Dear Sir,
I, M. Pavan Kumar, have booked a consignment for Pune (2800 grams) on Praneel Enterprises, MF-591, Khamla, DTDC, Nagpur on 26/5/2008. My consignment no bearing M34926594. Our consignment has to reach Pune on or before 29/5/2008(Most Urgent). When we enquired at franchise, we were told that if we book the consignment through airmail, the consignment would reach within two days and also I was told that I have to remit extra charges to book via AIRMAIL. I was charged Rs. 300/- towards airfare and assured the delivery of the consignment on 28/5/2008. But the consignment was not even reached on 29/05/2008. I have made lot of calls Nagpur, Pune and Mumbai DTDC offices, but nobody was unable to answer the question “why the delay?” The Customer care people are not in a position to give any answer satisfactorily. Simply we will check it out!. Later the consignment was delivered on 30/05/2008.
I have incurred lot of expenditure on telephone calls to Nagpur, Pune and Mumbai DTDC offices. Although my consignment was not reached within the date, Because of which I have faced lot of mental tension and loss.
I seek clarifications from DTDC in this regard:
1. Why delay in delivering the consignment though it was booked through airmail?
2. Why customer care office, Mumbai, Nagpur and Pune people are not in apposition to give any answer? (I have a record of my telephone calls to your offices)
3. I seek return of excess (Airfare) charged.
M. Pavan kumar, NAGPUR
Aug 14, 2020
Complaint marked as Resolved
Chairman and Managing Director
A Gold Medalist from Calcutta University, who revolutionized the Courier Industry in India by introducing the Franchisee concept and making it a success story by registering exponential revenue growths besides creating the country's largest courier network.
He is making money out of others hard earned money...theya re taking original things out of the packet and putting stones in the packets..I am into the business of mobile phones wht dtdc guys are doin open the seal taking out the mobile fones and putting stones in the packet and elivering it to customers...beware of tehse holes...tehy are bloody ...mother and sister ...better to us some other courier servies...son of is wht mr subhasish chakraborty is...