DTDC Courier & Cargo Complaints & Reviews

I sent a parcel containing edibles and coffee to my parents! What my parents received is the box taped with DTDC tape on some places. When they opened it they realised the box had a hole which DTDC was trying to hide and that every product inside has been eaten by rats! Not only that there was 50 sachets of coffee out of which just 20 are left! I’m quite surprised rats like coffee to me it looks like the person taping the box likes coffee and hence the sachets are missing! I’m so disappointed my parents received the parcel in such a state! The box contained other things as well whose packing has been ripped apart but products are okay! The products eaten by rats are a total of 5200/- INR of my hard earned money. I’m shocked DTDC delivered my parcel in such a condition as I use their services regularly. It’s a shame to even look at how they can’t afford to do a basic pest control! And what’s even worse is my whole purpose of sending my parents what they love has failed miserably. I’d like action taken strictly!

This is very consistent problem in our town. The DTDC agent who is supposed to deliver the package to the destination address would call and ask us to come to his place to pick the package instead of delivering it. When confronted about it he boasts to give complaint about it and the company officials can not do anything to him.
On July 13th he again refused to deliver the package to my mother who is 62 years older and after a lengthy phone call he budged and delivered to her but with a warning the next packages won’t be delivered. This has been happening in my area for past 10 years and DTDC officials deny the company name is not even Desk to Desk courier service..
place of issue : Nagayalanka, Krishna Dt, Andhra Pradesh
Pin code : 521120

I have ordered a product from crazymonk.in and DTDC were the delivery partner. At the day of delivery, the status shows 'DELIVERED' but I have not received the product. I did not receive any calls from the delivery people also.

The courier which is supposed to be delivered on 2-Jul is not delivered until now.
I have a feeling that the courier is either lost or got stolen, The initial Basava Nagar branch agent informed the address is not correct but customer care gave an assurane that the courier has right info which is needed to deliver the consignment
Its consecutive 7 day i'm calling customer care without any resolution
The consignment # is H67856553

My Family sent parcel (containing Diwali sweets and clothes, etc) in last November to Germany through DTDC. (DTDC Tracking id - N[protected] Parcel was sealed by customs at Köln Germany. Its result of DTDC´s service loop holes. We paid Rs 6800 as a shipment charges. I didn´t got my parcel and received penalty invoice from UPS Germany of 214€ (approx. Rs 16000) in February. I am trying to contact them, but as expected they are ignoring my calls and mails. I am requesting them for refund shipment charges and revoke the penalty o[censored]PS as its not my fault

Courier sent from virajpet, Coorg DTDC Branch to Kundrathur, Chennai has not be delivered.
Received a message yesterday (9/07/22) night at 9:43 pm with the OTP to be shared to the delivery partner on delivery. Did'nt receive a call from the delivery partner.
Upon tracking the courier in the DTDC Site it has been shown to be delivered yesterday at the same time, but it has not been delivered yet.
Kindly look into it.

They haven't delivered my parcel although it has been 10 days since it was dispatched. The status of the package is stuck and not updating. I tried contacting them but they don't get back to you. Worst courier service out there. Tracking ID for the package D14046210

Worst service

I courier from Andhra Pradesh to gurgaon on 30th june

It reached by 3rd to gurgaon
But today is 8th and still it is not delivered to reciever.

Tracking number H67840785

I will never ever use your service and I'll tell my circle also not to use this worst service

Your Digha, Navimumbai outlet
Franchise code MF1825
Tracking ID D14559957
never delivers parcel, he calls up customer and asks them to collect parcel from his office, I have faced this situation three times
this time he called up 3 days back at 10 am asking me where is my address, when my clinic is just across the road from his office
I am there since last 25 years, Almost everyone knows me
Till today I haven't received my parcel
My Clinic is open from 9am -3pm
and 6pm -11pm
DR Chandramohan Shetty
mobile [protected]

Im complaining about DTDC Amalapuram branch especially. They never deliver goods sent through DTDC. They are forcing recievers to pick the courier from their office. They do fake signatures and update status as delivered. They won’t provide contact number. If we ask for home delivery, they abuse with bad words and behave very rude. I want to proceed legally against them. Because DTDC has no control over their franchisees. There is no proper response from emails or customer care also. Its been 2 days but still didn’t recieved the parcel despite many mails and calls.

June 30th was the pick up date from my location. I had sent some packaged food for my dear ones in mumbai. And on July 2, the parcel has reached Mumbai- Sakinaka Apex, but after which there has been no movement of the parcel. It's already July 7th now and no action has been taken inspite of raising complaint twice.

I had availed "Air cargo" service so that the food would reach my destination within 3 days as promised by DTDC couriers while booking it. But now i am sure that my packaged food would have been rotten by now.

Poor customer service - Tried reaching DTDC helpline number approx 15 times, most of the times the call hangs up saying we will call you shortly after waiting in line for 10mins. But no calls have been received yet. The agent says that they are not responsible for any such activities happening in mumbai apex.

This is the worst courier service that i have experienced till now. The mumbai apex doesn't attend call or even bother to solve my query. Please help in taking appropriate steps. I demand justice for the money i have spent on my parcel.

Tracking No : 43490373

I have couriered my company's laptop on 2nd June 2022 but it's been more than a month and it's not delivered. The soft data uploaded is also incorrect and DTDC booking desk person is not responding to my complaints. Everytime I visit they say they are looking into this matter and they are doing final investigation. They are doing false promises only. No one is helping me and my career is at stake now. I am not getting any help from anyone. I am not able to join a new company because of this. It's a laptop and they are saying me to contact to different offices. This is really frustrating and harassing as well. Please help.

I sent my macbook cia DTDC on 30th May 2022 via dtdc. In front of my eyes laptop as well as charger and adaptor were packed but when it reached in Pune office adaptor was missing.
I checked with vendor but they said they sent the package as it from here. Then I checked with some of my colleagues also, then I got to know that same happened with them also.
So there is something fishy happening in dtdc pune office where some person is removing adaptors of people sending their laptop back via courier.

I ordered stuffs from Bhuj kutch to Delhi and when I got my parcel it was packed with other stuffs later on realized that nearly about 1 kg of expensive eatables wee stolen. We cross checked from our homes and made sure it was their. This company has started stealing stuffs from people’s parcels. Be very careful…..

I have booked a product and the sellers sent me the package.
I was waiting for the package till today.
I started tracking the package and it shows that the package has been delivered already to some Mohammad Pasha.
Is this a fault or is this a scam of DTDC ?
CAN YOU PLEASE SEND MY PACKAGE TO ME ?

They didn't call me when courier is on my place.city..even they don't message me
Now 2 weeks ago now also they delivered and not message no call

I courired mangoes on 15th june22 but same was not delivered until now.
No update on status despite repeated reminder
Consignment no - D22093257 with ticket no - 3067909

I sent a mail containing medical CD to Bangalore from TIruvannamalai on the 28 th June 2022 .Till date it is not delivered.Have been calling the company everyday atleast twice but no result.
The mental trauma has been enormous considering this is about medical opinion..

Hi,

I have not received shipment D23106813 Yet however on the tracking status it is showing that the receiver is not available . This is the wrong status as I was waiting for Shipment .

NO Executive from DTDC entered my society as no entry is there so Please look into this.

I have been calling up DTDC call center & raising complains about my package . Tracking #K38882284 past 20 days but no response from them . The agents give me a time of 24hrs but nothing is happening. It shows up as delivered but I do not know who the agent has delivered the package to as I have a building of only 8 flats & I have checked with all the residents & the guard but nothing has arrived . The package was sent along with some other documents on the same day . The only difference is that I used 2 different courier service . Blue Dart & DTDC. Blue Dart courier has arrived but DTDC package is gone up in the thin air . I need a resolution ... ASAP