DTDC Courier & Cargo Complaints & Reviews

SIR,
-THE CONSIGNMENT NO.B71476843 BOOKED ON 15/06/11 PROMISED TO BE DELIVERD WITHIN 03 DAYS HAS NOT YET BEEN DELIVERED.
- COMPLAINTS BOOKED VIDEFDB[protected]/7/11 AND FDB[protected]/7/11, WERE FUTILE NO RESPONSE RECEIVED FROM COMPANY, NEITHER THE COMPLAINT WAS ADDRESSED.
- HAVE BEEN CONSTANTLY CALLING UP THE CUSTOMER CARE AND THE BRANCH OFFICE BUT THEY DONT HAVE ANY REPLY ON THE SUBJECT CONSIGNMENT.NOT EVEN THE MANAGER MOB NO. [protected] IS HAVING ANY CLUE ABOUT THE CONSIGNMENT.
- PLEASE HELP.
REGARDS
FLIGHT LIEUTENANT RRK SINHA
INDIAN AIR FORCE
[protected]
sinha.[protected]@gmail.com

I had ordered a T-Shirt through Myntra.com last week and it was shipped through DTDC on 5th July..When i tracked the status of it, it's showing that the item has been received by the Banjara Hills Branch on 07th July..but,havent received the item till now and not even able to track the status of it..when i called them,no one was responding...

Shipment No. : B72860943
Branch : Banjara Hills, Hyderabad

I booked a courier DTDC of inverter and battery from Darbhanga (Bihar) to Sikar (Rajasthan) in March and insured that but i received my things after 16 days and battery was found in damage condition for that regularly i mailed and telephonically in contact with the agency but till date they didn't respond as well as given any satisfactory reply.

HI

ON 09/07/2011 I HAVE SEND A PARCEL TO MY BROTHER .THERE WAS A MONEY BAG AND INSIDE THE MONEY BAG AND INSIDE THE MONEY BAG THERE WAS TWO ATM CARDS.BUT WHEN HE RECEIVED IT HE FOUND THAT BOTH ATM CARDS IS MISSING .
THE ATM CARDS IS VALUABLE FOR MY BROTHERS .THE SERVICES THEY PROVIDE IS UNACCEPTABLE AT ALL.WHEN I ASKED ABOUT THE PROBLEM THEY SIMPLY IGNORED.
IS THIS KIND THE OF SERVICE THEY PROVIDE?THEY ARE STEALING THINGS IN FRONT OF EVERYONES EYE AND THEY CALLED THEY ARE THEY ARE COURIER SERVICE PROVIDERS.
STRICT ACTIONS SHOULDE BE TAKEN AGAINST THEM OR CANCEL THEIR COURIER LICENCE

My consignment booked from DDTC SILCHAR for Guwahati on 1st of July is yet to be delivered , Consignment No K47584516.On tracking it is seen that the consignment is delivered at orrisa.It is redicolous that even after repeated request to costumer care no action had been taken so far .I therefore request that action may be taken immediately and reply given to my No [protected] or at [protected]@rediffmail.com

I was to receive a mobile phone from a friend in Pune. She used DTDC's Vishrantwadi office to book the package (CN no. P[protected] on 05-July-2011.

I received the package today- 08 July 2011 with the phone missing! All I could find inside were the charger and datacable.

When I went to the nearest DTDC office, a friendly clerk pointed out that the package as marked with 400gms weight but computer records showed it was 250gms when it left Pune!

Clearly, the phone was stolen even before left for it's destination.

My only hope at getting a resolution is online. So posting my story here. Any help appreciated!

Hi,

This is jag, I have ordered an article in online. They shipped it in last week through DTDC. When i am tracking the order i found that, the order has been reached to DTDC-Banjara hills branch 4th July 2011 . Today is 7th july 2011, They did not deliver or call me from last 4 days. Tracking # D06813900. They gave two telepthone numbers for Banjarahills branch in their website. [protected] and [protected] . First one is not working, second one no body lifts the phone to answer. Sometimes second one says, busy. The Article reached in two working days from Bangaloor to Hyderabad. But the article did not reach from Banjarahills to Gachibouli in 4 days. Less than 10KM distance. I dont know, whats wrong with DTDC ppl.

Hope somebody from DTDC responds for this complaint PFA for proof.




Thanks& Regards,
Jag
[protected]

I have sent Sudexo coupons by DTDC Courier worth Rs.[protected]+2000+2200+2200) last week to a friend within Bangalore.
He received the courier and when he later opened it found 2 cadbury's dairy milk chocolates in it.
It must definetly be done by some person from DTDC.
Its been very cleverly done by the person to make sure the weight and dimension match that of 4 sudexo books - so the recepient does not get the doubt.
I called up the DTDC office and they say that cover is already opened and they cant do anything now.
This is such a disgusting act. What do i do now. How do i get my coupons back?

Sir, i had used DTDC courier on 20/5/11 from rawatbhata to karela . The consignment number was Z36192983 by DTDC courier servies jaipur. it takes a maximum of 5 days to reach the destination but till date (almost one & half month) the courier had not been reached the destination. several time i called them but they are not picking up the phone. on 21/6/11 one lady picked up the phone and told that your courier reached till karela which...

Packet number : Z37932555
Send from NSEZ Noida.
Date of sent: 4 Jun 2011
Today date: 4th july 2011

I am totally furstated from your DTDC Service. I mailed to DTDC Noida and many calls.
Still I did not get any information regarding my packet.
Below are the contact details of Noida office where i called many times...

Location Name : NOIDA BRANCH
Address : E-21A, SEC.8,,
NOIDA,
NOIDA - 201301
Phone :[protected] / 755 / 748 / [protected]
Email : hubmgr.[protected]@dtdc.com

and called on different number(because sec 63 branch for D block not existed) are below that Noida sect 8 branch provided me

[protected] Misha- he said out of station from last three days... 7 times called.

[protected] Noida Hub- Called around 20 times but not picking phone.
[protected] 15 times i called provided many numbers as below
[protected] 2 times i called
[protected] 20 time i called
[protected] 5 times i called
[protected] 2 times i called

Now i am get furstated from DTDC Service because they not provide me any detail of my packet last 30 days. Can you please write me what is customer right ? How to get my packet form DTDC ?

Never order any thing from Infibeam since they use DTDC courier service and you will never get your goods delivered, at the end you will waste your money as well as time. I ordered an item from Infibeam and never received it, I mailed my complain to DTDC Senior Manager Ms. Radhika. P {css.[protected]@dtdc.com} after few mails she stoped replying to my mails, then i wasted 50rs+precious time speaking 2 thier coustomer care they just keep saying "I will call you back I promise.", even i went to DTDC office & spoke to Incharge {Asif } over der he keep saying me come tommorow come tommorow i have been doing this since last 2 months.

Shipment Number : V05363675, Booked By : Nasik Super Franchisee- Nasik, I have given this consignement on 4 june 2011, he takes 250 Rs and confirming that the parcel ll definately reached the location on 7 june 2011. Anyway document is not reached the location at proper time and its very urgent document for my wife''s passport. So i have to again go through this procedure for making the passport.

SUB: NON-RECEIPT OF CLAIM AGAINST LOST OF CONSIGNMENT NO.Z33530387.

Sir,

This has reference to the above that I had filed the claim application along with relevant documents on 07.05.2011 through Speed Post No. SP EH[protected]IN against above mentioned consignment number lost by your trans yamuna office, Delhi.

In this regard, I would like to inform you that the claim application has been posted directly to Mr. Surender (Executive claim department) as advised by your customer care executive Ms Rajni at your Delhi office. After three- four days I had received a call from Mr. Surender for requirement of email massage from your tansyamuna office to confirmation for lost the said packet at their end. The same time I had called to Ms. Rajni about the same and she told me that I am forwarding the email massage to him.

This is to inform you that I have made so many calls and email reminders to Mr. Surender and Ms. Rajni to communicate the internal correspondence with each other. But my application for claim is pending so far. It has been left more than three months of lost the packet and about one and half month of file the claim application. Please also note the people who are dealing in this case at your end are not giving proper response.

On 14.06.2011 when I called to Ms. Rajni she told me that whatever required by Mr. Surender I have forwarded to him, now I am not responsible, you may call to him not to me. When I called to Mr. Surender, he is saying that I have not received any mail from her you may call to her I am not responsible.

In the light of above facts, you are requested to please let me know that where I should approach? I am very much surprised to know that How DTDC staff is giving poor response to the customers. How your staff is missing faith of customers on DTDC. If you are not able to make the settlement of my claim. Please issue me a letter stating refused/denied the claim application.

I am enclosing herewith a copy of all documents for your reference. Please go through into the same and consider the matter as earliest possible. Please you may call me on my mobile if you have any query on the same.

Thanking you,

Sincerely yours,


R.K. TOMAR
Encl: As above.

CC to: Mr. Suresh Bansal (Director)

Sir,
i have made an online order from www.fashioandyou.com for a product via as per there order no.505238 which was courier from there end through via docket no.D05901939. As i tracked it it came to my knowledge that it will come via. Raipur to Bilaspur but to my suprise in the Raipur part a message was displayed as 'RTO DUE TO NO LANE BOOKING'. and the courier was not forwarded to Bilaspur from there .

When i enquired at the local DTDC office as in person they told me that the problem is in raipur .so then i reached for them via phone no.[protected]/4221874 and they told me bluntly that the courior has been returned .i enquired why and they told me the above reason and failed to explain why they have returned it without contacting me.
It was total breach of trust which fashionandyou.com had rested upon me because it was COD (cash on delivery) and its not good as my image is being tarnished by DTDC . it a humble request to u to take appropriate action and help me .

regards,
emmanuel samir harris
[protected]
near hindu milan mandir besides
ashirwad bhavan ,hemunagar
bilaspur(c.g.) -495004

One of the well recognised doctor from Yvatmal sent medical reports of my mother ftom Yvatmal to Pune via DTDC. I was waiting for the courier and tracking the shipment also.
The courier rather than submitting to me sent back to Yavatmal under the head " Recipitent Refuse to Accept". This unbelivable as we were waiting for the courier and none of the delivery came to us.
After doing lot of followup with DTDC they even not admitting the mistake.
How should we relies on such worst service.

I had booked a consignemt at Mira Road on June 8, 2011. Till today (20 July) the consinment is not received at destination. The courier people are giving evasive answers. The consinment number is M63869706. The value of consinment is Rs.8500/- I am very much worreid and trying to contact all possible DTDC people. Their service is bad. They will say I will ring you in 15 minutes and they will never ring or pass the enquiry to other person.

I have booked a letter by dtdc courier addressed to B.Rohini c/o Mr.BVRSarma
at D 104 Gayatri Darshan,Thakur complex,kandavali East Mumbai 400101
But the same has not been delivered but the mail is hovering between Mumbai Hyderabad and Visakhapatnam
The reason the dtdc company says id door is always locked
ASt Vizag we are always ar home and if they delivered the information slip to the apartment watchman either at Mumbai or Visakhapatnam we would have received the letter by now
For reasons known to them they seem to blissfully unaware of the mental anguish one undergoes for their
easy way at looking things
Hope by now they would wake up an do something right
KSMurty

Beware of DTDC

We had sent a parcel in August 2010 vide consignment no. Z19889091 & unfortunately it got lost (delivered to some other person)... which dtdc couldn't trace, and after waiting for 3 months, we got the FIR Copy...

Immediately after getting the FIR copy we had submitted all the relevant documents to the DTDC Office...

Till date we are waiting to get proper answer from DTDC office... as Mr. Surender don't gives reply to my calls...

Kindly look into the matter, as its over 10 months old case... & this is giving me a glimps that DTDC is Purely CHEATING WITH CUSTOMERS, they always advertise that DTDC is committed to customer satisfaction... In our case where is the customer satisfaction...

Is it our fault that we had dealt with DTDC & sent our valuable goods thru DTDC.... If it is, then i would like to take the matter to higher authorities against DTDC & should appeal to all the People of India to don't rely on DTDC & their words... As they are only making PEOPLE FOOL.....



Regards


SWARN Singh / Satinder Singh
AP's Business Head / AP's Marketing Head

LOTUS Systems & Services
106A (1st Floor), Osian Bldg. 12 Nehru Place, New Delhi-19
Landmark : PARAS Cinema

[protected] / [protected] / [protected] / [protected]

Email : [protected]@Gmail.com

Websites : www.NehruPlaceOnline.com, www.OriginalSoftwares.com

I have send my documents from DTDC COURIER AND CARGO LIMITEDAT 30TH JUNE 2011 AT 2:00 P.M to Mumbai but instead of delivering to Mumbai my documents reached to Kolkata. It was too much urgent as I have applied in a company and they asked me for my documents. It is the matter of my career my life.

I would never encourage anyone to use DTCD courrier service in time o[censored]rgency...they are careless and hopeless and very poor customer service.... I am eagerly waiting for a consignment from Pune to Bangalore...which was posted on 23 of May.... it reached to Bangalore DTCD office on the very next day...and it is more than 8 days and has not reached to me yet... neither they respond my call properly...I will never ever ask any of my clients to send anything through this service ...

Additional Details... P15710274

Mon, May 23, 2011 VIMAN NAGAR MASTER FRANCHISE, PUNE NAGAWARA BRANCH, BANGALORE Dispatched via Manifest # P1884773

Tue, May 24, 2011 PUNE, PUNE NAGAWARA BRANCH, BANGALORE Received via Manifest #

Sat, May 28, 2011 NAGAWARA BRANCH, BANGALORE BABUSA PALAYA, BANGALORE
Out for delivery via Manifest # 26926 P1884773