Regarding Consg : Z59706689
Sir
My self Birendra Kumar booked a consignment of a marriage card from Noida ( Uttar Pradesh , number of the consignment : Z59706689 dated 07th Nov 2007 to Anil kumar Gupta Bokaro Steel City House no 2110 , Sector 12A , pin 827012 Jharkhand .
Today is 12th Nov 2007 and still my packet is not delivered to the destination , I had tried my best to track the consignment but no one is helping me out its very urgent sir as you know it has marriage card and need to distribute as early as possible , I am very puzzled , talked to Kolkatta office no response , I also talked to Raipur ( Miss Durgi ) they are also helpless , and here the local sender your franchisee is talking to me in a very rude manner saying that if you enquire like this I am going to stop you packet I am surprised that in stead of helping your customer is this the value service they are delivering , please help me out from all this .
On your net tracking I am getting a detail that the consignment is reached to Jamshedpur but they are deniying saying that there is no concern with Jamshedpur for the same .
Hope for a favourable response .
Thanking you in anticipation
Regards,
Birendra Srivastava
Broadcast Engineer
STAR TV New Delhi
[protected]
Aug 13, 2020
Complaint marked as Resolved
I am from pune on verge of losing an article sent by DTDC courier service to Mumbai. Its been 17 days now the article has reached no where, several callings to customer care and only answer I get is “the article is coming back due to short address” but the address was mentioned absolutely right and crystal clear on the article.
This is really a frustrating and very annoying experience for me with DTDC
Now I am middle of big email communication thread between DTDC officials, who are still searching and hung in the process finding my article.
After requesting again and again to take this matter on priority and deliver my item back to me ASAP, absolutely no response.
Sometime it looks so funny to me that I am begging DTDC to return my own article, but by now I am starting to believe that they don’t have it anymore, some of there people might have stolen it.
As these days they are only recruiting Thieves in there company.
Most of the Indian people are starting to think these DTDC people are not trustworthy anymore and these thinking will multiply more with time on brand failing to deliver quality service.
Also customer service guys promised to respond in 24 hrs but don’t get back even in 48hrs and I am really feeling sorry for myself why I choose DTDC at 1st place when in pune I got all big courier giants like first flight, blue dart, Aramax etc they might be little expansive but important thing is that at least your goods will be delivery satisfactory and now I even started to think that Speed post seems to be a better option then choosing DTDC Indian post might be slow like tortoise but will eventually win the race in steady and consistence way.
It’s been bad starting of year 2008 with a loss of RS 2500/- and that too with brand like DTDC.
I request you guys not to send articles or parcels through DTDC because they have employed all big stealers in there company.