooping 5 business days to handle the parcel post: a. Constant reminders; b. Uncountable One to one interaction with the local representative; c. Numerous Calls[protected];[protected];[protected];[protected];[protected];[protected];[pr...⇄ d. Charging INR 595 for a delayed service; and e. Fake and faulty promises. i. The local represntative promised of delivery sureity the next day on 30th March. (This never happened even after paying INR 595) ii. The local represtative mentioned that we do not have any other service apart from dtdc plus. (I can however find other services too.) iii. The local represntative primised the delivery sureity again on 2nd April. iv. It was this date when the delivery did happen, probably because I refused to leave the office untill I have written sureity regarding delivery. The local representative thus promised me to mark me in an escalation mail ([protected]@ymail.com) which never hapenned on 4th April. It was an unimportant item that was part of the package. Had it been a crucial stuff (Say a medicine); I reckon, patient at the other end would have died waiting for dtdc plus service to respond and behave likely in above mentioned pointers. 3. There is a service Notify Me in your website which shouts of dropping a text message post courrier delivery. – I haven’t received any text message. 4. I was even asked to pick the courrier manually from Faizabad Franchise on 4th April. Is this what I paid for? Now, since there doesn’t seem to be any difference in DTDC PLUS and any other postal / courrier delivery and the servic has been comparatively troublesome, kindly let me know the way to get my money reimbursed. I was the entire money reimbursed (595 INR) in any possible manner ASAP. Kindly do the needfull with no delay this time at least. Best, Devesh Awasthi +[protected]