DTDC Courier & Cargo Complaints & Reviews

Hello Respected Sir, This is to draw your attention to the unsatisfactory courier service by your company DTDC. I handed over the open packet as per Courier Owner said with Reference No.: N95609484 on Thu, Feb, 12, 2015 03:51 P.M at Mr Angrej Singh DTDC Branch Owner- S.C.O - 182/1 First Floor Sector-45 Burial branch.And your staff member Mr Angrej Singh assured to deliver the Packet with All the 16 items. But 1 Item is Missing in the parcel worth Rs.5000 which is so important and So Costly a Puma Jacket worth Rs.5000. it is a big letdown. I hope you will take a serious notice of this complaint immediately in order to ensure that Missing 1 item of Puma Branded Jacket with Reference No.: N95609484.If you would like to contact me, call me at [protected] or email me at [protected]@gmail.com. I shall look ahead to your reply.The copy of the packet’s receipt is attached to this letter for your convenience. Sincerely, Pawan

I booked for delivery of gift with Archires order no. AL[protected] for delivery of gift at Tumkur, Bangalore on 14th feb 2015. Archies sent the said gift by DTDc courier n cargo services on 13th Feb via AWB no. X[protected] but I am very disappointed to know that the same has not yet been delivered to the address inspite of pakage is lying at tumkur for the last 3-4 days. We have tried calling up the tumkur office no but no one giving straight answering. They are passing the buck to one another. Pl get the same positively delievered at the address tomorrow. Sapna Advocate Supreme court.

Courier [Docket] No.Z46930856 was booked for Allahabad on Friday evening. Till Monday it was shown 'In Transit' as Lucknow; by Tuesday it became 'inTransit' at Lucknow. Today the tracking report shows fake delivery : "Delivered" at 5.00 pm whereas it had not been delivered till 19.45 hrs.

Consignment No V20711815, which was sent from Mainpuri, U.P on 8th Jan 2015. But courier has not delivered yet to the recipient, Mr Abhishek Dixit. Courier box was containing Mobile phone, on enquiry i got to know that Mobile has been stolen from the box. I have talked to mr Amit Jain, Branch manger in DTDC and there was no solution from his end till now. There is very harsh and pathetic behavior from the end of DTDC. please resolve the issue and tell me the way out to resolve it.

Hello, I send a parcel containing chocolates from Hyd to New Delhi, But the chocolates I send are missing from the parcel and this happened 2nd time. I already contacted the DTDC Malaviya Nagar New Delhi but the didn't respond positively. The packet I send from Hyd was weighing 730 gms but when delivered to Addressee it weigh only 540gms. DTDC tracking No was: D21443385. Please look forward into the matter. Praveen Sharma. +[protected]

Till now there is no update on the return status/refund of Tracking No: R16301701 .We dispatched our package on 26-Dec-2014 through DTDC courier service from Kerala to Chattisgarh. As of today its been 55 days !!! From January 2nd 2015, we have been contacting various branches, customer care .But there is no response .Also its been 15 days since I raised the complaint in DTDC Facebook page . Same story here .For the initial few days I got response like we are checking with channel management etc .Then I was told to email further details in personal .From then on there is NO RESPONSE AT ALL from #DTDC . I want my package returned or refunded or else I will take up the matter legally .

This was sent on 10th of FEB and was booked under LITE EXPRESS SPECIAL. Bloody hell that DTDC charged so much but did not deliver it yet. Customer care contact numbers for that NOIDA branch never respond the calls. I want to be delivered at the earliest.

Hello, I had booked 6 couriers from Bangalore, 4 to Udupi district, 1 to Shimoga and 1 to Tumkur on 11 February 2015. As of now, only one courier has been delivered - to Shimoga. Can you please explain how this is even possible? Indian Postal Service delivers faster than this. Why should I send something through "Courier" if this is the kind of service and turnaround I get that too at 6 times the cost of a normal post? When I called the customer care, they were clueless about the couriers and told me that the couriers are delivered but not updated on the website tracking. When I called the franchise at the particular locations, they say the courier was returned because the address was not found. Why is there a phone number listed on the courier? I did not receive any call to confirm the address. This is the most pathetic service I have encountered and I am never going to use again. Also, everyone I know will be advised never to use the service. Even though I know nobody is even going to bother with this message, I am writing this and posting on all online forums so that others do not fall into the trap of your service. Tracking reference numbers: B17487042, B17487041, B17487040, B17487039, B17487038, B17487037 Best Regards, Roopashree Venugopal

first teach him how to speak with customers, especially girls. i don not know his name. he is from Hyderabad, and his number is [protected]. his only work is to hand over the courier to us. he left it in the take away bin below our flat but he did not inform me that security is not there. atleast he should have called me. but he did not. i lost my courier. i need it back. i want a call back. else i will go to higher authority.

I had couriered one parcel from Delhi to Kolkata on 18.12.14. My DTDC Consignment number was D19269352. The courier has not been delivered to the mentioned address whereas the status in Tracker is showing "delivered". Even after contacting the DTDC staff at Delhi & Kolkata, i'm not able to track my consignment. DTDC staff at Anandapur(Kolkata) is saying that they had already delivered the parcel, the delivery boy is not sure at which address he had delivered the parcel. They are saying that maybe they had delivered the parcel at some neighbouring house. It has been two months now and still the parcel is untraceable & there is no effort from DTDC. I had wasted so much money for my loss of parcel.

Conssignment No.B17200902 was delivered from Bangalore on 10th of Feb, delivery guaranteed by 12th jan.Its yet not reached stuck in Noida The exact address was given for Greater Noida But its stuck in Noida from past 4 days..every day they are saying tomorrow tomorrow what kind of service u people provide.reason they give is incomplete address but the address was complete.

Dear DTDC, With reference to the tracking # Z47905216 and Q24776510 I am experiencing the worst service delivery by DTDC. One of my courier # Q24776510 has been returned back saying incomplete address whereas i did not get any call incase if they were not able to find it. Address was for Infosys bangalore electronic city campus which is renowned and can be find out by asking a tea stall. When i called your franchisee person he responded to contact DTDC directly as he is not responsible for it. How can you people provide such a poor service and negligence. If i miss my documents i will go to consumer court as it has my important documents. I keep on calling your customer service in Bangalore and noone is picking the call and this is the kind of customer service you provide. Please call me on M: +91-[protected] incase you are not able to find the address and you are blind to find infosys campus in electronic city. Thanks & Regards, Anchal Jain

I have ordered something through Archies and it was transited through DTDC courier Tracker status of DTDC is showing it as delivered along with signature. But I have not received any courier yet. Even they people are not ready to tell me at what address it got delivered and not even the name of the person who has signed it. Every time they give contact number of "Bagru" branch to get the details, but no one picks up call there. I want either my courier or my money back.

first of all they gave me wrong docket number for tracing. i got mentally disturbed due to internet showing my package delivered on dtdc site. then when i called them they said that the information has been wrongly updated and product will be delivered. but they didn't deliver it on time and it is now lost. i want my package back.

Hi, I have been sending all my consignments through DTDC courier since last 3 years. I had booked a consignment on 11th Feb-2015 around 2:30pm from DTDC Ocean Plaza outlet. The consignment was booked for express delivery (DTDC BLUE) to Jabalpur-482001 and was promised to be delivered on 13th Feb-2015 evening. But still the consignment is not yet delivered to the destination as it was meant to be delivered urgently. Kindly don't make such false promises to the customers. I have tried calling all the the contacts of your Nagpur outlet, but no one seems to be interested in serving valuable customer and their calls. Call details:[protected]/23 Your courier service quality is decreasing day by day.It has gone from bad to worst since last 6 months. Kindly take some serious action on the issue. Attaching current status of the consignment. Regards, Sayyad Azmat [protected]

Dear Sir, I had to receive on document item with consignment no. Z45209944 from DTDC courier service. Their tracking result is showing that item has been delivered to the mentioned address on Thursday 12 February 2015.However, I still did not get the item. So Sir, please look into this matter as this document is very important for me. Thanks and regards, Dr. Suhail Akhtar Ansari, PhD

Dear Sir, My docket no. Z40174175 date 08/01/15 this consignment not delivered to party but. show on dtdc site consignment delivered to party. am call to my dtdc agent asking to For POD.but not any reply on till date. so your requested to please arrange the my POD with party mobile no. and stamp be must show on my POD.

My consignment Z38217890, was 'out for delivery' at about 12:15 hrs. on 12/02/2015, but has NOT been delivered till now, i.e., 16:22 hrs. of 13/02/2015. I contacted your local office and was told that it has been given to franchisee for delivery. "Out for Deliver" since about 28 hrs., and no track available. What a wonderful service by DTDC! May God help DTDC. Amen.

This is regarding Shipment No:M13947985 which is not reached to destination. While the status shows that it has been delivered. On further checking through phone calls to DTDC its been found that it has been returned. I checked with the Sakinaka Branch Mumbai. They say that they have not received. Its been more than two months now i have been keep on calling the centres But they are keep on this putting this issue to someone else shoulders. My courier has contained MBC certificate which is very important. I have also send email to css.[protected]@dtdc.com>, <css.[protected]@dtdc.com. But i am not getting any response from them..Kindly trace out my Parcel at the earliest. I am leaving my emal id for further communication. Immediate response would be highly appreciated. My email id:[protected]@rediffmail.com

I had sent a parcel to Bangalore from Chennai on 09-Feb-2015. The consignment number is C58062946. There was a mistake in receiver's address so i had called bangalore customer care no: [protected] in order to correct it on 10-Feb-2015. I spoke to a lady and she noted down the correct address and ensured the the parcel would be redirected to the new address. I again contacted customer care on 12-Feb-2015 in order to ensure that they updated the same.. BUT NOW I SEE THAT THE SHIPMENT IS BEING RETURNED BACK TO CHENNAI... INSPITE OF CALLING MORE THAN TWICE AND UPDATING THE CORRECT ADDRESS THEY WERE LEAST BOTHERED TO EVEN CALL ME...