DTDC Courier & Cargo Complaints & Reviews

Hi, I am Nitin Sharma, its all started when i got my new phone I have received the courier (IPHONE) with 2 working days and then I thought putting myself into the dig created by DTDC courier, my shipment no. Are P30115607, Z35076940 which ordered around 1 week ago however the worst part of none of the customer care no. Are working and I am just unable to tracked the shipment and even when it shown that shipment delivered, disclosing the person name whom they hand over the product is very confidential from our nation prospective I suppose, well I strongly recommend the services of such portal are as fuked as anything, all the online portal please understand such incident and the below all complained and upcoming complain will creating the negative picture in are mind, even i know nothing will going to happen from you're side and i bet you could surprise me with some effort and should have little bit of courtesy to stand in front and admit a default in you're system, I urged you do not surprise me by mishandled my stuff rest up to you guys you're performance will not make you sustain long in today's world.

I had submitted courier v19806027. Bangalore to chandigarh on 20th Nov at 10am as express or premium it reaches in 2 days. I wanted this to be delivered on Saturday as Monday my parents are leaving town for one month. But till now courier is not yet received neither its traceble also no one is respnsing back about the same. Online ican see that my courier left from bangalore on 21 th midday which is suppose to leave on the day I submitted my courier.if they don't deliver my courier on time then no one will be there at destination place to collect the same and it will be lying in dtdc office for more then a month. Pathetic services as I trusted then to deliver this imp parcel n they just took the extra money but not bother to take care of request neither they check it's status.Requesting to please check n get the speedy solution. As called up customer care n head office my no one is picking the call. After calling bangalore counter n chandigarh no one is intrested to help.

I have booked a parcel from Sandur, Bellary Dist Karnataka, vide Docket No. B14107216 to delivery at BHEL-ISG, Bangalore, till date my parcel not delivered and it is not traceable also. This is a office documents, rued answers when we made enquiry of the parcel with franchises M/s DTDC. Kindly trace the parcel and delivery to the addressee at the earliest.

Dear Team, Hi this is Mandira Mahapatra.I forwarded my letter (CN NO: K[protected] from 721152 for the destination of 743122 on 14 th November, 2014.But unfortunately it is not delivered yet to the destination, although it is very important mail for me.Plese do the needful as soon as possible.

I am rishab sharma from ajmer and I have my medicines delivered by dtdc courier from mumbai. The order id is M11147233. On tracking by dtdc website ..the courier has arrived in ajmer on November 17 and today is November 21. they are not delivering it to me within ajmer. It has some important medicines, please look into the matter and deliver the courier by tomorrow. Thanks Rishab

Dear sir, I am M-Tech student in NITK, surathkal who had couriered a document throuh DTDC courier service on[protected] at 10 am from Hyderabad ( ECIL P.O-500062) to my friend in NITK surathkal, mangloor (pin : 575025). They told me that it will be delivered by 48 hours. I told them that these documents are important which is to be submitted in my college on time. It hasn't recieved till[protected] at 6:30 pm. Tracking services are also...

Dear Sir, I have send my packages through dtdc with tracking no. K74976827 and K74976828. I need those packages to reach gurgaon before 10th of nov and i send those packages on 27th oct. When the pqckages dint reach i contacted dtdc office and they said the products are stuck on kolkata. That is your problem and now that product was for return, it was damaged product and the last date is also gone.

My order was shipped on 15th Nov from Hyderabad & reached bangalore on 17th Nov. It was out for delivery on 18th Nov & still is (21st Nov) I have been trying to chase these people, but they either dont pick up the call or disconnect it & the mobile numbers they have put them on Divert or have switched it off. One lady picked up the call on 20th Nov on no. [protected] & assured me that it will be delivered before 730PM on the same day itself (20th Nov) And when i called them up after 730PM she didnt pick up. I have called on this number atleast 15 times today (21st Nov) & she hasnt picked up & disconnected my call twice. Numbers that i have called [protected] [protected] [protected] [protected] [protected]

sir my booking no is EZ37948203 name shaikh abdul khalik madurai i had some parcel in madurai dtdc centre from monday and today is friday but they haven't deliver yet whenever i call them they ask me to collect it from their office or we will send it tommorrow this is not proffesional i[censored] r taking money than this is ur responsibility to Right place please solve my problem

Consignment Number: B14800419 BLR to Gurgaon, sent of Friday Nov 14th, Not delivered yet, online tracker says out for delivery since Tuesday. Call Center only answered the call once and gave a cell phone number, [protected], that is out of service.

Hi, Dear sir, I am sure that I have seen such a worst DTDC courier in the world. My tracking number is "V19722330" and I am tracking for this courier for a week and they are saying we will send today, today daily. I have requested over mail also but they didn't respond. no courier boy did come to my address. they are enjoying without doing their duty. I have called for their numbers daily (Gurgaon numbers), but will not respond by phone also. finally they lift the call yesterday and asked me provide the address by mail so that we can deliver to that address. accordingly I have sent my address twice over mail. I called today and asked when will you deliver? then they replied we sent back your courier. I am not getting that why did they returned my courier? If they had decided to send back courier, why did they asked me my address over mail yesterday? this courier is so urgent that's why I was following since 2nd day after sent the courier? what should I do now? who is the responsible for this delay? what are the actions you are taking against them? Do I need to go to the consumer forum if you will not respond? How will I get my courier? Thanks, RVS Prasad

Dear Sir/Madam, NSDL has send one document (Pan Card) from Mumbai to Patna, dated:12/11/2014, bill no X07707893, but it is not delivered to me yet, that's what I raised complaint, plz ask and send it to me immediately, my mail id [protected]@gmail.com, P.No:[protected], plz send me the status in, most urgent... with regard -Kundan Kumar -[protected] [protected]@gmail.com

Dear Sir/Madam, I have send one item from hyderabad to Nandigam, dated:17/11/2014, Traking H37397296, but i was talk to Vijayawada Branch office, some body told me these item going in Mis Route, but still i dont have received in any information, that's what i raised complaint, pla ask and send back to me immedetly, but no body taking responcible in this item, this is to bad, this is waste service, my mail id [protected]@gmail.com, P.No:[protected], pls send me the ststus in, most urgent

Here's a complaint- While posting you people said that it will take just 2 days to send a courier and which cost me Rs.100/- from Hyderabad to Bilaspur (CG) and its been 7 days. Now I am regreting instead of DTDC I should have prefer Indian Post office which just cost Rs.40/- and send courier in just 2 days. I will never use DTDC in future. Thanks for your not kind support.

My expected courier delivering date is 17, today is 20th and still i did not got my item, i have called many times to DTDC but the number they provided is not working. i have also send mail to my nearer office Ahmedabad. but still they not responding me.

I ordered an item through E bay on line shopping. that seller will sent my item through DTDC courier service... my order is sent to kumbakkonam near village natchiyar koil. but the DTDC kumbakkonam branch said they not delivered my item to door step coz his services is not available in that village.they also said come to our office n collect the item without fail otherwise we return the item as soon as possible...the courier services has not reply properly...my Ebay no.[protected].. my air way bill no.M10945700...

Dear sir/ Madam, I was expecting a imprtant document through DTDC. It was posted from DTDC Nagpur with Docket NO M11472685 to Chandigarh, My address was writen on it i.e H.NO 268, Green Valley, Village Sarangpur, Chandigarh 160014 Mb.No[protected]. But Very sad inform that your chandigarh office return that courier back to nagpur stating that addres was incomplete .Without making any phonecall . I must tell you that if address was incomplete why Nagpur office accepted that courier and why your chandigarh office didnot call on the given number for confirmation of address. I request you to kindly deliver the courier ASAP at the below given address Arup Suroy H.NO 286, Green Valley, Village Sarangpur, Chandigarh 160014 . Mb NO [protected] I hope DTDC will take action ASAP and solve my problem I called on this no. [protected] in DTDC office they are not answering call leaving customer in pain and not helping this is highly unethical services Regards..! Arup Suroy [protected]

DEAR SIR, I HAVE SEND ONE VERY IMPORTANT ENVELOP WHICH CONTAIN 5 VERY IMPORTANT DOCUMENTS WHICH WAS NOT RECIVED BY THE CONCERN PERSON/COMPANY... I COMPLAINT ABOUT THIS ON YOUR CUSTOMER CARE NO...44900000 BUT THERE IS NO POSITIVE RESPONSE FROM THERE.. I COURIERED MY DOCS ON 13.11.14 BUT CONCERNED DEPARTMENT NOT RECIEVED THE DOCS TILL DATE.. YOUR SERVICE IS VERY POOR AND THERE IS NO RESPONSIBLE PERSON IN YOUR AUTHORITY... MY DOC NO... Z41371537 AND MY COMPLAIN NO. IS OD1711604 IF YOU ARE NOT ABLE TO DO THIS JOB THEN WHY ARE YOU DOING THIS... REGARDS SONU [protected]

I have already forwarded you my address where the courier needs to be returned back on 11th November, still the parcel has not reached. Hope you will ever reply back with a positive note. Regards, Shritam From: IN BOUND CRM PUNE [mailto:inboundcrm.[protected]@dtdc.com] Sent: Tuesday, November 11, 2014 11:36 AM To: WinRoyal Subject: Re: D19159612 mail noted Thanks & Regards, SUJATA Executive - CRM, Pune Regional Office. E-mail- inboundcrm.[protected]@dtdc.com ________________________________________ From: [protected]@gmail.com <[protected]@gmail.com> on behalf of WinRoyal <[protected]@winroyal.in> Sent: 11 November 2014 11:31 To: IN BOUND CRM PUNE Subject: Re: D19159612 Kindly return back the courier to WinRoyal Windows and Doors pvt ltd 2nd floor, Samarth Building Above Raymond Showroom 1031, Tilak Road Pune 411002 Attn: Shritam Navandar- [protected] On Tue, Nov 11, 2014 at 10:58 AM, IN BOUND CRM PUNE <inboundcrm.[protected]@dtdc.com> wrote: Dear Mr.Shritam, kindly provide the dlv address Thanks & Regards, SUJATA Executive - CRM, Pune Regional Office. E-mail- inboundcrm.[protected]@dtdc.com From: Shritam Navandar [mailto:[protected]@gmail.com] Sent: Tuesday, November 11, 2014 10:30 AM To: 'Shritam Navandar'; 'WinRoyal'; 'IN BOUND CRM PUNE' Cc: 'CSS GURGAON'; 'DMC GURGAON'; 'CSS HEAD GURGAON'; 'CSS CORPORATE OFFICE'; 'YOGESH DOGRA (REGIONAL CSS MGR.-DELHI)'; 'ROOP SRIVASTAVA (RM NORTH DELHI)' Subject: RE: D19159612 Awaiting SOME DETAILS OF MY COURIER Hope you all are following up on this issue. Regards, Shritam From: Shritam Navandar [mailto:[protected]@gmail.com] Sent: Friday, November 07, 2014 4:25 PM To: 'WinRoyal'; 'IN BOUND CRM PUNE' Cc: 'CSS GURGAON'; 'DMC GURGAON'; 'CSS HEAD GURGAON'; 'CSS CORPORATE OFFICE'; 'YOGESH DOGRA (REGIONAL CSS MGR.-DELHI)'; 'ROOP SRIVASTAVA (RM NORTH DELHI)' Subject: RE: D19159612 7 MORE DAYS AND IT WILL BE 2 MONTHS. STILL WAITING FOR THE PARCEL. Regards Shritam Director WinRoyal Windows and Doors pvt ltd From: [protected]@gmail.com [mailto:[protected]@gmail.com] On Behalf Of WinRoyal Sent: Monday, November 03, 2014 10:39 AM To: IN BOUND CRM PUNE Cc: CSS GURGAON; DMC GURGAON; CSS HEAD GURGAON; CSS CORPORATE OFFICE; YOGESH DOGRA (REGIONAL CSS MGR.-DELHI); ROOP SRIVASTAVA (RM NORTH DELHI) Subject: Re: D19159612 I CANNOT WAIT MORE. KINDLY TAKE THE ABOVE MATTER SERIOUSLY AND RETURN BACK THE PARCEL. REGARDS, SHRITAM On Fri, Oct 31, 2014 at 4:40 PM, IN BOUND CRM PUNE <inboundcrm.[protected]@dtdc.com> wrote: Dear Mr.Bindesh, Still waiting for your reply Thanks & Regards, SUJATA Executive - CRM, Pune Regional Office. E-mail- inboundcrm.[protected]@dtdc.com ________________________________________ From: CSS GURGAON Sent: 31 October 2014 16:12 To: DMC GURGAON Cc: IN BOUND CRM PUNE; CSS HEAD GURGAON; WinRoyal; CSS CORPORATE OFFICE; YOGESH DOGRA (REGIONAL CSS MGR.-DELHI); ROOP SRIVASTAVA (RM NORTH DELHI) Subject: Re: D19159612 Dear Bindesh sir, is this shipment RTO? THANKS & REGARDS VAISHALI SETHI DELHI ZONAL OFFICE css.[protected]@dtdc.com [protected]/30 On 31/10/2014 3:02 PM, IN BOUND CRM PUNE wrote: Dear Mr. Kuwar / Bindesh sir, we still waiting for RTO shipment.. Thanks & Regards, SUJATA Executive - CRM, Pune Regional Office. E-mail- inboundcrm.[protected]@dtdc.com ________________________________________ From: CSS GURGAON Sent: 31 October 2014 11:39 To: CSS HEAD GURGAON; DMC GURGAON Cc: WinRoyal; CSS CORPORATE OFFICE; IN BOUND CRM PUNE; YOGESH DOGRA (REGIONAL CSS MGR.-DELHI); DMC GURGAON; ROOP SRIVASTAVA (RM NORTH DELHI) Subject: Re: D19159612 Dear Kuwar Bindesh sir, kindly rto this shipment THANKS & REGARDS VAISHALI SETHI DELHI ZONAL OFFICE css.[protected]@dtdc.com [protected]/30 On 31/10/2014 11:01 AM, WinRoyal wrote: Dear Padmavati, We have written mails to all these emails id but non of them have responded to me for last 20 days!! inboundcrm.[protected]@dtdc.com, csshead.[protected]@dtdc.com, [protected]@dtdc.com, dmc.[protected]@dtdc.com, [protected]@dtdc.com I have already written them to return back the courier to us. Its been 45 days now. Kindly return back the courier to WinRoyal Windows and Doors pvt ltd 2nd floor, Samarth Building Above Raymond Showroom 1031, Tilak Road Pune 411002 Attn: Shritam Navandar- [protected] Hope to get the courier back with all material. Regards Shritam Director WinRoyal Windows and Doors 30, 2014 at 5:51 PM, CSS CORPORATE OFFICE <css.[protected]@dtdc.com> wrote: Dear Sir/Madam, We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations. We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you. Meanwhile can you provide us the destination address and contact number which will help us in further investigation. In the interim, we would like to thank you for bringing this matter to our attention, as it is feedback such as yours, which enables us to improve our services. We do hope that we are able to restore your faith in DTDC. Thanking you, Yours faithfully, for DTDC Courier & Cargo Ltd., Padmavathi Customer Support Executive. CC:Dear Ms .Vishali, kindly check and organize for the delivery of said c/mnt on priority ________________________________________ From: [protected]@winroyal.in <[protected]@winroyal.in> Sent: Friday, October 17, 2014 4:21 PM To: FEEDBACK (CO.IT); CSS CORPORATE OFFICE Subject: Feedback provided by Customer at DTDC.com- WINROYAL PVT LTD([protected]@winroyal.in) Hi, This is an autogenerated email containing Feedback provided by customer. Name : WINROYAL PVT LTD City : PUNE Email : [protected]@winroyal.in Contact No. : [protected] Category : Concern Feedback : Dear Sir/Madam We have booked a courier on 15th September 2014 from Pune to Gurgaon. Consignment no D19159612 Its been more than a month now plz let me know the status of this courier. if you are unable to deliver it kindly return it back to us. plz let me know the status of the courier. Regards Shritam Thanks & Regards,

I sent 2 parcels on 11th Nov from Mumbai to Tumkur and Mumbai to Jamnagar. On 14th i got text message that the Jamnagar parcel is out for delivery but I got no updates about the tumkur one. With much effort, searching and tracking, I found out that the parcel AWB/Consignment no M14465315 has reached Tumkur branch on 13th. But even after 5 days it wasn't delivered . i somehow managed to contact to ttumkur branch and had a word on 17th Nov. They promised me that it will be delivered by today, thatthat is 18th nov. They didn't responses my calls both in landline and mobile numbers. parcel is yet to deliver. Its 8th day since I couriered it.