DTDC Courier & Cargo Complaints & Reviews

Dear Concerns, Like to inform you that we have dispatched one urgent document thru courier thru DTDC Plus on dated 26/12/2014 & expected to deliver at Shimla office address on 27th evng. Understand that courier already reached at Shimla DTDC office on dated 27th, but they have not delivered at consignee address still 31st Dec-2014. We were continuously asking at Shimla DTDC office ([protected]) from dated 29th & they confirmed that courier already delivered. But I searched at consignee address & their officials informed that they have not received that document. After passing another two days I, e on 31st I personally visited Shimla DTDC office & found that the said document is lying in DTDC office only. After that I collected this from Shimla office on 31st Dec-2014. This type of Poor services is not acceptable & we need action plan against this. Regards D K Ghosh, L&T, [protected]

My wife couriered a package to our friend in Vasundhra Enclave, Ghaziabad on 4th Septemeber with CN no. Z30458470. However, after 4 months, there is no trace of the package. After so many reminders on mail, this is the reply that I got from DTDC guys: "In continuation to earlier mail, we regret to inform you that the said consignment is not traceable as confirmed by our Delhi office.This is for your kind information. We regret for all the inconveniences caused to you." Please address this complaint as soon as possible

We have a parcel booked from Tirupathi, Andhra Pradesh to Roorkee Haridwar, Uttarakhund. Reference No. v0355181, still not received yet.booked on 29/12/2014. Please feedback the details. Email: [protected]@hotmail.com Mobile: [protected]

Hai, Last week my parents sent a courier from newdelhi to hyderabad on 26 dec 2014 and it is not received date 1-1-2015. They promised that it will reach with in 48 hours. It's already 1 week. Please take my complaint and give reply. If anything happens to my courier or if it is missing then dtdc have to bear that.

I am a loyal customer to DTDC for the last 10 years.I have lot of appreciation for your company.Recently i have booked a parcel from Ravulapalem to vishakapatnam. They gave a Consignment confirmation slip No: H37162056 after booking.On 26th december i booked the parcel and they promised me that it will reach by 27th july. It didn't happen and i tried to track the consignment through internet but it showed that the CN number is invalid, I called vizag DTDC office and asked about the parcel. They said that the CN number is a dummy one and they are facing lot of complaints from the Ravulapalem booked consignments. and they said that Ravulapalem franchise people are being irresponsible. Today on 31st December my parcel reached the destination, but i am very disappointed with the services. Ravulapalem is our home town and we have somany friends who are willing to take your franchise and give their best efforts to the company. If those people are irresponsible give us the opportunity so that we can give our best to inprove the company bussiness in our town. Regards, Swami.Yepuri [protected]

I should receive a material from Bhiwadi and its dispatched on 10th of Dec from there but could not receive the material. I was more surprised to see in the status that it was attempted for delivery on 19th . Upon continous calls to customer care they told they didn't attempt and informed me they will deliver the next day. As i didn't recevie material i called them agian then they told some technical problem and will be delivered for sure the next day but till now my material is not delivered. Kindly plz take an immediate action see to that my material is being delivered immediately. My Docket number: D19764959

Hi, I had send a courier through DTDC AUTHORISED AGANCY from mumbai. my reference num: M13959326. the courier was sent one month before but the receiving party still cannot receive the courier. despite talking to the DTDC customer care 10 times but they were not helpful at all. the complaint number is 10811. the executive of the DTDC were very dis-respectful during this process. i have also spoken to the mumbai agency several times but no response. my contact :[protected] email:[protected]@gmail.com please do the needful regards nayan

Hi I had send a courier through an authorised DTDC COURIER AGENGY . My reference number is M13959326. My delivery address is : Jasper infotech pvt ltd- SNAPDEAL Khasra no. 10/13/1 Revenue estate, Old gurgaon road, NR.karan dharam kanta, Village samalkha, Delhi 110037 Mob: [protected] This courier was send one month before but still my receiving party cannot confirm the parcel as your agency have delivered this courier on the wrong address in Delhi. Despite calling the customer care 10 times my complaint was not resolved but instead your executive were dis-respectful. I was also spoken to you agent in Mumbai but no reply from him either. My complaint number :10811 My courier is very valuable. So I request you to please look into this matter My mobile : [protected] Email : [protected]@gmail.con Do the needful As soon as possible

Dear Team Last week my brother send the parcel via dtdc on 22dec2014 till now 28dec 2014 not reached my parcel, we are confidente to your dtdc courier but this incident is very bad opinion for me so please search my parcel where and give me quickly my courier no z42397189 gaziyabad to coimbatore

My Courier despatched from Panchkula, Haryana to Bahadurgarh, Haryana 124507 vide Document No.Z40532125, dated[protected] not received till date[protected] and your local authorities not cooperating for searching that documents. The said document containing important papers of myself. Hope you will search that document and sent me the following address: Ambrish Srivastava, House No. 1009, Sector-2, Bahadurgarh 124507 Haryana Kindly take the matter is very serious due to very important document inside the packet. If it is not search, i will take necessary action against lost consignment.

Today evening I received the parcel from your courier service my parcel number is Z41725421 . The man who delivered the parcel was knocking the door vigorously . We just asked why are you knocking like this . for that he is speaking so rude and shouting abusing us . He just created a mess and created a problem in my house and my neighbors house . Is this way you People treat the customers ?

My consignment number is Z38656521 and while tracking this i got to know this has been delivered to Vijyanagar Branch and it should have been delivered to South Extension part 2. It was dispatched on 5th Dec 2014 but it is still not delivered and no one from Khirki Extension branch is picking up calls and no one is showing the proof of delivery. No signature is being shown but delivered to some unknown presence which is highly deplorable. Consignment carries an important and confidential document and if lost then DTDC have to bear that. Regards, Sheetal [protected]

Dear sir, I am rajkumar I was order online Purchaseing 13/12/2014, MY consingment number is Z41408424. DETC Tadipatri visiting my order and courier details. But no responsible. Please take my complaint and get reply to my courier and contack my mobile no [protected] proberly i will received my courier. thank you

Hello DTDC, I me and my sister made courier from Bangalore to Bellary on 24th December 2015. in Moodalapalya Nagarabhavi main Road Bangalore 560072 DTDC counter. I have sent a gift item to my friend it costs 850 Rs. When she received the delivery nothing was there in the box. It means someone from DTDC has take the item. When we enquired about this to booking person, he arrogantly replied he dont know anything and he said you go and inform anyone he ll not bother. So i am putting my complaint here. After this i suggest ppl think before going to DTDC. I have attached my booking receipt. I have taken this seriously, it is not about money, it is about the trust. to win this complaint i will go to any extent. I will put my complaint in PMO website and in local consumer court too. I want earliest reply for this Regards Akash G [protected]

Misbehaviour done by Gurgaon office supervisor Contact No[protected] Misbehaviour done by one of supervisor of Mr Prakash who attended my call thrice. DTDC one office confirmed the consignment but one of the person sitting in Delhi Gurgaon denied about the same where status was also there that consignment at pathankot. POD No D17793624 Pathankot No [protected] Diljot confirmed that consignment is with them and I am having recording of those call as well but one person sitting who was claiming that he is the Manager of person sitting there at CS desk named Mr Prakash contact No[protected] has did misbehaviour with me and abused me while I forcefully asked for status for detail and told that status on web is something else than also he denied and uphrently told that packet is not with DTDC where it was there with DTDC only and not delivered even after 20 days from dispatch. When I have quoted that I will escalate to Mr. Subhasish Chakraborty than he told me that you can go to anyone and abused me post hich he disconnect the call as well.

Hi Finally i had no option but to get online here. I had booked a courier from Kundli Sonipat (Pin code:131028) for Srinagar (Pin code: 190010), on 20th Dec 2014. My precise instructions where that the parcel should reach the place latest by 24th Dec. I was assured that the delivery will happen on 23rd itself by the booking agency. I have paid a sum of 4 thousand for the parcel to be delivered. till now ie 28th EOD the delivery has not happened. All the numbers of customer care for DTDC are either wrong or the one i get connected leads to an IVR ([protected]) which asks to hold on and after waiting for 4 to 5 min calls gets disconnected always. The agency where i booked it is giving me all the lame excuses of that it was raining there so consignment is stuck in srinagar airport (that was 2 days back, & now is giving me the excuse that it is stuck in toll tax. I fail to undrstand that i have sent it through courier and where is the toll plaza in srinagar. what tax are they asking for when i have couriered it with the bill and is for personal use product. I need your help. i wrote to DTDC couple of times, either emails are bouncing back on it or there is no reply from their customer service till now. Attached are all communications i have done thus far. They are cheating customers and i need to make sure someone else doesnt go thorugh sucha a hassel as i have gone due to these lying .

Dear DTDC Team, My wife sent parcel from Chennai to Riyadh (KSA). I didn't get the parcel. But in the tracking field, it shows that the product has been delivered. Kindly look into this matter seriously. Tracking details: N95722267 Regards

Mr. Gulshan Vij dispatched a courier from Moradabad by DTDC courier service on[protected], Monday and they told us that it will be delivered by[protected], Thursday at my respective location i.e. Hyderabad but still I didn't received. I consulted them regarding that matter but they didn't give a clear response and also they didn't respond to our call. As my parcel contain some useful content and I am facing difficulties in my procedural work. Please take some strict action against it.

code of courier H35288744 LAST WEEK 20TH COURIER WAS POSTED FROM VIZAG UNFORTUNATELY WITHOUT KNOWING ME 2THOUSAND OF MONEY WAS KEPT IN A BOOK AND CLOSED WITH FEVICOL AND LATER COVERED AND PACKED IN A ENVELOPE BY MY SISTER SOME O[censored]R PERSONS OPENED THE COURIER AND TEARED THE PAPER NEATLY AND MONEY WAS STOLEN THIS OF BAD BEHAVIOUR TO OPEN COURIER FEELING SAD TO LOST MONEY

Consignment No. - V19989843 I sent a courier from Pune (Aundh Branch) on Wednesday 24 December 2014 to Bastora, Goa. The following are my complaints: 1. While booking my courier, I asked the woman at the desk if the courier would be delivered by Thursday (25 Dec) as it was a Christmas gift that I was sending & I was assured that it would be delivered in 48 hours. Later on, I was told that they "suddenly" declared 25 December as a holiday which is why the courier was not delivered. 2. On Friday (26 Dec), I received a call from the Mapusa branch asking me to ask someone to collect the parcel from their office as they could not deliver it to the given address. I told them that was not possible and I needed someone to deliver it to the house address mentioned. The lady at the other end of the line was very rude and told me that it was the Pune branch's fault for not checking whether the delivery was possible or not and that the Goa branch would not deliver the parcel. I told her to please sort it out and that since the parcel was already late in being delivered I was not responsible for who went to deliver it as I had already paid the entire shipment amount and no one had informed me that there would be a problem in delivering it to the given address. 3. Today (27 Dec) I had someone go to the DTDC office in Goa and they were told that the shipment was sent back to Pune because of an incomplete address. I have received no call despite my phone number being given. Also the Goa branch refused to speak to me on the phone when my person was at their office even though it was their fault. They also had the audacity to tell me that no phone number was mentioned in their records and that is why I had not received a call. Your organization seriously has a miscommunication problem within and I don't understand why the customer has to bear the brunt of it. I am seriously displeased with the way this situation has been handled and I doubt that I will ever do business with you ever again. Please ensure that this does not happen with another customer and that my parcel is delivered to me safely back in Pune and my money is refunded back.